I would give them 0 stars because this is by far THE WORST post office I've ever had !!!!!!!!! Literally for a year my carrier throws our mail in the lobby when we have MAILBOXES with unit # AND names!!!! The "supervisor " Mr . Cruthers is a JOKE !!! HORRIBLE customer service, RUDE and UNPROFESSIONAL . Still waiting on a call back since 7-11-24 from him smdh I've called customer service numerous times , also NO follow through. read more

This facility is horrible. The front desk was on the phone having personal conversations while on the clock but if the customer have a question she answers with attitude like I disrupted her. You're on the clock read more

US Post Office - They have this bell no matter how many times you press it they don't assist, however you hear them chatting and laughing away - Post Offices Near Me - Chicago, Illinois

I don't know how this place is still running, every-time I go here it gets worse Shelves unorganized, pens missing ink, always low staff. To top it off I was told to wait an hour while the clerk got back from picking up their child. Definitely recommend... read more

The postal lady that comes to 3515 does a great job seeing that you get your mail

In short, do not go to this USPS location. Went here for passport service. Waited in line for 30 minutes. During this initial 30 minute wait, one of the two clerks got up from her station and states to the other clerk (Teresa) that she would be going on break/ lunch. Abysmally slow service turned glacially slow. A bit later a supervisor stepped onto the floor and generally stated [clerk's name] and asked where she was, the other clerk responded with the truth and the supervisor stated "no, oh no" and was visibly agitated. He the disappeared. Now 40 minutes into standing with an infant in my arms, the clerk named Teresa said we were in the wrong line and mumbled something about where I should be standing. I responded several times: "I'm still not clear on where I need to be standing to acquire passport service." It was a made-up line that did not exist at anytime while we stood in the main line. Teresa then stated that if was already here before the other people I should just step in front of them. Yeah, about that Teresa, I've no idea, but in pretty sure I've been there longer than anyone in the post office. At this point I walk to the end of the imaginary & unmarked "passport line" and strip down so my "HIGHWAY TO HELL" shirt. When I get back to Teresa we find out that I was deficient with having copies of my drivers license to company the passport application. This is on me, but is it unheard of for a post office to have a copier machine? She directs us to a cellphone store 1 block away. We triumphantly returned with the copies and patiently waited at the end of the passport line. She could have called the family that had been waiting- to the front of the line, after all I was wearing a bright yellow Puma top and taller than everyone in line-but she didn't. At the 57 minute mark into the customer service midadventure we get back in front of Teresa. With a look of disdain on my face I proceed to tell her that I also need passport picture service for my infant. She made some kind of animated face that served to upset me more and then continued to tell me that their passport camera was BROKEN. "That is not an acceptable answer. I called and was quoted $15 for the pictures." She then said something about the person's name that I talked to and said the people that answer the phone do not take passport pictures and would not know that the camera was broken. She then stated the camera was broken for a couple of days. The supervisor said something about going to CVS for pictures, which I didn't care to hear. That said, I am really excited to write to Congressman Luis Gutierrez about Teresa and the worst post office in Chicago. I do not recommend this location, go to the Harrison Street post office for passport services. Should you have problems with this post office, please complain to: Representative Luis Gutierrez 3240 W. Fullerton Ave Chicago, IL 60647 Phone: (773) 342-0774 Fax: (773) 342-0776 read more

US Post Office - Everyone is waiting - Post Offices Near Me - Chicago, Illinois

Unprofessional and rudeness Someone needs to educate them with manners. Also Work on their timeframe when people schedule appointments with them ... read more

Thank you Mrs Collins ! You're the greatest for helping me get my CDL license from Secretary of State of Illinois. I hope you get promoted to be U.S. postal general position because you are the best Thank you for your help, time and your consideration.. Ethan Daniel read more

