Great location, close to home. The two times I've been there so far has been good. Clean location and friendly staff. Boxes for priority mail stacked nicely. They even have a self service area to ship boxes. read more

Every time I visit their location in Mililani, I am greeted and enjoy their friendly service. It can be busy during the holidays though, so if possible, pay for shipping labels in advance and drop it in their parcel box instead to avoid the long lines. read more

This review is based on sending out packages. I came around 2pm to send out a bunch of online orders I received through my website. There was about 10 people ahead of me and 2 windows opened, but the line seemed to move pretty quickly. All the workers are very friendly and I haven't had a bad experience here yet. I mailed all my packages through Ground Advantage (formerly know as First Class Mail). With Ground Advantage, the shipping rates seem to be cheaper than when it was called First Class Mail. For Oahu and neighbor island, rates are $4.75 and mainland is $5.25. Insurance up to $100 is already included! :) read more

Why have a phone number if no one is going to answer it. I've called your number several times during your open hours & your voicemail says that an operator will come on the phone. But instead, after several rings, it automatically hangs up. Pretty frustrating. Do better Mililani Post Office & answer the phone!!! Btw, my query was to ask if I'm still getting Midweek this week, since yesterday you only delivered the Midweek postcard, but not the Midweek paper. read more

Postal worker was very rude and demeaning. He did not explain clearly and was impatient.

Nice and clean post office. The workers are super friendly, I called because I needed help locating a package and lady helped me with ease. Thank you! read more

Needed help tracking down a package and the lady that answered was incredibly rude. She refused to provide any help and acted like I pulled the tracking number out of thin air and accused me of using someone else's tracking number. When I finally figured out where the package was, her response was "yeah whatever" and hung up the phone. read more

Waiting for my delivery from this morning 8:00 am to 8:30 pm. It said it is out for delivery at 6:10 am and will be delivered by 3:00 pm. Then it changed to 8:00 pm. No show and now it said will be delivered by tomorrow by 9:00 pm???? Can someone explain how this happened? Very upset! read more

US Post Office - Post Offices Near Me - Mililani, Hawaii

I dropped off rent and they lost my check. I would be careful and not choose this location since I am not the only one who's mail get mixed up. read more

For the most part, I haven't encountered too many cranky workers. Most of the time they are friendly or just straight to the point of what's my business and next lol. Which I usually don't mind because I don't like to conversate when I'm running errands. I've been to this location the most because it's convenient to Mililani residents, you can always score a parking stall, drop off envelope mail and dig out, walk in and drop off a box in the bin if it has a prepaid shipping label, or pick up stamps and big boxes/packages that wouldn't fit in your mailbox. I've been reading about mail theft lately and am considering getting a P.O. Box once I move to my new house. So I'll be looking into getting one soon. I recently made some big purchases and no one was home to grab it from the mailman so I came home to a pink slip which I was disappointed yet relieved they didn't leave it for my dogs to get into or mail thieves to steal. I came in to pick it up and the lady brought it out through the door on a huge dolly. She specifically said she could not help me out unload it into my car as a protocol, weird but okay. Pregnant and all I unloaded what seemed like a million boxes into my truck, returned the dolly and left with excitement. Good thing none of them were over 20lbs! The long line sucks and I never pay attention regarding when is the best time to come in. If it's just for stamps, you can ask the cash register peeps at Walmart/Long's when paying. For boxes, just order them online and they mail it to you for free! As long as you wrap in white or brown paper, you can ship your box without paying for priority price, as long as the priority label isn't showing. read more

US Post Office - Cute scooby doo! - Post Offices Near Me - Mililani, Hawaii

I love the convenience of being able to use their automated stamp machine and scale for after hours use. However, you need the combination to open the door. Lots of flat rate boxes for your use, the counter is always full of the different forms you may need. And the shoot is large enough to mail a large flat rate box. The post office is always clean. Usually the parking lot is pretty empty for after hours use. read more

See all

The people who work there are great. It is still hard to change mail addresses via computer. Not user friendly on the tech side.

