Long lines, barely anyone working the front. Probably some government policy or lack of hiring but this place is painfully slow, there is always a long line here and sometimes that person is gone for minutes trying to find whatever the customer needs. Go to a different post office if possible. read more

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Went to send a package to someone in the military over seas. I filled out all the needed paperwork and also communicated to the agent that this was going OVERSEAS TO SOMEONE IN OUR MILITARY. Whoever this man was sent my package incorrectly and is now LOST SOMEWHERE IN THE UK because he did not ship it correctly and I also had to pay 100$! When I should've paid closer to 20-30$!!!!!!!!! I will NEVER EVER send a package through this office ever again. They need to train their employees on how to properly handle international mail. read more

Imagine a group a children playing post office. The ineptitude, bad attitudes and 30 minute wait times makes this place unbearable. Less than a star read more

Anthony was great! He helped me with my change of address, even took the time to write out my official "home post office". Service above and beyond! read more

US Post Office - Anthony took the time to hand write the address of my actual post office! Above and beyond!! - Post Offices Near Me - Lakewood, Colorado

This may be the worst post office in America. Actually, I hope it is, because I can't imagine ever having to deal with a worse one. They constantly mishandle and misroute packages, when they don't straight-up trash them. I'm looking at the tracking history for a package that made it all the way to them, and all they had to do was put in the truck for my mailman to deliver. But then some moron loaded it on the wrong truck and now it's back on the other side of town where it will likely spend the next couple of days before getting shipped back to these chuckleheads. And that's a relatively minor case of incompetence. I've seen them send my packages on coast-to-coast tours of the United States before they arrive, weeks or even months late. I honestly don't think they've ever delivered a package of mine on time. But hey, I get my junk mail like effing clockwork every day. And then there are the packages that don't arrive at all. I recently received an empty bag with a giant slice though it and a note that said "It was like that when we got it." Sure it was, guys. At least it showed up, which is more than I can say for several other packages of mine that just disappeared without so much as a "sorry for sucking so hard" from the USPS. I realize that a lot of my problems with the USPS aren't specific to this post office, but they're the tip of the crappy spear here. And they know it, too. Lines for service are at least a half-hour each visit, typically because there's two people working the counter at most. They work at their own pace, too, and that pace is glacial. They also act like doing their jobs is physically painful to them. My last in-person visit involved me dropping off a package with a pre-paid label on it. Basically, I'd already done 99% of the work for them, and all they needed to do was scan it, put it on a cart, and hand me a receipt. But because it was five minutes to close, the rep acted like I just asked her to clean the bathroom with her tongue. It was all I could do to bite my own tongue and just walk out. read more

US Post Office - Watch my package pinball from Commerce City to Lakewood and back to Commerce City. They do this about 25% of the time. - Post Offices Near Me - Lakewood, Colorado

Worst customer service I have ever dealt with, if you have a problem they will not help you. My package has been held by them because I wasn't able to sign for it, I tried picking it up but refused me though I showed my ID/address and they sent it back which was a very important package. I've not met one nice person working there nor had anyone help me without rolling their eyes at a question. read more

They routinely don't deliver a package saying the mailbox is full, when it has only 3 or 4 envelopes. It ain't full. They they leave you a nasty gram. Reason #14,890 why the USPS is a waste of taxpayers' dollars read more

If I could give negative, I would. What a pathetic bunch of humans working at this office. They for some reason, like to stop my mail delivery and return my mail and packages to senders despite me NEVER requesting it. And when you call and ask why, they don't pick up the phone. This ladies and gentlemen, is what's wrong with America... lazy people with zero work ethic. I wish they didn't exist so I wouldn't be forced to use their services... read more

Internal Theft - says my package was delivered March 14, 2024 (during the major snow storm) at 11:46am when I was out front shoveling. Not one car drove down my road. You can't get anyone on the phone for assistance of course. read more

US Post Office - Post Offices Near Me - Lakewood, Colorado

The service is good, but the lines always take at least 20 mins. Typically there are only two employees, so don't expect a quick stop! read more

