Excellent service Judging from the typical reputation of the Postal Service I was always skeptical about service here. Every time I have came though they have answered questions quickly and resolved issues. I wanna highlight one experience I just had, so I shipped a phone to Florida, the customer paid extra for next day air as he insisted he needed it ASAP. Since I always choose USPS, I used their Priority Mail Express which was guaranteed one day. So I shipped it the next day and it said guaranteed for Wednesday, not delivered. They have a money back guarantee though. In the process of getting a refund I discovered the cut off time is 3:15 for next day (ironic as I dropped it off at ~3:30). He said that normally they wouldn't issue refund but would make exception. So I got my $20 back same day and was very surprised after reading about horror stories saying it takes months with tons of phone calls to get it back. It's worth mentioning though that it does not say anywhere cut off is 3:15 for NDA. In fact even on USPS's website I put in the zip codes and package size on price estimator and selecting up to 5:00pm yielded a next day guarantee. Confused, but I'll just drop from 3:15 now on. Overall very impressed, Suuk (sorry I probably spelt wrong) and the lady at the counter are very friendly and enjoy assisting you. In 6 years of eBay, selling 100s of items the postal service has only lost one package (luckily only a $5 thing, and it was during a tornado so understandable) and only been delayed (by one day at most) two or three times. They really do a great job for the price, love USPS! read more

Would give a fat zero if I could. I have been calling all day because a package I delivered last week shows it is not in transit, they don't answer the phone and if they do they hang up. Waited over 30 min on hold with main usps from website still no live person. Unless you get in your car and wait in line at the location forget getting any help. read more

I was a little hesitant to try this post office because of the mediocre reviews. However there is ample parking, plenty of packing supplies, and I moved through the line steadily and quickly. The staff were pleasant and I was able to get in and out of the post office within five minutes. read more

If I was to treat customers the way the Indian lady at the customer service door treated me today I would have been fired on the spot. Rude. Acted like I was wasting her time when I was asking a few questions. Sorry for bothering you. read more

We came in to get a passport done for our baby. We were told by first person at front desk to wait for passport clerk to come back at 12pm to see if he can accommodate us with no appt (we had called in ahead and were not advised an appt was needed). She says people have been squeezed in the schedule before so we decided to wait until noon. 12pm rolls around, no passport personnel but another staff came out to give us the run around that he will be back at 12:15pm. Waiting for over half an hour another person named Baljeet came out whom was the customer service supervisor and abruptly states "what's your problem maam" and another run around on how her passport employee will be late and how it's not my problem and she will not help me. I nearly wanted to cry at this point. Why is this not my problem??? My husband, baby, and I have been waiting now for almost an hour and was told that we could wait to see if there will be any openings for us. We finally see the customer service door open and what we thought was the face of hope, the passport personnel comes out at 12:30pm, Suckchain was his name but he came out with Baljeet and unfortunately both came out with irritability and rage on their faces. Much to my dismay, he was more enraged and pompous than Baljeet not letting me have in a word and constantly interjected. I just wanted to make a request to have my baby's passport done, why are these people giving us such a hard time?! This whole ordeal took over an hour and a half and was excruciating and cringe worthy. I cannot sleep because of it and because it lives vividly in my mind, I must use my voice in hopes that changes can be made. As a customer, we deserve answers and if it cannot be met there should be a remedy in place to not let us walk out the way we had to. From the time Baljeet walked out of that door with her disgruntled demeanor, we did not feel like a customers but rather pests, belittled and treated wrong the moment we were seen, not giving us even an ounce of any benefit of the doubt. Baljeet and Suckchain clearly does not care for the customers and treats them as if they are a nuisance to them. I completely understand that things arise and customers expectations cannot always be met, but do better, be better to deal with these situations. These two staff members behavior was extremely inappropriate. Yes I am a frustrated mom who tried to get a passport done for my baby that we had everything prepared ahead of time for, give me one word of understanding, an opportunity to explain, but not one note of compassion just sheer hostility from these two. Perhaps it's the fact that I work directly in customer service myself that I must blame these two for their actions and failure to mitigate a customers concern. Customer service representatives like these two needs quick reprimanding and remediation. If you really don't like customers maybe direct customer service is not the right field for you. NOTE: THIS IS THE TRIMMED VERSION, THERE'S NOT ENOUGH ROOM, TRUST ME NO ONE WOULD WANT TO LIVE THROUGH IT. read more

Slow. Apathetic. Sometimes even rude. They act like customers are a nuisance. People should not be paid to be that lazy. It's a travesty this shop can't go out of business like a real company. They will not get any more of my business for whatever that is worth. read more

It seems like it's their goal to waste your time. Some of the post office employees have no sense of urgency. Occasionally I get a good one, but my last two visits have been so frustrating. No, I do not want to spend $30 for overnight shipping. No, I do not want to buy any stamps. I understand they're just doing their job by up selling, but it's annoying. I always feel like they're finding new ways to rip me off. But things need to get mailed, so I always come back. read more

Worst service I have ever seen. Stood in line foe an hour to get a package after holding down the bell for a long period of time this lady answered the window with food in her mouth. She was rude as hell. And the best thing ever. They lost my priority mail package. A rather important package title to 2 motorcycles. Idiots! read more

There's a reason why this Post Office has a poor rating - they are so slow and so unfriendly. I dread coming here.

