I'm really on the fence about this location. The perks are that's it's a quick drive from my house and parking is pretty vast in this area. It doesn't seem like there would be a heinous line of doom like what can be found at the Logan Square or Wicker Park post office. The drawbacks to hitting up this location is if I'm on an errand run, there is no commerce for me to frequent. Also is it just me or is it a bit weird to have the postal workers behind bullet proof glass? That doesn't make me feel very comfortable. I had to squeeze my packages through a tiny crevice in the wall to the employee. I felt very under dressed because I left my bulletproof vest at home. If I need to drop off large packages and I don't have any other errands I guess the trek is worthwhile. Otherwise I'll just plan on standing in line at a different location. read more

To whom it may concern, I operate City gold 1 Inc., located at 5430 W Chicago Ave,Chicago IL 60651. Since last year, our business has experienced a near-total cessation of mail delivery. Critical and time sensitive documents- including official correspondence from the City and IRS,statements From card company, urgent documents from our CPA office,and utility bills-are simply not arriving. On the rare occasions that mail is delivered, it is severely delayed. As a direct result of this negligence, we have been repeatedly hit with unfair late fees,penalties. Furthermore,this is not an islolated incident. Every single business operating within this mall is same issue. This situation is completely unacceptable and illegal.please investigate and resolve immediately. I expect your immediate action. Sincerely City gold 1 Inc. hanneul@mail.com On behalf of the business owner of the mall at 5430 w chicago ave, Chicago IL60651 read more

I haven't received my mail almost the entire 2026. I have gone up to the physical location and spoke with someone more than once about this issue and here we are 2 months later and I am still not getting mail. What are the workers being paid to do? read more

Mail theft, false delivery scans & retaliation due to reporting mail carrier for mail theft

This post office location is a joke. I get informed delivery service and my driver license should have been delivered on May 24 and I have received mail after that date. So no one knows where my mail is at this point. And how about my check never got delivered this past Saturday, June 7. And when you call there is never an answer. I am now in contact with consumer affairs, someone needs to hold them accountable. Very poor customer service!! read more

This place is trash. The staff are rude and unhelpful. They frequently mark packages as delivered without even attempting delivery. They will hang up on you, shout at you and lie about their delivery attempts. I really wish I had a different post office serving me. These people are miserable and it shows. 1 star is an overly generous review for the utter lack of professionalism. These people should be fired. Edit: Yelp things I'm in Salt Lake City, Utah. I'm actually in Chicago. read more

this place should shut down I have not received mail in a week. I have packages that have not been delivery. My bills have not been delivery. This place is costing me a lot of money I am a senior I can not get out that much. If I could I be glade to pick my mail myself. I went in to ask about my mail and they just atnour me like I was not even there. The goverment should do something about this Is been going on for a while now. ANDREW R. read more

We had enough of disrespecting us and our deliveries. From stamping erroneous statuses and having to file claims for incorrect deliveries, throwing packages on the stairs or lawn, when the gate is unlock to receive them, and to other people mail. This has become a regular problem that has NOT stopped. The staff don't care about it and just provide another apology when called out, but no changes to do the job right. The last carrier that threw our delicate deliveries didn't apologize but did receive some manners lecture. The carrier was caught in action! The carrier also blocked the other traffic for several minutes after the mis-delivery read more

US Post Office - See package in the air and the other to follow. - Post Offices Near Me - Chicago, Illinois

This place sucks donkey d**k had a package out for delivery and for some reason it ended up here instead of at my place their couriers constantly leave my packages at the incorrect address and the claims I've had to file due to these incompetent monkeys is outrageous. read more

This place is absolutely awful. I got a P.O. Box here because it's closest to where I live and I get frequent mail/packages. The first problem is that they have the rudest staff ever. There's one woman in particular who is always there and her customer service is just vile. Despite that I could stand to overlook the customer service if the business itself was run well but it isn't. I typically go in and I know exactly how many packages I'm meant to be picking up because they're tracked. When they hand me my packages I go through to make sure everything is there and without fail, every single time they have left out packages and I have to go and tell them I'm missing packages. I can't even imagine how many of my untracked mail pieces are sitting in other people's P.O. Boxes that I'll just never receive. I would give this place 0 stars if I could. read more

