We were helped by Maggie and she was so helpful, kind, and went above and beyond to help us out…read more Thank you!!!

I would say if you can use ups do yourself a favor. Vail post office people give zero damn, are so…read morerude and disrespectful and keep loosing packages including multiple legal documents. Dealing with them is like dealing with a toddler that is unreasonable and wants to throw tantrums. I have never seen someone so uncountable. They lose your package and would just stare at you like "we don't know". The absolute worst people work here and I am super tired of dealing and relying on the worst! They might be underpaid or overworked but nothing absolutely nothing gives them an excuse for the level of unprofessional bs!

I have never reviewed a PO. But here goes- in all the PO's of this area the customer service here…read moreis the best! There are two really nice ladies, one who is named Star and she is a star and a gentleman. They are so nice, and never seem frazzled. I have received some weird attitudes from the staff at Edwards PO, like they do not want to be there. The Vail one is like you are in the twilight zone. This one is run efficiently!

This is the worse post office in the country…read more While I was standing in line, I overheard how they gave someone's expensive $1,000+ professional camera to the wrong person and never even apologized. Just shrugs shoulders. Its like the people who work here hate the people who live here or something. How many post offices have a 100% fail rate. They have not delivered a single package but force people to physically come into the post office and pay them for a PO box. If Fedex and UPS can both deliver to the houses here, why are the post office act like its some impossible task? Packages come in this place and never come out as far as the tracking number is concerned. Unofficially I think the people at this post office are stealing stuff or just giving them to the wrong person. Either way, you are left without what you ordered. I wish I could give this place 0 stars.

The new team at the Edwards Post Office is doing a great job! Mail still moves a bit slower here…read morebut they are always friendly and willing to try and help.

Our Post Office staff does a great job. There are reviews that say otherwise and my guess is those…read moreare written by the extremely rude customers I often encounter there. Kudos to this team for continuing to deliver service with a smile!

Getting mail in the mountains is a challenge! Jimmy and team always go above and beyond to make…read moresure we get all of our deliveries. They are super helpful with shipments too always willing to check for delivery times prices and are on top of circumstances here so that our packages get where they belong.

I mailed a package with Just Send It, and the entire experience has been extremely disappointing…read more My package was reported damaged, and while the company opened a claim, I received no meaningful updates. After several trips to the store and a week of silence, I finally got an email asking for details about the package contents. I responded immediately with descriptions and photos -- that was over a month ago, and I have heard nothing since. At this point, I'm out the cost of shipping, and my package and its contents are missing. The store itself is unorganized and cluttered, and when issues arise, their customer service is nonexistent. They do not follow up, communicate, or take responsibility. Strongly do not recommend.

Tried charging me $2 to print out a UPS shipping label from Amazon.... Yikes. Giving 2 stars…read morebecause I had a decent experience here once. (Where she printed the amazon label and didn't charge $2)

Eren was awesome!!! Incredible service. Super helpful and fast service. I had a few Amazon…read morereturns as well as a Spectrum modem to be returned. Eren had 3 customers at the same time, handled all of us at the same time and had us in and out in minutes. A+++++.

Sorting through packages is a problem as customers wait for packages that have not been sorted and…read moreplaced for pickup. This is a problem and management needs to hire a person or person to sort packages. This is up to the owners ... They need to be prodded

Terrible and lazy employees refused to help anyone.... came in no one was in line.... The employee…read moreKimberly insisted I do my return through the machine.. when the machine told me to see an associate, she acted annoyed. This place is getting ridiculous..... why have employees at all if they just want to stand around and not help.

The worst Ups Store I have ever been to. Do not come here if you need a notary. The notary made a…read moremistake and did not fill out the document correctly and made a rookie mistake. Almost jeopardized a real estate closing and I called to get it eradicated by the store and the manger Jon proceeded to tell me it's my fault, yelled at me, and then hung up....

The Edwards and Vail UPS Stores have been incredibly disappointing. If the owner happens to see…read morethis, I'd genuinely appreciate the opportunity to discuss the situation directly. They've lost 2-3 of my packages, including some critically important luggage, and no one at the store is willing to help or take responsibility--even though I insured everything. To make matters worse, UPS corporate tells me I need to handle it with the store owner, while the store staff insists I take it up with corporate. This back-and-forth is beyond frustrating, and I'm left without answers or resolution. People at the store are not helpful and very rude. "I didn't loose your bag, I don't care. Call corporate" *if you are the store owner. Do not reply to this with an email. Or email address. Pick up a phone and call me to make this right. Three one 2 nine six 1 seven 4 two nine **

I stopped in to print a PowerPoint presentation, while nearby at a Conference, The three employees…read morepresent did not seem to be focused on service, but more on personal conversation. None of them could assist with the issue I was having. I ended up at another printing business nearby. Not a good experience or use of my time. They were the opposite of this business.

I had the worst experience with Julia, she was immediately rude. The moment I came in she asked me…read morerudely what I wanted. As I was telling her what I needed she proceeded to walk away from me as I was speaking to her. She then stopped working on my order and started talking to her boyfriend or who I assumed was her boyfriend for about 5 minutes. She returned to my order when she finished she basically threw it towards me on the counter. I paid and left as quickly as possible. ​​

There were a lot of challenges with shipping a package to this store. I went to pick up the…read morepackage and they were not very service oriented.

FedEx is pretty bad in the Vail Valley. Shipments routinely are delayed while UPS provides great…read moreservice. Avoid using FedEx to ship to the Vail Valley or when shopping anything important from the Vail Valley.