I have always had a really good experience with this post office. The employees there are always very friendly and helpful. I recent went there to send out over a dozen priority mail and needed to keep track of tracking for each one of them. Nina helped me out and she was very patient and kind during the entire process. I was talking to a friend on the phone once when I was there and she commented on how the staff she overheard on the phone are some of the nicest post office people. read more

Worst management ever spoke with Rochane who was very unprofessional and gave me attitude with my mail issues and did not care whatsoever i didn't get any apologies for their mistakes! have had trouble with missing packages 6 to be exact. I was told my delivery lady "wasn't the best" and they'd look into it but still having the same issue. Worst usps location ever! read more

The amount of Karens & aging dude bros sharing their "may I speak to the manager" piss & moan stories in these Yelp reviews because of a false sense of entitlement they have from living in Anaheim Hills, White privilege, or proximity to a point in time they last worked a job in customer service -- if ever at all -- would be laughable if it wasn't so vomit inducing. Every time I go here I'm received with courtesy, efficiency, and respect from the employees. Why? Because I treat them like they are deserving of basic human dignity. Given the amount of "whoa is me" tales of inconvenience you'd be under the impression that the employees here don't give a sweaty squat about the customers that come in. WRONG! Almost anyone who has ever worked a customer service based job will tell you that no one cares about your problem if you insist on shouting down, name calling, threatening to get someone fired, making a scene, preventing them from helping other customers, and any other self serving & dehumanizing behavior where a letter being put in your next door neighbors mail box must be a deep state conspiracy organized by the lizard people to influence your vote in the next election. It's a pretty demoralizing experience, especially if you hear it constantly throughout the day, and that's enough to make anyone fight back a sour face or eye roll if you immediately greet them with your discount brand attitude. In any event, please, be courteous & respectful, and you'll get back what you put in. ALSO, wear a fucking mask in the middle of a pandemic, you selfish butt-ogres. 14 other customers in the Post Office on my recent visit before closing today. 4 of them didn't feel the need to wear masks for the safety & protection of others who could be impacted by your stupid asses if you're carrying a deadly asymptomatic virus. You bitching at an essential employee, whose job is under threat of being destroyed by Trump to prevent mail in voting, for something that is not even their fault while you're refusing to wear a mask -- that says that the world would be better off if we dropped your 20 step Starbucks drink order lovin' ass on a deserted island with all the other Karen's to compete in a death match for Karen supremacy. Only the worst haircut can survive! read more

Came to this facility to process my Passport Replacement and Passport name change. I had to expedite the service of my passport due to my September trip to Jamaica and it arrived exactly one week from the day I mailed out my old passport, court documents, photo, fees, and renewal application!!! I was impressed!! The staff were friendly and very informative. Direct and clear on instructions however some may mistaken some of the tellers for being rude. Just professional with not much of a personality yet when staff is short and employees try to be as helpful as possible, they do their best to be very quick and accurate to speed up the system to accommodate everyone and sometimes others can make it difficult for them to do their job right. This place can get very busy with long lines and a long wait that impact poor customer relations. read more

Came to do our passport applications for me & my 18month old.. (MUST MAKE AN APPOINTMENT USING THEIR KIOSK, apt through website is down) Was able to make my apt for the next day at 10am! The lady was so helpful!! She definitely went above and beyond for us! We were done within 30min. Processing fee per application is $35. read more

Service is decent once you get up to the counter. But they are super short staffed. Average wait 45min to 1 hour. read more

Hi We did order the mail box keys on 09//01/2017 They told us it's take a one week today it's 10/25/2017 still they don't have it .. I'm here at the post office on Santa Ana canyon Rd and asking for supervisor ( Oscare) and wait here for 45 minutes now he shows up first they told me his on the phone then he's in the meeting... Now he will send on of the employee ( joe ) to go with me and make the mailbox key for me which they could do it long time ago.. Most of our bills got late to pay and it damages my credit score... read more

