what the hell is the point of an appointment if you're just gonna get a ticket when you get there…read morelike the dmv. My appointment is at 11:30 and it's 12:30 and I still haven't been called up. What a stupid stupid useless excuse of a system. And to add everyone there seems to hate their lives like every other government building. They don't even call the numbers in order is so stupid, someone could show up after you and get called before you. In my case that's exactly what keeps happening. Stupid people and stupid systems i swear to god.

You can't just walk in. Apparently you have to somehow make an appointment but they don't make it…read moreeasy to make an appointment. I walked in and waited 2.5 hours apparently just to "make an appointment" to come back. The appointment was 3 weeks after I initially went in. I had something come up and couldn't make the appointment- there was no feasible way to change it. It's 2025, there should be a booking website or something. I drove to the location, spent $6 on parking and waited almost 3 hours, just to have someone tell me to come back in 3 weeks of which I now have missed and don't know the best way to start this whole process over again. I'm a born citizen and just want to get my SS card replaced and it wouldn't let me do it online. Absolutely awful!

After reading some of the reviews about the Social Security Office on Aero Drive, I was really…read moreconcerned at what I would be walking into today. I must say... I was pleasantly surprised. From the security guard to the guy who took care of me (Quinton). I was so grateful for the kindness and patience they showed, especially Quinton. I had tons of questions, and he answered them all with kindness and patience. I thank them for making this a positive experience.

Wait times here are incredibly long, which would be acceptable if the staff here were knowledgeable…read moreabout the forms and requests that their own website lists. I stopped by to fill out a request form the obtain supporting documents used to file my SSN when I was born but the woman had no idea what I was talking about. I showed her on my phone where this was mentioned on their website and she still had no clue. I told her I really needed help with this and she laughed and said she still had no clue. I told her to let me speak with someone who may know and she told me she would. One hour later I'm still waiting in the lobby and this person never showed up to help. Consider this office a last resort, and if it is your last resort I'm sorry.

I just want to say the only thing that sucks about this place is that it is DMV style. You take a…read morenumber and you wait in a long line, but THANKFULLY they have chairs to wait in. I went here to renew my son's medi-cal, and you know the process when your documents are missing you're extremelyyyyy stressed and in full panic mode to beat deadlines. I've been sent back and forth between the high volume CALLs through ONE phone line, every day i'd call, the phone operators were NO HELP WHATSOEVER, they're soo effin rude!!! But this girl, i didn't catch her name. She's an angel sent from heaven i kid you not, she made this process absolutely tolerable and she was a pleasant to work with. She worked at station letter E, and i was here at 3:03pm, she has curly brown hair and she wore glasses. SHE IS THE DEFINITION OF CUSTOMER SERVICE!! Thanks to her, GIVING ME THE DIRECTION i need, and making this DREADFUL process a lot easier. THANK YOU!!!

horrible. I am the legal conservator for my adult non verbal profoundly autistic son. I have sent…read morethe court documents to the county several times for his MediCal renewal. And somewhere they know I am the conservator because I always receive two packets of the 100 pages of crap to renew. However whenever I try to call for the 'mediCal eligibility' to renew I get "Oh we don't have any authorization on file to let us talk to you about his file." A worker called yesterday telling me I would receive an eliglibity call today at 9:30am. No call. So I called the country. The person answering say 'we don't see any authorization for you to talk to us about his case but I will transfer you to an eligiblity worker". I was transfered to waiting music for about 15 minutes. Finally a human answered and when I gave the case number, the last four of his SSN, and our address, she said "we don't have any paperwork on file here allowing us to talk to you." I hung up in disgust and called my son's doctor. The doctor (just like last year) said he would call these people and help me!

I had an excellent experience working with Jennifer at the disability office. She provided…read moreoutstanding customer service throughout the entire process and was incredibly helpful with my claim. She took the time to explain everything clearly, answered all of my questions, and made sure I felt supported every step of the way. Her professionalism, patience, and dedication really made a stressful situation much easier to handle. I also recommend going on a Friday as early as possible. I was first in line and got out in just 11 minutes, which made the whole experience even better. I truly appreciate her help and would highly recommend her to anyone needing assistance.

