My income is late again and I am on the phone for the 6th hour today waiting with the same hold music from the other day that made me sleep for 24 hours with a migraine... like this one. Please return my missing income from last year as I have not recovered any from the fraud payee that has been closed permanently under the care of Carolyn Housman and CA Senior Adult Services Don Myers who couldn't understand I fired him for so many years before all the pains expressed through every neglected call with SSI before I was evicted from them defaulting and caused me to lose all of my property, home, family, supplies, tools, clothing, artwork, all promised to be recovered by SDPD and property who also hung up on me with my disability that needs acomodation sometimes even costing me 50% of my paychecks to get assistance when I am well. SSI leaves me less than $300 a month after my humiliating rent amount of $1000 at the very top of what I will sacrifice for a roof over my head after 100% of my money has been on rent and trying to recover lost tools and supplies. I still need towels, heat as reaquired by CA LAW in a rental- I can't afford with default and forcing me to continue reporting SSI left me in my car screaming for help and getting hung up on... sick and unable to reach them by my car that I lived in until I lost it with my rights to have a safety plan and for care at the hospital of my choice or not. I lost my rights to protect myself and have been slandered I have been harassed by CRF workers and they have been reported to SDPD and APS when I stayed at their abusive non accommodating crisis home for health care vs hospitalization against me trying to walk again and recover after so many years stuck in a gas leak and with CPTSD from being raped by someone I cant seem to get arrested with companies who make me look so bad such as the reports of me screaming about the poor care I have never been forced to continue to encounter until Don Myers closed actor of El Cajon PD. I need help with recovering money from this month and still on hold. I hung up after a few hours on hold the first time and the other time almost an hour and half. Now I am still on hold for almost 2 Hours and they are rude and have called me Pet names at window 3 needing help suing and recovering payment for my personal charges as soon as follow up as requested in many calls since and closing of my witness as my payee shortly after as he was a Captain in the Marines and also heard the PET NAME or SEXUAL HARRASSING OF UNWANTED NAME CALLING and Sexualizing me calling me MAM countless times as I just needed help and placement. My rent was due on the 1st and you have neglected to pay my income on time I have set up direct deposit several times before you were forcing me again into the abusive company of your office and waiting room eyeballing experience. I proivide myself peace and privacy and choose only 5 star business and people to remember with the other a concern with my duty to report previously as an agent salesperson in CA licensed for 12 years I am unable to pay for the car or home I lost I lost all of my work supplies and tools as well as electronics and files I lost my files with sensitive material and records of my birth and health needing me to change my name I asked to talk to the judge and you hung up on me after I was hit with a knife asking for my rent to be sent to me to evacuate for safety I asked help to flee from your care I asked for land in CA from Washington DC and need to push my draft through so still waiting for records I have asked for you I have asked you to turn in the person at window 3 and close your office I have asked you to report yourself to civil rights all while my children visitations ignored and also reported with my duty as an agent when I could afford the test and associations checking me out I still have them waiting for mom My service animal needs grooming professionally and I am trying my best to even cut my own hair for the 5th year You are unable to help me with care or decent customer care or accomodations for my disability and inability to do business in the face of your poorly maintained care workers I am still patiently waiting your response on the phone as I have today again reported you to fraud as I have at my banks and yours with the payee mess you caused against the judge and I as we already decided my care and you are stealing my rights I asked help for gas leak victims as myself with communication disorder due to my large tongue and large webbed neck swelling when I need your help to commuynicate === I have 72 hours promised care by IHSS after a social worker saw I needed basic care like grooming and feeding myself as I am still begging for help to be able to afford enought to cook 2 to 3 times a day or eat that much as I prefer healthy but am forced to poor diet after cancer STOP HELP JUST NEED MY MONEY PUT IN MY ACCOUNT AS IT IS MISSING AND I HAVE $0 read more

Seriously the worst experience. Slow and no one cared. I had an appointment and was still here 2.5 hours. Asked to speak to the supervisor because the associate couldn't help me and was asked to go back to the lobby and wait more. Save yourself hassle and go to the La Mesa office or San Diego. Insane. read more

