I walked in at 12:03 on a Thursday and walked out at 12:07. The place was dead only 4 people in…read moreline even though i saw multiple reviews say it's slammed at lunch time...

Busy during lunch hour. Big open space. I had a sale I need to ship and want to get a receipt so I…read morewaited on queue to get to a counter. When I got there she told me that I could use the kiosks for it. I didn't know but glad to. I asked her what option to choose/use, she said "pre-packaged" something.

OK experience here. I had a return shipment box to drop off and decided to go on boxing day,…read moreappropriately enough. Since I already had the pre-paid return label on the box, I was all set to drop it off at the UPS store, as the location I frequent also serves as a USPS pickup point (letters and boxes that are already labeled). When I walked by, I noticed this store was closed, but remembered that there is a post office in Streeterville (filed away from my earlier poke bowl expedition). Other than the fact that there were clipboard operatives outside from the Nature Conservancy, and being chided inside by the worker behind the counter when I was apparently not standing in the right spot, despite no one being ahead of me in line, I got through the experience unscathed. Given some of the security concerns around the blue letter boxes, it's good to know that there is lobby letter box for secured drop-offs. It also saved me a trip from going to the big post office downtown, a definite plus.

I had one of the worst customer service experiences I've had at this location. The clerk (Meredith)…read moreyelled at me about buying a roll of tape, which I was already planning to purchase. She then shouted at me to get out of "her line," even though I had only stepped aside to tape my package and never intended to stay there. While I was taping my package in the side area, she continued yelling at me from across the room. When I got back in line to ship, she left her station, went to the back, and stood there drinking water instead of helping me, even though I was clearly waiting. Customers should not be yelled at for asking a simple question or buying supplies. I'd strongly encourage management to look into how customers are being treated here.

Their package drop box was taped off and there was a long line with only one person at the counter…read more Had to wait 15 minutes for what could've been a 5 second interaction. Do better.

I have similar complains as most of the people here where basically I was the only one in mine, and…read morethere was another customer being helped, and there was another woman walking around right behind the other staff person who was helping the other customer. And she just ignored me. Didn't even say we'll be right with you or I'm not allowed to help customers because I'm doing something else so you can wait until he's ready. Any kind of communication versus non-acknowledgment of my existence would've been nice. There is absolutely no Customer Service here unfortunately. I know there are the few who are friendly and such but that is few and far between. So I am also forced to come here because it's closest to where I am but I prefer to go to another location where They are more about Customer Service and friendly. I'm not even asking for them to jump when I arrive. I'm just asking for common courtesy that when a customer arrives and you are right there and not doing anything for other customers it would be best practice to help the people who are there in person rather than have them wait. It'd be nice to acknowledge customers and let them know that you are busy or unable to help but that somebody will help you. Not asking for a lot. I think people get really comfortable in their jobs because they're gonna retire with it. But being comfortable should never equal not being a good worker.

I've come to this location to ship a return and do in person verification for change of address…read more Staff were friendly and quick. This location is more hidden. It's in the basement in the back near the entrance of the 360 attraction so you'll have to take the escalators indoor or stairs outdoors to go down.

I have been receiving consistently fabulous service from this post office. I cannot say enough…read morewonderful things about the two people who work here. Five stars.

I had the pleasure to meet Jessie Reed from USPS located at 433 W Harrison Chicago IL. He went out…read moreof his way to call me directly and made sure I was aware my mail was not being delivered due to the fact I had made an error on my address change. I was completely shocked that he would take the time to call me and reassure me that he was taking ALL my mail back to the post office so I could pick it up the next day. Sure enough I called him to just tell him I was at the post office to pick up my mail and he was more than happy to bring it down to my car, since it was a good amount of mail. What a gentleman, he was so nice and informative on what I should do to get my mail. I just want him to be acknowledged because I must be honest I had no faith in the postal service workers I had some bad experiences, but Mr. Reed changed that with his kindness. Again THANK YOU for your help and kindness especially at this time (Covid-19). We need more Postal people just like YOU! Sincerly, Mrs. Bez

Kari's Rating 2/10…read more -Takes forever to get anything done -Not enough employees -Man on the end is very nice and personable Plan to drop off a package within an hour. They never have enough people working and the only working man is honestly one of the sweetest employees I've ever met. He's very sweet but they need to hire 83 of him. Please hire more people at this location! It does get fairly busy after work and I went at 10:30am on a Thursday and there wasn't anyone behind the counter for 15 minutes as an associate was belong locate a package for a lady-which is so nice of him but where is everyone else?! Some people even left the line as it was so crowded and they only had a limited time frame to come here. It was that bad! I've come here before when I've had packages to just drop and I use the kiosk but this time I had to go up there personally. The man on the left always takes customer service the extra mile and makes conversation and makes the patron feel welcome, so I have no complaints about him, but they need to employ more employees to help this poor man! I can tell he loves his job and I bet there are other people out there that loves this role too, please find them! Haha

This post office is a case of hiding in plain sight. I had no idea there was a USPS substation…read morelocated in the lower level of the John Hancock building. I only found out recently, as I had gone into the Starbucks to dispose of a coffee cup from another, nearby Starbucks (true story). There was one customer at the counter and another standing in line in front of me. The customer at the counter appeared to have a complex inquiry, but it was nothing that got heated. The customer standing in line was able to make use of one of the post office boxes mounted on the wall, so I catapulted right to the front. Despite the fact that there was only one postal worker at the counter, I was able to get my package mailed quickly and efficiently. I was provided a receipt with tracking info, and the package was delivered as promised. Definitely will be coming back here for routine postal matters so that I do not have to brave the Loop location that can at times be Kafkaesque.