US Post Office - Post Offices Near Me - Anaheim, California

I feel silly writing a review about a post office. But Yelp keeps prompting me, so I will! Well, like the majority of all USPS locations, the musty smell of mail is familiar, the vacant systematic faces of the postal workers is predictable, the digital number counter on the wall seems to follow behind time as I repeatedly look at my ticket number. Overall, i have a general feeling of "blah" as I switch from one foot to the other. It's always the same. Even the customers adopt the same aura as the postal workers! Argh......., so depressing! Anyhow, this location is accessible by two streets which is convenient. They have an automatic postal station, which is great since I don't always have to stand in the dreary line. I will however complain about keeping the priority/ express mail packing stocked! Most always, I have to ask for packaging that isn't displayed. Bah humbug! Overall experience.....TYPICAL! read more

US Post Office - Post Offices Near Me - Anaheim, California

If you know how to work the system, you are in and out. If you don't, you are stuck in line waiting with a number to be called before you can be helped which is always 5-10 minutes later. The trick is simple: use the little thing that looks like an ATM machine in the other room. Not in the post office main office, but off to the side they have a machine that you can weigh your own product, get postage for your own product and a little bin to the right that you can dump the package into. Other great thing is that you can also get stamps from this machine. No waiting in line, unless someone is in front of you and doesn't know how to work the system. They honestly should have 2 of these machines to speed things up and in the end. Last thing anyone wants to do is waste their precious life. Oh yeah, the parking lot sucks. Every time I'm pulling in or out, I witness other people almost backing into this car or that car etc. Watch your rear end when backing up. read more

US Post Office - Post Offices Near Me - Anaheim, California

I came in after hours to send a package through the touch pay and send right away machine. I was just finishing as an employee, Richard, came out to pick up the packages. He was very friendly in his greeting and said yeah I'll take that for you. A few seconds later he noticed I had made a mistake. I'm sending an envelope however he said technically it goes as a package and would require more postage. Definitely didn't want my Mom to pay the difference... it's a surprise. And Richard offered to help happily, showed me how to do it next time. Super friendly sweet guy. Thanks very much. read more

This is my first choice in shipping services. Eliane and Richard, went out of their way to help me. All the workers are great! I pass 3 post offices but go out of my way for this one. Usually not a long wait, and quick services. Thank you E & Rich! read more

Line out the door and they only had one clerk handling packages. The other person was "only for passports" even though nobody in line was getting a passport. Waited 45 minutes then the clerk tried to force me to buy my own tape when I clearly saw tape on her desk. Awful service read more

Overall nice post office but is definitely hit or miss if you are mailing lots of packages. 2 of the workers are super slow and it can take a while. Other 2 workers and super quick and on their game. Came in with 7 packages yesterday and was in and out in a flash. The lady working was really quick! read more

DO NOT GO HERE FOR PASSPORTS!!!! They have NO clue what they're doing. We went FOUR times and STILL didn't receive the correct information from them. Absolutely horrible and will not go back for any sort of needs from the USPS. read more

Went to this post office for my daughter's passport and brought with me all required documentation including a notarized letter from my husband giving me permission to obtain it on our behalf. Well, the post office employee being the helpful employee that he was, removed the copy of my husbands drivers license saying very authoritatively that it was not necessary since only the parent submitting in person needs to provide a copy. After paying the rush fee to receive her passport for our out of country trip, I received a letter from the government saying the application is incomplete instead of a passport. I can't possibly put into words my dissatisfaction with this post office. What a waste of time. What a waste of money. What a joke. read more

I love this post office and will go out of my way to come here! Every employee That has helped me has been super nice! They are informative when I have questions and they don't make me feel rushed during my transactions like other post offices do. read more

Always have a good experience when I come here which is often. Elaine is one the of the best customer service people! She is so friendly!

