I had a PO Box at this Post Office... "had" being the operative term…read more Packages at my building were getting stolen at an alarming rate. Thus, I decided to get a PO Box so my merchandise could be stored in a secure, government building. Plus, I really loved that they have incredible hours, being open until midnight Monday through Friday, and late into the evening on Saturday and Sunday. Alas, this is the only good thing; everything else has been one issue after another. There was a major issue of packages seemingly not being delivered. I would see the tracking notification stating it was, but no 'package waiting' slip in the mailbox. I would bring this to the staff... some of whom checked in the back, while others stated that if there was no slip, it was still moving through the building. After this repeated enough times that some of the staff remembered me, and after I said "the only thing there is the cardboard on the back," he realized that the PO Box was effectively marked as vacant. Uh oh. It was removed, and I thought it would be uphill from there. Nope, there was a further issue. But first, a quick note about Street Addressing. PO Boxes at this Post Office come with Street Addressing, a service where your PO Box comes with a real street address. In trying to find out what this address was, most of the staffers had no clue what I was talking about. I eventually learned what it should actually be from a poster in the hall. Once I knew this from an official USPS source, and the "vacant" sign was removed, I ordered an item to that street address. The UPS tracking showed it as being delivered to the Post Office. However, the package was nowhere to be found. It ended up being a whole lot of finger-pointing, with the package seemingly being swallowed by The Void. After this, I decided it was time to close the PO Box. It was unable to fulfill the function I needed it to, and this is in large part due to negligence (i.e., not taking proper care) by this USPS. Final nail in the coffin: the number of letters that get lost, and the delays if they don't (about a month), are beyond unacceptable.

My mom came on May 29th to return a lulus package with the return label on it for UPS. She made a…read moremistake and took it to this USPS instead, and the employee still took the package from her anyway. Wouldn't it not scan...? I came back a few days later to explain the mistake and ask if the package is still there. Lady says it should be returned to sender already. Never got it back! Shady business

Went Tuesday and Wednesday to get some packages I put together my self to ship to San Diego both…read moretimes both customer service representatives were very pleasant and fun and informative

Incompetent, lazy, rude. Along with many other not so great words. I now understand why so many…read morelocations are closing. We arrived 8 minutes late for a BABY passport. Had everything filled out. They gave our appointment to the guy that was clearly there early and the woman refused to even speak to us. They do the bare Minimum. These people should never be employed

This post office is a case of hiding in plain sight. I had no idea there was a USPS substation…read morelocated in the lower level of the John Hancock building. I only found out recently, as I had gone into the Starbucks to dispose of a coffee cup from another, nearby Starbucks (true story). There was one customer at the counter and another standing in line in front of me. The customer at the counter appeared to have a complex inquiry, but it was nothing that got heated. The customer standing in line was able to make use of one of the post office boxes mounted on the wall, so I catapulted right to the front. Despite the fact that there was only one postal worker at the counter, I was able to get my package mailed quickly and efficiently. I was provided a receipt with tracking info, and the package was delivered as promised. Definitely will be coming back here for routine postal matters so that I do not have to brave the Loop location that can at times be Kafkaesque.

The sign says they are open 10 - 5:30 M-F. I was here…read moreyesterday at 3 and they were closed. I came back today at 1, they were closed. I called their phone number (312-644-0485) and the phone company said it was either disconnected or not-in-use. What's the point of having an annex if it's not open. Disappointing & unreliable.

Wow! 2/1/2026. Quiet day, one person working there, helping a customer. Woman with glasses. Im not…read moreeavesdropping but I hear a lot of hostility in the person working. As she finishes with the customer, she looks at me and informs me that the line starts at the other side of the store. I am the only one in the store. I apologize, and approach the counter. She says "no, walk around"... so I do, and then she shouts "next!", and I then walk to the counter. I state I am here to purchase some stamps. Her response is "cant you read the sign, we dont sell stamps here". Next to her is a piece of paper written in sharpie that says "no stamps". I say oh no! Where can i get some stamps? Her response is "go somewhere else, theres a store on sheffield but theyre closed today". So I asked where I could buy some stamps, to which she replied "not my problem. Next!" As a customer had arrived with a return. As she told this customer she cant ship the package because they have the wrong box, I stood to the side googling where else I could buy stamps. I left after a couple minutes, and did not see the woman working the counter meaningfully contribute to society while I was there. I appreciate that usps allows people like this to remain employed somewhere,but as other reviews show, this is a consistent issue that has been present for years and will likely not be addressed. Do not come here, I'd expect this location to be closed in the near future due to lack of care by its staff and the company that "supports" its staff.

Terrible customer service at this location. The employees I have interacted with are extremely rude…read moreeven when you are friendly and prepared when you get to the counter.

There's only one person and a long line so give them some credit. They're working really hard…read more Street parking on both sides of the street out front. No private lot but you get to practice parallel parking. You can renew your passport and get passport pictures taken here. Birthday cards are for sale. Lots of supplies and choices in the lobby for shipping small packages.

The Manager for this post office is extremely rude and hostile. She will hang up on you, put you on…read morehold forever and never return, and not help you with your problem. If there was a way to reroute my mail, I would.

This USPO location in Schaumburg (behind Capital Grille) is a shining example of how a post office…read moreSHOULD work! Compared to the one on Schaumburg Rd. where every employee there is miserable and spreads the same misery to all the customers. It's a night and day difference. My recommendation is for you to drive the extra mile and go to this location for service. Yes, there was a little wait but the service is exceptional. I'll be going there for my postal needs from now on!