The mail workers are always so welcoming and respectful. I miss interacting with them. The best delivery service I have received anywhere. Mahalo read more

Mililani Post Office is so good!! Everyone is always so nice and courteous! They answer all your questions with smile! Another thing I really like is they have a lot of parking right in front! read more

The postal carriers for Mililani Mauka are consistently losing or placing the wrong mail at many addresses. When contacting the Postmaster she is very polite and respectfully apologizes, stating that she will make sure the carriers are reminded to be careful. However many of the carriers are incredibly rude and disrespectful to residents of the area. Their attitudes are surly and arrogant and they act like they're doing residents a favor. I have had numerous parcels and letters undelivered because of their incompetence. The carriers need to be reminded that we Hawaii and US citizens pay big money over many, many decades and it's their job to properly deliver the mail and parcels from that are addressed both to us and mailed from us. read more

I got a text saying my package was delivered at my postal box. Checked my box no package. Waited on line for 20 minutes for the clerk to tell me I had to wait about 30 to 40 minutes until the person actually place the package on my box. read more

They are constantly resending packages back and forth to either Amazon warehouse (Hnl) or to main post office at airport???? Causing delays!!!!! They need to get their act together no wonder no one uses snail mail !!! This has happened at least 10 times!!!! read more

If we have a big box delivered, it's never delivered to our door step. Or the mail person never comes to our door they just leave a note that it was undeliverable and to pick it up at their mililani location. Isnt that their job to deliver the mail to their waiting customers. It's an inconvenience for us to find time to pick up our package. That's why we "pay" for shipping. Haha I posted this before this happened again, and they just did it again! Had to pay since it didnt pass customs, they said it was suspicious. When have you ever heard of a 1lb bomb? Stupid. Gave 2 stars because I like one of the workers at the USPS office. read more

US Post Office - Undeliverable mail - Post Offices Near Me - Mililani, Hawaii

See all

JAN 2018 UPDATE: Do not even bother calling this post office! I've read some other Yelpers who said this PO does not answer their phones and I've gotten a dose of this unpleasantness myself. I was calling to schedule a passport appointment. What they do is let it ring off the hook for an eternity, and when you say "Hello?" because no one says anything, they either hang up or leave the phone on the counter so you think something is wrong with their phone. I did this three times before I gave up and called Wahiawa Post Office and Haleiwa Post Office (they all answered their phones and were really nice). I wonder what is going on with the Mililani Post Office? This is inexcusable. read more

US Post Office - Post Offices Near Me - Mililani, Hawaii

Normally I don't have any problems with our deliveries to our home but lately it's been bad latest one was a box from Amazon that was empty smashed and placed in a trash bag and in my mailbox with no notes whatsoever. So I go to the post office spoke to a counter person who couldn't help me so referred me to her supervisor that was busy at the time which is understandable so asked for my information and said he or she will contact me asap. Three days later nothing. Now the counter workers are super friendly and helpful but can't say the same for the supervisor. Very unprofessional and inconsiderate to my needs. Hopefully they future things out because if it were them I'm sure they'd be upset too. read more

US Post Office - Empty box - Post Offices Near Me - Mililani, Hawaii

See all

The Mililani post office is conveniently located in Mililani Town near the intersection of Meheula Parkway and Kamehameha Hwy. This post office has ample parking, which is great during the busy season. There also is a drive thru drop off mailbox for those that just need drop a letter or two off. Additionally, inside are P.O boxes as well as an area to purchase material to mail out boxes. Workers are friendly and move the lines quickly. I'm so glad that Mililani has its own post office. Makes sending out packages a breeze. read more

Review of the post office in Mililani Town. When you go to the Post Office the employees are very friendly and enthusiastic. Recently we've had a problem with the delivery of our mail to our home. Today we received the Box left in our garage. It didn't belong to us. The Box belongs to a neighbor three houses away. This is probably the third time that we've had mail that belongs to somebody else. I took care of the problem and I delivered it to my neighbor personly. I hope the Mililani post office we'll be more careful and accurate with their home deliveries. Because of dishonest person may not have done what I've done and helped my neighbor get his mail. Mahalo Wes n Wanda Anzai read more

