Imagine you have a group mailbox situation Opening a panel…read morereviews all the slots Now imagine two packages,same day, addressed to same person Imagine one package put in correct slot The other the wrong slot I got two pieces of mail not mine The neighbors who got my package also got a piece of mail of mine Its mind blowing how someone could be this incompetent It defies logic and imagination

Closed at 3pm on a Friday with no explanation. Walked over with two packages in the snow and…read morenowhere to drop them off. This place should be closed.

Had an appointment today for a passport and photos and, honestly, I was dreading it. The wait. The…read moreprocess. All of it. I showed up about 25 minutes early and somehow got called back a few minutes before my appointment. And honestly? Aside from this old post office building being a little warm inside, the experience was amazing. You know why? Ernest in the passport office. That guy is amazing. Super friendly, super efficient, and he plays great music back there too. My appointment was scheduled at 11:45. I'm sitting in my car finishing this review at 11:49. Ernest is the GOAT!

At this point, USPS delivering my mail would apparently require a level of precision and…read moreinvestigative skill normally reserved for NASA. The package at issue was scanned "Delivered, Parcel Locker" at 5:07 PM on August 6. It was not in a parcel locker. It was not in my mailbox. It was not accessible to me. My building uses LuxerOne, which sends an electronic notification when a package is actually placed in a locker. USPS successfully delivered another package to me earlier that same day at 12:25 PM, and--miraculously--the LuxerOne system worked exactly as intended and notified me. The 5:07 PM package generated nothing. And this was not an isolated incident. This was the FOURTH package USPS has marked "delivered" that I did not receive. Naturally, I submitted an inquiry. Enter the female supervisor who identified herself as "Le Le." If Le Le is her actual legal or professional name, fine. If it is a nickname, I'm genuinely curious when USPS decided that supervisors handling formal complaints about missing federal mail should introduce themselves like contestants on a VH1 reality show. Customers should be given the actual name of the employee handling an official complaint. But the nickname quickly became the least concerning part of the conversation. Le Le informed me that she had a photograph of my package and triumphantly announced that it wasn't my package at all because it belonged to "C Holmes." Except: Her name is "C Holcomb. And C Holcomb is the SENDER. I am the RECIPIENT. My name is printed prominently on the shipping label above my Denver address. So somehow the person supervising an investigation into missing mail apparently concluded that the person listed in the return-address section was the intended recipient. This is not advanced logistics. This is literally understanding which direction a package is traveling. Apparently we needed to bring in Dora the Explorer: "Can you find the recipient?" When I attempted to explain the difference between a sender and a receiver, Le Le repeatedly interrupted me. She then delivered what may be the most astonishing statement I have ever heard from someone entrusted with the United States mail: "You won't be getting the package anyway because you have a bad attitude." Excuse me? Since when is mail delivery contingent upon whether a postal supervisor approves of the recipient's personality? I must have missed the new USPS policy: Postage paid. Address correct. Delivery subject to Le Le's vibes. She also told me: "You need to come up here so I can show you that it's not your package." I already possess a photograph of the actual box. The tracking number on the box matches the tracking number under investigation. The shipping label has my name on it. The sender's name is in the sender section. I am not sure what live demonstration at the post office was supposed to overcome those inconvenient facts. Perhaps she planned to point at the label very confidently until reality changed. She also announced: "I won't be here tomorrow, so you need to speak with someone else." That was one of the few helpful suggestions she made. Because after being interrupted, spoken to disrespectfully, told I supposedly would not receive my own package because of my "bad attitude," and subjected to an argument over the apparently mysterious concept of a return address, I told her plainly that I would be filing a complaint and I did not want to speak with her again. That should have ended the interaction. Instead, she called me FOUR MORE TIMES. Four. After I explicitly told her to stop contacting me. I ultimately had to tell a USPS supervisor to stop harassing me and stop calling my phone. Imagine filing a complaint because your package disappeared and somehow ending up needing to tell the supervisor investigating the disappearance to stop repeatedly calling you. At this point, I have retained the voicemail, screenshots, tracking information, photographs of the shipping label, LuxerOne records, and my phone records. And unlike this investigation, my documentation actually shows who the sender and recipient are. To be clear, this is bigger than one rude employee. Four packages have now been marked delivered by USPS and have not reached me. The August 6 package was the fourth. That is a pattern. I have therefore filed/escalated this matter with the USPS Office of Inspector General, including the circumstances surrounding the missing packages and the supervisor's conduct. If the OIG does not resolve the matter of these four packages that USPS claims were delivered but that I did not receive, I will be contacting my state representatives and other appropriate elected officials and providing them with the documentation as well. Because after four disappearing packages, questionable delivery scans, a supervisor who apparently cannot distinguish a sender from a recipient, a threat that I would not receive my package because of my "attitude," and four unwanted phone calls after telli

Allison has been our mail courier for many, many years. If she ever decides to retire, you will…read morenever be able to find anyone as wonderful as she is. Superior delivery service, always happy, friendly and willing to go the extra mile to be of service to people in my neighborhood.