The sign says they are open 10 - 5:30 M-F. I was here…read moreyesterday at 3 and they were closed. I came back today at 1, they were closed. I called their phone number (312-644-0485) and the phone company said it was either disconnected or not-in-use. What's the point of having an annex if it's not open. Disappointing & unreliable.

Why yes, I AM giving a 4-star review to a USPS. Fight me!…read more Let me start by saying I had to mail a giant package recently, and I thought I was going to have to lug my happy ass a few blocks away from the Merch Mart. A lovely human I work with mentioned that we have a post office IN THE SAME BUILDING AS MY OFFICE, and I was filled with glee. I walked in around 2pm on a Thursday, and there was one other person in line. Let me preface what comes next with this: I often feel very dumb while mailing things besides cards and letters at the post office. I never know if I have the correct tape on the box, or if I just basically need to do something I didn't consider before arriving at the post office. I think I've had nightmares about not being able to mail something heavy that I carried to the post office. Anyway. When it was my turn to speak to an employee, the woman behind the counter, Leslie, told me that I indeed had used the wrong tape and that I needed an address label. But instead of treating me like I was dumb, like at most post offices (that's a funny start to a sentence but it's TRUE!!!), Miss lovely Leslie handed me some correct tape and an address label at no extra cost (does it usually cost more? who knows!) and just told me to go to the table on the side and fix my box. She told me to step to the side "in case anyone else gets in line, so [she] can help them." Good forward thinking, Leslie. Anyway, I fixed my box and mailed it and it still cost $20, which is a lot of money, but I mailed a big package so whatever. My point is that Leslie is an angel, this location is a godsend, and I'm glad I know it exists. And now you know it exists, too!

I'm not a fan of giving out one-star reviews but when it's warranted, on every single occasion,…read morethen you know what, I'm doing it! This post office is located on the first floor of the Merchandise Mart, near the entrance closest to the CTA. No matter the time of day, the length of the line, or how many people are working, this place is always a shit show. As many of the reviews mention, it's so bad it's almost comical. You can't make this up. It's honestly the worst post office I've ever visited in my entire life. Heck, the one in my neighborhood now isn't rated the greatest but the service is one hundred times better. Save your sanity and go elsewhere.

This post office has come in handy while working DT. Downgraded to 4 stars because there is a lot…read moreof construction going on. Post office itself is huge. Lots of P.O. Boxes. When I came in there were 4 different windows open with little to no wait. They offer passport support here. It was easy least once I finally figure out how to get into the building and find the main office in the second floor.

Do you know why I got myself a PO box? Mail theft at my apartment is rampant. If you order a…read morepackage, expect it to get stolen. One time I ordered something for same-day delivery, and even though I got there, an hour and a half after it was delivered, that package was already gone. Yikes. Hence, I thought I'll them shipped to a government building where it should be pretty safe. Now, I do want to mention, Amazon *can* deliver to a Locker or a Whole Foods, but not everything. Further, anything sent to me my non-Amazon can't go in a locker or Whole Foods. Now, while items delivered to the PO box would be held in relative safety, me getting it is another story. At the start, I found that packages weren't getting to me, with the clerk telling me that if there's no yellow slip in the PO box, then it hasn't been processed yet. Turns out, no. When the PO box was rented, cardboard was not removed from the back of it, which apparently signified that that said PO box was unoccupied. After lots of frustration, we finally figured out that, "oh, wait a minute, that cardboard shouldn't be there!" Okay, well now we removed it. I think it should be on the up and up from here, right? Not really. Not too long ago, I had a package that was shown as delivered and I came two days and some hours later to pick it up. I look in my PO box, and there's nothing. No package, no yellow slip, nada. I go to the clerk who tells me that after it arrives in the building, it takes two to three days to get processed. Really? After mail is delivered to the post office, it has to take an additional couple of days to get sub-delivered to the very same post office? Sure, it's a big building, but that doesn't make sense. Two more things about this location that have me pulling my fair out: 1. While to be fair, during my visits it wasn't super busy, there's usually only one or two people working behind the counter. 2. This post office allegedly has their street addressing service. That means that your PO box comes with a real street address you can use in additional to the standard "PO Box 1234 Chicago, Illinois." However, all but one of the staff seemed to have no idea what I'm talking about and what that address would be, even though I later saw it on a poster in the PO box area. Finally, if there is one area where I want to give them some points, it's that their hours are truly fantastic. They are open seven days a week, and on working days until midnight. This is perfect for me to be able to pick up my PO box items after work, even if I have to work a little bit late or if I need to mail something on a Sunday. Oh yes, and I almost forgot. The US Postal Service is kind of like Google... you can't really avoid it, unless you're going to send Christmas cards by FedEx. Just so, whether it's personally or where my job touches postal matters, it seems severe delays are as rampant as theft at my building.