I too was directed to the machine which was being used by another customer; employee wouldn't assist me (was doing nothing else at the time) while I had to wait for the customer to finish her transactions. Same thing with the customer who arrived after me and I felt bad because I had several returns to process. People shouldn't be made to wait for the machine when employees are available. read more

Today (12/12/25) I watched the employee belittle a customer because she had her item in the wrong box. He told her that "She should know what a shipping box looks like" and if she doesn't switch the box that he will cancel the order in the system. Two weeks ago I was trying to ship something and I was requesting to have them pack it and ship it for me. The same guy that was working today told me that I "needed to use the self service kiosk". It shouldn't matter how many packages you receive in a day if you have a customer waiting at the counter the packages in the back can wait. This guy definitely doesn't have the composure to work in customer service! This will definitely be the last time I come here, it'll be worth the gas money to drive to Glenwood Springs and use the UPS store there. read more

Terrible and lazy employees refused to help anyone.... came in no one was in line.... The employee Kimberly insisted I do my return through the machine.. when the machine told me to see an associate, she acted annoyed. This place is getting ridiculous..... why have employees at all if they just want to stand around and not help. read more

If I could leave a negative review I would. TERRIBLE customer service. Claim to not guarantee shipments and snotty attitude. My small envelope was "guaranteed" for a Saturday delivery but didn't get there until the following Wednesday - a week Later!! $90 I paid. Dealt with the owner, Andrew Dallakoti, who did not even try to make things right. DO NOT GIVE THIS MAN YOUR BUSINESS. Go to FedEx or USPS instead! read more

Andrew, the new owner must step up and be a leader. I was in on Dec 15, the taller employee (not the other one whose name started with J" at around 8:30am had strong smell of marijuana. I was returning a corporate IT device and had UPS instructions that said "Instructions for the UPS Location" and was told to show as digital (phone) or printed copy. I showed the UPS employee the screen and explained the request. He snapped and said he didn't want to see my phone and "what you want?" I suspect he didn't know how to read which is why he didn't want to see the phone. He was hostile and told me I should leave and refused to read the UPS instructions intended for him. I recorded the exchange from that point given it was so bizarre. We finally made progress when I had to tell the impaired employee how to work the computer. Andrew, the owner should see this and take action. As a small business owner, I would want to know who is responsible for my store and assets. I am also planning to share this and the recording with UPS corporate as they may benefit from learning how their brand is being maintained in Eagle county. read more

Truly ran by the dumbest people I've ever met. Waited two days after delays because they cannot process mail fast enough, I repeat, this band of brothers is so dumb that they are holding up the entire logistical network of the Rocky Mountains because they can't process mail. DO NOT GIVE THEM BUSINESS Employees are rude and regularly loose mail. Will talk shit after you walk out, but are not tough enough to back it up in person. Shut this branch down and restaff it ASAP read more

I stopped by yesterday afternoon. And I spoke to the manager there. With the new owner and new policies. We were informed late January mid February that we need to show proof physical address, that's great no problem right. My husband and I both showed are drivers license and his car registration. Which I only provided proof of paperwork with our physical address when we bought our house. They scanned it and accepted it we signed the form they gave us and that was it. On 3/5/25 I received a call stating that I only had my license on file, weird. I called back to explain to them my husband and I went in together and signed a document. I told him that I can come by with the same document that I showed them the first time. and at that time I did not have a passport. So like I said in the beginning. was there spoke, to a young man. Show him the same document he then asked me my P.O. Box number which I did. That it falls under mortgage. He did say this should be good? I did tell him I did apply for a passport and it should arrive the end of April. Now my dilemma. I'm afraid that I will not be able to receive my mail or packages especially my passport arriving in a few weeks. Been receiving my mail there since 2015. I have no other way of receiving mail and not planning to open another P.O. Box which I'm pretty sure they will need proof with same documents. Please help a loyal customer. read more

Sorting through packages is a problem as customers wait for packages that have not been sorted and placed for pickup. This is a problem and management needs to hire a person or person to sort packages. This is up to the owners ... They need to be prodded read more

I had problems with UPS home delivery so I decided to have overnight medication shipped to the UPS store in Edwards CO. I received an email stating my package had arrived, in the email it gave Adrian the name for proof of delivery to the store. Next I went to the store to get my package, You Guessed It, they could not find the package. I was able to speak directly to Adrian he was very nonchalant agreeing the package was delivered however it must gone out with someone else. Mind you this is medication I had overnighted. I would call that store a Charlie Foxtrot! read more

