Horrible experience and first occurence for my 35 years as business owner, consumer, interacting with businesses people in the community of Hyde Park, Mattapan, Dorchester, Dedham etc. On Thursday 14 of Aug. in the afternoon I went to conduct a sgipping business at the Hyde Park Business Center. At the counter I have to wait until a lady finishes up a long conversation to come to me with an attitude like Perceiving me as an intruder. I presented her my label from my cell phone asking asking her if it can be printed here while I am making this shipment. She looked at it with disdain and explained to me that because of these two black section, one on top one at the bottom which will take a lot of her expensive printer black ink, she won't be able to do it. Trying to see if she might have a useful suggestion for a first time customer was unsuccessful. I finally said I am going to have it reprinted and come back tomorrow. The next Day, Friday a little after 6PM I went back with my heavy box, with reprinted labels, this time two instead of one in case, she was already at the counter, she recognised me and I handed her the lables, she took one and with the same attitude and tone of the day before,she articulated "why you brought two only one is enough". That was my first reprimand. I chose not to bring an answer and remained quiet. Now she became irritabe telling me that she has right to an answer. Now I articulated that I have my right to answer your question or not to answer, let get this business going that's why I am here for. That was my second reprimand.
And she went on with a roll of tape in her hand asking me: why your lable is not taped on the box, I don't have to do this for you, you should know better. I told her this is the first time I am confronted with a situation like that. She refrained to continue the process on a way like if I had anvanced with something judged unplaisant by her, she would just stop the process and tell me "go away with yr box" I didn't give her the chance to act like that by telling her: let's get that going which is more important to me and the only reason I am her. That was my third reprimand.
I don't know if she is the owner or an employee but on my one perspective, my personal assessment she is deprived of customer service skills, she is irritable, Not welcoming at all, her wordings is low level close to insulting even in a barrack where high speed tone with strong wordings could be required, they wouldn't hire her.
The community doesn't deserve that. In such a small business where people come and go we need more than a smile, a welcoming approach a desire to transform customer anxieties and apprehension to feeling of satisfaction.
I cannot be more longer but my deception is and seems irreparable.
I will continue going there to measure changes. We need small business like Hyde Park Business Center, a brilliant idea
But an unhappy person or a misanthrope can't be at a receiving desk. read more
