The person that assisted me was amazing and patient. She's an African American lady named Tywana…read more(sorry for misspelling), I'd rate her service as 5 stars. However, there's this short Asian lady with another (maybe Hispanic) both employees who seemed to be following me and my friend around. They stood by next to every aisle where my friend and I go. They also looked away every time I catch them looking at us. Santa Rosa is my go to location because I'm from Sonoma County but I have never felt treated that way from the employees there even when I'm not dressed nice. Lastly, I could be wrong, but what are the odds of my credit card declining because I literally used it just few hours before that. I called Chase right after the store visit and they said they didn't have any transactions from Sephora. Maybe there's something wrong with their system but I got to use my debit card and it worked just fine. I could also. be just freaking out and feeling weird towards these two ladies that's why I'm feeling this way.

Popped in searching for the forvrmood She Was Here fragrance, and BAM, snagged it at this location…read more They keep the fragrances stocked, though the Rhode runs out almost immediately after each weekly shipment. This is a good location alternative to the WC store, if you're looking for a low guest to consultant ratio.

There's a girl named Arzo, I hope I'm spelling that correct There's a girl named Arzo, I got in…read morespelling that correct. She's AMAZING. She helped me with so much product. She took her time with me and she was crazy busy! She's so kind, she really listens to your needs. I spent over the amount I was planning but she was recommending the best products for my needs! I'm so happy I ran into her. I usually shop at the Brentwood location. NO MORE, I'm traveling to the diamond Blvd Ulta from now on. Thank you Ulta for hiring her, she is now my go to!! #MAKEUPMAGIC #ULTA #BEAUTYBLISS #PRETTYGIRLSWAG

Honestly, I went to this location on 2 occasions looking for a Bobby Brown concealer. I went weeks…read moreapart from each other and they did not have it in stock. I had to drive about 20 to 30 mins away just to purchase. I'm giving them 3 stars because of that and because it seemed like they hardly had inventory of quite a few items. Also, during the last visit, it seemed like the floor associates were more invested in talking amongst themselves than supporting customers by floating through the store. They were all huddled in the front of the store, off to the side... conversing. That did not look good professionally in my opinion.

This review is specifically for my stylist Max. Max is an incredible hairstylist!! She gave me the…read moreperfect shade of hair color a midnight violet. She is so easy to talk to and understood everything I wanted done. The stylists I met there Julia and Gina were so great and supportive. I had such a great experience! So, thank you Max for giving me a confident booster!! Max is now my stylist and will be going to her for any hair appointments.

Got a butterfly cut + wash with max and it was great!! They were super nice and friendly.read more

I can't say enough wonderful things about my facial laser/botox Aesthetic Nurse Stacey Wheeler RN…read moreBSN. She is incredibly kind, informative, and patient, always taking the time to explain every step so I feel comfortable and confident. Her attention to detail is unmatched. She is a true perfectionist and genuinely cares about achieving the best, most natural results. She listens carefully, is very attentive, and makes the entire experience feel calm and reassuring. I never feel rushed, and I always know I'm in the most capable hands. My results have been beautiful, natural, and exactly what I hoped for. I HIGHLY recommend her to anyone considering laser treatments, botox or other. Her skill, professionalism, and caring approach truly set her apart.

MSpa has been great! Kelly is wonderful and knowledgeable. They have a fun rewards program too.read more

Gabby was literally the sweetest! I called prior because i had misplaced my Max Pro card and gabby…read morereassured me there were other ways to come up with the card! Ended up grabbing a virtual one from the Mac Pro App! Then in store when I was shopping she was so helpful and so friendly! Reassured me and showed me new products since I've been out of the beauty industry for a while! My whole shopping experience was amazing! I can't wait to come back Thank you so much for helping me!

Had such a great experience at MAC! The team was super friendly and helpful from the start, and the…read morewhole vibe was really welcoming. I've been coming to this location for over 10 years, and they never disappoint. The service is always consistent, and everyone really knows their stuff. Huge shoutout to Zurina. She's an amazing makeup artist! She totally understood what I was going for and made me feel so comfortable throughout. The final look was exactly what I wanted (if not better!).