Wtf Nobody has been helping! I have called the whole month and not one person has made the effort to actually help get this small issue resolved. I literally have proof that I have called multiple times a day everyday throughout the whole month and yes, I'm calling the correct number. Sometimes when I call it allows for a callback which either way is pointless because the useless workers never stay on the line. They just hang up or better yet there has been times they don't even give me a call back. I don't even know how to reach anyone at this point like this is so beyond unprofessional and horrible. A WHOLE MONTH OF NO ONE ANSWERING, OR HELPING. read more

I called at 3:55pm hoping that someone would answer my call before closing time of 4:00pm, a girl answered and assisted me with my issue in 5 mins after all ID verification and despite knowing the time constraint. Excellent customer service, people willing to help and very courteous representative at this El Cajon office. After calling all day from 9am to 3:45pm the Chula Vista field office which no one ever answered and being on Hold for an average of 1hr on each call, my last call at 3:45 pm was disconnected. This was the reason why I decided to call the El Cajon Field office, what a difference, better service!! read more

Very personable level headed individuals with fact based real time answers. My advice to someone thinking of applying is don't let the intimidating thought of being denied stop you,every case is handled individually it will be fine. read more

Called the 1-800 number to make an appt and after being on hold for 1.5 hours hung up and decided to just go in person. Went today and arrived at 1:30 pm. Stood in the outside line for 30 mins then finally was allowed in. Stood in the inside line for another 30 mins until I was finally called to Window 1. Checked in and then sat for TWO hours until I was called to Window 9. The employee got my info and then scheduled my phone interview for May. Took all of two mins to do this. Why couldn't the clerk at Window 1 have done this? Of the 17 windows only two or three were open and even they sat without any customers for quite a while. read more

The employees behind the desk are helpful & do their best to get you in and out except the security guards, they treat the elders extremely rude and act entitled to do so. One lady told the security guard it was cold and asked if she could wait inside and he told her "nobody told you to come outside" just extremely rude for no reason and should get a different job if they can't handle something as simple as watching the front door. Not one of the security guards was polite to any of the older people and thought one another was funny. HIRE NEW SECURITY! 02/06/24 read more

I went to this place to just ask a question I waited more then 3 hours in 17 windows just 3 of theme are working all the people outside in line waiting to get in people inside they are waiting they are working very very slow so Sad it was really disappointing read more

Very concerning on many levels. I feel for the people that really need help and have no one to help them. I assisted an elderly family member and came here to get some help but instead I witnessed a hostile tall heavy set security guard banging on the glass door to let a guy that doesn't speak English know to move forward and come in. Then the front desk person that checks you in doesn't listen and made several mistakes with us. The security guard needs to respect others, he's not above anyone. The phone wait is insane, representatives are rude, make mistakes, lie and need better training. This place gave me racist, prejudice, no empathy, no respect vibes. I really feel for the individuals that get screwed over by these people that don't care, your just another number, another paperwork to them. I believe they can destroy your life and leave you homeless and cause stress and anguish due to their lack of professionalism. The world is different now and these reps are there for a pay check not to help or assist you. God bless. read more

They are bad with giving the right information out. Will cut u off and send letter late to you. I would prefer any other county like Chula Vista national city to you. read more

Not a great experience - for what I needed I can't use my SS account's online services. I am required to make an appointment to start receiving my benefits. After calling on the phone a few times and waiting on hold for hours each time (and being cut off once), I tried the walk in approach. I waited for 2 plus hours to make an appointment - the first available was 2 months away. Luckily I am not in crisis - I feel for those who are. read more

Honestly I have never done a bad review to a place first time I ever had a very bad experience the front desk was really rude to my mother she is handicap doesn't speak English that much and we try to talk to the front desk about paperwork being wrong she don't even let me explain she just shut me up and said no I'm like ???? Damn rudeeee and her attitude it's not nice towards people who barley speak English and she just said go to the other place that got this paperwork I'm like wow damn will not come here anymore read more

I talked to Sabrina today and she messed up my paper work I'm mentally Disabled and she said a whole bunch lies on my paper work I feel that she is unprofessional and don't know what she did she don't know how to do paper work then I came in on Thursday and some lady told me oh well so I'm requesting to talk to a supervisor I feel they really r bitches there and don't know how to do there paper work I feel they should loose there job because there r mentally Disabled pepole that need help and they r rude and disrespectful to pepole there only out to get a pay check there not help here to help people I am so irritated with this place I feel that they have no good judgement and need training thanks read more

