This location is the best! Although they are always busy, they get the job done quickly, they…read moregreet you upon entry to the store, they are very helpful and courteous. Bobbie is the best! She always has a smile on her face and treats her employees with respect. It is nice that she lives in our community so giving back to this location is easy. Keep up the great work team UPS, we all appreciate you here in Rocklin, CA!!!!!!!

Showed up on Saturday, July 17th at 9:20 AM and they were not open, despite their hours clearly…read morestating they open at 9:00 AM. This is the second time this has happened to me recently. Showed up on a Sunday well after the time they are supposed to open and they were closed. I wish they would put a sign on the door as to what their status is so that customers know if they should attempt to come back. The previous owner was so great and kind, the new owner is missing the mark.

I come to this store whenever I need a large printing order and today Kempton helped us and was so…read moreincredibly kind and helpful. The customer Service we reviewed was phenomenal by both he and the lady working with him.

This Staples was my go to for a decade for printer ink, back to school supplies and any other…read moreoffice supply items I may need at home. Although more convenient to buy these things on Amazon, I believe it's important to spend my money locally. That said, I will never step foot in this Staples again. I popped in to do an Amazon return then planned to purchase some printer ink. The last time I did an Amazon return at Staples, the counter was by the printer counter. It's now been moved to the cashier area. I walk in the store, normally get greeted but no one did. Walked to the printer area, saw the sign pointing me to the cashier area for Amazon returns. There are two cashiers, neither say anything to me but one makes eye contact. Each had a customer, no one else in the line. Both of them are obviously drawing out their transactions, I'm guessing no one likes Amazon returns. No biggie, I'll wait my turn. After a minute or two goes by, I ask if there is someone who works at the returns. I'm told someone will help me soon. Ok. The one guy, whose line I have been in on several trips and who is normally friendly and kind, finishes with his customer, looks around, sees an older lady with a cart full of items walking to the check out line. He stops right near where I'm standing, fully aware I'm there, takes the cart and kindly says to her, let me help you and proceeds to start scanning her items. She says, I'm not quite done, I was looking for a whatever. I say "hey, I was here first". In this snotty, condescending tone he tells me someone would be with me. I asked again if someone worked at returns. And again with the snotty tone he tells me "we all do and you have to wait your turn". I tell him I was there before the other lady and he knew it because he spoke to me. I left. Office Depot is close, Staples in Auburn has wonderful customer service and Amazon delivers. Staples on Stanford Ranch lost my business.

Steve and his team do the best work! I've now had my entire truck decked out in badass decals for…read moremy detailing business, and it looks amazing!!! Fast,high value,friendly service.

Huge thanks to Steve and the team at Superfast Signs. I needed a banner done with utmost urgency…read moreand they were able to knock it out for me. They have great communication, and offered wonderful suggestions regarding the service I requested. I received a high quality product for a reasonable market price. I'll be using them for all future signage for my business!

Stopped in real quick to send a package out. The lady that assisted me was very helpful, and we had…read morea great conversation as she processed my package. Thank you for the great customer service, it's nice to know that people are still helpful and uplifting during these times. If you are in the area this a great place to go to when you need something shipped out quickly.

I went into this UPS Store location simply to mail an envelope and was surprised when the employee…read moreimmediately began collecting my personal information and asked for my driver's license. When I questioned why that was necessary just to mail a letter, I was told they needed to add me into their system to "make things easier next time." Another employee chimed in and said this was "standard." I made it clear that I did not want my personal information stored in their system just to send a piece of mail. The entire interaction felt unnecessary and intrusive, so I trusted my gut and left. I then went to the local USPS office up the street, mailed the same letter without having to hand over my driver's license or personal data, and it cost significantly less. Based on my experience, I would avoid this location unless absolutely necessary.

Welcoming service and they helped us exactly what we needed No matter how small or big the job,…read morethanks :))))

A few months ago, my husband had an idea to create a calendar for his car enthusiast friends. I…read morehaven't done publishing in a while but figured I'd brush off the laptop and see what could be done. After creating a file, it was time to find a printer. We looked online and debated sending out the project to mail-in companies but then decided to come on Yelp to possibly find someone local. Discovered Minuteman Press. My husband said that he remembered Minuteman Press in different locations, so we realized it's a chain/franchise. I called the Roseville location and was told that they could do calendar printing but they were unable to give quotes without seeing the project in person. So in early December, we stopped by with a flash drive. The location was easy to find and had plenty of parking. We were greeted by employee Courtney. We had expected to get a quote right then and there but found out that quotes would be given via email. I guess it goes to the owner/manager who gives the actual price estimate. We were anxious to get the price quote since it was early December and we wanted to have everything mailed out before the new year. We received the price quote via email the next day, I believe. I was very impressed by their system---you could change the quantities in your order and it would adjust the price and the down payment amount. Originally we wanted a quote for 20 but after seeing the quotes for 40, we opted to do that instead. Their employees are quick at responding to emails and everything is very professional. They'll even print stickers! We picked up our calendars in mid-December and were pleased with the results. Pricing was great and the turn-around time was reasonable. We had a small issue about the hole punching on a few of the calendars but they've promised to redo those few for us. They have an amazing Yelp discount on your first order so make sure you take advantage of that! So glad to have this business in Roseville!

