The Ramona post office is the best USPS office I've worked with. I've had maybe two incorrectly delivered items in 5 years, and both were resolved quickly. They made getting a passport relatively easy, and I usually don't wait very long in line if I need to talk to someone. I have never needed a P.O. Box, but the lobby is large and clean and always has empty Priority Mail boxes if I need some. read more

Employee stated they were under staffed so walk-ins could take time and suggested that I make an appointment but the staff was so kind and accommodating to let me have a passport walk in services as I had all my paperwork in hand and ready to go. Helpful and friendly staff. Paolo assisted with the passport process, was organized and answered all my questions I had. read more

Clerks at this location are the best! Professional, friendly and helpful. Despite long lines, they remain cheerful

great service and quick ! Easiest passport Would recommend to all! updated passports for me and my daughter in under 30 mins 10/10 read more

Amazing staff - we walked in and were immediately greeted by the staff behind the counter. We told them we were renewing passports and they got the associate to help us. Paolo was extremely helpful and courteous while processing our children's passport renewals. He was very friendly when taking our kids pictures. All the services we received were top notch! Definitely recommend this location. read more

The process was quick and easy! Paolo was great to work with, he was friendly and professional. Recommend getting your passport at usps! read more

Had and issue with the paperwork and was confused, but thankfully Ryan helped me out and was super nice very patient.

Paolo was super helpful and friendly. Quick in and out appointment for my first US passport. Thank you!

Paolo at USPS St. Ramona was super helpful with the passport application. Was quick and easy process. Great service!

They charged me a year for a P.O. Box and then Forwarded my mail to another person. I caught them two times blocking off my mail box for no reason . They sent my nephews present to another person and my drivers license. The people at this location cannot be trusted. The answer they gave me was to talk to the sender. Sender wants 60 percent of the order. So I get to spent 160% to get my orders. Don't trust the Ramona post office. read more

First time ever using Amazon return, I had no idea which option I should choose. Do I need a label? Do I need to print one out myself? Do I need a box? It's very confusing. Tiffany was more than willing to talk me through it. It's just so nice to run into someone in customer service that actually goes a little out of their way to help their customer. Thank you Tiffany! read more

Paolo provided clear instructions and explanations while he promptly processed my daughter's passport renewal. I highly recommend this USPS location. read more

Paolo was great! He made the process of applying for my passport so much easier. Thank you!

One worker was outwardly rude to me when I walked up. I don't know if it's because I had so many packages to be mailed (and use previously shipped boxes - I like to recycle!) or because I was dressed for comfort but her ton with me and how she assisted me was night and day from the customers that came after me. If Ramona wasn't such a small town and I knew I had another option for a post office up here I would have said something - that's how snippy she was. THANKFULLY I had some filling out to do and stepped aside for it. The lady who helped me next (Lety Ann?) was an angel. I had made a few mistakes on my paperwork (international mailing; it's been a long time since I filled it out and there was a fire two miles from my house today during all those devastating fires in LA - it's understandable) and she handled everything with such kindness and grace when she could have easily sent me away to fix everything. Then, when she realized the package was going to be $150 she let me know and asked if I still wanted to send it even though she had typed so much in. She didn't make me feel awful for saying I'd like to wait. (I'm actually headed out that way in a month so may as well just pack it!). It's been a really stressful week for us all and I appreciated the softness and assistance she gave me. I needed it! Shame on the other woman who found a reason to judge me and be so curt. We're a small town and you'd think/hope we could come together during times like this but not her!! read more

Paolo is always helpful in the passport office. Friendly and efficient. He caught one year that I used blue ink instead of black when I went to mail in my renewal one time. read more

Paolo very efficient with passport appointment, got in and out in no time. Very accommodating.

Came in for my passport and service was excellent and fast. Booked an appointment online and I was in and out within 15min as was detailed when I booked. read more

Very helpful! Quick process to get my passport going. Shoutout Paolo he helped out a lot as a 20 year old doing stuff like this by yourself is stressful so him being patient and helpful was really sweet read more

Paolo was great with the passport. Very friendly , and fast. Great service thank you Paolo

Fast and polite service. Good place! Much better than anywhere else. The worker who helped us a lot was Paolo! Thank you.

