1. Urban Hardware

    1. Urban Hardware

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    Alpharetta, GA

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    Urban Hardware

    5.0 (3 reviews)
    Open 9:00 am - 6:00 pm

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    People searched for Grilling Equipment 176 times last month within 15 miles of this business.

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    Urban Hardware

    Urban Hardware

    4.0
    (20 reviews)
    3.6 mi

    Home Depot on Pheromones…read more Comparable prices, friendly staff, lots of higher end hardware store higher end stuff.

    BUYERS BEWARE! Terrible customer service after their own employee damaged our car…read more We bought patio furniture here yesterday and were told to bring around our own vehicle for loading, delivery was never mentioned as an option. When the employee loaded the furniture, he shoved it in with zero care, gave no warning it wouldn't fit, and never offered padding or delivery. This tore our car's roof trim and left a visible hole (see photo). We called the moment we noticed and were told to come in the next day to "figure something out." Instead, we got the opposite of customer service. The owner was condescending, dismissive, and outright rude from the first minute. He told us the damage was OUR fault, flatly refused to discuss any way to make it right, and made snide, patronizing remarks questioning whether we even understood how insurance works, as if we were too dim to grasp our own claim. When we pointed out that no employee had ever mentioned delivery, he smugly said it "should have been obvious," as though we were supposed to read minds instead of being told. This wasn't an owner trying to find a fair solution and coming up short, this was someone who wasn't interested in a solution at all, and who used condescension as a strategy to make us feel too stupid or intimidated to push back. Zero acknowledgment. Zero apology. Zero attempt to de-escalate or even hear us out respectfully. Damage happens, I understand accidents. What's unacceptable is how a company treats you after their own staff causes that damage. If this is how the person running the business handles a legitimate problem, I'd think twice about trusting them with anything else. I would strongly advise shopping elsewhere.

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    The Home Depot

    The Home Depot

    2.4
    (69 reviews)
    4.8 mi
    $$

    I just received a blackstone grill I ordered online for which i paid a premium. NONE OF THE…read moreHARDWARE - including the knobs ARE IN THE BOX. When i called I a told to bring it back to the store.....SERIOUSLY....that's BS - just give the hardware!

    Horrible experience... Purchased 3 doors with installation…read morein April from Home Depot (RF Installations installer). Install company, RF Installations, damaged doors on 1st install attempt, left the site without arranging to reinstall, didn't contact me to reschedule. I had to get HD project expediter involved to reschedule. 2nd install attempt - install company cancelled the same day as install scheduled. 3rd install attempt, doors and trim were damaged and the work crew ran over a can of great stuff spray foam which exploded and covered my driveway and landscaping with spray foam. Crew tried to use water to clean it which, of course, didn't work. They left without talking to me about it. Cured spray foam is now bonded to my driveway and is a huge mess. I have been dealing with this project since April. The issues were expedited to the Home Depot Project Support Team where I was getting good support from their expediter. I emailed him this evening about the latest fiasco and found out the entire Project Support dept no longer exists. Home Depot says call the local office. I know how that will go. No one in charge, and no one willing to take responsibility for making the contractor fix their mess. If anyone at Home Depot is reading this and would like to discuss, please respond. Home Depot is my go-to supply store. But they ruin their reputation by having third rate, mediocre contractors do the work.

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    Urban Hardware - grillingequipment - Updated July 2026

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