I went to this post office on Grand Ave. a week and a half ago to buy 20 stamps. They were out of all stamps. OK, I figured it was a fluke and went back today to buy 100 stamps. Still no stamps available! What kind of joke of a post office runs out of stamps and doesn't restock? read more

Yeah, this post office is horrible. I tried to call them to see when my dad was available to have vacation off and and the guy was so rude saying ask your dad with a tone then but I was trying to figure out when my dad was off for vacation that's all i was wondering but then this guy has an attitude, so I just hanged up to him and said do not give me that attitude. read more

Bad customer service. I went in today for a 10:15 appointment. When I get there the two ladies at front were talking to themselves without acknowledging me. When they finally got to me, I told them about my appointment and they seemed annoyed and told me to come back at 12. Kind of a mocking way by saying "if you decide". read more

Yelp! doesn't allow negative stars, so one is what this PO gets. lived in my apartment for two years and i have only received three packages delivered IN MY HANDS by the mail carriers. at first they left packages in the lobby and they always got stolen by $hitty neighbors. PO supervisor said to put a note on my mailbox so the carrier knows not to leave the package and just leave delivery slips. you'd think that would help, right? NOPE. carrier scans my package as "delivered" without actually bringing it to the door and she hadn't even arrived yet! i saw her pull up in her van across the street an hour later and flagged her down. when i reported her the supervisor 'advised' me not to approach the carrier. uuumm, what? half the time my text alerts say it was delivered but i get that little tan square delivery slip a day AFTER they said they "attempted". my mom sent a package priority mail and the text alert said "undeliverable as addressed"...yet there was NOTHING wrong with the labeling. took it to the supervisor. and they didn't bother to do a thing. (technically she should have been refunded the 2 day shipping as they did not deliver and i had proof of the box.) same thing happened today with an Amazon package. spoke to the supervisor who said to contact Amazon. guess what? not only did USPS AND Amazon confirm that my address was in fact correct, and therefore deliverable, they sent me an email to prove it and put a hold on my package so i can get it before these a$$hats returned it tonight! going to the physical location is a nightmare! they have 1-2 workers, many times they give you attitude for picking up deliveries (which at this point they are FORCING me to do). the supervisors constantly defend lazy and inept carriers. yeah i get it, governmental job = good pay for a minimal amount of effort. unfortunately i have to get mail and have no choice on who my carrier is. THIS here is the reason why email prevails and the PO hikes prices = ABSOLUTELY NO CUSTOMER SERVICE or care! never in my life have i had such a shitty PO attend to my mail! read more

I don't send packages often so when I do I go drop it off at the nearest place. This time I dropped it off at this US Post office and there was a short line but it didn't take long for me to get in front. Teresa was the lady that was not so friendly at first since I didn't know how to send my box. She is probably tired of people asking the same thing as I did, How can I send my box? and she replied I don't know if you don't know. But once she explained and I was friendly she was ok. I shipped my box and left. Overall it was an ok experience. I visited at 930am on a Thursday and the place was not so busy. read more

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The employees are very rude and even if you have all your documents for passport they will not accept them. They said I had the "wrong" birth certificate. How is it "wrong" if it was issued from the government. I scheduled an appointment at another location and didn't have any problems. This place needs to close if the employees don't want to serve the public. read more

The MOST ANNOYING workers. I changed who can pickup the package through the USPS website with confirmation. I SHOW THEM IT, they tell me I can't. Why make it an option to have someone else pick it up if you're just going to deny it and become aggressive. Then act nice when I bring the original person whose name is on the package. Literally so rude and stupid, learn your own company policies. If USPS, the company, gives the option how are you not following it? There was no need for such attitude and kept interrupting me telling you what USPS allows. I have never had this problem in an other location but this one, You work at USPS, you are not an officer just because you are all old. If I could rate them negative stars, I would. This is my first review ever just because of how HORRIBLE and unnecessary the treatment is here. Choose somewhere else to pickup from, or get ready to be talked to like an officer who caught you committing a crime. Ridiculous. read more

