Stopped by around 4pm on a weekday and it was BUSSSSSY. When I arrived I was able to grab a spot…read morebut by the time I left, the parking lot was completely full. I usually try to knock out my mail errands earlier in the day before it gets busy so definitely keep that in mind and plan ahead for possible delays! The employee working was super kind and it was just refreshing to see everyone being patient and kind despite how busy it was! A second employee eventually came out to help move the line along which definitely helped. The parking lot is a little tight but overall, still a decent USPS location for your mailing needs!

1 star is even too much. I scheduled an appointment for a passport 2 weeks in advance, and I had…read moregotten the confirmation text confirming my appointment the day prior, I had walked in and talked to one of the employees and they said that the passport person was in the hospital and he said it would take another 2 weeks for a replacement person to come or to schedule a new appointment! This is terrible service!!! I didn't even get a text saying that the person was out! I wasted my time. Zero communication and they couldn't even do anything! Don't come here.

The Factoria post office is located across from the Marketplace at Factoria (aka Factoria Mall). It…read moreis in the same strip mall as Jing Jing Asian Market, except it is in the building across from it. There is a decent amount of parking here. But I could see this location being a pain when the lot is filled up. The post office layout is a bit interesting. As you enter the building entrance, the PO boxes are to your left and there is a self-service kiosk right in front. But you enter another room for the actual post office. It seems like the lobby leads up to offices in the same building on the second floor. I needed to mail something and the service was quicker than I am used to at the Crossroads location. Probably because I went at an off-time. Nevertheless, I would definitely consider using this location again if I need to mail something and am in Factoria.

They let me in right before closing and John changed the packing box for a cheaper rate. Very…read morehelpful!

This post office is closed to any business except for residential customers coming in to pick up…read morepackages. The clerks are not happy to see you. The last time I was here, I was second in line. The clerk closed the door in my face after helping the lady in front of me. I yelled out "hey" and knocked on the door to get her to help me. There are signs posted everywhere that they are closed to the public and to go to the Bel Red post office if you have any business at all besides getting a residential package. The building looks like a prop from a WWII movie - really needs major renovation. The parking lot is large but needs to be repaved with a lot of loose gravel and holes.

I mailed an item that I purchased on Amazon via USPS in Bellevue in mid September. apparently the…read moreitem never got to it's destination as I have not received a refund. unfortunately I could not find my tracking number. so I went to the Post Office where I mailed the package and gave the approximate dates ( 5 possible days in September) The guy named MJ checked their system for 3 days and refused to check for the other two days. it took him less than 15 min to do it! and when I asked him to check their system for other two days, he refused and arrogantly said that I should have kept my receipt and walked away. you'd think USPS staff would do everything to locate the lost parcel that they carried! they lost my parcel and because I didn't have my tracking number wouldn't take 10 min to look up their system to find the tracking number! zero customer service. no wonder the congress wants to shut down USPS. people are increasingly using private carriers because USPS has proven to be incompetent. when I asked the next clerk the name of the man or his supervisor, she said his name is MJ and they don't give full name! well they lost a customer and will do more with no customer service or curtesy.

Extremely bad service, no way to communicate at all, wasted a lot of my time to pick up my package.read more

Follow delivery instructions for once? Just might make people not hate every single delivery…read moreservice in the country. Some people have medical conditions preventing them from retrieving their packages, so we have to inconvenience others when taking a few steps is overbearing to those who are able.

it looks like someone drove over my parcel repeatedly until it opened, and moved it to a new…read moreenvelop. the document inside was torn up. Every once in a while I get the wrong mail, or other things that are easier to shrug off. This is awful, and I hope it doesn't happen again.

Came here on a Friday evening to mail something out and was met with NO line! Randy helped me out…read moreas I still needed to write down the shipping address on my package, but he was nice and efficient. I was in and out.

