I had the pleasure to meet Jessie Reed from USPS located at 433 W Harrison Chicago IL. He went out…read moreof his way to call me directly and made sure I was aware my mail was not being delivered due to the fact I had made an error on my address change. I was completely shocked that he would take the time to call me and reassure me that he was taking ALL my mail back to the post office so I could pick it up the next day. Sure enough I called him to just tell him I was at the post office to pick up my mail and he was more than happy to bring it down to my car, since it was a good amount of mail. What a gentleman, he was so nice and informative on what I should do to get my mail. I just want him to be acknowledged because I must be honest I had no faith in the postal service workers I had some bad experiences, but Mr. Reed changed that with his kindness. Again THANK YOU for your help and kindness especially at this time (Covid-19). We need more Postal people just like YOU! Sincerly, Mrs. Bez

Kari's Rating 2/10…read more -Takes forever to get anything done -Not enough employees -Man on the end is very nice and personable Plan to drop off a package within an hour. They never have enough people working and the only working man is honestly one of the sweetest employees I've ever met. He's very sweet but they need to hire 83 of him. Please hire more people at this location! It does get fairly busy after work and I went at 10:30am on a Thursday and there wasn't anyone behind the counter for 15 minutes as an associate was belong locate a package for a lady-which is so nice of him but where is everyone else?! Some people even left the line as it was so crowded and they only had a limited time frame to come here. It was that bad! I've come here before when I've had packages to just drop and I use the kiosk but this time I had to go up there personally. The man on the left always takes customer service the extra mile and makes conversation and makes the patron feel welcome, so I have no complaints about him, but they need to employ more employees to help this poor man! I can tell he loves his job and I bet there are other people out there that loves this role too, please find them! Haha

Well, if you're as entertained by disgruntled postal workers as I am, come here and go out of your…read moreway to receive their ire. It isn't hard, I think they're upset that people exist in general. If you don't actually enjoy miserable employees and prefer to be treated like a human rather than an inmate, then maybe try other post offices; because man, these guys are beat down by life, and they hate YOU for their own life decisions. It's hilarious, yet also kind of sad, in a way. 2 stars for comedic value of my visits here; lots of stories to share with friends : )

Most of the staff at this USPS location are consistently rude and unwelcoming. Customer service…read morefeels dismissive, and basic interactions often come across as though helping customers is an inconvenience.

The sign says they are open 10 - 5:30 M-F. I was here…read moreyesterday at 3 and they were closed. I came back today at 1, they were closed. I called their phone number (312-644-0485) and the phone company said it was either disconnected or not-in-use. What's the point of having an annex if it's not open. Disappointing & unreliable.

This post office is a case of hiding in plain sight. I had no idea there was a USPS substation…read morelocated in the lower level of the John Hancock building. I only found out recently, as I had gone into the Starbucks to dispose of a coffee cup from another, nearby Starbucks (true story). There was one customer at the counter and another standing in line in front of me. The customer at the counter appeared to have a complex inquiry, but it was nothing that got heated. The customer standing in line was able to make use of one of the post office boxes mounted on the wall, so I catapulted right to the front. Despite the fact that there was only one postal worker at the counter, I was able to get my package mailed quickly and efficiently. I was provided a receipt with tracking info, and the package was delivered as promised. Definitely will be coming back here for routine postal matters so that I do not have to brave the Loop location that can at times be Kafkaesque.

I use this facility on a regular basis and have been impressed with the service I have received…read moreover the years. Today's interaction, however, makes me question whether I will ever come here again. My purpose was to apply for a first time passport. I thought I had done everything correctly; forms completed, supporting documents, photos, payment method and an appointment. An employee, who turned out to be the passport agent, told me someone would be with me shortly. I said I had an appointment and I was aware I had to wait because I was early. She responded that she saw me and did not need explanations. I did not realize there was a waiting area for passport applicants, passport photos were being taken in the area, so I continued to stand outside the area. When it was time for the next applicant, I wasn't sure if it was my turn because there is no check-in system and someone had walked in while I wasn't sure waiting. I went to the agent's window and asked if she meant me or the other applicant. She responded with, "Does she have an appointment?" She continued to be abrupt and dismissive. I am always polite, my mother would have beat the crap out of me as a child if I wasn't. I do not understand the necessity of her negative attitude and her impatience to complete the transaction. I understand that they allow 15 minutes per appointment. I was done in 8 minutes. This agent needs to be retrained in customer service protocols immediately. USPS, get your act together!

Self service machine out of order (always is), 12 people in line, 1 person working the counter…read more Those who wonder why usps may go under- it's because people dread coming here. Pay the extra cost and go to FedEx

There's only one person and a long line so give them some credit. They're working really hard…read more Street parking on both sides of the street out front. No private lot but you get to practice parallel parking. You can renew your passport and get passport pictures taken here. Birthday cards are for sale. Lots of supplies and choices in the lobby for shipping small packages.

They have really bad customer service. They don't have help at all even I dropped 10 packages after…read morethree day. I check the 10 packages no one get scanned and I give them a call. They say they don't have to be scan. This is weird I sell and what not. In eBay over 300,000 packages and I never have this issue. !!!!!!!!!!!!

