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Hamden, CT

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US Post Office

2.4 (5 reviews)
Closed • 8:30 am - 5:00 pm

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4 years ago

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7 months ago

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7 years ago

Staff always helpful in checking what is the fastest way to ship my items, telling me when it will arrive and how to track it. Good service

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13 years ago

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US Post Office - Dedicated to Public Service by Jimmy Carter

US Post Office

(31 reviews)

We all hate standing in line, low qualified stuff, and customer service etc. And you won't avoid it…read morehere by default, because these are normal practices of USPS projected from their ultra low cost (reads as "cheap") policies. Employment conditions, work conditions, lack of quality training and general abscence of motivation do not promise decent customer experience, that's simple and I wouldn't be a realist expecting any better. So, why 4 stars? Here is why: 1. Location. 5 minutes from downtown New Haven, easy access by car, free parking. Bad public transportation access. It brings 4/5 for location. 2. Space and design. Design is OK, USPS did a decent job with rebranding. Space is roomy and generally clean. Some parts are worn, but no ugliness or noticeable dirt. No comfort. Overall 3.5/5. 3. Quality of product/service. I had no problem with delivery or sending packages from here. International shipping with EMS works fine. Shipping supplies quality is really high. Domestic Priority delivery is very good. Speed of delivery could sometimes be better, but even in economy class It is just fine. Reliability of this office is good, but one I got an issue with recipients USPS PO (damaged pakage). Yet it wascovetedby insurance. My personal favourites are 24h machine and self-service kiosk, which saved me tons of day time on after hours drop-off. Overall 4/5 here. 4. Value. It is the cheapest shipping and post service in US for small and medium sized packages. I use other providers for heavy or bulky packages, because they are more convenient. 5 4.5/5 here. Custoner service. They do have all sorts of issues. However, simple kindness, politeness and clear requests preserve me from facing most of them. 3/5 Overall 4/5.

I go here purely for convenience as they are the only post office in the area open until 5:30 on…read moreweekdays. One star for that and another star for the spacious parking lot. The one postal worker, who is just downright rude, ruins it for any additional stars. She is dismissive, shouts instructions at those in line and has an overall unpleasant disposition. I'm not sure if she hates her job or has mental health issues, but her tone is uncalled for. Most customers stand in line looking shocked, petrified or about to cry because of the way she speaks.

US Post Office - postoffices - Updated November 2026

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