My wife came by here to start her name change process. She told me that everyone was so pleasant from the security guard to the people working here. The entire process took about 20 minutes, although she did print out and fill the paperwork out ahead of time. There wasn't a lot of people here when we went. I'd recommend coming here for any social security needs that you need to do in person. I highly suggest trying to find the paperwork online and filling it out ahead of time. Staff will love you and it'll make everything go that much smoother and faster. read more

Great experience! I was in and out in 20 minutes flat. I timed it. I got there 15 minutes early and found there were 20 people already in line, not a big deal. The doors opened 3 minutes before 9 to set up information and flyers. At 9 the doors opened they were letting people in. Social distancing and face masks are still being honored at this location. If you don't have a mask they will provide one. I waited in line 7 minutes after the doors opened, I was given a ticket, headed to the open window, answered a few questions and was called shortly after. The staff was very nice, helpful and efficient. The facilities updated, clean and orderly. I went in to change my last name and it was the easiest process ever. Two thumbs up for this location. read more

I arrived at 800 am, they office opened at 900 am. I was in and out after applying for Medicare Part B in 15 minutes. I didn't actually need to go in person however the Chula Vista office gave me bad directions on how to apply. The office was organized, clean the person helping me professional and all business . Get there on or before 800 am and the line should be very manageable. read more

This place is extremely slow; understaffed. I arrived before opening hours 9:00am was third in line & once inside I waited 2hrs. The representatives requests documents they don't even know how to obtain; such as I-94. I asked how do I obtain this, she literally said "I don't know" but I need that document. Ignorance is on the rise, what a a shame. I was able to figure it out on my own. read more

This office is only for SS cards. (new/replacement/corrections/name changes.) Came here to change my name on a Thursday afternoon at about 230p and was out in less than 20 minutes. You walk in, go to the automated kiosk immediately to your right and get a number. The security guard is SUPER nice and makes sure everyone has a number or is here for the right reason so you don't waste your time. He even speaks a little (broken) espanol! The lady that helped me was nice, no attitude here girlfriennnnd! I wonder if Meta World Peace waited at a SS office... read more

Social Security - Outside, across from Mor furniture and Weight Watchers - Public Services & Government Near Me - El Cajon, California

Arrived 45 minutes before the office opened. Was about 20th in line. Once inside I waited 3.5 hours for my turn. Going in to social security is never easy! read more

I needed to deliver a death certificate to SSA for my dad. It turns out the El Cajon office on Arnele has drop off hours Mon-Fri 12:30-3:00. I walked up to the door and a security guard opened it and showed me to the drop off slot on the wall. Fast and easy! read more

I came in today to apply to get a new social security card with my new name. The building was empty! I walked in, did my name change and left in under ten minutes from start to finish. I could not believe my luck. I also went next door to have my insurance card renewed and updated and go figure my luck continued! I was the happiest camper! Great service! Record times! I am impressed! And thank you Jesus read more

Parking good, employees not efficient. Every time they opened a new window they close so that only two were opened at any one time. They don't update the board and takes forever read more

I just wanted to extend my gratitude and appreciation for the Social Security office in El Cajon off of Arnelle. Everytime I go to the social security office I get Hung H. and I am pleased to say he is so organized and precise and really takes his time. I have not had any problems or incomplete forms or documents and would like to express my gratitude for his great and exceptional work. Keep up the good work Hung H. THANK YOU , THANK YOU , THANK YOU! TYFFANII KEY. BUSINESS OFFICE ASSISTANT @ S.D. POST ACUTE CENTER!!!! read more

4/11/18 - Alice (window 7) Appointment time was 11:15am. Arrived/check in at 11 am. Waited over an hour to find out incompetent staff wasn't aware of my presence. If I had not came up to the front desk. I probably still be there right now. Excuse saying that she has a new system doesn't mean nothing. Wasting an hour of my time. Incompetent staff like this waste tax payers money.. POS like this woman shouldn't work here.. FYI : appointment was only for them to make a copy of death certificate. Which took less than 2 minutes read more

Fast and efficient. I went in to the card center for a name change after getting married. The field mgr that helped me was very helpful, knowledgeable and efficient. I was in and out within 15 minutes! read more

Just like any other ss office. Neither good nor bad. Parking good, customer service needs work, especially needing to be more sensitive to people who may have a difficult time understanding the process of things, such was the case of family members of mine. it caused them to not choose to come back to this particular office. I do not like to be contacted asking for my review to be removed which is against yelp policy, which has happened before. Therefore this is simply amended. read more

