I have had BAD experiences with this place & a COUPLE of good ones. This LAST time, I had to drop off a Marriage certificate. The young man that helped me was very good, took care of everything. BUT the usual took over after that. This placed has messed up so many things & I had ONE horrible, snotty, pure mean young woman that was supposed to help me with my disability. I believe her last name was LIPTON? SHE was SO rude! When I asked her what paperwork and things I needed to update my case because I was supposed to get an increase. I was unable to work (though I had previously always worked 2 jobs to support myself & son), I had been stricken with a neuroimmune illness that made me VERY sick & weak, I had lost so much weight I was under 100 lbs & could barely function. She called me lazy, and said she didn't care if If I had no place to live ( she said it isn't her problem), she told me she wouldn't help me get food assistance and hung up on me. broom rider ! NOW I was supposed to get my documents back that I had dropped off and they were to mail them back to me. A week ago I received an EXPRESS envelope that was to contain my paperwork. It had a cover letter with my name & all the information about my paperwork being sent back to me. BUT ONE HUGE THING WRONG. the cover letter had my name & info & was fine, but when I looked at the document, IT BELONGED TO ANOTHER WOMAN who lived in the same are I live in. She had the same first name as me but that was all. IT IS A DEATH CERTIFICATE FOR HER HUSBAND WITH ALL THEIR PERSONAL INFORMATION ! SS #s & all. I have been trying to call them for an entire week. They keep putting me on hold, then hanging up on me, disconnecting me while on hold, telling me waiting time is 15 min, so I wait & then suddenly dead air &after 5 more minutes a disconnect. Twice I got a recording that said they were busy & it hung up NO internet site to contact them about this lady's death certificate( an original govt document) that she will need for other things. I cant' just go there & drop it off because you have to have an appt & you have to actually have a call got thru to get one!! THE WORST. read more

Honestly, I never thought a trip to the social security office could be so fast. First off, I went here because I needed to replace my Social Security Card. Naturally, my first instinct was that I had to mentally brace myself for a very long and tiresome line. Yet, when I first entered this office, I was surprised that there was hardly a crowd at all. Especially since it was around 2:45 PM on a weekday. Then, in regards to the people, the security guard was quite friendly while the lady at the counter, of whom helped me process my forms, was also very nice. Overall, I was in and out of that office in no more than five minutes. If anything, I highly recommend printing and filling out the needed forms in advance. Obvious enough, be sure to bring all the required Identification items as well. These two factors are part of the reason why my trip there went so fast. Other than that, just be friendly and respectful and your trip should go smoothly :) read more

First of, I expected the worst and was pleasantly surprised that my experience was the best. Sheila Topete was great! She was friendly, knowledgeable, professional, patient, and courteous. I must add, the Security Officer and the Receptionist were very friendly, helpful and greeted us with a smile. Best government agency, ever! MAGA!! read more

4/24/17 I went in to the Social Security office in El Cajon, CA. To get a replacement card. You sign in on a kiosk. Then I was called to the Window. Jeremy was polite, efficient and thorough. He took all my info. Along with my Driver's license info. and ordered my replacement SS card. Thank you so much for making this such an easy process. I went in to the office around 9:45 am. C. Lovejoy read more

Went to SSI office in El Cajon. It was the first time I had ever dealt with SSI before so didn't know what to expect. The check in process was easy it's done at a kiosk. I had an appointment and was seen maybe 5 minutes past the time. I was helped by Kathy, she was great, she explained everything so well and easy to understand. She made sure I understood everything I needed to know before I left. Office was clean and the security guard kept the line organized. read more

Horrible service! The inability to use simple logic adds to my distrust of the government. I had to register my child after an out of hospital birth. The certified letter from the attending physician was not adequate. I needed a certified letter from the hospital. The only info the hospital had regarding the birth was the certified letter from the attending physician. They literally needed burger king to tell them they were eating a big mac. The receipt and packaging from McDonald's wasn't enough. This is why we don't want the government running out healthcare. read more

OMG- I have never had such a positive experience at any government office- I was not only greeted by the security guard who was super sweet, but was in and out in 5 minutes. He said, "There's enough stress out there in the world. We just don't like to bring it in here." Amen. I'll gladly drive an hour from Temecula if I have to have any more dealings with social security. Ps the Aero St social security office in SD no longer processes any changes if you need a new card, such as with a name change. read more

It's my first time here. I came there around 3:45PM to make a new card and and done in 10 mins. So quick, so friendly. Awsome! read more

Very average experience. When I arrived today there were 3 windows open and within the next five minutes 2 of the 3 windows closed. This left just one window open to help people. This one open window saw exactly *one* person in over 50 minutes. I was "next" for 55 minutes while the waiting room filled to capacity. The security guard was very kind and understanding of how frustrating this experience was becoming and even asked someone if they could open more windows, but to no avail. Yay parking. Boo staff scheduling. read more

