OK experience here. I had a return shipment box to drop off and decided to go on boxing day, appropriately enough. Since I already had the pre-paid return label on the box, I was all set to drop it off at the UPS store, as the location I frequent also serves as a USPS pickup point (letters and boxes that are already labeled). When I walked by, I noticed this store was closed, but remembered that there is a post office in Streeterville (filed away from my earlier poke bowl expedition). Other than the fact that there were clipboard operatives outside from the Nature Conservancy, and being chided inside by the worker behind the counter when I was apparently not standing in the right spot, despite no one being ahead of me in line, I got through the experience unscathed. Given some of the security concerns around the blue letter boxes, it's good to know that there is lobby letter box for secured drop-offs. It also saved me a trip from going to the big post office downtown, a definite plus. read more

I had one of the worst customer service experiences I've had at this location. The clerk (Meredith) yelled at me about buying a roll of tape, which I was already planning to purchase. She then shouted at me to get out of "her line," even though I had only stepped aside to tape my package and never intended to stay there. While I was taping my package in the side area, she continued yelling at me from across the room. When I got back in line to ship, she left her station, went to the back, and stood there drinking water instead of helping me, even though I was clearly waiting. Customers should not be yelled at for asking a simple question or buying supplies. I'd strongly encourage management to look into how customers are being treated here. read more

One of the worst customer service here, inefficient and rude for absolutely no reason. Also noticed a specific woman be nicer to people of certain color vs extra rude to brown people. Management really needs to care a little about customer service here. read more

They closer whenever they want for hours and I come back for them to be rude and tell me they won't accept my package without helping me. Laziest and rudest people read more

Apparently they just close for hours whenever they want! The woman very rudely informed me that she works by herself so they will close every day she does from 2-4pm. Very disappointing to make the walk over there for no reason. read more

Friendly employees! Very helpful with my packages! Open until 6!! Located right next to Poke on the corner read more

don't know why this place gets such bad reviews. I went in to mail some Fragile stuff back home instead of flying with it. Jamila was so helpful. She helped me pick the right size box and even found me some stuffing for my stuff. great customer service! Ignore the bad reviews! read more

The staff at this location have consistently demonstrated unprofessional behavior, often speaking in a condescending manner. It's important to recognize that mailing packages is not second nature to everyone, and some customers may require clear, patient explanations. That should never be met with disrespect. While I've encountered varying levels of courtesy at other USPS locations, my experience here has been notably the most unpleasant. Using the word ma'am does not make what you're saying "polite." read more

I use this post office location often and always find the long-term staff members to be friendly, helpful, and efficient.

I would say every single person who works for the post office are idiots! Really, you can't find one decent person. AND they don't want to work. They hang up on you after waiting forever to answer. They just sit there pick their nose and never pick up the phone. Good for nothing!!! read more

Did not have a single strip of tape off-hand to use, forced to buy a whole thing just to package a foot long box. Horrendous service.

Both Maps & the USPS website say this location closes at 6pm today. I got here at 4:50 and it was CLOSED closed. Dark, locked up, been closed for a while. 4 other people came because they thought it was open. No hours on the door. I think they peace out early when they don't feel like working. I wonder how to report them. read more

US Post Office - Closed location, no hours listed. - Post Offices Near Me - Chicago, Illinois

Clean place where the employees are happy to be there. Probably the first time I've seen a USPS employee that was happy and not moving slow as molasses. They promptly stopped what they were doing, made sure I was taken care of and got me out of the door within a few minutes! read more

US Post Office - Interior - Post Offices Near Me - Chicago, Illinois

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You know, most people hate going to the post office. I guess I don't really look forward to it myself. This post office location east of Michigan Avenue in the Streeterville neighborhood is on the small side. I like that. This place has a ton of floor to ceiling windows, however, it's still pretty dreary. Drab lighting. Scuffed up floors. Shipping boxes in disarray. Pretty much a regular post office. There is a guy working at this location that is super nice. He's a bit of a Chatty Cathy, which is so unexpected. Maybe the line might move faster without all the conversation. He always apologizes for the wait and is always pleasant. I love a friendly post office worker! This location always seems to have just one worker at the desk at a time. With COVID, I know the situation is very difficult for them. But add the holiday traffic in the post office, I would hope he wouldn't have to spend his shift solo. I'm sure all of our eyes staring him down can't feel very good. But he sure is making the best of the situation! If you want to avoid the large post office on Dearborn Street, you might want to give this location a try! read more