US Post Office - Long lines - Post Offices Near Me - Lakewood, Colorado

Truth is stranger than fiction. I cannot believe how bad this service is. They sent notification saying that there was an attempted delivery on my package and that it was available for pick up so I use my lunch hour to come down and wait 15 minutes in line to find out that that's just a general notification they send out when they're understaffed and don't have enough delivery man to deliver the mail. We'll have no surprise when USPS is finally dead. read more

Thankfully, the issues I had with mail and package delivery are nonexistent now. I am glad I took the time to call the main USPS# and voice concerns; I hope customer service improves going forward so others don't go through the same thing. read more

So I've been coming to this post office for over 25 years, and today was such an awesome time at this place. Not being sarcastic. It had absolutely nothing to do with the post office or employees, rather all of the 15 patrons standing in line and several of them elderly. One was an old lady who really needed help taping a box and couldn't quite figure it out. Then what appeared to be a guy in his late 20's early 30's, walked right over to the lady and figured it out with her. Another gentleman looked about 60, went over there and said "see, the is why we need these young whipper snappers!" His name was Tony and he was such a delight! He had the entire line at the post office laughing and joking, and the line was so long but these acts of kindness from complete strangers made the wait easy and bearable. Additionally that old lady left her phone at that back counter where she was taping her box and the gentlemen got it back to her and she shouted "Don't tell my husband!". She had the entire post office rolling! Also, Tony had us rolling with his Rodney Dangerfield impressions! Best day at the post office ever with a diverse crowd and a great mix of ages! Today was a great day! read more

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I have loved and supported usps as far back as I can remember. I have used them for all personal and business needs. I recently had to make a claim because a product I sent was damaged. it should have been covered by insurance and would have been in the past. beware: the insurance policy has changed and if you want to make a claim you have to have the actual destroyed item or the post office will not honor any insurance they claim will be covered under the so-called "insurance" they offer. they have made it incredibly difficult for a business to offer good service to their customers. unfortunately, I will no longer be using their service until this policy is changed. I love you, usps, but until your leadership is changed and the man at the top is replaced I will no longer be using you to ship anything of value. read more

My vist was very pleasant and not that long the building is old mailboxes are unique in a rustic way

Top-notch service from Dennis behind the counter!! Nice folks, easy service. And much better prices than FedEx and UPS for overnight.

horrible. I guess they just deliver your mail whenever they feel like doing it. Not abnormal to wait days for them to decide to deliver anything at all. just hope you don't need anything important. read more

I always have a god experience here. I am surprised to see so many negative comments. Everyone working here is always nice and friendly. But man, the lines are long and sooo slow. The service speed needs to pick up. However, I do love that they have gift cards here. I didn't see that when living in CA. read more

Go for yourself and try it out. Just be prepared with patience and forgiveness. If you are someone with a short temper or are just not in the best of moods, I recommend avoiding this place. I consider this USPS a last resort. read more

The best mail carriers at this station!! They are so helpful and caring. They work 10-12 hour days 6 days a week. They work so hard! I'm in awe! read more

The lady you have working in the office is horrible and rude. I would advise getting new employees. Every time I've ever been in there she is being rude to customers read more

Biggest dumpster fire of a crap post office ever. Don't bother trying to mail anything out from this location. They will never scan your packages making customers think you never dropped them off. They lose things constantly LIKE LIVE ANIMALS. They will refuse to mail out packages you print labels for online if they haven't been printed ten min before arrival (NO OTHER OFFICE DOES THIS). They are rude and incompetent. read more

Went to there on 5/22/20 young lady did try to find my stuff, told she will call me back the next day after she talk to deliver person , no call, I try to call them , just let the phone ring, I don't have no car to keep going up there, I paid for something never got it, the delivery person left me a form to pick it up. read more

US Post Office - Post Offices Near Me - Lakewood, Colorado

passport office. There was a lady in the passport office, but would not answer the door. It was during working hours and people had appointments, but she would not come to the door to answer. We waited for 30 minutes past our appt and just moved on. You could see her just sitting at her desk drinking out of her mug. read more