Fast fast service. I first went to La Mesa and the helpful security guard told me about El Cajon's card only matters office. Then I was greeted by another friendly guard that helped me with a form, was pleasant to talk to, and didn't harass me for bringing in my drink and breakfast roll. Follow that by a very cheerful and respectful attendant who helped me. Thank you for making my name-change a pleasant experience! read more

So I never thought I'd be writing a review about a social security office...until now. The difference on Yelp between this El Cajon office and the other locations was a no brainer for me. I knew they closed at 4 but I was running a little late and didn't get there til 330 or so. The guy warned me they were closing at 4 just in case but I decided to wait anyways in hopes of being seen. After about 10 minutes of waiting I was called to the kat window. The guy was so nice! Like I had no idea how easy it'd be to change my name. He was just so friendly, I couldn't believe it. Anyone I know that gets married I'll definitely recommend they make the drive to the El Cajon location. Thanks for running a great business, especially one that most people think would be a negative experience. read more

Writing this review for the wife who was there to change her last name. She said she was incredibly impressed with the level of service here. They were warm and friendly and made sure to direct people exactly where they needed to go with timely information. She said she was in and out in less than 20 minutes, and that it didn't feel like a government office at all. read more

It wasn't the 4-5 minute visits that others have written about, but all-in-all, this is one of the better SS offices I have visited. I arrived about 11:30 on a Friday. I waited about 30 minutes to talk with someone about my issue. It was fixed in another 5 minutes. Easy parking, competent staff, one of the better run government offices. read more

Came here to get my name change and it wasn't as bad as I thought it's going to be. Lots of parking and lots of seating once you're inside. Had to get a number from the kiosk and waited about 35 minutes before my number was called. Then it took less than a minute to get the paperwork and order the name change for my card. Easy peasy. read more

In and out of this office in 30 minutes. Everybody was so friendly here and made sure you were in the right line and explained to you what to do next. Got a wonderful helper when my number was called. He was so catering and well mannered. I asked what his name was and thinking he'd tell me Josh, he said his name was Justin. Well I got the J part right anyway hehe. It was really the best experience I've ever had at a social security office. read more

Went to this office Thursday morning to get a replacement social security card for my grandson. In and out in 30 minutes...ALL WITH NO APPOINTMENT. Very clean and organized office. read more

I drove out of my to avoid SD location. It was a good decision as I was in and out in 20 mins for name change. Friendly staff.

I went to this office to apply for my retirement benefits. I had an appointment and waited no more than 5 minutes. The entire process took less than 20 minutes from entry to exit. I had the same experience the year before to replace a long lost SS card. First rate, friendly and professional. read more

Just got married and had to get a social card with my new name. Read all the good reviews before going, and they are all true. I arrived at 12:11pm on a Friday afternoon expecting it to be buzzing with people. There were 2 people sitting down and one person checking in. I checked in, and was called to a window 4 minutes later. Walked out of the office at 12:20pm. All they needed was my drivers license and marriage certificate. I filled out the application at home before going, so that probably added to the quick processing time. You can find the applications on their website. It took about 3 minutes to fill out. EXCELLENT customer service. Everyone is friendly and the facility is clean and quiet. Plenty of parking. I wish the DMV operated like this office. read more

Got here 15 min before it opened at 9 and was still 8th in line. So make sure you get here as early as possible. They move everyone along so the wait isn't too bad. read more

This review is about the card center. My experience at this location was really about as good as it gets. I was greated by a helpful security guard and the clerks were polite and efficient. They solved my problem without hesitation, in an intelligent way. Wait was reasonable and the whole thing took less than an hour, despite my slightly complicated situation. Thanks SS folks. Your service is better than most restaurants. "Would you like fries with that new SS card?" read more

Wow.... I was so surprised on the great customer service with this place! I needed to replace my ss card, so I arrived at this location and was immediately greeted by the security guard. He was very nice. The wait was not long, even though there was about 10 people ahead of me. Got to the window and the lady there was great, again, awesome customer service. She was fast and took care of my need. Will definitely go back to this location if I ever need anything. read more

I came here for a name change on a Friday morning. The security guard was very friendly and helpful. I was in and out in 15 minutes... MUCH better than the downtown location (this location has a parking lot... and less people) read more

I came in unsure of what I needed to do since I'm out of state and recently married needing a name change to my SS card. The security officer quickly asked what I needed and prompted me to the computer to get a ticket, and gave me a form. Between the time of filling it out and waiting, I would say I only waited about 20 minutes and I was definitely out within 30 minutes ! I was expecting to wait at least an hour. It was not crowded. I went at 12pm on a Friday. The lady at window 1 was very friendly and helpful. No food or drinks! Hopefully I can have a good experience at the DMV as well. (: read more

