Love this UPS location! I'm used to rude, unfriendly employees every time I walk into a UPS but…read morehere everyone is so friendly and helpful where I actually want to tip them. Thank you all for the hard work because I know those Amazon packages are not fun!

Went to this cute store after realizing I got too many souvenirs on my visit to Carlsbad. It was…read moreSunday and not expecting the store to be open, I was met by a very nice gentleman who was very helpful. I was in and out quick and even had time for one last beach visit before I had to catch my flight back to Texas. Thank you store 1184 for your great customer service. I received my box today!

Just want to say we greatly appreciated the gentleman who guided us through our passport…read moreapplication. Even with items missing on our application, which he could've easily told us to come back when everything was complete , he helped us navigate through and get everything finished up and submitted. To the gentleman with the ponytail ... Thank you so much for your patience. Six out of five stars!

I want to begin with Diana, because she deserves to be recognized for exactly the kind of service…read morethe United States Postal Service should want representing it. I am giving this experience one star, and I want to be very clear why: Diana personally deserves five stars. Unfortunately, Don's conduct was serious enough that I cannot honestly rate the overall experience any higher. I do not normally use the Rancho Del Oro Post Office. My neighborhood Post Office is on Seagaze in Oceanside, where Michelle has helped me for years. Michelle is professional, kind, helpful, and makes dealing with the Post Office feel like dealing with someone who actually cares about the community. Diana gave me that exact same impression immediately. I came to Rancho Del Oro only to process a passport application and did not realize an appointment was required. Diana was patient, kind, professional, and genuinely helpful. She explained the process and scheduled me for 11:30 the following day. When I returned, I watched her treat customer after customer with the same smile, patience, and respect she had shown me. Then I dealt with Don, the passport processing employee. Don is an older gentleman with a very long gray ponytail, a dingy hat, and an extremely strong cigarette-smoke odor. In the small passport office, the odor was overwhelming enough to make sitting there genuinely uncomfortable. When Don discovered Diana had scheduled my appointment, he came out in front of customers and loudly reprimanded her, saying passport appointments were booked about a month out and that I would either need to reschedule or wait for a no-show. There was no other passport customer there at the time. Diana then went into his adjoining office to try to resolve the situation privately. Don began yelling at her again -- loudly enough that customers throughout the Post Office could hear him. I cannot stress enough how demeaning, embarrassing, and appalling this was to witness. I felt genuinely terrible for Diana. No employee should be screamed at, berated, or humiliated in front of coworkers and customers for simply trying to help someone. What struck me most was how comfortable Don appeared behaving this way. I do not know his tenure or seniority, but he gave me the distinct impression of someone who feels secure enough in his position to speak to coworkers and customers however he chooses. No amount of seniority should ever excuse intimidation, humiliation, or contempt. His attitude toward the passport process was also unnecessarily hostile and condescending. Instead of calmly helping with possible application errors, his manner felt reprimanding and made a routine federal service tense and uncomfortable. I remained respectful because he controlled whether my passport application would be processed, and I did not want challenging his behavior to jeopardize my appointment. That alone says a great deal. Through all of this, Diana remained composed, professional, and remarkably gracious. Before leaving, I went back to her and apologized that she had been treated that way while trying to help me. She smiled and simply said, "It's okay. Don't worry." After what I had just witnessed, she was still reassuring me. That is professionalism. That is kindness. That is dignity. Diana and Michelle are the type of people USPS should want representing its communities. Don was the complete opposite. The yelling, hostility, condescending manner, poor presentation, and overwhelming cigarette odor have no place in a small public-facing passport office. I sincerely hope the Postmaster and USPS supervisors investigate this incident, speak privately with the employees who work alongside Don, and determine whether this was an isolated incident or part of a larger pattern. Diana deserves five stars and recognition. This experience receives one star because Don's behavior deserves accountability.

