I have never reviewed a PO. But here goes- in all the PO's of this area the customer service here…read moreis the best! There are two really nice ladies, one who is named Star and she is a star and a gentleman. They are so nice, and never seem frazzled. I have received some weird attitudes from the staff at Edwards PO, like they do not want to be there. The Vail one is like you are in the twilight zone. This one is run efficiently!

This is the worse post office in the country…read more While I was standing in line, I overheard how they gave someone's expensive $1,000+ professional camera to the wrong person and never even apologized. Just shrugs shoulders. Its like the people who work here hate the people who live here or something. How many post offices have a 100% fail rate. They have not delivered a single package but force people to physically come into the post office and pay them for a PO box. If Fedex and UPS can both deliver to the houses here, why are the post office act like its some impossible task? Packages come in this place and never come out as far as the tracking number is concerned. Unofficially I think the people at this post office are stealing stuff or just giving them to the wrong person. Either way, you are left without what you ordered. I wish I could give this place 0 stars.

We were helped by Maggie and she was so helpful, kind, and went above and beyond to help us out…read more Thank you!!!

I would say if you can use ups do yourself a favor. Vail post office people give zero damn, are so…read morerude and disrespectful and keep loosing packages including multiple legal documents. Dealing with them is like dealing with a toddler that is unreasonable and wants to throw tantrums. I have never seen someone so uncountable. They lose your package and would just stare at you like "we don't know". The absolute worst people work here and I am super tired of dealing and relying on the worst! They might be underpaid or overworked but nothing absolutely nothing gives them an excuse for the level of unprofessional bs!

Sorting through packages is a problem as customers wait for packages that have not been sorted and…read moreplaced for pickup. This is a problem and management needs to hire a person or person to sort packages. This is up to the owners ... They need to be prodded

Terrible and lazy employees refused to help anyone.... came in no one was in line.... The employee…read moreKimberly insisted I do my return through the machine.. when the machine told me to see an associate, she acted annoyed. This place is getting ridiculous..... why have employees at all if they just want to stand around and not help.

Rude employees with no sense of customer service. I rolled into the lobby at around 12:00 and there…read morewere two people standing in line so I open the lobby door and drop into line. The clerk looks at me and says "we are closed". I said "the door was open and I just need to pickup my package." He says "we are closed for lunch". When I said "so you're going to make me come back later this afternoon" he says "I can make you". All three of us just looked at him. If this was a private business it would be out of business.

Horrible, rude! I get a package every month at the same time…read moreand every month the bitter women who is rude to everyone who lives here in Frisco tells me if I had a package I would have a notice in my box. This month no different. That rude women tells me no. When I give a teaching number and she goes and gets my box she tells me that sometimes notices don't make it to the boxes! What Are you trying to keep my box and I'm sure countless others? Isn't that theft?

This place is a convenient location. They allow 30 minutes of parking for free…read more Scott is a nice guy, the only issue I've had here that sometimes makes me hesitate coming in.. is a guy named Phil.. he was very kind and smiling with people, maybe he is racist? I walked up as normal asking questions telling him I am new here. He told me that even though my package said delivered... that I needed to wait until the next day because I don't have a QR code. I was very upset, I was adamant about getting my package because it was my only day off. After talking with the mail carrie, I decided to go into the line and let people cut until I could get another employee.. SCOTT!! He helped me RIGHT away, he walked me through it without having to tell him I was new.. he simply told me to look in the mailbox for a yellow slip, and it was that simple. Got my package for work on time. I wasn't going to leave a review but I was in Phil's line today and he completely ignored me and just got my package and when the surgery popped up on the screen of how the service was.. he clicked SATISFIED for me... how bold. This guy is very awkward to me around.. hopefully he changes his attitude to make people feel included.

This is hands down the best post office I've ever had to work with. The staff are amazing and they…read morego out of their way to be extremely helpful and friendly.

Miraculous Changes! I have owned property in the area for 20 years and the Dillon Post Office was a…read moresource of frustration, depression, and anxiety levels higher than war deployments & ex-wives combined. It is finally being occupied by employees that possess passion, integrity, and most importantly intelligence. Highlights Include: * Supply ample package locker box kiosks; no more 4 hour lines for a single package. * Provide residential address to circumvent the many shippers that refuse PO Boxes (eg. 500 Lake Dillon Dr Unit [PO Box #]); this is a seemingly simple but brilliant change that will significantly reduce frustration, depression, anxiety. * Promise to attempt customer contact if an issue is encountered regarding delivery. * Clean with modernized fixtures; supervisor repainted main lobby himself. Grateful, I could literally (rare modern proper use of the word) write a dissertation on the negative life altering issues I have experienced; these changes must be divine intervention.

I was mailed three items to my PO box in Dillon. Two of them were lost and never found. Worst post…read moreoffice in the United States!

Josh, is the foundation of this office. He's a great asset, knowledgeable and friendly.read more

If your not a local, don't bother coming here. Josh, the larger, smooth headed male with the…read moresarcastic attitude is a exactly what you think of when dealing with the "locals only" atmosphere. If he doesn't know your name, stay away!!

Tried charging me $2 to print out a UPS shipping label from Amazon.... Yikes. Giving 2 stars…read morebecause I had a decent experience here once. (Where she printed the amazon label and didn't charge $2)

Eren was awesome!!! Incredible service. Super helpful and fast service. I had a few Amazon…read morereturns as well as a Spectrum modem to be returned. Eren had 3 customers at the same time, handled all of us at the same time and had us in and out in minutes. A+++++.

They were super helpful and we all realized that AMAZON was the true problem - they listed it as it…read morewas attempted but no one was available for signing when I ordered a PC, the post office hadn't even attempted yet to deliver it. So Amazon is out here causing more problems for them and they get chewed out for no reason. Shame on you Amazon.

Shit experience. Guy at the counter needs to switch careers. I've seen miserable post people…read morebefore but he was next-level rude, aiming the scanner at my head. All I wanted to do was mail a package and he made sure that I walked right back out the door with package still in hand. Never coming back!

Really good service. Everyone is soo friendly and helpful…read more If yall ever have any questions these guys can answer it.

Always so helpful and friendly! It seems almost weekly i forget how the mail system works and…read morethey're always so accommodating to my questions