Every time I go in here and see the lady that does the passports, she has RBF. Never smiles, very curt, and dismissive. Her tone of voice is condescending and I dread getting her if I'm doing anything in the post office. read more

If I could give zero stars I would. This office is comparable to a DMV office. Bad attitudes all around. I'll no longer be using this office and advise all others to use other locations. read more

I always get attended here kindly. It's very easy going. I have returned mail, picked up mail, done my passport and it all went very well! All these bad reviews are from people who expect their ass to be kissed or they are just being dramatic. No one should be forced to put on a fake smile for 8 hours straight. Not one person in my family has ever had a problem with this post office. You guys do a great job!!! Especially the Mexican lady with curly hair :) read more

Would love to have great post office staff. It's not that they don't do their job, they are just rude and lack good customer service. I hear a lot of complaints from the Alpine community regarding the same issues. They will completely ignore you behind the wall when you need assistance but it's outside their "customer service" hours. Post master-I don't know if you are creating this negative, hostile environment but please prioritize people. You seem to close doors on people if things get stressful instead of hiring better staff that care. I can't help that other people have the same opinion as me. read more

Worst post office ever. Can't even drop off mail to the outdoor drop box unless they're open. Staff never have consistent information if you call and are always grumpy. 0/5 stars from me. read more

Try not to go to the Alpine Post Office if possible.They have rude employees and they're closed a really long time for lunch so it's not convenient. I've tried calling them before.They never answered the phone.So I tried leaving a message but they won't even call me back.I'm starting to wonder if anybody even works behind that wall. read more

worst post office ever. I do live in a rural part of alpine but EVERY SINGLE mail carries other than USPS drops packages off to my door. that is annoying enough but what inspired this review is I am currently on deployment and ordered a gift for my daughter to be delivered in HER NAME. she said the usual slip was left in the mail box and when she went to collect it was already gone. their system said it was delivered to someone else!!! Not sure how that happened without identification. I avoid this place like the plague but Amazon apparently went through then this time. Avoid using them if you can. read more

I tried getting a box but wax allot and I get my mail at z friends very easy and they are excellent people working there!

Every business government or not needs to appreciate customers and provide respectful and helpful service. I am always super appreciative and respectful of the employees, and then I kind of laugh that I'm the customer but I have to bring the good vibes to them. Most post office employees in other places I've lived had much better attitudes and gave much better service. I don't know what it is about Alpine... read more

Terrible customer service at Alpine Post Office! The gals at the counter never greet you, smile or ask how you are doing. They seem to hate their jobs and it is quite obvious. I watch how they treat other customers while I wait in line and it is just rude. On occasion, we have had to deal with the people in the back or called in to speak to them about stuck mail in the slot or lost packages and you get the same poor customer service. They could care less about your issues with their service or performance and they all seem to have the same bad attitude, but it starts from leadership at the top, so it must be the Postmaster not doing his job. I have been in Alpine just over 5 years now and it still has not changed, so I finally wanted to write this review. Very sad bunch of miserable people there. Life is too short! Go to Postal Annex on Alpine Blvd. just up the street...maybe a little pricier, but at least they are friendly! read more

They scanned my package. Sent me the notification it was delivered. Then they lost it. Promised to call me back before the end of the day. No call back. Now they have an hour wait time when I called in. Terrible service. Post Master said it was delivered to the Apartments behind the facility. When the postmaster returned the "Apartment" was vacant and the box was not there. I was told there is nothing they can do since it was "delivered"; even though they sent it to the wrong place. Two weeks later the packages is suddenly found. This office is completely unreliable! Returned for a UPS package marked Delivered. I gave the woman at the front desk the tracking number. She said she wouldn't look for it because it wasn't sent through USPS. The service remains terrible. Someone should look into this! read more

The mail in Alpine frequently gets delivered to the wrong addresses and/or mailboxes. We seldom will mail anything from the Alpine Post Office because you cannot know that it will reach its intended destination if you mail it from this post office...even if you walk it inside the post office. No one working there, including the postmaster, seems to care. read more

This Post Office is the worst I have ever encountered. They don't actually deliver mail to us here, all mail eventually goes into a PO Box. Tracking status NEVER matches reality. Unfortunately I have no alternative. read more

Of all the post offices I've been to; this one has to be the worst. They refuse to actually deliver my mail so I have to come pick everything up. To make matters worse, the only hours you can pick up packages are M-F 10-5 with the exception of 1230-1, where apparently the entire staff takes lunch at the same time. You're out of luck if you work for a living, apparently. Thanks USPS! read more