I played secret shopper just for the Yelp of it. I timed the wait in line, 3 people ahead of me, a solid 14 minute wait until I was up. Once my turn was complete, I had been at the post office over 28 minutes! That's right, they took 14 minutes to handle my requests. What were my requests you ask? I completed two Certified Mail slips and I wanted to purchase stamps. I have lots of small denomination stamps at home so I needed about $12 worth of .10 stamps. Some Innovation stamps, some Celebration stamps and Postcard stamps. It took quite a while for her to help out on the stamp front. She had a folder of all types of denominations, separated. I asked for Eid stamps, then Chanukah stamps- they had neither. Overall the clerk was helpful and courteous as one can be behind bullet-resistant glass. However, nobody in this Postal Office wants to move any quicker than a snail. At this point you might be looking at my other review stating "Buy your stamps online," I had the most unfortunate experience with the Fort Dearborn Post Office, they delivered my stamps a month after I ordered them. Of my experiences ordering stamps online, I've waited 1 day, 1 day, 2 days and 29 days. So Fort Dearborn sort of messed with a good streak and put me on alert. I swear I wasn't trying to trip up the clerk, that said, i wasn't leaving until I had my stamps in various denominations. When I left the line had swelled to over 10 people. read more

Horrible service. Not receiving mail for over a week. After 5 days I requested to pickup mail and was told it was out for delivery. It was not. On the 6th day I called and was told I could pick up my mail. I went to their location and was told by the clerk at the window that it must have went out for delivery because it wasn't there. Still no mail delivery. This is the 7th day. I called again and spoke with another clerk that actually took the time to find my mail. It was there all the time and the window clerk could not be bothered to look for it. I have tried to be patient because they have had staffing shortages, but this has become too much. This station manager needs to be replaced, the chaos going on there is her responsibility. There is a reason for so many bad reviews. read more

There is never more than 1 lady manning the desk at this post office. She doesn't move with any urgency at all nor does she call for help. I've stood in line for over an hour just to drop a package off. This location is always busy but I assume that the post master general doesn't care if black and brown folks have to wait because they never put anymore people to help that 1 elderly lady. read more

This Post Office has the worst delivery service. In two months this office has lost 3 of my packages (2 of them is my prescriptions and 1 collectible). When I try calling, they never answer the phone. They never get back to you. The management is the worst. The mail carriers are the worst. There needs to be an overhaul on management. read more

The Cca that took over my route is trash they don't read the mail boxes I have the mail from all the units in my box that clearly has my name on it and before that she opened my screen door and put mail in between which made no sense because we have a locked mail box on top of that it wasn't even my mail lol she doesn't care at all I wanna upload the video from my camera but I won't let me I can't wait to move out this area aint no telling if she putting my mail in another persons box or not read more

yes this post office is straight trash we as in the block of kamerling in the 4000 haven't seen mail in days, but we get punished for bill's that's arriving late ‼‼‼ i promise this post office really really needs to fuckin do better!! its a dam shame you don't deliver the fuckin mail ‼‼‼ just so dam sorry!!hire somebody else that's wanna work !!‼‼ read more

Does no good to call they compliment their workers, yet I still have not scene mail in days at a time. The carriers come whenever they want they practically make their own schedules which would be fine if they actually deliver. What's the point of informed delivery if the mail could still take up too a week? The app is sort of accurate via day to day, this doesn't explain why the carriers don't come out at all for days at a time. read more

