This store has come a long way. New management are really having an impact. Employees are much more…read moreengaged and helpful. General manager really knows their stuff and is out on the floor helping customers... heading in a very positive direction!

I love hardware stores but I try to avoid Cashier Corrine at every visit . Every single time I've…read moreinteracted with her it's been unpleasant . She never smiles , says good morning/afternoon back maybe 1/10 times and is always in a bad mood. I recently purchased a lot of lumber and accidentally grabbed more than I needed. I told her I'll take 3 of those off and put them back when I found them . Over the years the The "lip sucking ", "eye rolling" , "loud sigh" after asking this employee the simplest of things is completely unacceptable. I shouldn't have to avoid a cashier at a place of business.

Cannot say enough about the new look and updated inventory of the store since the change in…read moreownership. If you have not been in lately, check it out. By far the best assortment of paper napkins in the valley! That's just one example. Staff was very helpful and friendly. The only downside is that you will want to spend a lot of money here!

Super fun store and well worth the drive from Denver!! The staff is so helpful and friendly. They…read morewere super patient with me and answered all my questions while allowing me to fill up their counter instead of a basket. They carry brands I hadn't heard of but now love. They have a decent amount of everything from bar to bake ware to small kitchen appliances. Just be aware that the prices might shock you. Somethings you can find a reasonable price but it's mostly on the higher end.

I WOULD NEVER DO BUSINESS WITH THIS COMPANY AGAIN. I have built many homes over the years and…read morepurchased cabinets and appliances from Thurston for a project in Vail. Would never do business with them again and would not recommend them. I had problems with throughout the process It is clear why they require payment up front as they are unresponsive and rude, which is easy to do when you have the clients money.

Do not do business with the Company! I placed an order with them that was supposed to be delivered…read morein 2-3 months and it's been 9 months, I've paid over 50% for my order and the Company refuses to respond to my e-mails concerning the status of the order. Huge integrity issues with this Company and they have "company policy" which contradicts their own contract terms! I contracted Thurston (also dba DC&A, Discount Cabinets and Appliances and Kitchens of Colorado) for a kitchen cabinet order in March of 2017 and the contract had a delivery date of June 2017. It's almost November 2017 and nothing has arrived (Over 9 months since I ordered the cabinets!). Thurston has not acknowledged any responsibility for not delivering the cabinets timely yet they continue to hound me for payment on the final balance even though nothing has arrived. They continue to promise that the cabinets will be in "shortly", "next week", even "tomorrow" but nothing has been delivered. To make it worse they are requiring a final "cash" payment to be made to them before the cabinets arrive to them and have indicated they will not deliver the cabinets to me until I pay them cash for the full remaining balance. This payment policy is not in the contract that I signed but according to my sales rep it's "company policy" which they can't make any exceptions to. I've recommended to them that they should make their "Company Policy" align with their contract terms! I can't delay the cabinet delivery any more than it has already been delayed so with extreme reluctance, I agreed to make a final payment via a credit card (to give me some sort of recourse if they don't deliver) even before I have any opportunity to inspect the cabinets and before they deliver the cabinets to my residence but they have not responded to that offer or given any indication to me as to when they will deliver my cabinets. They just want cash and they've gone completely silent on me (other than payment requests) presumably until I give them cash. I thought this was a reputable company but ultimately this company has the most rotten business practices that I've ever experienced. On four occasions, I've requested evidence from them that they actually place the cabinet order with their manufacturer but they refuse to respond to that request - this request was made after I found out in late April 2017 that they forgot to place my order with their manufacturer after I signed a contract with them and gave them a 50% down payment. I have numerous other complaints about this company but the lack of performance and refusal to refund my deposit is the biggest issue at this point. I would highly recommend looking elsewhere for kitchen or bathroom cabinets!

I called from out of state and they were wonderful help! The orchid was beautiful that was sent and…read morecommunication was great

A last minute delivery was needed for a birthday orchid and it was very kindly explained to me that…read morethey were incredibly busy and couldn't possibly deliver until Monday. I understood and said that would be fine. This was a Saturday afternoon and not long after these lovely people texted to say they would squeeze the delivery in after all. So pleased and thankful. My friend loved it.

Second floor, easy to get to with elevator, cleanness laundromat, efficient equipment, no need to…read morebring your own detergent, very comfortable, coffee, tv, complimentary coffee, water. Very attentive owner!

They said they would have my comforter done that day...a huge snow storm came through so I told…read morethem not to worry tomorrow is fine. I went back at 5 PM and nothing was done and not one person was there to assist...If you want you things stolen this is the place

They cleaned and repaired our antique rugs. Some other companies cleaned my rugs before I the…read morevalley, but my rugs never looked this good. And the repairs they've done, I can never tell where they are. Great service, great people.

Great customer service! They let us take a rug out on approval & they were very flexible on getting…read moreback to them with final client approval.

My husband and I came here from a recommendation and were very pleased with the service and our…read moreski/snowboard rentals. The price was so much better than renting on the mountain with the epic discount! Will definitely rent from here in the future.

I bought boot heaters a few years ago. There have been problems. Kind people worked with me…read morethroughout the process (repeated failures). They were patient, everybody won. We are fortunate to have merchants like this in our community (not corporate). Thanks, Chris.

When I found the cabinet store, New Box for my son kitchen, I knew we had come to the right place…read more They are in Vail, CO and Denver, CO so it made it so easy to run by their Vail showroom or when we were in Denver run by their showroom. They were so helpful every single time we needed them. I am a decorator and I am helping my son remodel their kitchen. Our biggest challenge in the home was the kitchen. With it being a smaller size kitchen our challenge was trying to get everything he wanted into the room without making it look crowded. To start the process, New Box drew us kitchen plans that help them be able to see the cabinets, all the kitchen equipment and created a space for a pantry. The way they drew the kitchen allowed us to see the flow of the space. Honestly both locations helped us with their cabinets, guidance on a color or style, marble verses manmade stone. When a company has only 5 star reviews, I wonder if the are real but this company deserves all the five stars reviews. We will add a photos to this review after stone counters, appliances, flooring and lighting are finished. New Box showed us multiple price options before we made a decision.

I enjoyed working with Jason at New Box. They helped contract our new countertops and were helpful…read morewith ideas in our kitchen. I would recommend them!