Every time I have used this post office, except when I use the electronic kiosk, I am treated worse…read morethan a stray dog. I think his name is Matthew, but when he saw me trying to read his name tag, he held up an envelope to cover it and sneaked away. Classy! I will go to Lakewood or Arvada each time. Worst service ever. The electronic kiosk works though.

Nice location within the central downtown Denver area. This location is in general walking distance…read morefrom my office, so on a nice day, I like to get out and enjoy some sunshine. The front counter was serviced by a relatively friendly employee that handled my needs quickly and effectively. I believe this is the main post office for the downtown area and the main distribution point for all of the other surrounding post offices.

Need more than 1 person working the front. Wait times are ridiculous. Also need a separate system…read morefor QR codes - it's not fair to wait on others when you come prepared. Staff is nice but there is zero urgency.

I was helping my Mom move out of her home for 60 years to a retirement community. I live in Florida…read moreand needed to ship several family heirlooms and keepsakes home and didn't know how to get it done. But I found Rocket through a Google search and they were phenomenal. Nathan and his crew carefully packed 3 large boxes of art, antiques, crystal, and books. Everything made it - not one item damaged. The service is very friendly and professional. I highly recommend them for any task.

Great little print shop with a great little team and super fast turnaround on the jobs I send there.read more

My neighborhood post office for 30 years. They always hustle, are always friendly and nice, and…read moreseem to enjoy themselves. Love this place and I've got other USPS places I use for work in DTC but none match how good this place is.

My go to post office, the staff are really efficient and have always been nice when you go to them…read morewith questions and sending out packages even during a rush. I do come here often to ship stuff out and I have occasionally gone to other locations but this one truly is the best.

I had certified mail attempt to deliver to my apartment compex on 7/13 and then a 2nd time on 7/18…read more I got a "sorry we missed you" note and said that if I don't retrieve it they will send it back to the sender on 7/28, or 15 days later. I called today, and was hung up on 3 times before finally getting an answer. I called to see if the package was still there to go get, but I spoke with liss, she was nice but, they sent my mail back this morning at 9am. It is now 3:30pm and they close at 5:30pm. I'm very frustrated with this as the mail is for my new job. What is the point of having it as "can pickup within 15 days" if it's sent back in the morning. Should put 14 days or wait to send the mail back. I will be calling back and speaking to a manager to redirect the package tomorrow morning.

Whilst Asia was the only one at the counter, she handled my transactions (two) very friendly…read more First time was for a stamp, alas, I had to use a debit card (they don't take cash. The second transaction was to drop of a prepaid USPS Priority package, which was already prepaid. She let me scoot into line, since all I needed was for her to put it into outgoing. That said, she was friendly and professional, in spite of the location being understaffed!

I'm in this USPS a few times a week and the staff are consistently kind, patient, and professional…read more I've observed a few interactions with demanding customers and the staff have handled difficult situations with respect and competence. The staff are knowledgeable and work quickly to meet customer needs. I am grateful in particular for Sarita, who is always especially kind and a warm presence. Thank you USPS staff for serving Cap Hill! Your professionalism and service are much appreciated.

Worst service ever! Slow and rude - this guy does not know how to do his job!…read more Go anywhere but here!

The Lakewood Colorado post office consistently loses outgoing mail and packages and fails to…read moredeliver mail and packages to me (that I can see via Informed Delivery). I constantly receive mail that belongs to neighbors nearby and people not nearby, that I promptly bring to the post office or put into the correct mailboxes myself--as if I need a third job! When I take time to report this, I get phone calls from people at this post office who give me an attitude, lie, gaslight, and make excuses. There is never any accountability or consequences for the postal workers who are guilty of theft, loss, and misplacement of mail because this has gone on for years and continues. I'd like to remind them that mail theft and loss due to gross incompetence is not a victim-less crime. These entitled folks receive salaries and benefits and yet cannot do their basic job of delivering mail. They appear to have nothing but contempt for consumers and complain incessantly about not making enough money. The USPS is currently bankrupt and I hope they close permanently. They have wasted enough taxpayer dollars while causing serious harm to taxpayers. The ratings here on Yelp suggest that this post office should take steps to improve or else close already. I have let everyone I know to stop sending things via U.S. mail. All shipping carriers are bad but USPS is egregious. Mail theft is a Federal crime. I hope wrongdoers (corrupt or incompetent postal workers or those who receive other people's mail and keep it) are prosecuted for it. For laughs, I am attaching a horrible USPS policy stated in writing that when they lose a package or letter, that a recipient should ask the sender to send it again. Wow--instead of doing their jobs ethically and competently, they expect people to spend more $$$ when USPS drops the ball. This type of thinking is why our country is a mess and why the USPS needs to be shut down permanently.

Worst. Think the DMV and USP had a mentally ill child. If you come here be prepared to wait in…read moreline 25 min. They give zero fks if you rot in line. They won't bring a person from the back or move faster than a one legged one eyed disaster .

would be zero, Id admit I made a mistake on the shipping label but having to pay 100$ over 6inches…read morein wrong dimensions is obsurd especially since the item I sold was only 30$ putting me in debt instead of making money.

I've been going here for over a year to drop off my TikTok,eBay and depop packages and it has been…read moregreat the service there is great in my opinion I don't know where these other reviews get there package shipped