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My husband and I love this post office. Weird to say? The dynamic duo staff (man and woman) are phenomenal. They are knowledgeable, extremely efficient, and kind to everyone. Truly putting customer service first. Plus, the shelves are always stocked and the areas are kept neat and clean. Sometimes the lines are longer, but it is simply due to staffing shortage as opposed to great workers. The neighborhood appreciates this team very much. read more

Outstanding customer service!! Their love of the job and care for their customers comes shining through. It is truly a joy to go there and interact with these upstanding people!! Please never close this office!!!! read more

Staff here are so friendly and brighten customers day! They deserve acknowledgment! They are laughing and having an enjoyable time while helping customers quickly and efficiently! Star off because it isn't the cleanest of places. read more

Why do they charge a $10 service fee. The worker told me it was because they were located in a hotel, and it is a hotel fee. This can't be right. read more

This is a lovely neighborhood Post Office. The current staff are hardworking, friendly and helpful to customers. The atmosphere is professional and welcoming. I go here almost every day for business and have witnessed nothing but kindness and patience from the staff. read more

THE 30-min WAIT was the only flaw, but I don't think it's unusual in a post office especially with only ONE clerk on duty, and NO self-service kiosk. 5-star SERVICE from the CLERK who multi-task, gave each Customer all the necessary and relevant attention and info. PRODUCTS are competitively priced that you shall have everything you need to send a package. VENUE is impeccably clean, organized, well-stocked with a shocking availability of PENS for public use. read more

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If I could give them zero stars I would. Employees don't open the store during store hours so who knows what the hours really are. Some of the employees give out tape to use, others say you have to buy it. I literally walked there the other day and the lady that works there walks in at 9 but says they are closed and that's she's just going to clock in and that actually they will be open around 10 (hours state 8:30 opening). Is this a joke? When I came back at lunch the gentleman then tells me that they open at 9 but when he works there he tries to be there by 8:30. Are there no hours when employees have to be there by and open by store hours as listed? read more

The U.S. Postal system is an absolute disaster! I mailed a check to my doctor on 21 November 2022, and it's now 02 February 2023, she still has not received check! read more

Can I give less than a star?? Theresa is not nice at all. I go to this post office because it's right up the street and convenient but if there was another one another 10 min away, I would prob go there!! Usually it's only theresa and one other person working and it's always so slow, especially during the lunch hour... astronomical lines. Never go to Theresa if you need a money order, she has successfully messed up 3 of mine and always blames the machine.. no theresa you just are not able to do them correctly... Sadly, there are no self serve kiosks... if they had one this post office would benefit GREATLY. read more

The workers at this specific location are always kind and efficient! I always appreciate that because we all know that's not how every post office is! read more

Wow, that was the nicest and most patient while being efficient clerk ever. She is amazing!

NOPE. You might be better off delivering the package yourself! Holy moly the service is slow here! I would avoid this post office location at all costs if you need to get something weighed and shipped/mailed out. I waited 30 minutes in line... 30 minutes of my life I will never get back. About the only thing this location is good for is if you have a pre-labeled package you need to drop off. Other than that never again... Never again... Til next time. No cheers for you US Post Office. read more

It is literally worse than the DMV. The line hasn't moved in ten minutes, which happens frequently. They're a prime example of why I would never bail out the USPS as a taxpayer, and I had to leave without mailing my package because my wait extended another 10minutes, and I had to go back to work. read more

Visited yesterday had great customer service, location is excellent! Send more mail (not email) read more

WORST SERVICE EVER!! Got here 5 min UNTIL 6 pm (when they are supposed to close) and watched the dude stroll out. Every customer service job I ever had we never got to close early, must be nice to be a postal employee!!!! read more

This is a horrible place. Dwayne was incredibly and inconceivably rude. He wanted me to go through the ropes to get to the counter even though there was no one in line. I don't mind doing that and did do it, but right as I walked in he started yelling and repeating himself which made me very confused and off-put. I've been to this location in the past and every time the staff is slow, rude, and the vibe is hostile. The employees hate their job and the customers. I recommend avoiding this place unless you are looking to have a stranger be aggressive and go out of their way to be rude to you. read more

Update review I really have a dislike for this post office. I recently sent a book through media mail without added insurance as I have shipped multiple books in the past and never had any missing mail. I get a message from the buyer saying all they received was the empty envelope. I never had a problem before and this is ridiculous how the book magically disappeared before arriving to the buyer. I am out 30+ dollars. I am going to have to think about buying insurance from now on when I ship my books. read more