Get there at 745am to be on the outside line that forms , they open at 8am bring claim # or…read moredocuments of your claim or issue and take notes of what they say or send yourself an email of what they say regarding your issue ,3 windows available to answer questions and there is a restroom available = they will give you the key but you need to leave your ID / License until you return the key , Blessings & Good luck

My income is late again and I am on the phone for the 6th hour today waiting with the same hold…read moremusic from the other day that made me sleep for 24 hours with a migraine... like this one. Please return my missing income from last year as I have not recovered any from the fraud payee that has been closed permanently under the care of Carolyn Housman and CA Senior Adult Services Don Myers who couldn't understand I fired him for so many years before all the pains expressed through every neglected call with SSI before I was evicted from them defaulting and caused me to lose all of my property, home, family, supplies, tools, clothing, artwork, all promised to be recovered by SDPD and property who also hung up on me with my disability that needs acomodation sometimes even costing me 50% of my paychecks to get assistance when I am well. SSI leaves me less than $300 a month after my humiliating rent amount of $1000 at the very top of what I will sacrifice for a roof over my head after 100% of my money has been on rent and trying to recover lost tools and supplies. I still need towels, heat as reaquired by CA LAW in a rental- I can't afford with default and forcing me to continue reporting SSI left me in my car screaming for help and getting hung up on... sick and unable to reach them by my car that I lived in until I lost it with my rights to have a safety plan and for care at the hospital of my choice or not. I lost my rights to protect myself and have been slandered I have been harassed by CRF workers and they have been reported to SDPD and APS when I stayed at their abusive non accommodating crisis home for health care vs hospitalization against me trying to walk again and recover after so many years stuck in a gas leak and with CPTSD from being raped by someone I cant seem to get arrested with companies who make me look so bad such as the reports of me screaming about the poor care I have never been forced to continue to encounter until Don Myers closed actor of El Cajon PD. I need help with recovering money from this month and still on hold. I hung up after a few hours on hold the first time and the other time almost an hour and half. Now I am still on hold for almost 2 Hours and they are rude and have called me Pet names at window 3 needing help suing and recovering payment for my personal charges as soon as follow up as requested in many calls since and closing of my witness as my payee shortly after as he was a Captain in the Marines and also heard the PET NAME or SEXUAL HARRASSING OF UNWANTED NAME CALLING and Sexualizing me calling me MAM countless times as I just needed help and placement. My rent was due on the 1st and you have neglected to pay my income on time I have set up direct deposit several times before you were forcing me again into the abusive company of your office and waiting room eyeballing experience. I proivide myself peace and privacy and choose only 5 star business and people to remember with the other a concern with my duty to report previously as an agent salesperson in CA licensed for 12 years I am unable to pay for the car or home I lost I lost all of my work supplies and tools as well as electronics and files I lost my files with sensitive material and records of my birth and health needing me to change my name I asked to talk to the judge and you hung up on me after I was hit with a knife asking for my rent to be sent to me to evacuate for safety I asked help to flee from your care I asked for land in CA from Washington DC and need to push my draft through so still waiting for records I have asked for you I have asked you to turn in the person at window 3 and close your office I have asked you to report yourself to civil rights all while my children visitations ignored and also reported with my duty as an agent when I could afford the test and associations checking me out I still have them waiting for mom My service animal needs grooming professionally and I am trying my best to even cut my own hair for the 5th year You are unable to help me with care or decent customer care or accomodations for my disability and inability to do business in the face of your poorly maintained care workers I am still patiently waiting your response on the phone as I have today again reported you to fraud as I have at my banks and yours with the payee mess you caused against the judge and I as we already decided my care and you are stealing my rights I asked help for gas leak victims as myself with communication disorder due to my large tongue and large webbed neck swelling when I need your help to commuynicate === I have 72 hours promised care by IHSS after a social worker saw I needed basic care like grooming and feeding myself as I am still begging for help to be able to afford enought to cook 2 to 3 times a day or eat that much as I prefer healthy but am forced to poor diet after cancer STOP HELP JUST NEED MY MONEY PUT IN MY ACCOUNT AS IT IS MISSING AND I HAVE $0

Seriously the worst experience. Slow and no one cared. I had an appointment and was still here 2.5…read morehours. Asked to speak to the supervisor because the associate couldn't help me and was asked to go back to the lobby and wait more. Save yourself hassle and go to the La Mesa office or San Diego. Insane.