I'm giving them 5 stars but my problem was solved just like that . Not even an hour . Let's start my story. So we live on the 4th floor and there's no elevator so I totally understand waking flights of stairs is tiring , shoot I'd be tired too honestly. ( our whole apartment is on a hill so there's hills all over ) . Anyways I needed a package today & they didn't deliver . Instead they left a note saying there was no secure location so I need to pick it up tomorrow . And that was a no no because I needed it right away . Anyways I called the mililani post office , mentioned to them I am home , I've been home waiting for the package may I please get it redelivered today.. the guy on the phone said he's going to try and contact the carrier to see if he's in the area, called me back left a message saying he will come back to deliver in a bit . Not even 30 mins the carrier came back. Thanked up a bunch of times for coming back . Like a bunch of times . Lol. I'm pretty sure he was irritated but it made me super happy to get my package ! Thank you to whoever that carrier and operator was that helped me . I didn't want to be a Karen but I really needed my package . I appreciate it so so so much read more

Ever since I turned 18 and have been a mail recipient, I've always had a Post Office box at various locations. This is my most recent post office box experience. For some reason, pricing varies from office to office. This location is higher priced than Wahiawa or Waipahu. I like this Post Office location for a number of reasons compared to other offices I've been to. This location has a decent sized parking lot (can get crowded at times with PoGo players... it's a gym!) with a drive through mail drop. On off hours the door is secured with a code activated automatic lock. Inside there is a self service machine to purchase stamps and print labels for shipping items to place in the drop box. Of course, as always and with any other Post Office location... avoid during the holidays at all costs! Even the self service machines will have a long line. All of the employees look like any other employee of the USPS, bored and miserable lol. But I can say the employees at this location aren't angry or hostile (I'm sure the saying "going postal" was coined from an actual postal worker). The most important thing for me is that my mail and packages are secured. Especially now-a-days when so many are stealing packages from people's homes. read more

US Post Office - Best $635 spent... *phew!* - Post Offices Near Me - Mililani, Hawaii

See all

The only complaint is their parking lot is horrendous! But their customer service is amazing. I had a package coming in from Cali, and with it being Signature Confirmation, I had the unpleasant experience of making my husband wait in car line (pic posted) to enter the parking lot with its 15 parking stalls and then he had to wait in another line to get my box. They don't do holiday hours for some reason so I couldn't get it myself(they close at 5pm) I did have to call a couple of times and both times the person who picked up the phone was extremely helpful and patient. Kudos USPS! read more

US Post Office - 1hr to get my box :( HAPPY HOLIDAYS :) - Post Offices Near Me - Mililani, Hawaii

You know what, all post offices have their ups and downs but this post office is pretty darn good. The staff are happy, kind, and helpful. I never get a roll of the eyes when picking up a package no matter how long it takes (I have gotten that at other offices). I am always greeted and told the different rates to send a package. The new parking (well, it is about a few years old) is much more ample. The air conditioning works well and it is a pretty comfortable wait. The lines are long BUT they move pretty darn quickly and I think it is because of the efficiency of the workers. I really do feel bad for the workers because there are so many "how do you, where do I, who do I talk to for, how come this package is late, how much is it again, why am I such a damn idiot" people that come in. I have seen them be EXTRA EXTRA patient with these people. BIG ups for that.... If you are in this area, use this post office, you won't be disappointed. read more

I would give it negative stars if I could. Got attitude from the customer service rep for asking a question. Now I know why I don't use USPS anymore. read more

There are post office locations all over the Island & we happened upon this location while waiting for a cafe to open Rang the bell a few times before the clerk came out but, hey, it's the Island. Calculated our international post card postage, printed out the stamp & we were good to go.....A-OK read more

This post office is great except for 1 thing...the entrance/exit. You can only enter by taking a right turn from Meheula and you can only exit by taking a right turn onto Meheula. WHAT IF I WANTED TO EXIT LEFT!!! Now I have to go around the block?!? BOOOOOOOOOOOOOOOOOOOOO!!! Other than that, the staff here are very friendly. Lines can get kind of long but that's normal for any post office. Parking is good, lots of it. 3 stars for making me go around the block everytime!!! read more

I will avoid this post office, and go out of my way to go to a different one. They won't answer the phone, and only have 1 employee worth a hoot. The rest have terrible people skills, just hate going to this place all around. Oh and they NEVER answer the phone!!!!!! read more

Always a long line. APC is hit or miss. Some of the employees are really nice and some are terrible. I left island often for extended periods of time and put my mail on hold, every time I opted to pick up at the Post Office, I always had a terrible time dealing with their customer service. They couldn't find my mail/pkgs, etc. I learned opting to have it mass delivered by my normal mail lady at my house was a much more pleasant option. read more