My experience is not at the Post Office but with our mail carrier. I live at an apartment complex. We recently lost our regular carrier to another route. He was the best. Always checked with the office to see who moved in/out and kept mail moving to the right people. The new carrier doesn't seem to give a crap. He shows up late in the day, looks sloppy, puts mail in the wrong boxes CONSTANTLY and it seems that he simply can't read. Even though the mail is addressed correctly, it gets into the wrong box. He refuses to check with the office with questions just goes on his merry way leaving very frustrated people behind. Please just try harder! read more

Decent service once someone actually comes and helps you, there was a line almost out the door and there was only 1 person working the counter read more

The people here were really helpful and that's basically what I'd expect from a post office. I'm one of those filthy, dirty millennials who grew up on email with no one to teach me how to send snail mail. Thus, sometimes if I have questions, I'm glad to know that there's post office personnel like these ones that are nice enough to help me out. read more

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I frequent this office for our business. To date I've not had any issues with staff issues or rude service. It's always been pretty straight forward. I do realize I am working with the US Postal service and not burger king where I get it "your way right away" and there may be a line and there may be procedures that limit the way I think things should operate. I guess being a flexible and understanding person makes me different. ;) Of course I wish the lines were shorter at times and everything was easier but let's not foget they are still the USPS and not Burger King. read more

This one lady was so rude to me since I walked in. The way she was talking to me since i came up to her. If you dont like your job why are you even working at this place. I dont put up with being talked to the way she was talking to me. At my job I never talked down to people or treat them like shit. read more

Lakewood Colorado Post Office and US Mail has treated me horribly. I sent two boxes of personal items to Northern Ireland, United Kingdom on 11/27/21 and nearly three months and not delivered. Twice both boxes sent to wrong country. Dublin, Ireland is not Same country as Northern Ireland, United Kingdom so boxes both times sent back to USA. Endless hours on phon and emails and my property not delivered. Us mail has not provided what I paid them to do. Disgrace and horrible treatment. Very upset and angry customer read more

It takes absolutely forever to get through the line here. I don't know if they're just always understaffed or if the employees just cannot work at a pace that is required to keep up with a post office, but I would not recommend using this USPS unless you have major time to kill. read more

The people that work here seem to be rude. I guess that's to be expected because the customer don't seem so excited either. Here are some tips: 1.) Make an appointment for your passport and don't just show up. 2.) Bring your own tape if you need to mail a big package! They might charge you for using theirs. 3.) Make sure you have everything good to go BEFORE speaking to the agent at the desk. They will send you out of the queue if you don't have your items ready. read more

The service was horrible they didn't help us they threw papers at us and laughed at us when we didn't know what to do not only that they were racist to us for being Hispanic and made fun of us for speaking Spanish this was horrible service I will never go there again! read more

I've only had positive experiences at this location. The clerks keep the line moving efficiently, no matter how long the line is, and are always helpful and cheerful. There are no problems with understaffing, like I've encountered elsewhere. read more

Everybody here seems to have the IQ of a small rat. They let people walk around without their masks, let people cut in line, and most importantly love to make you wait and take their time. read more

Ok, today I was the asshole customer I will fully admit. Now I know why everyone is bitchy at this station, its their employees like Rob who was totally WORTHLESS! I attempted to explain that I never received notice for a missed delivery, and was told "I don't believe you"... Really?! Why lie and not bring in a slip to make it harder on everyone! Not only was he rude and condescending, dude was lazy, extremely slow, and had super offensive b.o. (ITS CALLED MOUTHWASH, SOAP, AND MOST IMPORTANTLY TOILET PAPER, USE IT)! After he typed in a tracking number wrong that I wrote down for him to look up he attempted to tell me that I was "wasting his time". Who says this and is allowed to keep their job?! He was not pleased when I called him out for not being able to type, probally why he took 45 minutes total to not find my package. So, after 30 minutes more of waiting this genus brings out a slip of paper printed from the usps site, (the same one I had loaded on my IPhone that he "couldn't see" when I first attempted to explain my situation). Then he explained he had no idea where the package was, and said they would ask the driver when he came back.... Really, in 2012 with TRACKING you loose a package then tell me you can't contact the driver... YOU HAVE ONE JOB, CAN'T DO IT THEN SAY, "OH WELL" in regards to telling him the contents were time sensitive. Needless to say "F"-bombs were dropped along with the hopes that the postal union is crushed so they can easily eliminate morons like Rob! So, -1 star if it was possible and a package in limbo that most likely will be destroyed now. No wonder the USPS is in major trouble, it's their spot on customer service! If you're reading this Rob, please learn to wipe, you smelled of a damn barnyard! read more