This place was great! I arrived on a Tuesday at 3:20pm(they close at 3:30pm)and they still took me and it was really fast! They only handle stuff regarding your social security card. It was really easy locating the store from the 8, and there was a lot of parking. The staff were super friendly and helpful too. It totally made the process less stressful. read more

They made all my social security dreams come true. Expect a wait. Check website to make sure they are open and offer the service you require. For some reason, these places are always filled with wierdos. But that makes things interesting right? read more

Very great costumer service. Went in on a Friday at 11:11 & got out at 11:28. Very fast, helpful, and efficient.

Never imagined I'd rate a govt office and give 5 stars. Came in to dread changing my name. I was prepared to wait forever. When I walked in only 1 person waiting ahead of me and 4 windows running with people available. I was out in less than 5 minutes and the employee who helped me was friendly. Could have been luck of timing but Wednesday at noon was a perfect time to come. read more

The best and fastest experience I've EVER had at a Social Security Office. The staff is super friendly and helpful!

It only took about 20 minutes total to get my name change done. Very efficient office. Now I'm at DMV and it looks like at least a 2 hour project. Kudos to Social Security for getting it right. The people at the office are both efficient and courteous. read more

This social security office location surprised me. Other than about a 30min wait(on a Monday) I left very pleased with the help I received. I was first greeted by a friendly officer who checked me in. This location was very clean and fairly new. The gentleman who helped me at counter 5 was very nice and was in a great mood. Overall I left accomplishing what I came in to do. If you don't want to wait as long the best time to go is Wednesday's after 2pm(over heard an employee tell a customer). read more

On Friday, March 14th went to El Cajon SS Administration office, talked to the lady in window #2, she was very helpful and nice. Then went to next door SS cards office, met with Mr. Richard Ram for my replacemnt card with name corrections. He understood my culture, so make it very easy to explain my situation. Security Officers at both places are super nice and helpful too. LOVE this place! read more

I was redirected to this office when I applied for a new SS card at the La Mesa office. I'm so grateful that they have this alternative office that deals with "cards" only. They are very helpful, quick, efficient and has A LOT of parking space. I was in and out in 15 minutes! read more

OMG I have never witnessed such efficiency in a government agency. Idin's efficiency achieved my first social security payment in 2 DAYS TIME. Based upon my experience and other comments, I propose that Social Security oversee all other government agencies. tony read more

Went there for my daughter SSC and got above exceptional service from the security guard with a twang in his voice and the young lady who helped me behind the window, ajeneatte read more

I came in around 2:30 P.M. I almost stayed home last minute thinking I wouldn't even be helped with how long waits can be with government offices, (knowing this place closed at 3:30 P.M.) didn't look good for me. Heck I brought a gameboy with me. I expected to get further in Zelda. Thank goodness I decided to roll up last minute because I couldn't have chosen a more perfect time! I walked in to the seats being 100% empty (NOT A SOUL!) and the guard asking why I was there, I replied "to get a new SS CARD" and he pointed over to a computer where I printed out my ticket and as soon as the ticket printed out and I ripped that baby off, I turn around to a worker at the desk saying "right here". It was funny when I walked up and he confirmed my number...asI looked around at the dead empty room and was like "yeah thats me". I sat down and sarcastically said "what a long wait!" the rest was easy peasy. The whole thing, was 5 minutes or less. Excellent customer service. read more

I went to this El Cajon office for name change on my social security card. I had the form printed out and filled out beforehand. I arrived around 9:15am and there was one person before me. The security guard was helpful instructing me exactly what to do to take the number then I waited for 2 minutes before my number was called. A nice gentleman helped me at the window and I was done in like 5 minutes. He was fast with work, very polite and friendly. I was in and out in under 10 minutes. I can't believe this is a government agency. Very pleasant! Parking is easy too so I recommend this office over the one in Downtown. read more

This place is nice for having to go to the Social Security office. The security guard D. Stewart is awesome and so helpful. Makes sure everyone is taken care of and in the right place. It was a really refreshing and friendly experience to get my name changed to my married name. They only do Cards here no benefits or money issues. read more

Best experience in a social security office!! We were helped within 30 minutes and the social worker was not only helpful but courteous and knowledgeable. Will never go to another SSI office again. read more

I had to get a new SS card and somebody recommended me this place. I drove 30 miles to get there and I have to say that it was worth it. Friendly and polite staff. The whole process was really fast. I spent less than 15 minutes there. I highly recommend this place. read more