If you're looking for Forever International stamps, this location has been out of them since the…read morebeginning of the summer. I wonder what's taking so long for them to be back in stock, does their restock keep lost in the mail? This location only gets two stars instead of one star because Karen is the nicest USPS worker out there. I feel like she has worked there for as long as I've lived in Issaquah and she always goes above and beyond to help me and my family, sometimes even telling us how we can save on postage. She unfortunately seems to be the only competent person there. I went in a few days ago to pick up, you guessed it, Forever International stamps and was told they are still out of stock. I asked if they instead had 10-cent stamps (two domestic stamps (73 cents) plus two ten-cent stamps equal the same amount of postage as one Forever International stamp ($1.65) and no, they don't make 20-cent stamps for some reason) and they said they were all out of ten cent stamps and instead, the guy at the desk tried to sell me five-cent stamps. I was genuinely shocked. Six whole stamps will not fit on a single postcard to Canada which is what I was trying to mail. Then he asked if I want additional ounce stamps which are 28 cents and I told him I didn't want to pay 9 cents of extra postage on everything I mail internationally to which he replied I could put three domestic stamps on an envelope. I feel like math should be a requirement to work for the USPS. If I am already complaining about paying 9 extra cents. Why would I ever put $2.19 worth of postage on an envelope going literally a hop across the border?? Honestly a ridiculous experience. I spent fifteen minutes waiting in a line of two people to walk out empty-handed. Slow service, and some seriously math-challenged employees. My 7-year-old niece who I was trying to send the postcard to would have the sense not to say "put three domestic stamps on an international postcard." Even telling me to get printed postage from the self-service machine would have been a more logical idea to suggest than that.

This was the worst experience I've ever had here from many standpoints…read more.. There was ONE employee working. When I arrived there were 12 people ahead of me. I spent 40 minutes waiting in line patiently with everyone else. I was next up and waiting for my turn when I overheard the employee telling the customer "I hate this place. I wish it would burn to the ground. The only good thing about this place is it forces me to update my resume". When you wait for 40 minutes in line calmly like everyone else you really don't want to hear how disgruntled the employee is. When I was done with my two envelopes and two bubble packages the line was literally to the door! When I left there were over 20 people waiting in line!!

I have some pretty low expectations of people in general but Jesus Christ. The person helping me…read morefaked an entire phone conversation pretending to be on the phone with the mail carrier who was on my route today to see if he happened to have my lost package or not. Her phone case was a maroon wrap around wallet where it clasps over the phone. Post office lost my package so when I went there to ask about it, the woman behind the desk said "hm I understand let me call the guy that delivered your route today" and picked up her phone that had a wallet encased over it and immediately faked a phone call with him with the case closed, screen off, and faked an entire phone call with him just to say "oh he doesn't seem to have it, leave us your phone number and name and we will get back to you." Actually unbelievable l wish this was a joke

No one Ever answers the phone we have a daily pickup as a business and we are lucky to get 3…read morepickups a week sometimes they don't show up until 8pm and as a business we close at 5pm.

Doesn't take QR codes. Need to print ahead of time…read more Inconvenient as you don't know until you arrive

Employees appear to be uneducated about USPS. Surly and…read morecannot add. Lovely location however.

Post office employees are pleasant and helpful. I have a PO box here, and they are wonderful about…read moregetting mail to me that doesn't have my box number on it. They are always friendly!

When you walk through the door a buzzer goes off to let the staff know they have a patron. NO…read moreLINES EVER. I live in the East Renton Highlands but I abhor the big PO on NE 4th. I save all my packages for Preston as I drive through for an appointment in Fall City every Friday morning. I can't tell you what it's like here in December, but I'd certainly try it out before going anywhere else. Easy access and parking, friendly and efficient staff, no lines. What's not to love?

Been using them, since 2007. Great service, family run, love…read morethese guys! They make excellent packaging decisions, and I save time and money! PO lines are very slow, are too long, and so is Fed-EX. Thx!

OK if you need a temporary mobile plan but service is terrible, owner lied about not being able to…read moresee the imei number