Came in a couple days ago, in such a rush, but Richard was super helpful, answered all of my questions, a genuine soul, a postive light & makes a great asset to this location. I hope he gets the recognition he deserves. Keep shining man! read more

Absolutely Horrendous Service. There are many Americans desperate for jobs who would give their right arms to work for the USPS. The current employees at the Anaheim Hills PO do not deserve their positions! They are incompetent. They are rude. They go out of their way to be very unhelpful. Despite long 20-minute-wait Christmas lines, one (of just three) counter employee started checking her phone messages while we all waited. No attempt to hurry or understand that people are frustrated by the lack of staff for the number of customers. The staff makes you feel like they are doing you a MASSIVE favor by serving you. They make you feel like you are a complete inconvenience to their day! Worse still they do not do their jobs. I mailed a package and paid extra for signature required at destination service. Package was mailed with tracking. After more than a month, NO tracking showed up on the USPS website. A former postal worker confirmed that in this case, it means that the employees failed to scan in the package when it was dropped off! The manager that helped me was so UNHELPFUL basically denying any responsibility and questioning whether or not I had even dropped it off at his post office. Insulting, demeaning and in complete denial, he told me there was nothing to be done! He made absolutely no effort to assist or to make logical suggestions as to how to trace this missing package! I believe my package was misplaced and is still somewhere in this post office. He told me that was impossible! He simply wanted me to leave! He made that very obvious with his agitated, defensive demeanor. I will not use this post office ever again. It's the sort of place where the employees would rather throw your mail in the trash can rather than get off their stool and put it into the appropriate mailbox. read more

Wow. Amazing customer service. Never did I think I would yelp a post office- but Richard was exceptional. So kind and helpful to me and the customers in front of me. I watch everyone walk away looking like their day was made better. Thank you so much! read more

Called to complain that my mail was being forwarded to my wife's new address or simply returned to sender as addresses incorrectly. Hold time to talk to an agent 39-58 minutes. They are useless and make it impossible for someone to complain in a reasonable time read more

Came in today super frustrated. I'm trying to renew my passport, my pictures were too dark and I had the wrong form too. The postal employee Christine could tell I was frustrated and told me not to worry she would help me. Well she TOTALLY did. Christine told me exactly what I needed, made sure I had it all correctly filled out and then processed it all for me. Rang me up, gave me a confirmation and out the door I went. Christine had other customers, but she went above and beyond to make sure I got exactly what I needed and I really appreciated her!! This lady is a gem! The other lady postal employee working the counter was also super friendly and sweet! No one like going to the post office, but these 2 ladies make it easy! Thank you! read more

If you got used to slow service, forget that. This location has the most efficient, friendly, understanding, and professional team. Thank you! read more

Worst selection of stamps! Hate that I have to drive to orange to get popular stamps!

I've noticed the USPS has been coming to my house later and later now. Used to be 12pm now it's as late as 6pm. How is that possible. I've also had mail coming later than the package tracking said. I almost thought someone stole my mail. I actually had one of my order misplaced at someone else's house and it was never returned to me. I had to complain to customer service for the order to be reordered. Very disappointed. They even knew where they misplaced my order. If it ever happens again I will be not only be complaining but wanting someone to pay for their incompetence. read more

It's a post office. They sell stamps. You go there when you are really stuck because the USPS.com site isn't working to get you stamps, and you need some. There is always a line. Postal employees are heavily subsidized and union protected, so they're not exactly planning on how to improve customer service. Mostly you're grateful to get out without an incident that will be on national TV. read more

Worst post office ever. Their bins are always locked but not full and so they leave an open bin in the main lobby and don't maintain the drop off bins for after hours. No wonder they're BK as an institution. read more

The post office claims to have delivered a package to me and I never received it. The notification from tracking stated It was put on my porch. I was home all day and nothing was ever delivered or put on my porch. I have requested an investigation 3 times and 3 months later, still no response! This post office is the worst! PS. They do not deserve that 1 Star read more

Poor service. Understaffed, long lines. Despite bad conditions, most employees are competent. Building and grounds need maintenance and security. read more

This place is horrible. 5 people in line to pick up certified letters (which my mailman never knocked on my door for me to sign for) and the two women would not help us. They said the he manager wasn't in. It took all of us complaining loudly to get them to help us. It's always something with this post office. read more