I'm not sure why there are so many negative reviews but I've never had a bad experience here nor with my mail carrier and I get A LOT of packages delivered and picked up at my door with a smile. Always courteous and helpful. read more

This is the most helpful post office out there. They are fast and able to answer questions. These are concepts the bay area post offices don't understand. read more

Every time I have been in here the line is almost to the door. I came in the other day to mail a package and decided to venture on over to the USPS in Old Town Roseville after seeing around 15 people waiting in line. When I got to the Vernon location there wasn't a single person in line. The staff has always been friendly and helpful. read more

Don't know what's up with the negative reviews. This location is clean, line is reasonable, and there is usually someone to help people in line (even if that person is a bit snippy). I would not go out of my way to choose a different destination. read more

I tried calling the office today before they closed and it just kept ringing. We have been waiting for a package and a specific letter for two days now so I went to go track the package and it showed that they tried coming to our house twice (yesterday and today). I've been home both days as well as have cameras outside of our house and no one has tried coming to our door. We also have not had a mail carrier out to our house for two days. I haven't had this issue with our old carrier in a different location in Rocklin as well as never had this issue in Roseville. Very disappointing. Now I'm going to have to take off work to go in person to have this issue resolved. read more

Trying to call the USPS. On robo hold for 40 minutes. Quit. Called back and got hung up on after 10 minutes. Trying again now. Hung up after 4:30. Trying to find out why they changed my PO Box key when I renewed on line per their email. Grrrrrrrr. read more

Was in serious need of a post office- this one was available. Their line was long but they were fairly fast and got me out quickly as I like! read more

Sorry to report a very big problem with this USPS Post Office . For years no problems with all packages ordered from overseas Ebay . It started last week , It looks to be an internal problem with The theft or misappropriation of around 70 of my Ebay packages only coming from overseas items that up until last week were delivered with no problem . It seems very peculiar that only The USPS tracking numbers are traceable and there seems to be an insider here who understands Ebay Shipping SPEEDPAK numbers can not be traced . Over 30 different vendors have shipped from overseas Ebay packages that normally have always been delivered are now showing tracking delivered yet are mysteriously not being delivered . Very sad for our city of Rocklin to have these THIEVES in our community . Also very sad to all the good Postal Workers who do a great job all year read more

Our postal carrier is absolutely wonderful!! Jimmy is her name. She is always friendly and helpful. She works quickly and efficiently. There have been several times when she's come to our door to drop off a package or clarify an address to ensure it is truly our mail. She's truly an inspiration - always has a big beautiful smile; she is an "above and beyond great' employee! Thanks Jimmy for your dedication and hard work - we really appreciate you! read more

Beware of busy hours... :( best bet is to have the mail ready and drop it in the box.

I usually have an okay experience here but lately (and I understand it is the holiday season) they have been slipping. I went last week and there was a line of 10 people. There was 1 guy over to the side working on something, a lady across the waiting counter fixing up a box, and another lady next to her filling out an overnight. I was third in line with small children. They called the first person in line up and then the guy that was off to the side filling out a form comes over and tells the attendant he is ready and when she is done helping her current customer she takes him! Not the lady that is next in line who has her package appropriately ready. After he is done - the lady that was doing the boxing turns and says she is ready and the attendant takes her NEXT! Still not the lady in front of me. After she is done with her which involved taping and labeling, the lady with the overnight package is standing and looking at the attendant and the attendant CALLS HER OVER!!!!!!!!!!!!!!!! So to sum up - you do not have to have your package ready - just go up and get your advice and new box or new form and then you get to cut in line when you are actually ready. The people behind me were getting frustrated and the line had gotten much longer - I was mildly frustrated because I was second in line (well technically fifth if you count all the others who cut ahead). I have lived all over this country and even small towns and when there is a line I was always told to go to the back of the line and sometimes I would just come back later if the line was too long. And that is how it should be - there is no reward for doing it right the first time and expediting everyone's day at this post office. read more

Geezzzzz, they are rude. I understand everyone is entitled to have a bad day but not EVERY single time I go in. I would recommend a Customer Service Representative training program. Think I'll be using a UPS store from here on out. read more

Rocklin postal carriers are terrible. I get letters all bent up/crushed pretty often as if the carrier has beat the mail to the end of the box with their fist. Just recently I left a bent up/crushed letter in the box. I thought maybe when the postal carrier saw the letter the next day they would lighten up on bending/crushing my mail. Well the next day the letter was gone. I guess I won't do that again since I expected the letter to still be there. I guess the carrier could have thought the bent/crushed letter was outgoing but there is a separate outgoing box. I don't get why a carrier would bend/crush my mail when the mailbox isn't anywhere near full. read more

My regular carrier must be on vacation again, overtime he is off I get other people's mail. This time apparently my credit card was delivered somewhere else. So I had to change everything because of this. Managers at the Post Office stop pushing your carriers to go fast, tell them to read the names, and the address.... read more

If you're looking for help do not go to this post office they do not take any of their customers seriously. When asked to help open a mail box they gave me spin and told me that i could not access my own mail box until the next when my package of medicine that i need arrived today. That being said this has got to be the worst customer service i have ever encountered if i could i would give this a 0 out of 5 stars. VERY dissatisfied read more

OK, This is the 4 month in a row I have recieved my Better Homes and Garden magazine with the cover and first few pages all bent, folded, and riped, where i can"t even read it let alone put it on my coffee table. I don't know if it's the post master when he puts in in our little mail box cluster or if it's the transportation. No other magazines or mail I receive is in this shape when I receive them. Frustrated! read more

This is bar none the worst post office ever, no lie. I send packages quite a bit and have had numerous issues in the few months of using their service(resided in Rocklin less than a year). The indian lady who i guess manages this branch does not understand or gets the idea of what customer services is about or represents(either on the phone or in person). Lost mail, oh well. Missing packages, don't blame this office. No one takes any responsibility. I have never had major problems with my mail till i used the services of this post office. read more

Doesn't ever deliver on time. "Expected Delivery Day" is not accurate and they don't care about delivering on time. There is no day they try and deliver so they just estimate the day and mess you around read more