Special thank you and shout-out to Rick and Jon at Fedex Rocklin for their excellent customer…read moreservice! My husband wanted to get a foam-mounted poster printed for a car show that Sunday. In the past, we had printed a poster at our local Staples store but this time we had to look at other options since in-store pickup wasn't available and we would need it delivered. We did some research and found that Fedex pricing was comparable AND the poster would be ready within 1-2 days, which was faster than other options like Office Depot, Vistaprint, Signs.com, etc. We uploaded our file on a Tuesday around noon. The estimated finish time would be Weds, which was perfect. Then around 6:40pm on Tuesday, we received an email saying that the poster was ready for pickup. Since they close at 7pm, my husband was excited and decided he wanted to pick up the poster before closing. When he came home, he was clearly very disappointed. The colors on the poster were a lot darker than anticipated and his blue car ended up looking like a black car! We weren't sure what to do, since it could have been our fault with the photos, right? And since the poster had already been printed, there was a chance the company would say, "Sorry, we went off your file and you have to accept the finished product." That night, we were kinda bummed.... I did some reading and research (on Reddit forums, lol) and many posts mentioned that print shops should be able to adjust the colors on their printing. I remembered back in my teaching days, when I was at the copy machine, I'd turn the darkness on my originals higher, so maybe that was what happened in our case---the darkness was too high. We decided it was worth a try to ask Fedex if they could somehow print it with lighter tones. Honestly we were kinda apprehensive when we walked into Fedex that day. Fortunately we were greeted by Rick, who listened to our woes and was super understanding and helpful. Soon Manager Jon walked over and we explained our concerns. I was so impressed by the patience and attention to detail that both of these employees showed us that day. Long story short (guess it's not that short anymore), a few hours later, Jon called and said he had adjusted some of the colors and that the poster was ready for pick up. When we got there, the reprinted poster looked so much better. My husband was so happy and grateful, because now he had a poster he could be proud of. We know redoing the poster required extra time, effort and printing costs for Fedex, so we are very thankful that Manager Jon took the time to make a customer satisfied. Excellent customer service and two wonderful, friendly guys who made the whole process enjoyable and boosting Fedex's reputation in our mind. Now if only Fedex would accept USPS packages for drop off, they would be perfect! ^_^ Thanks again, Rick, Jon and Fedex Rocklin!

Charlotte rocks! The customer service couldn't have been better. She guided me through my…read moretransaction and made sure I had everything I needed!

I don't usually use Fedex because I find them to be the most expensive delivery service around but…read morethey are probably more accurate. Anyway, I have found myself coming to this location to drop off some online sales that the buyer chose twice in the same week. The store is located in the corner of the Target shopping center kind of by itself. This was formerly Kinkos way back when but come to find out that Fedex bought them so they still offer printing services that Kinkos once did. They also have a small selection of your basic office supplies at the highest price possible so you are paying for convenience. Both times I went in, all of the employees were professional, purposeful and helpful. No one was standing around doing nothing or socializing with one another. When I walked in, I was greeted and helped along with friendly chatter but not intrusive, bothersome or even patronizing. It was genuine. It Seems small but so rare these days. I left feeling good about my quick visit and will return soon I am sure! BTW, I have visited two other FedEx locations and did not get the same service so I must credit the management here.

Sent a 2-page print order (like.....literally 54 cents worth of printing) at 2:15pm through the…read morewebsite. The projected pickup time was 7pm, but I know it never actually takes that long for them to print the orders....especially when it's only 2 pages. I still hadn't gotten a confirmation email by 6pm, so I decided to just get in my car to go pick it up. Once I got there, I was informed that the website system had been either losing or grossly delaying the print order submissions all day, and my 54-cent order hadn't been received. Luckily, there were 2 very helpful employees that said, "Just email it to us and we'll print it." It took me some hassle to figure out how to do all that from my phone (I feel so Boomer trying to do ANYTHING on my phone), but luckily, I figured out how to send them what I needed and as promised, they printed it out for me and sent me on my way. The delay from the website is a huge pain in the a**, but I'm thankful for caring employees who helped me and got my order printed. Thank you!!

I have been going to Custom Word since my business opened in 2000 ! They have always given me great…read morecustomer service. I always can count on my Business Cards and gift Certificates looking professional and getting to me fast when I need them in a hurry. Thank you Custom Word.

Randy and Theresa at Custom Word has been doing my printing for over 7 years now! I love working…read morewith them; they are thorough, Always on time, and helpful with suggestions to make your printing job better. I highly recommend them for their great customer service and great prices! Richard Gold Coast Carpet Care