No review in how long? 2 months?! SHAME ON ME! Figured I'd get back into the game by writing a review on my favorite post office on island. :) The hubs and I do a lot of mailing. We keep USPS in business! We make about 3 trips each (don't ask me what we mail out... if I tell you, I'll have to kill you). A lot of the time post office workers are grumpy and rude. I mean, who can blame them? If I had to say, "does your package contain anything fragile, liquid, perishable, or potentially hazardous" a million times a day I would get seriously irked too! But these guys always say it with a smile. I try to say "NO!" before they get too deep in their speech. Lines are never too long. The longest I've waited was 5 minutes. I'm a seriously impatient person so after waiting a few minutes I usually just go to the self-ship machine. It's really easy and no one is ever waiting for it! I think people are kind of intimidated by it, but it really is fool proof. It asks you what kind of package you're shipping, weighs it, you pay, and then it prints out a label that you stick on it and you send it on it's way down the chute. There are also a lot of flat rate boxes available. If the kiosk is out, they have a massive stack of all sizes towards the right of the registers. The set up is great too! If you need delivery confirmation, insurance, or a customs form, you can fill it out while standing in line because the counter with all the forms are right next to the line! Brilliant! You'll see me tomorrow, USPS! read more

On two recent occasions, I had to hand-deliver larger parcels at the Post Office because they were too large to fit into the USPS depository and I was not going to be available to request a carrier pickup. Mililani does not seem to have a designated area where you can drop off such larger parcels. I've seen such areas/bins at Kapolei and Downtown. So when in Mililani, I try to place them on the handicap counter on the end and make eye-contact with a clerk so that they are aware of it and can grab it when they have a free moment. The past two times however, handicap customers were using the counter so I stood at the front of the line to hand the clerk my parcels. I was met with a snarky attitude by two different USPS clerks and I'm not sure why. Do they think that I should stand in line even though I don't require a receipt and am just asking them to put my parcel into the bin behind them? (The line is often very long at Mililani by the way!) I feel like customers like me, who use Click-N-Ship, are doing all parties a favor by prepping my own label and reducing the amount of customers to deal with face-to-face, thus reducing long lines for customers that actually do require service from a clerk. Can I recommend that they create a safe, designated area for large parcels? Maybe they do have an area but they have yet to tell me about it and there is no signage for it. read more

Worst USPS experience ever: limited hours, came by first at 1130 and they were closed for lunch, came back after my valley tour in the afternoon and they were just closing at 4. Threw all my big island souveniers into a box (about $300 worth) and paid $50 to deliver to Chicago. Never saw anything again, the box was registered at this post office and never checked in anywhere again. Didn't get the insurance so I'm totally screwed. Great service USPS bastards, this small town operation can't fully be blamed but since they started it they are the only ones to blame. read more

This post office is great. A big parking lot. Friendly workers. Short lines. An automated postal center. Great hours. Passport office. What more do you need? Great place to ship things. read more

US Post Office - Post Offices Near Me - Mililani, Hawaii

I love the fact that the post office now has a kiosk (can I call it that) to do things so you dont only have to go during business hours. Typically transactions here are purchasing of postage. Their kiosk now dispenses stamps in which you can pick the design. So its only 6 generic pictures but I like the fact that somehow, I feel that I get to choose what I am buying and it is not a standard issue stamp anymore. It is a forever stamp but printed with heat sensitive ink so take care of not placing it under direct heat. Take advantage of their flat rate boxes. A bargain when shipping anywhere if you're not working with a deadline. read more

The post master is rude and unaccommodating. Would not give back mail unless it was once a week if it was on hold. Had to keep going back to the post office to get answers. Doesnt answer phones. Like EVER! read more

Shipped 3 boxes from mainland. Only 1 show up, they Neva find, even with tracking number! Buggah us postal thieves

The best post office on the island. The employees are always very professional and helpful. The place is clean and neat. I stop by here on monthly basis in order to send a package to my grandparents in Europe - halfway around the world. They usually get the package within a week. Overall, this is my #1 post office to go to. Lines might be long once they open or in the afternoon due to people going to work or getting off work so please be aware. If you do not want to wait especially if you're impatient, don't go during the "rush-hour"! :) read more

The nicest staff ever. Clean and well stocked facility. Great parking. Special holiday hours during 2014, lobby open 24 hrs with a self serve kiosk. read more