I went here on a Friday around 2pm to get a social security card replaced. I waited about five minutes after checking in before being called up. The agent was very helpful and nice. I was in and out in about 15 minutes and told I would get a replacement in a week or two. Great experience. read more

Extremely fast service! Was in and out within 15 minutes. I thought it would be like the dmv with long lines. Recieved my new card in less than a week! read more

I came here for a name change last Friday. After seeing the horrible reviews from the Social Security downtown, I decided to make the drive out to El Cajon in hopes that the process would be easier and faster. Prior to going to the office, I knew what documents I needed: marriage certificate, ID, name change form, etc. So I had everything ready to go. Let's be real- a trip to the Social Security office is never "fun" or "enjoyable", but I honestly couldn't have had a better experience with this office. I got to the office at about 8:45 AM and there were two people ahead of me, which wasn't bad at all. Once the office opened, an employee gives you a ticket, much like the process at the DMV, and you wait to be called up. I waited about 2 minutes, got up to the window, did my name change, and was out by 9:15! I basically took the whole day off for no reason, thinking I was going to be waiting all day at the social security office. Anyways, the employees were friendly, the office is clean, and if you get there when they open up- the process is fast! read more

I tried to do my taxes the other day and my Efile was rejected due to a discrepancy of my date of birth. The Social Security Office had me listed as July 11th instead of June 11th. I had to make a trip down here with my birth certificate and ID to update my records. This morning I went down. The office is easy enough to find right off Johnson. Huge parking lot. I walked in and you have to kind of check in and grab a number. I grabbed my number and sat down. Interesting mix of people in there. Lots of old folks, and lots of white trash. Thats El Cajon for you I guess. Anyways......had to wait about 30 minutes before I was called. I think they take appointments and I would recommend making one. It will probably save you some time. My number got called and I walked up to this desk. Turns out once your number is called, they find out what you need and officially check you in. You then go sit back down and wait. I only waited like 5 more minutes until a nice lady called my name. Simple process. Gave her my birth certificate and ID and she updated the records. She said it would take a few weeks to get updated and she also hooked me up with a new social security card which she will send me in the mail. I haven't had a SS card in quite some time so its nice they give that to you for free. Interesting tidbit about that.....on the paperwork they give you, it states that they will only send you a replacement card 10 times in your lifetime, and no more than 3 in one year. Who the F loses their card more than twice in a year or more than 9 times in their life? If you lose it that often, you don't deserve to be in the system or to collect any kinds of benefits. Ha! Besides the wait and the strange people all around, the people that worked there were really nice and got me what I needed so they are A-OK in my book. read more

I walked in, checked in at the kiosk, sat down (it was 11:20), I was called, she took my marriage certificate for name change and my ticket, asked a couple of questions, then handed me my receipt. I walked out, (it was 11:24). Yes! You read that correctly, FOUR FREAKIN MINUTES! In and out! Maybe 5 minutes if you count checking in at the kiosk. LOVED the speedy service. When I walked in, the security guard asked me what I was getting done, I let him know, he told me which button to choose on the kiosk. There was one person being helped, and I was the only other person in there waiting. Definitely worth the drive from imperial beach. My husband and I went to eat lunch at the Red Robin in Bonita afterward, we waited longer to be noticed by a waiter there, than our whole experience at the social security office. That's how a government office should be ran! read more

We came here to get my new SS card after getting married. Arrived twenty minutes before opening, ended up being second in line, and got in and out of there within five minutes of opening. The security guard and employee that helped us were both very friendly and willing to help. My tip would be to just go early and wait. Yes, you're waiting either way so it doesn't necessarily "save time", but at least you're not sitting in a sweaty waiting room hoping to be cattle called up to the window behind the dozen people ahead of you. Also, no food or drink, so be ready to toss that Starbucks once you hit the door. read more

I DO NOT like dealing with government agencies (DMV, IRS, Social Security, etc.). I am a 73 year old, impatient curmudgeon and I HATE to wait for anything. We (my wife and I) needed to have someone review our Medicare data and change our payments to part B. We arrived at 2:30PM without an appointment. We were seated with a claims person before 3PM. She was friendly, understanding and very helpful. We completed the necessary paperwork and were home before 3:30. This place is awesome. If you need SS help, go to El Cajon - speedy, friendly and competent. read more