Went to go pick up a package; informed the gentleman working that I am transgender and don't look like my ID. The guy smiled said don't worry about it and asked what my name is now and gave me a fist bump. Awesome service, thank you. read more

With all the unemployed in the city I think this branch needs to hire one more person. Just like the previous reviews, this is a very slow office. I agree that the two ladies I always see working here are pretty nice and make sure all the T's are crossed. read more

Went in at 2PM on 09/14/2020 I was the next person in line. Right when I got to the counter the lady had a horrible attitude. I was trying to send an international package and right away she said "we are not sending international packages" (when I had asked previously at the other post office and they said yes). She started looking thru some papers and said no international packages. I explained her what the other post office said and told me "Well take it there, my list says no" I saw the list she was reviewing and the country I was trying to send the package was not there. She got upset and told said she had other customers that knew what they wanted and I was wasting her time. I walked out wishing I never walked in there and absorbed all her negativity. What a horrible place. read more

Only open 9 to 5, and to do a change of address form with an EDIT on it, i had to come in, and take time i could spending with my ill grandmother, to come here instead. I cant wait to move so i don't have to use this post office as my local post office. read more

I was happy with this post office until one of the employees was very rude and made it difficult to re new my passport

I went to this location hoping to know a little more about the different shipping rates and options. I asked the lady at the desk & she was all rude about it. I was asking for an estimate, but the lady immediately interrupted my sentence to say I needed to have a package on the scale. I believe that if you work there for a certain amount of time, you should be able to give an broad estimate at least. Even if she was right, she definitely needs to give better costumer service. read more

Hello how are u the reason I'm texting you is cause I moved from 5244 w 31 St in Cicero il and now I live in 4854 w armitage and I was wondering can u send my mail to this address 4854 w armitage Chicago il 60639 please text me back have a nice day read more

Unorganized, rude, condescending postal workers. They had me going from line to line for a while. A man was so fed up he actually spoke up and told them they needed to make up their mind and let us know which one was the line for passports. So that just made her get an even worse attitude and she just proceeded to drag her feet and take her sweet ass time with what ever it was she was pretending to do. I ended up leaving and going to the post office on Irving Park, I was pretty much in and out of that place. read more

How does something manage to go from terrible to worse dont know but this usps branch manages to do so!! Its always packed everyone always has crappy attitudes the mail carriers from here are even worse! YOU HAVE ONE JOB TO DELIVER MAIL!! GET IT TOGETHER!!! i always have packages coming in and now the tracking will say out for delivery but it wont arrive til maybe the next day when the mail carrier realizes he left a package behind or he misplaced it. Who knows. Constantly shoving mail in wrong boxes just the worst -_- dont count on this being your post office if you live nearby!! read more

I know not to have very high expectations of any post office, but this one in my neighborhood is just awful. Always a long line, very few employees and horrible customer service. Also the neighborhood is majority Latino and yet no one here speaks spanish. I frequently have to translate for others when I'm there. Today I waited 30 minutes in line to mail one package. No one apologized or said anything to the frustrated crowd. Then Brenda D. who was the only counter person working, didn't seem to know what she was doing and accidently erased what she had entered and had to start over. Ridiculous. read more

Ok, they are slow as fuck, but as far as I can tell they are really nice people who are being very careful to make sure that customers have labeled their packages carefully, etc., in order to make sure the packages actually get where they're supposed to go. The fact that the employees behind the counter don't generally speak the same language as their customers, which is nobody's fault, doesn't really help the efficiency situation. read more

Absolutely the slowest post office I have ever been to. Customer service? Non-existent.

wow this place is not even slow, I literally stood in line for about 15 minutes as the phone rang multiple times for minutes at a time and non of the staff even attempted to pick up the call! I myself, have called and let the phone ring and ring a total of 5 minutes and 27 second before someone picked up. Disgraceful! They deliver packages with incorrect keys so you actually never get your package you have to jump through hopes leave work early or get to work late just to pick it up. read more