This was my first time visiting this USPS location, and I was genuinely shocked by how I was…read moretreated. I politely asked for assistance, and instead of being helped, the employee was extremely rude and hostile. While I was trying to find information, she harassed me, spoke to me aggressively, and acted as though I was an inconvenience simply for being present. To make matters worse, she got on her cell phone and was cursing and speaking negatively about the customers that she encounters, which was completely unprofessional and made me feel uncomfortable. At one point, she told me I needed to "hurry up" because "you have literally 5 minutes before I go to lunch," as if her schedule mattered more than providing basic customer service. I asked for her name, and she said it was Michelle, but by that point her behavior had made me feel so uneasy that I couldn't trust her with my package--or even trust that she was being truthful. I took a photo and informed her that I did not feel comfortable mailing my package there and would be taking my business elsewhere. She didn't stop there she continued to harass me until I was outside the building. No customer should be treated this way, especially when they are being polite and asking for help. This experience was disrespectful, unprofessional, and completely unacceptable for a federal service facility. I will never return to this location, and I strongly caution others unless serious changes are made.

I love this post office. The staff is always so nice and they appear to be happy with their jobs…read more It's a gorgeous old building, which means it has good ambiance. However, that means there is no AC. I always feel so bad for them during a heat wave. Getting in and out of here with a stroller is damn near impossible, but just don't go when you're on baby duty. There's another post office on Brooks St like 1 mile away, maybe less. The building isn't as pretty as this one and it's not as nice of a walk but it's across from a pleasant park.

Overall, my experiences have been generally positive at this location which is down the road from…read morethe house. The majority of staff have been friendly and helpful, whether it's setting up a PO Box or shipping something across country, Lines are never too long here, another bonus. My only gripe was being told my staff that a couple of packages from vendors like Amazon and Target were not received by the PO despite having photographic evidence to the contrary. When I escalated the matters (happened twice in 3 months), the responses weee mostly fluff with no meaningful resolve. Adding insult to injury, after I'd gone home to call the vendors to explain I hadn't received said packages, the very same MIA packages never received by the PO mysteriously appeared in my PO Box WEEKS after they'd been delivered. Not a good look. Otherwise, as mentioned, generally positive experiences.

Update: So we've returned to this location numerous times as it is the ONLY PO in Oceanside that…read moreoffers General Delivery. I'm happy to report that every single time, service has been just fine. But, have not seen the female worker in the front. Thank you.

This review is written with an overwhelming amount of gratitude…read more I recently relocated my remaining personal belongings from California to my home in the New England area, and several of the pieces I entrusted to this UPS Store were absolutely irreplaceable, not necessarily because of their monetary value, but because of the memories and chapters of my life they represent. Among them were a religious framed portrait that has been with me for over 20 years, my framed master's degree from the University of Southern California, and my US Navy SEAL retirement plaque and display. I also entrusted them with other meaningful pieces that have traveled with me through different stages of my life. Every single item arrived beautifully packed, completely intact, and without damage. What touched me most was the care that went into the packing. As I opened each shipment at my new home, I found myself crying tears of joy. These weren't simply pictures, plaques, frames, and memorabilia coming out of boxes. They were strong, loving, painful, beautiful, and intense memories coming home. My USC degree represents far more to me than an education. I earned it while caregiving for my mother, traveling between San Diego and Los Angeles, taking her to medical appointments, managing her care, navigating tremendous challenges in my personal life, and continuing my education through all of it. That framed degree arrived without so much as a scratch. My religious portrait arrived equally perfect. And today, I opened the final shipment containing my USC/Navy retirement display. Once again: perfect. There is a tremendous difference between simply shipping someone's property and understanding that you have been entrusted with pieces of someone's life. I felt that difference in every box I opened. To everyone who helped pack and ship these belongings: thank you. Thank you for your professionalism, but even more importantly, thank you for the care you showed my belongings when I could no longer personally protect them on their journey across the country. Everything has arrived safely. Everything has arrived intact. And finally, I feel like I'm home. With heartfelt gratitude

I had an extremely unpleasant experience with Jeff, the store manager. I was the first customer in…read morethe store at around 7:30 am this morning and from the moment I arrived, he was rude and dismissive. I calmly explained my situation to him, but instead of listening or trying to help, he essentially told me to be quiet, saying, "I've worked here for 20 years. Let me do my job." I was honestly taken aback by the way he spoke to me. I was just explaining my situation. To make matters worse, I was never given a receipt or any confirmation that my transaction/request had actually been completed. I left the store frustrated and unhappy, unsure of whether my issue had even been properly handled. Unfortunately, this does not seem to be an isolated incident. I have witnessed Jeff being rude to other customers as well. I'm a regular at that UPS store. A store manager should be someone who knows how to communicate respectfully and professionally with customers. Based on my experience, Jeff does not demonstrate those qualities. I strongly believe management should address his behavior and seriously consider whether he is the right person to be representing the store. Customers deserve to be treated with courtesy and respect, regardless of how busy or frustrated an employee may be.