I had to return an Amazon package containing broken glassware that arrived at my residence in Edwards, CO. I requested a return and refund from Amazon and was immediately provided a digital bar code on my iPhone, which I was told I should show the clerk at the UPS Store. The instructions in the Amazon e-mail were clear:  "Bring the package to any UPS Store and show the clerk the digital bar code on my phone. IT IS NOT NECESSARY TO PRINT A RETURN LABEL" Sure enough, I did not print a return label, but brought my package and iPhone with the digital bar code on it to this UPS location, only to be informed by the clerk that I'd have to print a return shipping label. He was complaining about the store's (UPS's?) shoddy technology that was "running too slowly". Bottom line, I had to return home with my package full of broken glass and print a return label and return to the store. I've been very frustrated by this store's past service as well. This isn't the first time I made the 30-minute round-trip trek to this location, only to leave without what I came in for and searching for an alternative. My wife suggested that I try the UPS Store in Avon, just 4 miles away. I checked its Yelp rating to discover a 2.5 star rating (vs this location that has a 1.5 rating). I'm speculating that store shares the same ownership as the Edwards store. This morning, I had to drive to Avon (8 miles further roundtrip) to do some grocery shopping. The Avon UPS Store is a block from the grocery store, so I brought my box of broken glass to that location, along with my now pre-printed return shipping label. This store is staffed with 2 clerks that seemed more experienced than the one in Edwards. I kept the printed return label in my pocket and, pretending I didn't already know the drill, asked what I need to do to return this box of glass. Not surprisingly, the clerk asked if I had the bar code on my phone to which I replied I did and showed him my phone. I asked what else do you need from me, and he replied, "just your box of broken glass". There you go. I inquired with the clerk in the Avon store if that location was owned by the same management as the UPS Store in Edwards. He reported that the stores in Edwards, Avon, Vail, and some others in Vail Valley and Summit County are all owned by a single management group. The lack of consistency and reliability is so disappointing, because I rely heavily on these businesses, especially the location in Edwards, living in a rural setting without home postal delivery. read more

The manager is extremely rude. The staff is clueless. Save yourself the aggravation and skip the Edwards store location. Keep driving and use the Avon store instead read more

I dropped a package last Thursday for Friday delivery in Denver; tracked it through Monday morning and just kept getting "label has been created"...no pickup or delivery information. I called twice and was put on hold 10 minutes, no one picked up. Drove down today and the package was never even boxed..."we are waiting for bubble wrap"...seriously!!?? Why take a package, charge for next day delivery knowing you couldn't even box it?? Never using this store again. read more

These people are thief's, the girl and guy working there took my package and refuse to give me back and have it forwarded to me. I won't let this rest and won't let this slide. Ridiculous. Do not ship any packages from there, worse customers service ever. Their potheads and don't care read more

Mail delivery is strange up here. This store makes it fast, easy, and worry free to order and ship items. Great location. Friendly helpful staff. read more

The staff is always kind and able to give you all the information you need in your items. I've been in a few times and they've been nothing but helpful and quick, I'm never in there for more than a few minutes. read more

Avoid this store like the plague. Horribly run. Employees can be good, but some can be rude, even apparently high on several occasions. High turnover and as a result often ill-trained or even incompetent. Never know when it is going to be open or not. Manager one of the rudest I've ever encountered, which probably accounts for most or all of the above. Suggest Avon UPS, or even USPS is far better. Given the other reviews on here (except the two obviously fake ones with a 5), all are 1's for this UPS store. I would think UPS corporate would want to take a closer look at what is going on with this franchise. read more

I have a mail box at this location and they have given me someone else's packages multiple times. Now they have a lost package of mine that I have tracked sent to me there and the office is taking no responsibility. Also, the manager and his team have very bad attitudes. Unfortunately, the owner must not care about customer satisfaction read more

To the Notary person, Zero Stars....had a 10:00 appointment, today. I was there, you weren't. Document won't go out until Monday, now.