The staff is completely helpless. They were not willing to work with me picking up my package, being that my ID had a different address than the one on my package. The lady extremely inconsiderate and would not allow me to use any other proof to verify my residence at my home. read more

Don't even think about going here...you will get better assistance and service from the large blue metal mail boxes that are outside in front of the post office (and you won't have to wait in line). read more

This office is right around the corner from where i live and i hate coming here because this lady(theresa) and some other one that i dont know the name of are always so rude! Today's incident pushed me to the edge! I was purchasing a postal money order and wasnt aware i couldnt use credit card, she literally screamed at me saying what was i doing! Like if i was a child , saying that im messing everything up and that i needed to use a debit. I told her why is she is she screaming it was a simple mistake and that there was no need for the screaming and attitude, she proceeded with some eye rolling and took a deep breath like if she was annoyed, if you cant handle customer service why work there?! She also gets frustrated with spanish speaking people, you can clearly see shes bothered by the way she talks and looks, shes been there for years and every single time shes like this. She needs to be gone asap! Unacceptable! read more

They fail to pick up packages when a pickup request has been confirmed, they're rude over the phone, and have lied about package delivery before. read more

HORRIBLE!!! They lost and damaged one of my boxes and because I didn't have insurance (who would think they would just completely destroy my box) there was nothing they could do. Just terrible. Never again and if you value your items or sell things online,I would recommend using ups or some other carrier. read more

This place doesn't deserve not even one star the people are garbage the service is garbage, they always seem to take their sweet time and always have a conversation amongst themselves while taking care of customers. Two old women are always doing the same thing it's like they know that they have their job and they don't care for nothing else. I suggest nobody comes to this location go to any other location other than this one if you want to save time because they do not care you can literally wait in line for more than 30 minutes with only two people in front of you I hate coming to this location only because I have packages that are sent from my house to this location. I'm going to try to switch my mail to another location I can't stand this place with a passion do not waste your time coming to this one Brenda and the other lady are just a waste of time. Don't bother asking for the manager because he's equally as useless as the other employees!!! Garbage staff, garbage service, garbage location!! read more

everybody from this post office should be fired forever ever, starting with the supervisor, and follow by the mail carriers!!. this post office on 5100 w. grand ave. is a mess. packages never arrived it but when you call the post office, or when you tracked the package it say it was delivered, but where???? or to whom???? then you called the supervisor to complain about it and you expect to talk to a nice supervisor who is going to help you but no way!!! the supervisor is very rude and had an unproffesional conduct to treat his customers. i wonder why we have a post office like that. our mail and packages are not safe at all!!! i gave one star because if not i can not post my message, but this post office doesn't even deserve one star. we all need to call downtown and complain about this post office with the postal inspectors at: 877 876-2455 read more

This place sucks! I literally waited in line for 40 minutes. Very very slow service. Never in my life will i be back to this place. It's right by my house but the wait is horrible. DO NOT GO HERE. I don't recommend at all. read more

THE WORST Post office in the city. They lie on tracking numbers and say "package delivered" when they've still got it and you've got to call them to ask for it. They lie and say they "attempted delivery" when they didn't. Their driver just gave up and went home early. They'll keep your package at the office and NOT EVEN TELL YOU they have it. Forget the pink slip saying "we've got your package." You get nothing! They lie on tracking numbers and say "address incorrect" when the address has never changed! The USPS website says they open by 9am. This office doesn't open till 10am. The website says they can help with Passports during business hours. ANOTHER LIE! The staff says their "passport person" is only available from 10am to 2pm. If you show up at 2:15 in the afternoon to get help with a passport, you are out of luck. Gotta go to another post office. The MOST USELESS USPS BRANCH I HAVE EVER ENCOUNTERED. And I've lived in almost every neighborhood in Chicago. WHAT A DISGRACE TO THE COMPANY! read more