love love this old wonderful post office and especially the gal who now runs it-- SHE IS AMAZING…read more. but she was out today (Tuesday June 17th, 2025 @12:24pm) on vacation and her substitute replacement announced Very Publicly blaming President Trump for the slowdown in Mail!!-- IMAGINE thIS coming from the mouth of a government employee!!

The employees there are totally unhelpful and rude. Try your best to do whatever you need done…read moreonline.

When we first moved to the area, there was a small post office in Aliso Viejo. It had the worst…read morehours possible and horrible customer service. When they closed that location down, we started coming to this location. The Laguna Niguel Post Office is so much better than the old Aliso location. The Laguna Niguel Post Office is located off of Alicia Parkway and Niguel Road. The parking lot is large, but can be crowded at times. Sometimes, people park against the gate due to a lack of parking spaces during busier times. The business itself is average in size. Sometimes the line extends past the P.O. boxes and it moves kind of slow. They typically have 2 people working at the front counter, but if the line is moving too slow, they'll bring out another representative to help speed things up. Customer service here is excellent! If the line slows down, the lady from the passport photo room will take customers into her office and assist them with their packages etc. They run a pretty tight ship here! I have been to several post offices in South OC and this one is my go-to location. They know all of their regular customers and it's refreshing to see that they remember your face when you come in. I've had plenty of great experiences here and I will continue to come to this location to mail packages etc.

I'm extremely disappointed with the customer service I received at this USPS location, specifically…read morefrom the supervisor on duty. I came in trying to locate a package that was dropped off at this location and never received by the carrier it was supposed to be handed off to. I had tracking proof showing the package was never scanned into the next carrier's system. Instead of even attempting to check the back or see if it may have been misplaced internally, I was immediately told that "UPS should have it" and that there was nothing they could do. As a business owner, I understand that mistakes and delays happen. But what was frustrating was the complete lack of effort or accountability. I wasn't expecting miracles; I was simply hoping someone would at least attempt to check or escalate the situation internally. The supervisor and another employee both seemed very nonchalant about the situation, even after I explained the urgency and showed proof that the package was never received by the next carrier. I left feeling completely dismissed rather than helped. I understand policies exist, but customer service still matters. A little effort, empathy, or willingness to investigate would have gone a long way.

Great service friendly family atmosphere Love this place…read more Great location, grab your mail and take a beach walk!

These people could not have been more helpful with my shipping project. They truly went above and…read morebeyond, saving me multiple trips around town by brainstorming creative solutions to every issue that came up. It felt like being in a small town and I was so beyond grateful. I can't recommend them enough.

Staff is great. especially Vivian! Friendly, polite and…read morevery professional! She's the reason to go to CDM post office!

My register mailed 4 weeks ago never gone to the sender and never got the returned signed green…read morecard back. The supervisor was not there and he told me to come back in a few days

FIVE STARS! I had to…read moremail out some gifts to NY. A post office in Dana Point California means palm trees all around, a nice private parking lot with 12 spaces, a huge spotless lobby with plenty of counters to pack, repack and fill out forms, a great pets allowed policy allowing seniors to bring in their adorable puppies and the best employees including the stellar Desiree who was calm, quick, alert, thorough, polite and offered me all options (not just the most expensive ones) to mail the packages to New York. I needed padded mailers in two sizes and they had ample supplies plus funny greeting cards to make you smile and laugh as you wait. This was a great experience. Thank you USPO in Dana Point California. " I wish they all could be (Dana Point ) California .....".

I don't know what it is but this location specifically really smells like chemicals or plastic…read more Today I walked in and it hit me immediately as I walked in the door. This location has a pretty small parking area, but there's usually open spots. One thing I do really enjoy is that this location is pretty big and I love all the self service options.

First time here. Love that they are open until 5:30 pm. Are there any others that are open this…read morelate? If so, please feel free to message and let me know. I think the extra 30 minutes of service is a game changer when you're in a bind. Extremely impressed with their stock of materials -- from bags, boxes, shipping tape, bubble wrap, gift cards and greeting cards. It's truly a one-stop shop. The not so good parts are: tight parking and very slow service.