TL;DR Everything before and after felt like an agonizing eternity, but the visit itself was rather…read moredelightful. Appointments only. No walk-ins accepted. I haven't had the pleasure of visiting any SSA building before today, but it reminded me of mini DMV, with the lobby of chairs, a kiosk, and monitor screens displaying next in line lottery numbers. Now serving #### at window #. Making the appointment was easy, however a 120+ minute phone hold time needs improvement. I called in to request duplicate paperwork and left the phone on speaker to run errands while waiting in the hold queue. Two...hours...later...a friendly voice greeted me and was very helpful and thorough with answering questions. While setting an SSA appointment the rep discovered an error and determined the root cause. Since their system had my phone and email info, I received reminders and information including an advance check-in weblink for when we arrived. I followed the link instructions and promptly received my ticket number before we got out of the car. There were a couple of people inside the lobby among the rows of seats towards the right when entering. The information TV screens and kiosk were to the left. Office SSA reps worked behind glass and each space provided two chairs with partitions separating customers for semi-privacy. We spent less than 5 minutes in the lobby after checking in online from the parking lot. Our SSA rep was friendly and helpful, answering questions and providing reasonable expectations of next steps after concluding the appointment in roughly 30 minutes to resolve why we needed to stop by in person. If you have an online account. I'd highly recommend taking that route, but if you must go the SSA office, be ready to endure the steps for making an appointment and be prepared with all necessary documents.

We sometimes you just have to walk through the door. I went…read moreover to the social security office to check if I could get some help with my ratings. I sat down answering all the questions and I learned a lot about these hard working people. I was not sure if I could even apply for the benefit. But I did .( Hence that you just have to walk through the door) Comes from. In life if we don't try for the things we need. Then you will never understand what you may Need. These people are hard working people. And all you have to do is . Give them respect say thank you and smile. So give this place a try. I did and I am so happy that I did

Pics of indoor ceremony rooms attached. Cute and everyone is nice. There's a waiting lounge and…read moredressing rooms.

My fiancé and I came here to get our marriage license, and it could not have been any easier…read more During COVID they limited the number of marriage license appointments and when they opened back up, they emailed those of us to have appointments first to see if we wanted to reschedule. I really appreciate the foresight and thoughtfulness, especially because our original appointment was 2 days before our wedding!! Thankfully, because of their foresight, we were able to get an earlier appointment. The parking is super easy. As many Yelpers have mentioned, the entrance is on Ash street. Every single employee was extremely helpful! The parking attendants, the security guards, and all the people working in the office were knowledgeable and made this easy! We were in and out in just over 20 minutes! They made it easy, even sending text reminders about the appointment and making sure we had already filled out the application. I loved the communication and efficiency!

They wanted this taken down. My review and names in review are of the staff involved. I removed my…read morebrother's name to abide by guidelines seeing that's how it was removed. The prison he is in now I have phone recordings. You took his tablet so he couldn't tell me he was in danger.

My son's father was transferred there then to CIM, and back to RDF haven't heard anything from him…read moresince before Thanksgiving, nobody answer the phone for a wellness check or anything

I received a letter from the Franchise Tax Board stating that I did not pay my state tax that I…read moreowed, which was not true because I had made the payment for the prior physical year the month before. As a result, I went to my local bank to acquire proof of the transaction and took it down to this office. I was a walk-in and did not have an appointment, but I only had to wait for about 40 minutes for an agent to call me to the window, after I checked in. At the window, the agent told me that the reason why I received the notice was that my payment had not been posted prior to the notice being sent out. He could see in the system that in fact I did pay the taxes etc. What I don't understand is that I made the payment a month prior to the date on the notice. You would think somebody would have noticed. An electronically sent payment should be automatic. In the end, they gave me a receipt for the payment that I made earlier, but did not apologize for my inconvenience.