For the record, up until today I was OK with this USPS location-albeit the lines were ALWAYS long, I had 2 decent experiences (both to pick up mail on hold). But, now the real post office shines through. Maybe if I had gone in the morning I wouldn't have met with such rudeness. Ironically, the guy I dealt with was super nice the previous visit when I had picked up mail on hold; he's an older hippie dude with long grey-silver ponytail to boot. Today was just not my day...I waited behind 8 other people, 3 employees, and when it was my turn I asked if they had the sticker address as this is what I had used before when I sent a package. He was testy from that moment-and said no, write the address on the box. OK, different from downtown (the 20th street location-no problems EVER there). When I brought my package back the Nazi came out. Old hippie dude went postal Nazi on me-because of the address. He starts asking, repeatedly, if my address was a street, and I said "No, it's just 123 Apero"; that was just not right. He started getting frustrated and angry with me-"what is it? is it a street? a blvd? a drive?". I just kept saying-"its just 123 Apero". That's the address (not the real one for this yelp review, but you get it). I had mailed 3 packages, 2 from downtown, and 1 from this location and never before had I been interogatted and belittled for the address. It was as it is-123 Apero. I mean, my parents up north have an address similar-24210 Ferndale, no street, no avenue. Just the number and name. He then got pissy over my handwriting-big and girly, and nastily asked "so, what is it-Apero or Aparo" ...he was just being a dick at this point because for the past minute, over razing me whether Apero was a street, blvd, drive or avenue, he had repeated Apero. So he knew very well, it was Apero not Aparo. He was saying it, and had said it half a dozen times... I just wanted to get out of there as quickly as I could and was mentally kicking myself for not driving further to the UPS office. When I paid him with a $20 he complained that everyone had twenties and grumbled. Overall, this was a suck experience; lines I can kinda deal with, but RUDE postal employees, gees-I'll pay extra and got to FedEx or UPS. Or hell, I'll just go downtown-I think it's ironic that the downtown location is better with people than the suburbs. read more

Too bad there isn't a zero or negative integer in the rating system. This location has a history of poor customer service. Regular long lines within minutes of opening, minimal employees at the desks, and substandard application of basic customer service skills. Condescending attitudes towards customers for asking questions are at an all-time high here. If we knew the answers, we wouldn't ask. Please don't shout at me through your improperly worn mask. Use some other means of getting packages delivered in a timely manner. As for the snail mail service, and the letter carriers that regularly misdeliver our mail, that would take another paragraph. One of the few positives is the property and lobby are generally clean. read more

I've been waiting for a letter Fri aurora to Lakewood. Should've been here yesterday. Not here today either and the p.o. even tho it's open til 12:30 just hangs up repeatedly and if God forbid Someome ever answers , you're put on hold then hung up on. They don't even try to give s a shit customers. I've never gotten such a line of bull as to why a one day letter that shows it arrived than from these idiots from aurora to Lakewood Should've been here yesterday, Friday and .now should be here Saturday but that isn't happening. P.s. "informed delivery:(according to the p.o.) is worthless. They totally suck#!!! read more

The US Post Office is one of my favorite places to go... NOT. But the staff at the counter are always helpful and knowledgable, so they make the experience far more enjoyable than it would be otherwise. And I honestly never mind waiting in line there because the customer service is so good. I visit the post office so often that I already have two favorite people who work there, one lady older than me and one guy about my age. They always smile and don't fit that Newman mailman stereotype. I know the line gets long here from time to time, but it's the post office, that's to be expected. I've seen way longer lines back in DC, so this really isn't that bad. And when it is long, usually someone steps away from the desk and tries to help people standing in line. It's always clean and tidy inside. The forms and envelopes are neatly organized and sorted. There's really not much to complain about. Except I notice some days the passport line looks painfully long. Just need to try to go when people are at work. read more