Business is business…read more Came in to ship a few items. Parking was easy to get in and out of. Kudos to Larysa. She was helpful and got me in and out in a flash. I appreciate Postal Workers that know what they're doing and are efficient!

A pretty pathetic place to be brutally honest. Dropped off a package at the beginning of July and…read morethought it was lost. A month a half later, got a notification from the same package saying it's on its way to the buyer. I mean wtf? It cost me to lose a sale and this is inexcusable!

I hate leaving bad reviews but if you need to take a baby/kid passport photo, don't come here. The…read morelady took it and said it's fine but the postal office said it was too off centered. Also, costs $20 here. Just do it at the postal office next time!

You can improve the customer service. I was discriminated against and left a review and emailed the…read morecompany and never received a apology or response

this usps location is by far the best i've been to! especially Jim he was extremely kind and…read morehelpful it was very refreshing going to the post office and leaving feeling better than when i walked in 10/10 recommend

Trying to get into this post office has been a struggle for me. Every time I had stopped by they…read moreseem to always be closed. I had tried in the evening and the mornings... I almost gave up. On my last attempt they finally were open. The guy at the counter was kind and helpful which improved my view on this location. Overall, there hours aren't the greatest, but if you can catch them when they're actually open it's a decent USPS.

I was so happy when we moved into this little area back in 2011. It has a small town community…read morefeel, and lots of local businesses that are friendly and know us by name. One of the biggest surprises was the tiny little United States Post Office that is just down the street from my house. It's literally smaller than my bedroom in the waiting area, but there's never any very long lines like there used to be at the bigger facilities. In fact, I thought it was only a P.O. Box location until one day, when I walked in to see whether they at least had one of those self service kiosks. They don't need one...because they've always got the best workers staffed there. Most of the time, people dread going to the USPS, because the lines and wait times can rival the DMV in their endless boredom. The employees are usually never smiling, and it's frankly grown a little depressing to visit the Post Office. The one in our neighborhood is far from boring...the staff are friendly and courteous...they're not grumpy, and they don't try to sell you services you don't need or want...or try and force you to purchase the newest version of "Forever" stamps. They'll ask you if you need stamps...because - it's the Post Office - but they don't get bent out of shape if you don't take them up on the offer. I've been to some that seem offended you don't want "state flowers of the midwestern states" or the "insert super patriotic symbol du jour here 'MERICA!" series. They get it. Most of the time, if someone needs stamps...they'll let you know. ;) In all seriousness though, this Post Office is one of the many charming things about this little neighborhood tucked away in the valley behind the Back Gate of Camp Pendleton. And when you're done, you can take a walk across the street and grab some ice cream...because there's a really awesome little shop there. If you find that the Post Office is really busy, there's a little locally owned U Post shipping place that will take your items for just a little bit more than the Post Office will charge. Most of the time though, you'll be fine - I've never waited longer than ten minutes or so there. It's really laid back, and the staff are clearly loving their job and their customers! I hope we live here for years to come. Between the community feel and the small town type amenities, I think it's about as close to a real community as it gets here in Oceanside! Apparently they tried to close this little place down a few years back. Several local ship owners and community members came to the fore and said they didn't want to lose the little post office. I can completely understand why...it's great!

Ladies, please make a report online if Frank makes you uncomfortable. There's another review from…read more2022 about him too, and I'm surprised there aren't more. Speak up.

Mike looked after me, he was very helpful, I am very pleased with the service…read more Beverly

This review is for Otoo... I walked in with a box of clothes I needed to return to Stitch Fix…read more Unfortunately for me, when I was opening up the box when I received it, I used scissors. And I ended up slicing a 3" portion at the side of the bag. In the most vital area. So I walked in with the box it came with and the sliced bag. And without hesitation, Otoo offered to tape it up for me and he packed it for me. And I walked away with the receipt, in no less than 4 minutes. I was also greeted almost immediately when I walked to the counter. An all around excellent experience! Thanks Otoo!