Personally I love this store, they're always so nice and welcoming when you come in. I lovethe fact…read morethat it's pretty much a one stop shop. You can handle your UPS needs, but also get some good food and play your numbers or just grab something from the convenience store. The older gentleman who's in the deli is so sweet and always smiles and says good morning to me, but then again I am here almost daily lol There is a lot of parking but there are also a few businesses in the plaza, so you might have to wait for a spot for a minute or two. Now the food, other than deli sandwiches their fried chicken is literally my go to as soon as I come here. I try to wait until around lunch times to get everything I need done, to ensure that chicken Js ready haha But honestly I love this store and the fact that they're constantly upgrading their services and systems. Like the kiosk to scan your own returns to expedite the process for everyone. Prices are like any other UPS store IMO, just better service.

I am happy to give UPS Store a well-deserved 5-star review! This isn't an ordinary store - it is a…read morefinely tuned package handling machine with an incredibly streamlined process. - Even though it's a busy store, things move swiftly. You're not going to spend an eternity waiting in line here! - The employees are not only helpful but extremely friendly. They go above and beyond to ensure that you have a smooth, easy experience. They've nailed the perfect balance between operational efficiency and professional, friendly service.

Why are the people at the counter so miserable here. There is only one lady at the counter that is…read morealways so nice and pleasant. The other two are just rude, annoyed and don't care that you know it. I don't use USPS often. That's deliberate as rates are crazy and service is terrible. And then you get snickered at, talked down to and just feel like you're spending money to get yelled at. The managers need to look at services training here and if one of the ladies is the supervisor, she needs to be retrained.

Older lady that works behind the counter is always so rude and condescending, have to agree with…read morethe other reviews on here. Unfortunately, this one is very convenient for me to go to so I must face the dragon lady again. Wish me luck fellow soldiers.

I used this business for years when I was in need of a p.o. box (mailbox)…read more Billy and his family are some of the nicest people in the city! Helpful, kind and funny! I noticed a negative review and just HAD to speak out! That simply has to be a reflection of the customer, not this business, because I had nothing but courtesy and professionalism during my years as a customer at Mailboxes and much more. Seriously... Sandy Tobin

I shipped 4 large packages from here to Los Angeles August 15. The estimated time of arrival via…read moreFedEx ground delivery was about 7-10 business days. I just received my last package a week ago...ALMOST THREE MONTHS LATER. I spent over $400 to ship my things across the country in a timely manner. I called at least 3-5 times every week trying to locate my packages because the original tracking numbers were bogus. The staff there didn't know where my packages were for weeks, until finally someone discovered them sitting at another facility. I spoke with Bill, the manager/owner and he never had answers for me. When I called and left messages or emails seeking new tracking numbers, my calls were never returned. Bill became annoyed and rude, at times, when I would call because he was "sick of dealing with this". Trust me dude, I was too. Now that I finally have all my belongings, I have inquired about a full refund as I certainly did not receive the service I paid for in the timely manner it was promised. Once again, I have yet to hear back from Bill. Worst customer service I have ever experienced. This place is a joke and Fed Ex will hear about how poorly customers are treated at a company they are affiliated with.

Just had three documents notarized for $45! Since I have never paid for notary services, I relied…read moreon the word of the UPS employee (the notary) that $45 for three documents is the 'going rate' for notary services. However, I just learned that many banks provide free (or low cost) services for customers, as well as public libraries. I feel robbed and taken advantage of. This specific store has been my go-to for the last five years. But after this experience, will look for a different location with a different owner. Robbery!!!!

Very helpful staff, convenient store with both assisted and self-service options available.read more

I could not be happier with my experience at Intelligent Office - Boston. As an entrepreneur having…read morethe right image for my business is important and Intelligent Office delivers! From the 617 area code for my business number, which believe me is a big deal, to the Financial District Address to the ultra professionalism of the staff I know my business is in good hands which allows me to do what I do best, run my business! I would highly recommend that any business needing a mailbox, outstanding administrative support, conference rooms, part-time or dedicated office space should contact Intelligent Office - Boston. You would be doing your business a disservice if you didn't.

From the owner: Intelligent Office of Boston offers 14 offices, all with expansive windows, and some with views of…read moreBoston Harbor from our 17th floor suite. We also offer three conference rooms that can be configured in many ways to meet your meeting or training needs. Our building has many amenities, including 24-hour secure access, high speed Internet, underground parking, an on-site restaurant, and a prestigious address.

DO NOT RECOMMEND! Terrible customer service, especially if you're not familiar. Very slow. They're…read morealways on their personal phones They NEVER open on time. Online and on the front door says they open at 10am EST & I waited out there until almost 10:30 and nothing. & this was not the first time As you see from the pic. I was outside at 10:06 and guess what? Looks good and deserted, very inconvenient! If they hired quality workers at this location could be very resourceful

In my experience the business is horrible. This is the second time I came and it's randomly closed…read more The owner need to get it together in my opinion.

Super impressed by this UPS store at how quickly everything was done! Literally 5 minutes in the…read morestore. First time at this place, got here a little after noon on Saturday, the line wasn't too long just 2 people in front. While in line, I barely got finished taking some photos of the inside of the store and it was my turn already. Good thing I had my package box already packed and taped up and my shipping label print out. The lady at the counter was very helpful- she put the label in a plastic sleeve and taped it on the box. And that was that!! In and out of the store in minutes!! So fast! Awesome! Very efficient service! I like these they have a display of all their boxes all nested in and showing the sizes so you can clearly see how big each box is, which can be hard sometimes when they're folded flat. Since this was a work related package, the cost was already pre-paid so all very easy and taken care of. Great experience!

What UPS store doesn't open before 9 for before work drop offs ? Ridiculous…read more Also small and a little confusing location basically inside what's marked as a 5 Guys restaurant

I'm too frustrated to find the words to describe just how disappointing this business is. Always…read morejust use the post office if you possibly can make time during their limited opening hours. UPS is infinite in its ability to make up ridiculous rules and charges. And, it seems from what I have observed, they exploit their front-line counter staff. You cannot buy one of their boxes and package up your item in their store. You must give it to them so they can package it and change you $20. You cannot bring your box already packaged no matter how securely or nicely; they'll find a way to claim they must repackage it and charge you more. It's not really the $$ that bothers me; it is the principle of the thing. Every time I have to use UPS I leave feeling swindled.

So pleased with the hours and service of this location. I needed a Sunday morning location to mail…read moresome things back home, and the person staffing was so friendly, helpful, and informative. I was a little apprehensive because of some of the other reviews, but I have nothing but praise for the person working here Sundays. Also--if you print your shipping label ahead of time yourself you do save some money.

" in the heart of Boston " Nice to have this ups store in…read morethe heart of Boston ma ; USA . Where you can at your fingertips have everything you need to mail something. The service requested ; was mailing things back to Amazon . Plus mailing a letter . Prices are still reasonable for the service . You really get the value of primer delivery and also the ability to track the package , for the fee . Parking is limited but manageable. The staff is very helpful, and attentive. They will get you everything you need and answer any questions. No question is too small , lol ., ask away ....

The service here is great. Very friendly and helpful and efficient. Great self serve options tooread more