They don't even deserve a 1 Star! I would like it if your drivers stopped lying and saying that they left a notice and attempted delivery. I have been home all day waiting for my package getting text updates and then 30mins after the supposed delivery attempt I get a text saying that it was an insecure area. They never even tried to deliver it! This is not the first time this has happened but this time it was my WEDDING DRESS!!!!!! This is very very not okay! I have no idea how to get my package now because every time this has happened before I couldn't get a hold of anyone and redelivery requests weren't working I tried everything. But this is a non refundable fuck up and someone has to get back to me and help me because this is my wedding dress! Whoever is in charge of the carriers for 60651 needs to be reprimanded. This is not okay there are literally years of bad reviews someone needs to address the poor customer service for this area. If I had a say on who to pick to deliver my packages it sure wouldn't be USPS! read more

Not even one star... this post office has cost me hundreds of refunds and lost money. The carriers are lazy and only work for a check. As god is my witness, I will try my best to get this office shut down. I live in a 3 unit building each unit has 4 apartments... with non secure front security doors. I have a video showing, not just my mail/packages, but everyone's mail/and packages just sitting on top on the box... waiting to get stolen. We've witnessed a carrier double park, jump out the truck, toss a package in our hall and jumped back in the truck. Something has to be done. read more

This post office has gotten my mail stolen in the building. My point is this what is the purpose of leaving a note for the post office of do not leave any package and they leave it anyway. read more

a package that arrives from the literal other side of the earth on the third day will sit at this post office at least a week after that before being delivered. there is something badly wrong with the mail delivery in this neighborhood. read more

This place constantly scans packages as being unable to be delivered when they never even attempted to deliver my package. This happens ALL THE TIME. Seriously, like every other week. Every time I ask what is going on, I'm just told different things or that no one knows. The truth is, the drivers DO NOT come down my block every day. They are absolutely skipping days. There is no other explanation. Every time tracking tells me a package could not be delivered because they "could not access delivery location," NO other mail to my building is dropped off. It's proof THEY AREN'T EVEN SHOWING UP. And now I have a one of a kind item that has been showing as undeliverable for 4 business days now, yet I've been home every single day. No one comes to the door. And there is nothing I can do. USPS won't do ANYTHING, no matter how hard I try. I cannot wait to move away from this zip code... read more

people just like to complain. It might be dirty sometimes but they're always nice af. Really good service

The customer service at this particular post office (Robert Leflore Jr. Local Post Office) is absolutely terrible!!!! I had been waiting for a paid package for several days. The tracking number for my package stated that my package was DELIVERED on 3/20/17 at 3:37pm! This was the information that the carrier scanned into the system. I was home during that time and my package WAS NOT delivered!!! The carrier was not honest! My package was costly and now it' s missing!!! I had to go online to the USPS website and report the package as missing!!!! In addition, in order to file a claim against a missing package, there are so many steps that the customer has to go through---totally frustrating. To put the icing on the cake, the USPS does not recover certain missing packages (i.e. "health/beauty items, etc.). Therefore, in my case, I'm out of my package and my money!!! All of this frustration because a careless carrier who had no regard for the importance of customer's mail, did not deliver the packages/mail she was responsible for correctly. I also found out that this particular postal location, is known for poor customer service ranging from retail service to carrier service. The fact that stiffer consequences can not be placed on the postal workers at this location leads to less than quality service----absolutely shameful!!!!! read more

Workers do not are about packages even those marked fragile. They are thrown in a bin like trash. Have made complaints on several occasions about scanning errors and handling. There are not enough workers which makes for long wait times. read more

I spoke to a very nice and polite worker at about 5:30 / 5:40pm concerning my PO box her name is LAVERN!! thank you #51078 need more like you, Stay BLESSED. read more

Very rude personnel and if you have problems with your credit card, they're not going to help you.

Always a long wait. It seems like one cashier per day. I have walked out of line several timesm due to not enough associates to help customers. read more

they have horrible customer service, I had a package just sitting there for 5 days and they kept telling me it would be delivered and never was finally after calling numerous times they aring saying it will go out tomorrow. this is ridiculous!!! read more