I've started to use this location frequently and find them all fantastic. Polite, personable ,efficient and I'm glad to her they have hired a few more employees. I must say the owner is exceptional and when not on overload he has a great welcoming smile! read more

They are great here . The mail system in this valley is the worst . That's not their fault or issue . If you can accept everything will arrive late they you'll be fine. They also pick up & deliver to physical addresses unlike USPS . Amazon returns are so easy here walk in scan your phone walk out done . Staff is really nice if you're nice to them . Hint hint . read more

I went in yesterday to send a candle. I was treated like a burden. I saw her roll her eyes and was not professional at all. Will NOT go back. The place was also in complete disarray. I almost wanted to ask for the package back because I didn't see any organization. Hopefully it makes it! read more

Customer service has diminished greatly in this store over the past 12 months. Multiple staff are rude, condescending and impatient. I'll make the extra drive to the Avon location in the future. read more

Do y'all like DISMAL customer service and name-calling? Then this UPS store is the right one for you! Wow is really all I can say. I wrote a novel previously, but after reviewing the guidelines, I figured it probably wouldn't pass ;) So I'll just keep it short: Hello to the owner of this store, the incredibly unprofessional boy (can't call you a man) who called my father a bad word over the phone and hung up on him... just because my dad was trying to resolve an asinine situation that was caused by THIS store. For you to act the way you did, well, I know you must hurt inside. Maybe... seek help? Yours truly - SC (Sincerely Concerned). read more

Worst customer service in the Valley. Staff is surly and unhelpful. They simply don't care.

I shipped a box last week and it was $24, This week, exact same box, contents, address and shipping time frame, they charged me double. Obviously they are skimming money off the top. Will be reporting to Better Business Bureau. Will never use this store again. read more

The girl working here could not give a shit less about her job. I was not greeted or even looked in the eye and interrupted with an annoyed tone when I came in asking what I needed to do to print a label for a drop off package. Super rude, crap customer service. read more

Worst ever! We are full time RVers and frequently have our mail forwarded to various UPS Stores without ever having a problem. We have documentation that this store had our package by September 9, 2021. We came in on September 4 to find the store closed (Friday before Labor Day) without any sign on the door. Came in on Tuesday and was told they us they were unable to give us our package as they had not had time to enter it into their system. I understand they had trouble with employees being sick, but they wouldn't even let me look through the 200 plus packages they had all over their store. We have to leave the area, and on the following Thursday I spoke with them, they had found the package but still couldn't forward to my new location. I have needed medications in this package and this created a major hassle for me. The young man I spoke to was nice enough, but his boss wouldn't allow him to help me in any way. NEVER use this store. read more

I received excellent customer service today at this UPS location. From the time I entered the store until the time I left, Sean and Eren made sure that all of my questions were answered and that my shipping needs were met. I will visit this store again. read more

I called The UPS store to make sure that they could accept delivery of a large rooftop cargo box and to check on the cost. I was told that they could accept it and that it would cost $10 The box was delivered Tuesday. I was notified Wednesday and it was picked up by 5PM that day. When I picked up the box they demanded $40. They didn't care that I had called previously to verify the cost. Their explanation was that it was so large and that it had been there for so long. Their attitude was not friendly. If you are reading this, I would recommend that you take the time to go to the Avon UPS store where they are much more friendly and stand by their word. I have used the Avon store a number of times without incident. read more

I do have to say, our experience started out a bit rocky but, was completely turned around. Thank you to the manager Ray, he went out of his way to help us sort out all of the problems and saved the day! He is very polite and pleasant to work with, I appreciate seeing a business run with that type of leadership. read more

Not helpful at all when a package was failed to be delivered, after paying for 3 day shipping. Thanks for nothing. I also can google the 1 800 number, they however get paid to do so. read more

Over and Above!! I was working in vail,,broke my phone dropped it off at a repair company,,things happened and I left CO for FL and forgot my broke phone,,Tried to get it sent and had some issues, repair shop could not mail it, UPS cant take an empty box into a business??? Issues!!,called this store,,and the young lady!!! Walked to the repair shop,,picked up my phone and mailed it to me,,,!!! Customer Service at its level best!!! I will be taking time to find to let Corporate Know how this franchise is helping people out!!!! read more

The WORST customer service. I wanted to print a label and was directed to pay $3 with my credit card to use the computer. Ok, fair enough. However, after printing my label and the receipt for $3, the associate told me I owed her $5 more. I asked why and she said $3 for the computer and $2 more for her to tape the box shut. I told her I had already paid and she just scowled at me. Never going to this store again, the one is Avon is far better. read more