Debbie was so rude. She asked why I had to mail today. Are you kidding? The last time I check it is a business. I am at UPS now, they couldn't be nicer. read more

Called two weeks ahead to make appointment for new passport. Was on hold for 45 min and finally able to make appointment on Saturday morning. Showed up at 10am for appointment, customer service rep juan said my name not on the list and couldn't help because we not on the list even though no one else was in line for passport. Made another appointment for next Saturday for 10am. Made sure juan wrote on name down. Came in at 10am for second appointment and juan said agent not here yet. Juan: " sometime they come in and sometime they don't". Told us to wait. Me: "What's the point of make a appointment and there's no service. What time is agent coming in?". Juan: " I don't know". Me: "So I could be here waiting for hours and the agent might not come in?". Juan: " Yes". All I can say is WTF!!!!!! read more

Its clean, It has a line, It has packing, shipping, Hallmark cards, it has everything you need ontop of rude employees .. but Its a post office. And its directly across the street from my job so eh ... it is what it is. read more

Scheduled an appt with the passport office then the day before i get a text saying it was declined call in i guess staff took the days off last minute so now i am skrewed and i took the day off of work.... our tax dollars hard at work. read more

Don't know where to start with this complaint .. I've worked in the post office for 14 years and 3 years in the military .. So I know how to treat people with respect .. First off i bought stamps from there machine which said Christmas stamps will be coming out to send out my Christmas cards .. Well US flags come out .. I love my country especially the U.S . Flag but my wife wanted Christmas stamps so i to wait to in line to get an exchange .. Well it didn't go that way.. I told them in the nicest way that what happen and the front desk didn't what to exchange them for the Christmas ones then the attitude from the front desk came out .. Total disrespectful .. No way knowing in there right mind going to talk to me that way .. So I ask for their manager and he was worst than the front desk .. I had to get my army side and lay down the law on them and tell them they can't be treating their customers like that .. I hate getting that side of me but seeing all the reviews they love getting crazy with people .. To make a Long story short i have a co worker who worked at that post office for 20 plus years and told me they should've exchanged them for false advertising for their machine saying they have Christmas stamps .. Guess they didn't want to do do the paperwork to exchange them .. read more

I'm glad I'm not the only one that feels this way about this post office! First off the parking is horrible! Its too small and can be an easy CF if you come during peak times! These employees have 0 customer service at all! There's one friendly clerk I get once in awhile and she's super nice but the rest are cold and act like robots! This location is old school compared to the one on the other side of town. It's not my favorite choice but its close when I need to get down to Orange than the other location. No frills no thrills here -_- read more

The carrier in my neighborhood is lazy. He doesn't deliver all of my mail. I went to the post office to complain, they said that the issue would be resolved and that I would receive my mail. Well it hasn't been resolved. read more

Kudos to the Postal Worker, who went beyond his duties to help me with the self serve postal meter. This genuine act of service occurred before the retail windows have opened. It's wonderful to see this kind of spirit. read more

Had an appointment today at 1pm for my son's passport. Arrived 10-15 mins ahead of time like they advised. When I got there, older white lady was helping someone with her passport. Let me remind you, our appt was at 1pm. The whole entire time I was there waiting to be next, the worker was just yapping away with the customer about her iPhone, bad WiFi connection and her daughter and nothing about passport. It's now 1:10pm past my appointment time and she's still yapping away and not doing her job. Talked to the supervisor and he asked her how much longer and she said well this lady came in with 4 passports to be done but really I'm only doing 2 cuz she didn't have all her paperwork for the other 2. She then told the supervisor to tell us to just take a seat and she'll take care of us when she's done. Let it be known that the whole time she was talking, she wasn't doing any paperwork but looking at the customer and just talking to her. I got fed up and just walked out. DO NOT COME HERE FOR PASSPORTS. Bad service. Never again read more

Gotta be one of the nicest post office's I've been too. Very friendly and service oriented and call you off by number and they really take care to make sure you get the "best deal". Not just trying to make a buck. read more