Well, the windows are only open a couple hours in the morning and a couple in the afternoon. You would think they could staff the window with more than ONE grumpy employee. Maybe when they shut down the government the PO should be included. I should have gone to the alternative store. PS. Santee USPS gets 4 stars read more

This review is for two reasons: 1) To tell the naysayers to stuff it, and 2) Because the USPS doesn't get a lot of love for all the amazing work they do. To the first point: If you are here to write a bad review of a US government employee, let me say THINK AGAIN. Are you really dumb enough to put your real name on that review, along with a picture of your face, and post it up here on the interwebs for everyone who works here to read? And then, are you dumber still to keep going into the same post office (or, frankly, ANY post office) and think you're going to get speedy, keen service that'll kiss your ass? Look, guys and gals, this ain't the private sector (go watch Ghostbusters if you need some clarification on that reference), it's the gov. They do not need, want, or give two sweet teas about your opinion, and they will get to whatever you want done in their own time, whether that pisses you off or not. You would be wise NOT to mess with government employees, in general, period. Because who has the power here? THEY DO. End of story. To address the second point, I frankly love the US Postal Service. They will deliver pretty much anything straight to my door on time, intact, through all weather and hardships, with zero thanks from you, me or anyone else. They don't get nearly the respect they deserve for this job, and if you think you're going to waltz into a small town branch and have the staff bow down to you for any reason, you are sorely mistaken. It is YOU who should be bowing down to THEM. Consider: Who delivers your Christmas packages, on time, every time? Who brings you all your Amazon packages full of nonsense, with a quickness? Who delivers your snail mail, all day every day? Who gives you the cheapest rates, to any destination on the globe? Oh, you get the wrong mail in your box "all the time"? Boohoo! It must be hard having such a life where you can't simply take the mail up the street to your neighbor and stick it in their box without complaining about this insignificant mistake on Yelp and giving the mail carrier 1 star for their efforts. Maybe your mail is being lost or incorrectly delivered because you posted a crappy review of the USPS employees on Yelp. Have any of you 1-star, 1-brain-cell folks ever considered THAT possibility? I am fed up with the negativity here. I am fed up with people dumping on postal workers. They are federal employees, and they put up with a lot of your crap, uncomplaining. I appreciate my postal employees and all that they do. Because ultimately this job is about service. And although all you mofos are gonna say "thank you for your service" to a random military member, for some reason that thanks and courtesy doesn't extend to postal employees. Ponder that before you write up your next review, won't you? I double-dog dare you. read more

There's a tiny lady with a blue shirt that went out of her way to help me when delivering my package I appreciate her

The lady was very rude, I went to send out a poshmark package that was already paid for, I went to get the free box/bag that has never been an issue before and she informed me I would have to pay for it, despite the poshmark label saying otherwise. It was $1.89, no biggie but the attitude wasn't necessary and don't be pissy with me for you not knowing your companies. read more

I got the pleaser of meeting the post master John. knowing that I would be traveling by the town on a certain day I had a package delivered general Delivery there. It's a smaller town than I realized for my 40' rv so when I pulled into the back lot PM John stepped out was happy to go back in and grab my package and was able to express his care for his town and post office. He even gave me some great tips for my traveling the local area. met several locals also that were extremely nice and helpful. read more

Over the past year I had multiple experiences that match some of the negative reviews others have posted. Some of the employees are very kind. The manager can be extremely rude some days, and other days he can be very nice. I'm not as stoked on this place as I was when I first moved here 3 years ago. I don't look forward to having to drop my mail off now, so I usually try to take it to a different location if I have time. The reality is that I have no clue what kind of stresses and injustices that the manager has to deal with in his own life that may cause some days to be harder for him. And while I don't think it justifies being rude to the customers, I hope he finds the peace and happiness in life that he deserves. read more

I had a mishap with a package that said delivered but didn't arrive to my house. I called this office and spoke with Jan, their new supervisor. She was seriously so helpful! She looked around and was able to call Ken and he came and dropped off my package within seriously like an hour! This post office is super friendly and helpful. Ken, our delivery man is also so cool, he brings treats for my dog and just a nice guy. Happy to have this place as our neighborhood post office!! read more