This USPO location in Schaumburg (behind Capital Grille) is a shining example of how a post office…read moreSHOULD work! Compared to the one on Schaumburg Rd. where every employee there is miserable and spreads the same misery to all the customers. It's a night and day difference. My recommendation is for you to drive the extra mile and go to this location for service. Yes, there was a little wait but the service is exceptional. I'll be going there for my postal needs from now on!

My recent visit was to drop off my tax checks. No line and quick service. Everything was clean and…read moremaintained. It was a really painless post office visit - which was awesome!

The employees are amazing. They take care of all your needs. They will spend the time to do what…read morethey have to do.

This post office is very customer centered. I used to avoid this location but a change in personnel…read morehas made all the difference. Very friendly, efficient and knowledgeable. Even on very busy days the ladies are amazing. Thank you. The location is ideal but the staff has made it a quality stop. What a wonderful change.

I received mail OPENED. I never get mail on time and half time it's open or doesn't come. I haven't…read morereceived a check I been waiting for. I will proceed with lawful action if I don't receive it.

Awful experience every time I have to go there. Horrible employees who are a disgrace to all…read morefederal employees. This facility should be shut down and revamped with new employees. It's awful what they get away with and seem to think they can say and do anything to customers. They are rude, angry, unhelpful and downright mean. They also try to intimidate you with their attitude. I can't believe that they can continue to be employed. I don't trust them either. I think it is possible they will sabotage the mail to get back at a customer.

If I could give zero stars, I would. Something weird is definitely going on with this USPS…read morelocation. This location is extremely poorly managed, and my experiences here have been consistently negative. I have never encountered such a lack of accountability or professionalism. Legitimate complaints are met not with solutions, but with what feels like retaliation--such as packages being mysteriously "misdelivered" or marked delivered when they never arrive. In one instance, a package was thrown over a fence into a vacant lot. In another, a package was marked as delivered but never reached my mailbox, and I have video proof no attempt was made. I have also had packages marked as "attempted delivery, customer requested hold at post office," which is completely false--I have never requested this. My mail and packages are sometimes held at the post office simply because the route carrier does not want to deliver them. Interestingly, substitute carriers consistently deliver my mail correctly and are professional and pleasant. The issues occur only with the regular route carrier. Where I come from, feedback and complaints are addressed proactively and used to correct problems. Here, I have been repeatedly gaslit, told that I am wrong, discouraged from complaining, and ultimately blamed for issues that are clearly not of my making. The manager never resolves anything and deflects responsibility instead of taking corrective action. This is a clear case of mismanagement. Customers should not be treated this way, and ongoing service failures should not be ignored or blamed on the person reporting them. I am now taking my paper trail and evidence to OIG since nothing was resolved.

Slowest post office I've ever been. Only one counter open and the staff went away for a long time…read moreto grab something. You can clearly hear her chitchatting on the phone in the back. Overall waited for like 40 min when there were only 2 people in front of me.

Do you know why I got myself a PO box? Mail theft at my apartment is rampant. If you order a…read morepackage, expect it to get stolen. One time I ordered something for same-day delivery, and even though I got there, an hour and a half after it was delivered, that package was already gone. Yikes. Hence, I thought I'll them shipped to a government building where it should be pretty safe. Now, I do want to mention, Amazon *can* deliver to a Locker or a Whole Foods, but not everything. Further, anything sent to me my non-Amazon can't go in a locker or Whole Foods. Now, while items delivered to the PO box would be held in relative safety, me getting it is another story. At the start, I found that packages weren't getting to me, with the clerk telling me that if there's no yellow slip in the PO box, then it hasn't been processed yet. Turns out, no. When the PO box was rented, cardboard was not removed from the back of it, which apparently signified that that said PO box was unoccupied. After lots of frustration, we finally figured out that, "oh, wait a minute, that cardboard shouldn't be there!" Okay, well now we removed it. I think it should be on the up and up from here, right? Not really. Not too long ago, I had a package that was shown as delivered and I came two days and some hours later to pick it up. I look in my PO box, and there's nothing. No package, no yellow slip, nada. I go to the clerk who tells me that after it arrives in the building, it takes two to three days to get processed. Really? After mail is delivered to the post office, it has to take an additional couple of days to get sub-delivered to the very same post office? Sure, it's a big building, but that doesn't make sense. Two more things about this location that have me pulling my fair out: 1. While to be fair, during my visits it wasn't super busy, there's usually only one or two people working behind the counter. 2. This post office allegedly has their street addressing service. That means that your PO box comes with a real street address you can use in additional to the standard "PO Box 1234 Chicago, Illinois." However, all but one of the staff seemed to have no idea what I'm talking about and what that address would be, even though I later saw it on a poster in the PO box area. Finally, if there is one area where I want to give them some points, it's that their hours are truly fantastic. They are open seven days a week, and on working days until midnight. This is perfect for me to be able to pick up my PO box items after work, even if I have to work a little bit late or if I need to mail something on a Sunday. Oh yes, and I almost forgot. The US Postal Service is kind of like Google... you can't really avoid it, unless you're going to send Christmas cards by FedEx. Just so, whether it's personally or where my job touches postal matters, it seems severe delays are as rampant as theft at my building.

This post office has come in handy while working DT. Downgraded to 4 stars because there is a lot…read moreof construction going on. Post office itself is huge. Lots of P.O. Boxes. When I came in there were 4 different windows open with little to no wait. They offer passport support here. It was easy least once I finally figure out how to get into the building and find the main office in the second floor.