Due to being closer to Comic Quest at the time, I decided to go here to drop off a package. I…read moremostly selected this particular branch because I hadn't tried it before and I've encountered too many poor people at the Lake Forest branch. Getting into the parking lot was already inconvenient: one has to drive down a driveway and make a U-turn into the opposite side of the divider. There was ample parking, so that wasn't much of an issue. However, at the doorway, there was a solicitor selling flowers. They didn't advertise it to me, but I was mentally on guard while I was outside. I managed to get a receipt for my shipment but when I wanted to put it into the dropoff slot, the one for big boxes did not open. I was forced to shove it into the outgoing slot for small letters, which I have received conflicting information about what to do for parcels that don't count as letters but can fit in the slot: shove them into the letter slot or use the parcel drop locker. Luckily this branch had no such complaints in the form of signs on the wall. The solicitor didn't talk to me on the way out. I suppose that's one benefit of wearing clothes that make me look unapproachable even if the tradeoff is that cashiers treat me worse if I'm forced to use a human cashier to pay. The parking lot layout was linear so I drove to the "exit only" to go onto Valencia. There were some blue mailboxes at this exit. However, someone drove into the exit to go into the parking lot. If I had been dropping off something in the blue mailbox I would have gotten hit. My car hit the street on the way out. This matter dropped my perception of the establishment below my minimum for 3 stars, so I'm dropping it to 2. The existence of this location seems like a requirement for there to be a post office in the city at most. At least Lake Forest has two parcel drop boxes inside and their parking lot isn't so bad that I have to drop a level for it, even if I have to deal with violin-playing solicitors.

Holy Packaging Batman!…read more Just received a box of special salad dressing from a family member in Laguna, and let me tell you...it was packed like Fort Knox! She didn't want to package them herself...which I don't blame her, so requested that UPS take care of it. Omg! So many layers of bubble wrap, tape and more and more layers! It took me awhile to finally get to the bottles, but was worth every minute of it! The time and care the manager Greg R. and his team took to ensure these babies were going to be shipped and arrive in excellent condition was over-the-top! I've ordered this dressing from Amazon in the past, but the packaging didn't even come close and some bottles even arrived a little leaky. If you want something shipped with meticulous care, then this is your UPS Store! Thanks again to Greg and his team! Y'all ROCK!

Today 3/30/26 I dropped off two packages to be shipped for my cousins. Alan was the one who greeted…read moreme and helped me all the way through. I can't see well and I'm a perfectionist who wants to make sure everything is right and perfect and Alan had no complaints or rushed me as I pulled out my hone to double check that the address I was shipping to was correct. He let me know when the package would arrive and even highlighted my tracking number. He is a very wonderful employee and person and I hope that the UPS company knows how great he is while giving fantastic customer service. This UPS store I highly recommend because they are so helpful and really makes your life one step less stressful.

Great to have a location to get office supplies. Also their shipping services at efficient and…read moregreat customer support. Also have had them do my passport photos and secratary services.

Great local business. Great vibes. Donovan always goes above and beyond to make sure my shipments…read moremake it on time. Great employee, one of the main reasons I continue to come to this location.

Even though shorter hours and no automation, this is my favorite post office. I find the woman who…read moremanages this branch always helpful and knowledgeable. And easy parking! If you need a kiosk, another branch is close by, but the parking is very crowded. * Must have access to Laguna Woods to use this branch.

Several people in this community gave had mail tampered with. They sent checks to IRS, even handed…read morethem to the clerk as opposed to using the slots. The checks were washed so the thieves changed the name and increased the amount of money for themselves. Others complained they'd sent birthday cards with gift cards or money inside . They re-sealed the envelope so the recipient only got the cards.

I have frequented the Mission Viejo US Post Office and have been pleased with the customer service…read moreand professionalism exhibited by staff. The location is easily accessible and my local post office delivery person is also a valuable asset to our community and is highly skilled and personable. These folks that work for the USPS are all unsung heroes. Thank you!

I stopped by this location this afternoon to drop off a package -- a simple, routine errand that…read moreshould have taken five minutes. Instead, I left frustrated and frankly disappointed by the level of service I received. The associate at the counter, Karen, was cold and unwelcoming from the moment I walked up. There was no smile, no greeting, and no effort to make the interaction pleasant. But beyond her demeanor, what really got to me was the lack of basic guidance. She never told me where to write the delivery address on my package -- something that takes two seconds to communicate and is a fundamental part of the job. As a result, I had to redo the labeling entirely, wasting both my time and my packaging. What makes it worse is that this kind of mistake is completely avoidable. A simple heads-up -- "make sure to write the address here" -- would have saved the hassle. Instead, I was left to figure it out on my own and then correct it under her watch, which was both inconvenient and embarrassing. Good customer service doesn't require going above and beyond -- it just requires the basics: a courteous attitude and clear communication. Today, I got neither. I'll be looking for an alternative location or courier going forward. Life is too short to spend it dreading a simple post office run. I'd strongly encourage management to revisit customer service training here, because first impressions -- and last impressions -- matter. Not recommended.