I would rate this location even lower rating if I could. Bluemercury Lafayette is walking-distant…read moreto where I live, but I would rather drive to the other location in Rockridge. Never felt welcomed or acknowledged every time I walk into the store. The store manager never smiles and always gives you an insulting look. I'm sorry. Bluemercury is somewhat a high-end cosmetic store, but unfortunately her vibe doesn't belong there.

Great space well located with a vast choice of skin care , make up and perfume…read more Staff are at hand if you need advice. It lacks soul and warmth along with genuine interest from the peeps who work there.

I entered the store minutes before closing on sunday before Christmas. We said we could come back…read morebut if it was too late because I needed help picking products. The ladies were super awesome. The lady with dark and colored hair picked out the best products. The color was spot on. She is magnificent!!!

Best management & staff! Especially Jen! You are always greeted when you walk in the door with a…read moresmile and kind words! They are so knowledgeable about recommending products, will check with other stores if you need something and they are out of stock. Best customer experience ever!!!

When I am feeling ultra feminine I find myself coming here to buy myself something…read more Lately I have been stopping by just to smell the perfumes as I am ready for something new I think. So I come in, I spray myself good and I go about my life. If I am going to spend good money on scent I am gonna make sure I like it all day long! Haha This last visit I was in a mood and bought a new foundation and primer. I like it. Staff is friendly enough. Store is a mini so there are a few perfumes I wanted to try that they do not have. If you make an Amazon return upstairs you get a 10% off coupon so do that first. Also, join the little club and earn rewards and a birthday gift. I will keep showing up when I am feeling girly and want to treat myself! ;) plus, I still haven't found my new smell good, although I gotta tell ya, smelling different all the time has been fun.

Came here for a last minute gift. Alyssa it's so sweet and her product knowledge was so helpful…read morethat the trip was fast and got goodies for the kit as well.

Danielle at CosmoProf is so wonderful! She helped me today and had wonderful customer service. She…read morewas bubbly, knowledgeable and made me more confident in my purchases!

I wish I could do zero stars, but I put two because Angela and Jocelyn are the best!!!…read moreunfortunately aside from their great personalities, the shopping experience in the store is less than desirable. The store is a wreck constantly. The store manager needs to do a better job of keeping up on the cleanliness of the store, the inventory of stock and the treatment of her employees. Often times when I come in, they only have one employee working with NO STORE MANAGER ON THE PREMISES. I will be calling corporate and letting them know how messy and poorly run this store is because We can not do business if this store is not running to the best of its ability and more times than acceptable they haven't had what I need to work and again there's no manager anywhere to be found to even request anything, not that it matters because if you ask her to special order something SHE NEVER FOLLOWS THROUGH. GET IT TOGETHER!!!!!!

Stopped in because lady needed some items to do her makeup for a wedding we were attending in East…read moreBay. We are from out of town so we searched the closest Sephora on the way to our telly. Now walking in they had their greeter as with most locations greet us but there was a shortage of employees in the early morning. We had to wait for one lady who was helping customers. One register person, one back room and one greeter. Overall the lady took her time when it was our turn to make sure the lady had what she needed. Checked out and dipped! They seem to have a good selection of all the brands my lady knows and loves. We also got her bday gift there too during checkout! Would come back hopefully have more staff too assist.

I never leave bad reviews but I came here and got treated HORRIBLY!!!!!!! I will never come back…read morehere, I went for one specific item. EADEM lip gloss. They did not greet me when I enter, and I was followed around the store, and remind you I had just left ALO and spent over 700$ I had huge bags with me from my purchase there, I asked for help and were would their EADEM lip gloss be located, they did not want to help me and was very rude. I then got up to purchase and there was an African American lady at the register and I thought she would be much nicer since I am also African American and she was the meanest of them all. DO NOT SHOP HERE. * I ALSO FEEL LIKE I LEFT A REVIEW ABOUT THIS ALREADY, IDK IF THEY DELETED IT OR MY AGE IS CATCHING UP TO ME. BUT HERE IS MY REVIEW.