Good service! Very nice person! 100% Good people! Paolo is the best! Paolo is truly an outstanding individual! He provides excellent service with professionalism, kindness, and a positive attitude. Every interaction with him is smooth, efficient, and pleasant. His dedication and commitment to helping others make him stand out. He always goes the extra mile to ensure satisfaction and leaves a lasting impression on everyone he meets. His warmth and sincerity make people feel valued and respected. With his top-notch skills and friendly demeanor, he embodies the perfect balance of professionalism and approachability. Paolo is truly the best--100% a good person! read more

Was helped by a nice gentleman named Paolo. He was fast and efficient and answered all our questioned regarding the passport process.

Went to apply for a first time passport a Paolo was of great help, super friendly, and professional!! Super fast service as well

The process of obtaining my passport was quick and Paolo provided excellent service; he was very friendly!

Paolo was exceptional! He provided every answer to all my questions. He made me feel heard and the process felt like a breeze.

Paolo made sure I was satisfied with my picture and understood the whole process. The appointment was very quick and easy, and Paolo was very helpful. This is the second time I have had this clerk and he has been great every time. read more

Paolo was amazing! We got our whole family passports and the process was very easy with his help. Thanks!

Fast, friendly and efficient!! Would recommend. Always very helpful. Amazing crew. Had to renew my pass.

Passport renewal services. Super fast and easy. Called to appointment on time, no wait. Paolo was efficient, knowledgeable, and kind.

Did a walk in for a passport without an appointment and they graciously fit us right in and were soooo helpful!!!!! Very grateful for their expertise and willingness to help me and my daughter! read more

Ramona Postoffice is the best. Fast and Easy experience! Paolo made the entire process easy!

Paulo was wonderful to work with. Fast, excellent attention to detail. Very courteous and knowledgeable. Great experience!

Quick easy service! Paolo was very friendly and helpful! Easy process with expedited service!

Awesome passport service along with photo service! Amazing customer service from Paolo as well!

paolo was so great! he got me in a walk in so fast for my passport! everyone is friendly and so nice! The best post office service ever. Leny, was so helpful and so sweet! read more

The management of this post office is corrupt . The postmaster took down an injury report and never submitted it to Margaret Sellers . I learned his " wife " worked for the saftey division over there . I had heat exhaustion and a shoulder injury on duty . The postmaster promised to give me a good reference for another job if I signed a paper to leave his post office . He lied . I also was never paid UI . Corrupt read more

number one guy. Pablo helped me out and gave me an excellent service. Gave me good advice and was cool.

Great Staff, very friendly. Very clean Post Office. It's always a pleasure to speak with the employees. I typically print my own shipping labels but when I don't they are very quick so you rarely wait in line, and even though it is quick they take the time to talk to you and make sure your shipping needs are met. read more

Carriers won't even leave packages in the drop boxes for my address, I regularly have to go into the post office for small boxes that could easily fit inside the drop box. Their carrier dropped off mail to the old owner of my house, and I left it in the mailbox with a large note on it, and they just shoved mail on top of it. This led the post office to hold, and seemly lose my package. After wait 45 minutes, they were able to find it, and complain about needing the packages delivered that I left for the carrier to take back. Probably the Worst mail delivery I deployed on ships in the Navy that were serviced by mail ships. read more

Friendly staff, clean environment. Here are a few concerns: Very high P.O. Box rental costs, frequent lost packages, damage to large boxes and for some reason, packages they will not fit into my medium sized P.O. Box just get left behind the counter rather than put in an "after hours box". The Ramona post office is quite large, it boasts A LOT of after hour lock boxes but for some reason employees do not like to use them. Most often I do not make it to the post office during business hours due to my work schedule, I did call and politely ask that they utilize their lock boxes. If I do happen to reach the post office while their open, lines are long. Out of the six months I have had a P.O. Box at this location, three times I have received a "delivered" notification that a package has arrived but was not set out for pick up. I had family mail a rather large package to me a few months ago and I had to use a cart to take it to my truck because it was nearly destroyed and I could not pick it up without contents falling out. Unimpressed overall. read more