Amazing service. Nice. Quick. Knows all about the consulates and what is needed. The gentleman had excellent customer service, too bad he wasn't wearing a name tag. read more

This place does not even deserve 1 star. The staff is on a power trip. I walked in to drop a ready to go package on the counter with my small dog and was asked to leave her outside. I won't leave my dog outside unattended. I proceeded to leave my package on the counter and the attendant(Jan maybe, black with long hair) tried to stop me and said "that will sit there until next week"! What? So unprofessional. I avoid this place whenever possible. They seem miserable and hate their job. I'm sure there are well qualified people that would gladly take this job. read more

After reading all the bad reviews, my expectations were low before my visit to this post office. I am delighted to report that I had a very positive experience. The door was unlocked promptly at 9 AM and Jamila, who was working at the counter was pleasant, efficient, helpful and professional. I was finished with my transaction in 2 minutes! Perhaps the USPS has taken the negative comments to heart and hired a new staff at this location. read more

Ugh, I wanted to mail a letter and went during lunch time which I expected to be busy. What I didn't expect was that they would only have one employee working. Needless to say, after 10 mins in line I decided to leave since the line was moving extremely slowly and I needed to get back to work. read more

If I could give this place no stars I would. I was just in there treated so rudely by the two inept employees working at the US post office. They saw me struggling with a 17-month-old child and two packages and continued to send me back to get more labels,forms and boxes. I asked for assistance and was looking to pay for such assistance I was treated rudely so I picked up my belongings and I told the man, that I would go elsewhere and named the UPS store down the street. They had the nerve to tell me to take my business wherever the heck i wanted. Is this the way our government employees are taught to treat customers? Have they not been told that the US Post Office is struggling in sales and looking to close more and more post office is? They not know that their jobs are close to being made obsolete in lieu of automation? My goodness I'm so disappointed as this was one of the locations that I always found to be helpful, friendly and polite. As I told the employees in the E. Ohio street location, I did take my business to the UPS store and spent $60 happily. read more

AVOID!!!! This was the most stressful USPS experience I have ever had. The employee yelled at me, mocked me, and humiliated me. She treated me horribly. All I wanted to do was mail a package. I just needed help and didn't understand her instructions. This was such an awful experience that I would never come to this location again. I came on Yelp to see if anyone else had been treated similarly at this location and it looks like this sort of abuse has been happening to customers here for years. I am not alone and you could be next. This was not just poor service - this was abuse. I filed a complaint with USPS. Please avoid this location. There is a UPS store just up the street. read more

Best experience I've had at a USPS in a long time. Jamila is so friendly and so willing to help. Thank you so much for your patience with the packing, addressing and lots of pricing options. Will go out of my way to come to this location based on the service alone read more

I am not giving a star..not even a sniff of one. I've been in this place a few times. I am a legally deaf individual and feel uneasy to even walk into the place. These people should be ashamed of themselves. Whoever hired this staff clearly must suffer from a more severe hearing loss than I do. I will never be back there. I would rather send my mail in a paper airplane off the Willis Tower.. Ps..1 star was used to be able to send this..disregard that. read more

I was there yesterday 11/18/19 around 2:30PM. I was hoping to have missed the lunch time rush, but nope - line was all the way to the door, as usual. Well, it may very well have been what was left of the lunch rush because, again as usual, there was only one person working the counter. A week before Christmas, and there's ONE person working the counter.... Oh there was another employee there that could have been operating one of the other two counters, but she only popped out occasionally to rustle through items and then every now and then offer to sell stamps to those that had cash. This was a nice gesture in theory, but Worker 2 still had to enlist the help of Worker 1 to complete the stamp transactions. This caused W1 to have to pause what she was doing with her current customer to help someone that, because of W2, essentially had just cut in line. Those who'd been waiting were not pleased. The staff is usually pretty friendly (except the kinda rude dude that wears his postal badge and acts like he's the CEO of the world) but I wish they worked with a greater sense of urgency. Most people I know work during the day so trips to the post office mean we're missing lunches and breaks - do better to get us in and out. I would actually maybe give this location another star because, again, overall the employees are decent but I'm hoping the one star will grab the attention of whomever manages this joint so they can review their staffing practices. Maybe they realize the USPS is becoming obsolete but the current service is doing nothing to counter that. read more