My girlfriend and i just left this post office and i have to say i've had bad customer service but this was next level. My girlfriend was getting her picture taken for a very important legal document. And we were not shown the photos until after they were payed for. The photo was TERRIBLE. for anyone that has gotten a passport you know your photo can not be flawed. Her eyes were almost completely closed and they said that it was perfect. NOT ACCEPTABLE!!!... We talked to the manager and he was extremely rude. to both of us. And made comments that left my girlfriend in tears. I would hope that this does not happen to someone else cause this was something else. HORRIBLE HORRIBLE HORRIBLE. read more

Terri and her associate are amazing! I was alerted that my kids personalized Easter presents were being returned to sender (across the country) and she ran outside as the truck was leaving to intercept the package and send it to my change of address on file. She got off the phone so fast to catch the truck! I was alerted shortly later that the package would arrive by Easter - all thanks to the helpful staff and especially Terri at the Alpine post office read more

Surprisingly not customer friendly at all. It's a cute little small town Post Office, but that's where it stops. We too get other people's mail and neighbors down the road get ours. We've gone to that program that tells you what mail you're supposed to get. That has helped a lot. It seems now our mail is delivered correctly. What a difference. We drop off most of our mail at the one on 2nd Street because if we put it in the mailbox or drop it at this location it seems to take an extra 2 days to get delivered. Not sure why that is, but it's pretty consistent, so we've stopped going to the Alpine location. How sad. Takes away from that little town feel. We love this little Alpine... read more

This is the worst post office I have multiples problems here lost Package, rude customer service. And staff dont wear mandatory MASK. Avoid this place. read more

Yep another day with someone else's mail in my mail box. I wonder where my mail is. I called the post "master" AGAIN. I even pay for a P.O. Box and I get mail for the box below mine. What's going on!! Can't they read numbers. read more

love this place staff is great. catherine is the best she is very helpful and awesome. the whole staff is great. love alpine USPS. read more

I've lived in the area for over 25 years and have always had pleasant interactions with the Alpine post office employees. They are polite, helpful and efficient. We get quite a few packages delivered and I can only think of one time over all these years that there was a problem. Sherry, Mychael, Ricardo...all of the employees do a great job! read more

Sure it's old, run down, has lines that take days to go through, but disgruntled workers are far and few between. This perfectly sized post office sits just off the main drive in Alpine filtering locals in and keeping tourists at bay. With the surrounding community living mainly out of the main town there are post office boxes galore and take over two-thirds of the customer lobby. Rates are fair for box rentals and the attitudes behind the counter (most of the time) are pleasant and filled with true small town cheerfulness. As you stand in line you realize that many of your fellow customers have a relationship with the postal workers asking about the kids, goats, and local happenings. Perhaps this will put you out of place for the time being until you walk up to the counter and receive the same friendly conversation. They instantly make you feel like you are part of the community and are truly interested in the joys of your life. The drive way is a bit tricky if youve never been. Small and hidden unless you are looking for it, it is easy to drive by. Located right next to a school bus stop, be prepared to wait for a bus to load/unload our young citizens just near the parking lot exit. read more

Went to my P.O. Box to pick up a package and I was informed by the postmaster that they put the key to retrieve my package in the wrong P. O. Box AGAIN. He told me to file a claim like it was no big deal. This isn't the first time. I receive other people's mail at my P.O. Box and at home and we return it to the post office. I pay to get make sure I get my mail safely and I'm not getting the service by the USPS that hey promise. So now I'm out of a package that was desperately need for a celebration. So now I need to file a claim and wait who knows how long to hopefully get my money back. They will probably send the check and deliver that to the wrong P O Box as well and then tell me they sent me a check! I was also told they don't even know which box they put the key in or who retrieved they key and took my package. Postmaster didn't care that HE lost my package!! Paying for services not rendered. read more

This is rich We changed our address from our street to a PO Box here in Alpine,Ca 92903 We had mail stole from our street mail box. The USPS was of no HELP I was told to call the SD Sheriff by Mr. USPS Why? It's a Federal Crime to Steal US Mail Why would the local law be called? A package is shipped to our street address here in Alpine,Ca 91901 The package gets move around the USPS office here in Alpine,Ca 91901 for two After the third day I drive down to the USPS office here in Alpine,Ca 91901 I ask Mr. USPS where is our package? Mr.USPS states we put in a change of address and your package was sent back to Santa Anna Me why could you not get off your Dime and carry it over to my PO Box here in the same building.? Mr. USPS you that's me don't understand Back and forth two or three times All I get is I don't understand Oh I understand the taxpayers money is being pissed away. Mr. USPS if you feel that way. No it's a fact the USPS is broken But unlike a privet business we can't get more money from the taxpayers Here's an idea remove SERVICE from USPS and change it to US Post When we moved here 30 plus years ago we had SERVICE no longer It's get the paycheck and screw the public. Can we give less then one star? 11/5/2016 Hosed again Item was sent to street address and PO Box I bought it on eBay and showed PO Box and street address It arrived at the Alpine Office 11/4/2016 and was sent to ? Folks how hard is to deliver it to our PO Box? NO it gets sent to who knowers ? Services the Alpine USPS could give a fig about service. Don't go and ask for HELP All you get is this is how it's done and we don't give a FIG about you and Mr.I'm in charge who repeats again and again THIS IS HOW ITS DONE!!!! read more