My recent visit was to drop off my tax checks. No line and quick service. Everything was clean and…read moremaintained. It was a really painless post office visit - which was awesome!

The employees are amazing. They take care of all your needs. They will spend the time to do what…read morethey have to do.

This post office is very customer centered. I used to avoid this location but a change in personnel…read morehas made all the difference. Very friendly, efficient and knowledgeable. Even on very busy days the ladies are amazing. Thank you. The location is ideal but the staff has made it a quality stop. What a wonderful change.

Awful experience every time I have to go there. Horrible employees who are a disgrace to all…read morefederal employees. This facility should be shut down and revamped with new employees. It's awful what they get away with and seem to think they can say and do anything to customers. They are rude, angry, unhelpful and downright mean. They also try to intimidate you with their attitude. I can't believe that they can continue to be employed. I don't trust them either. I think it is possible they will sabotage the mail to get back at a customer.

I'm in the Near West area. your carriers are stealing mail. I have had a check stolen and it had…read morebeen deposited into an account of one of your carrier. my signature had been forged. This is a horrible post office. the postal inspector needs to investigate.

If I could give zero stars, I would. Something weird is definitely going on with this USPS…read morelocation. This location is extremely poorly managed, and my experiences here have been consistently negative. I have never encountered such a lack of accountability or professionalism. Legitimate complaints are met not with solutions, but with what feels like retaliation--such as packages being mysteriously "misdelivered" or marked delivered when they never arrive. In one instance, a package was thrown over a fence into a vacant lot. In another, a package was marked as delivered but never reached my mailbox, and I have video proof no attempt was made. I have also had packages marked as "attempted delivery, customer requested hold at post office," which is completely false--I have never requested this. My mail and packages are sometimes held at the post office simply because the route carrier does not want to deliver them. Interestingly, substitute carriers consistently deliver my mail correctly and are professional and pleasant. The issues occur only with the regular route carrier. Where I come from, feedback and complaints are addressed proactively and used to correct problems. Here, I have been repeatedly gaslit, told that I am wrong, discouraged from complaining, and ultimately blamed for issues that are clearly not of my making. The manager never resolves anything and deflects responsibility instead of taking corrective action. This is a clear case of mismanagement. Customers should not be treated this way, and ongoing service failures should not be ignored or blamed on the person reporting them. I am now taking my paper trail and evidence to OIG since nothing was resolved.

Slowest post office I've ever been. Only one counter open and the staff went away for a long time…read moreto grab something. You can clearly hear her chitchatting on the phone in the back. Overall waited for like 40 min when there were only 2 people in front of me.

Do you know why I got myself a PO box? Mail theft at my apartment is rampant. If you order a…read morepackage, expect it to get stolen. One time I ordered something for same-day delivery, and even though I got there, an hour and a half after it was delivered, that package was already gone. Yikes. Hence, I thought I'll them shipped to a government building where it should be pretty safe. Now, I do want to mention, Amazon *can* deliver to a Locker or a Whole Foods, but not everything. Further, anything sent to me my non-Amazon can't go in a locker or Whole Foods. Now, while items delivered to the PO box would be held in relative safety, me getting it is another story. At the start, I found that packages weren't getting to me, with the clerk telling me that if there's no yellow slip in the PO box, then it hasn't been processed yet. Turns out, no. When the PO box was rented, cardboard was not removed from the back of it, which apparently signified that that said PO box was unoccupied. After lots of frustration, we finally figured out that, "oh, wait a minute, that cardboard shouldn't be there!" Okay, well now we removed it. I think it should be on the up and up from here, right? Not really. Not too long ago, I had a package that was shown as delivered and I came two days and some hours later to pick it up. I look in my PO box, and there's nothing. No package, no yellow slip, nada. I go to the clerk who tells me that after it arrives in the building, it takes two to three days to get processed. Really? After mail is delivered to the post office, it has to take an additional couple of days to get sub-delivered to the very same post office? Sure, it's a big building, but that doesn't make sense. Two more things about this location that have me pulling my fair out: 1. While to be fair, during my visits it wasn't super busy, there's usually only one or two people working behind the counter. 2. This post office allegedly has their street addressing service. That means that your PO box comes with a real street address you can use in additional to the standard "PO Box 1234 Chicago, Illinois." However, all but one of the staff seemed to have no idea what I'm talking about and what that address would be, even though I later saw it on a poster in the PO box area. Finally, if there is one area where I want to give them some points, it's that their hours are truly fantastic. They are open seven days a week, and on working days until midnight. This is perfect for me to be able to pick up my PO box items after work, even if I have to work a little bit late or if I need to mail something on a Sunday. Oh yes, and I almost forgot. The US Postal Service is kind of like Google... you can't really avoid it, unless you're going to send Christmas cards by FedEx. Just so, whether it's personally or where my job touches postal matters, it seems severe delays are as rampant as theft at my building.

This post office has come in handy while working DT. Downgraded to 4 stars because there is a lot…read moreof construction going on. Post office itself is huge. Lots of P.O. Boxes. When I came in there were 4 different windows open with little to no wait. They offer passport support here. It was easy least once I finally figure out how to get into the building and find the main office in the second floor.