If you need anything social security related, go to this office! The guards are extremely helpful and the agents are knowledgeable, courteous, and efficient. Even though there was a line, we were in and out in about 20 minutes. Couldn't have asked for an easier or better experience. We did not have an appointment. Note: There are two entrances! One related to card services and the other doors for claims and other services. Take a look and choose the right line. read more

I usually don't like to come to goverment office to have my paper done because of long line waiting, rush-people, or sometimes discriminated people (not doing anything, but you can feel it) But this office is totally different. Everything works in medlow pace, no rush, no slow. People are so nice, friendly, and helpful. They really spend time and give advice for you on how to get your paper work done. Even the security staff not only look professional but also nice!!! I like people here, wish all of you always have a great day at work. :) read more

When you walk in to a situation you know nothing about and you are unsure of laws, rules and regulations, and if that isn't enough, you are transferred by phone or in person to several people, it's incredibly refreshing to be helped by this knowledgable young man named IDIN. IDIN made me feel at ease, he had a smile on his face from the time he got me from the waiting room until we were done. He truly loves helping people and loves what he does and he says so. He explained everything to me and took his time and he knew his role. I highly recommend his help, though you have to wait your turn unless you can request with an appointment. Thank you IDIN! read more

The single star is for the excellent customer service. I was in and out in a flash. However, they took my old card and wrote void on it (I changed my name). I spent 4 hours afterward at the DMV only to find out that they NEEDED that card. Yes, even after a name change. Now I have to wait to receive my new card, wait another day at the DMV and maybe they will issue my new Drivers License. Thanks tons people! read more

Super quick!! Friendly officer at desk and helpful. Lots of parking available easy to find.

I have had BAD experiences with this place & a COUPLE of good ones. This LAST time, I had to drop off a Marriage certificate. The young man that helped me was very good, took care of everything. BUT the usual took over after that. This placed has messed up so many things & I had ONE horrible, snotty, pure mean young woman that was supposed to help me with my disability. I believe her last name was LIPTON? SHE was SO rude! When I asked her what paperwork and things I needed to update my case because I was supposed to get an increase. I was unable to work (though I had previously always worked 2 jobs to support myself & son), I had been stricken with a neuroimmune illness that made me VERY sick & weak, I had lost so much weight I was under 100 lbs & could barely function. She called me lazy, and said she didn't care if If I had no place to live ( she said it isn't her problem), she told me she wouldn't help me get food assistance and hung up on me. broom rider ! NOW I was supposed to get my documents back that I had dropped off and they were to mail them back to me. A week ago I received an EXPRESS envelope that was to contain my paperwork. It had a cover letter with my name & all the information about my paperwork being sent back to me. BUT ONE HUGE THING WRONG. the cover letter had my name & info & was fine, but when I looked at the document, IT BELONGED TO ANOTHER WOMAN who lived in the same are I live in. She had the same first name as me but that was all. IT IS A DEATH CERTIFICATE FOR HER HUSBAND WITH ALL THEIR PERSONAL INFORMATION ! SS #s & all. I have been trying to call them for an entire week. They keep putting me on hold, then hanging up on me, disconnecting me while on hold, telling me waiting time is 15 min, so I wait & then suddenly dead air &after 5 more minutes a disconnect. Twice I got a recording that said they were busy & it hung up NO internet site to contact them about this lady's death certificate( an original govt document) that she will need for other things. I cant' just go there & drop it off because you have to have an appt & you have to actually have a call got thru to get one!! THE WORST. read more

They won't let you in with food or drink!! So just had to make that clear. He stopped me at the door. I gladly left it in my car. Went back and put my info in the computer. It was after 9am and they seemed to have a few people waiting. After I filled that out, the security man gave me the paper to fill out for married name change. He was really helpful and kind. The wait wasn't to long, maybe 20 minutes. By the time I got to the window the young lady filled out paperwork. Then I corrected her and told her my last name is different. She asked for my marriage license. But since it wasn't original she sent me to the office on Magnolia & Douglas. No prob! Only 5 minutes away, probably would have been quicker if they didn't have construction going on. At least when I came back, I didn't have to wait again. I just went to her window and she filed everything for me. She was really quick and very friendly!! read more