The Postmaster is rude and condescending, the actual office hours are ludicrous (M-F 10-4, with an hour for lunch in the middle of the day, and no Saturday hours), and they lose mail. read more

Worst post office service I have ever experienced! My mail keeps being held and they do not even have the courtesy to tell me it's being held. There excuse was my mailbox was open. I have checked my mailbox every day and it is not left open, yet my mail continues to be held. I have to drive to the post office to pick it up. read more

Sorry to read such bad reviews of our Alpine post office.. I totally agree that there have been a few duds working at the counter over the twenty five years I have dealt with the Alpine Post Office BUT that doesn't seem to be true any longer. I now find the staff to be friendly and courteous.. Once in a while we receive a letter that is addressed to someone else but I simply return it to our mailbox and it's taken care of. We can't complain about our mailman either because we find him to be hardworking, courteous and efficient.. read more

Great staff. Seem to always be overly friendly, even with some not so friendly and sometimes impatient/ self important customers. Love Sherri. I've been coming into the post office for years trying to get packages sent off for my business along with 2 tiny kids with me most trips...other dads know how that can go! Sherry has always been great with them. :) read more

Our mailman Jeff in Alpine Heights is great!

I tried to look past the dreary exterior and walked in to mail a letter. Yikes this place is a time warp from the 1970's in terms of decor and technology. I swear I saw someone on a typewriter. Too bad the postal annex down the street is a tinge worse. read more

I have done business with this Post Office for in excess of 20 years without so much as a single complaint...I've had the same mailman for at least 10 of those years, and know just about everyone at the Post Office at least by face, if not by name...Never have I encountered such a worker as "Brian", who is a newcomer to the staff, and about as nasty of a human being; using the term loosely, as you could ever regret to encounter...Deal directly with UPS or Fed Ex, both of which provide awesome package service without any lip service involved; especially since options are very limited in this town, it would appear they take advantage of that...I have already complained about this individual once, and I am now complaining again; from what I know it is highly illegal to withhold someone's mail from them...I guess I'm about to find out... read more

Most unfriendly and unhelpful staff I've ever dealt with at a post office. Period. Not open on Saturdays, closed from 12-1pm everyday... Sounds pretty good to me. Try smiling and not being upset and/or irritated with the customer when you don't know how to void a transaction. Had to get a PO BOX a year ago after being the VICTIM of domestic violence. I had never had one before. I WASN'T told that the zip code was 91903 instead of Alpine's 91901. Didn't get my mail AND they acted as if it were MY FAULT. Went in today, 2 weeks late to pay for my PO BOX because I work Monday thru Friday. Rude girl working was irritated that I had a check for the wrong amount because I wasn't notified that the cost went up as of January from $32 to $35... That okay, I'll pay the difference in cash. Then she says, It's $57.00.. Because there's a $25 LATE FEE. No thanks. Then she acted irritated because she couldn't figure out how to void the transaction. Went home and forwarded my mail. So rude, unprofessional and what a miserable place. YOU HAVE AN EASY ASS JOB. BR GRATEFUL FOR THE PEOPLE YOU HELP. read more

This review is for the USPS in general. I am posting here because the certified mail was sent from this office. On 12/9/20 I sent two pieces of certified mail. I sent these letters, which were time sensitive for legal reasons, via certified mail to a business in Florissant, MO and the other to the Federal Trade Commission in Washington, DC. The post office should issue a warning that mail is taking over two months (yes, TWO MONTHS) to arrive. The piece sent to Missouri is still in St. Louis, where it has been since December 18, 2020. The letter sent to Washington, DC was just delivered 1/25/2021! It appears I will no longer be sending anything important via USPS. I will spend the extra money and send anything via FedEx or UPS. I realize they are probably short employees due to the pandemic, but they need to hire temps, (yes they have and can) have employees work overtime, and call back laid off and retired employees. read more