THE PROBLEM: CA FTB has misapplied a tax lien for a certain…read morefemale whose last name is Johnson and SSN ends in 1373 due to her non-payment of a 2023 Tax debt ($6,517.29). This person's 2023 tax debt manifested into a tax lien on a residential property owned and occupied solely by myself and my wife who is not The tax payer who's SSN ends in 1373. We are seeking from the CA FTB an immediate release of the misapplied tax lien. BACKGROUND: Prior to me discovering on August 29 2025 that the FTB filed a tax lien on my wife and mine residential property, the CA FTB did NOT deliver to our residence of 35 years any written notice either seeking from a certain Karen L. Johnson (SSN# XXX-XX-1373) payment of a 2023 Tax debt ($6,517.29) to the CA FTB nor a written intent to file a lien against the residential property owned and occupied solely by myself and my wife. OUR EXPERIENCE: In an attempt to secure from the CA FTB an immediate release of the misapplied tax lien my wife and I have both separately and frequently sent the CA FTB messages via their web portal; attempted "chats" via their web portal; and attempted to communicated via telephone with a CA FTB representative. We left the voice messages, but no one called us back. We started "chats" only for the "chat" to be frequently and expectantly terminated. CONCUSION: Both the CA FTB messaging and chats seem to have been both designed to solely give the appearance of "doing good" for the CA tax payer. STATUS: As of today (Sept 15, 2025), this matter remains unresolved. My wife and I experience the daily emotional distress of attempting to communicate with an CA FTB human representative. Lastly, this tax lien has negatively affected both my wife and mine respective credit worthiness ratings, healthy, blood pressure, and peace of mind.

I'm extremely impressed with the rapid, raucous response of America's Finest to the initial trailer…read moreheist, resulting in the subsequent recovery of additional stolen property and vehicles. What was even more outstanding was their excessive entourage! A SWAT team, Emergency Negotiation Unit, 40 cops, 20 units, 2 flash bangs, AND 2 ambulances, just in case, which fortunately weren't utilized. A very aggressive, effective, expedient, and peaceful apprehension! Without going into the gory details and deep disappointment of all my LEOs lies, falsified reports and overall betrayal regarding my $6 million home heist, (deemed a 'civil matter'), wherein I, a disabled, innocent, law-abiding senior citizen and legal owner, am repeatedly framed, falsely arrested, gangstalked and maliciously prosecuted, as all run cover for the complicit criminals who stole it are also stalking me. The OCSD admittedly destroyed and forensically proved tampered with evidence, and has withheld more. I truly wish I had purchased my home in San Diego County and not Orange, I'd still have it! P.S. This is my first positive review of any Law Enforcement agency for all the above reasons, and MANY more I can't enumerate, including a 3rd pending lockout by the OCSD, plotted by HBPD, and my 18-month LIAR Airbnb host who wrote a letter about how amazingly reliable I am. He then lied that I committed battery to block my account, so I can't book an airbnb! He, his wife, and the predator suddenly began harassing, blocking me from my food, and barging into my room. My hosts were jumping into my bed, and all their terrorizations forced me to change my locks. Phelps, I cried to my assaults, falsely arrested ME, as my hosts lied about the SAME assault upon asking them to exit my room. After I was admitttedly viciously assaulted, and nearly raped, Phelps never arrested my assailant when eviction judge AND host both stated he assaulted me. I still bear a scar 4 months later, and was never charged with the battery lie. Who'd believe at 67, 2 IDENTICAL batteries on 2 people in the same home in 2 days, yet only I bear a scar? A false arrest to expedite a false eviction, as I was paying. I never alleged a battery or received one in my life until 1/9/25. All these and more heinous horrors, as a lifelong, homeowning entrepreneur, being chased place to place for 6 years, enduring break-ins, as my unpermitted demolished home remains a severe, vacant fire hazard. My cars are chronically vandalized, three bank accounts hacked, (one to closure). I was drugged at a diner/bar, fainted all night, sustaining a severe brain, hip, and knee injury as well. None of these violent events ever occurred in my life until I reported to the OCSD my real estate/mortgage fraud, elder abuse, and criminal admitted stalking with PIs. I only received denigrating, mocking, insulting falsified reports. Then, the chronic aerial and ground stalking began 24/7 nationwide since 11/21 Upon viewing America's Finest's exemplary police work, I felt compelled to give them the credit that's due and wish they were my law enforcement! I'd love to see the same display at my property located at 2 Calle Ameno, San Clemente, and a couple of flash bangs at a few unscrupulous OC LE agencies!'

I wasn't sure what to do for a stolen license plate, and called non-emergency line, talked to two…read moredifferent officers both were very helpful, filed a report, got all answers needed. They were great. Thank you. Shirley