Very good pizza, great service! Wish that they had another location that offered easier parking!

I like this place but best to stick with a pizza. I got a Chip salad and it was nothing like hat is described on the menu. Had a vinegarette with not even a hint of Oregano, no cranberries or pecans and added chicken came as tiny dried out to the point of being hard bits of chicken, like 5 bits of it. It's a dinner salad not an entree salad and maybe 5"across and pretty clearly was made days ago and servers out of a tub. Extremely unsatisfying and disappointing. Had to ask for water refills and service at 9pm on 3rd floor was lacking. Lights were turned off, apparently because not seeing what you are served probably helps for not getting it sent back. Next time I come and the dining room on 1st floor is not available I will resolve to go somewhere else. read more

The building itself is beautiful and the food is delicious! Where I think they dropped the ball is that they installed TV's on the wall and were playing some ghetto playlist from 2009. Lean into the ambiance of the building and the delicious food, throw on some old Sinatra and make it a whole vibe. Also, at the end of our meal the server requested us to complete a survey on our experience while he literally held it in his hand....so awkward. read more

Overall a pretty good place to visit! I loved the interior. It's a gorgeous three-story restaurant, where each floor is its own unique vibe. We sat on the rooftop when we stayed, and while it was really hot, getting to overlook downtown Plano during sunset was worth it. They were really busy when we went, so the service was a bit slow, but our waiter was attentive when he could be and was very kind. The food, wasn't bad, but definitely could've been a little better for the price. The Buffalina (pictured as the bottom pizza in the photo) should've just been named a tomato-pizza, though, because it seemed the only topping on it was half-cut cherry tomatoes. My friend who ordered it was quite disappointed with the overwhelming amount of that, but the Quattro Formaggi Pizza (pizza on top that looks to be all-cheese) was delicious, and we ate all of it. I do wish they had a wider variety of speciality pizzas offered. Overall, not bad if you're looking for a nice pizza, but I do think there are some less expensive places that would offer a better variety for the same value. It was a good experience, though. read more

Urban Crust - Buffalina 12" Quattro Formaggi Pizza 12" Shea's Eastside Pizza - Pizza Near Me - Plano, Texas

Food was good but not as good as it's been in the past. The service on the other hand was horrible.

Ordered cheese pizza it was good, the dip with olive and toasted bread for the table nice, chocolate cake huge and grandkids shared and still couldn't eat it all. Drink of the month good. This is why I detest clearing the table while guests are still eating. The waitress was trying to be helpful but the board from the pizza flipped up and winded up with the olive appetizer in my lap, once that oil from the olives hit my pants they were ruined. She apologized offered a napkin but they are done. I was kinda of shocked management didn't come over and speak to us about it, nothing was even offered to try and offset the experience. Plus I'm part of a points program and didn't get me points for the evening, dont think I'll go back. Even my grandson said something about she didn't really act like she cared. No biggie I explained it's one less customer when a restaurant gets to busy to think customer service can be ignored. read more

Before we moved back I had bookmarked Urban Crust. Tonight we were heading to the movies and stopped in for an early dinner. The service was great. We'd been craving wood-fired pizza. Our daughter had a kids-sized cheese pizza, and we tried the special; Sweet & Smokey. This came with Lockhart burnt ends, fontina cheese, onions. It was amazing! We also had the Urban Amore; fig preserves, prosciutto di parma, goat cheese, aged balsamic, arugula! It was equally good! This will not be our last visit, we'll be back! read more

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Service was bad. Waiters were changed on us three times because of shift timing confusion and a lot was lost in translation. Food was ok though. read more

The service is different every time that we go there some servers are great some others not that much , the ambiance is great, we have tried every single item on the menu and everything is great , it our favorite is the black and blue . read more

Josh is an incredible server. Great knowledge of the menu. Food? Wow! Pizza was great, awesome crust. Shea Eastide pizza for my wife. And for me? Carnivore's delight. The 16oz Ribeye. And I almost forgot, the Carpaccio! The best we have ever had. Local pizza place? Much more than that! read more

I've been here twice; both times the pizza was amazing, and both times I sat at the rooftop bar. I just ordered beer here, so I can't speak on their drinks, but they do have an interesting ice rail to keep them cold. Both times I went, the waitresses were a little cold and didn't seem like they wanted to be there. But what lacked in character, the pizza made up for. The crust was delicious and could be eaten on its own, and the pizza had tons of flavor. I will be going back for sure. read more

My husband and I ordered a take out pizza from Urban Crust in Plano. The margherita pizza was cold. So I called the manager to tell her. She was so rude to me on the phone. She said we were late picking up the pizza and maybe we had the air conditioning on in the car! She insisted the pizza was hot when we picked it up. I told her "the customer is always right" and she said, "That's now how it works here." We got in a verbal fight over who was being the liar. There seemed to be some confusion and a lot was lost in translation. The manager hung up on me after telling me to be a little nicer. OMG! read more

Overall thoughts: If you love a good hand tossed thin crust pizza, this is the place! Small dedicated pizza menu, but unique signature pizzas. Alternatively, you can build your own. They also have pastas! Service may be different depending if you're on the first level or the patio section on the 3rd floor (same menu, but different name?!) Service: We sat on the 3rd floor covered patio, and the place was full, but not slammed. Our server was around, but didn't make effort to check in on us. Prices: they are a bit different than what is on the online menu. I think about $1 more for some menu items Parking: there's street parking around, and free parking lots adjacent to the downtown Plano centre. Reservations: you can join the waitlist online via their website Between the 5 of us, we had 4 pizzas and it was more than enough! We were struggling to finish the last 3 slices, but eventually mustered up the courage to devour the remaining slices so we didn't waste food or have leftovers ;) Pizzas (4/5) 1) Shea's Eastside (tomato sauce, fire roasted chicken, handcrafted mozzarella, caramelized onions, sun dried tomatoes) 2) urban amore (fig preserves, prosciutto di parma, goat cheese, aged balsamic, arugula) 3) Genova (basil pesto, grilled eggplant, goat cheese, handcrafted mozzarella, tomato sauce, arugula) 4) cheese pizza My favorite pizza was the Urban Amore! I love the sweetness of the fig preserves, and the subtle saltiness of the prosciutto. Very interesting blend! read more

First let me say that we have been customers of this restaurant for 10 years. Food has always been hit or miss as they seem to change managers and waitstaff more frequently than I change socks. Still, we would go for the ambiance and the decent pizza. But tonight's experience was horrendous, starting with the person at the door who kept trying to seat us upstairs when we insisted on a downstairs table. There was two of us, my wife and me, and we are an interracial couple. The upstairs is small and dark and not to our liking at all. Finally we got seated downstairs. It was crowded as it usually is. Emma C. was the waiter. Once she took our order she completely ignored us. She spent all her time serving the tables---literally the tables surrounding ours---chatting them up, smiling, rushing their orders out. We actually raised our voices to get her attention and she still ignored us! Eventually we got our order, but no table bread, which was promised by Emma C. and not delivered. ANOTHER wait person felt sorry for us and finished our service. Naturally, Emma C. came RUSHING to our table when it was time to collect my credit card. No way on earth she was getting a tip. I told the manager, an Italian woman. No apology, no attempt to take the issue up with Emma C., just laughter, jokes about Plano and lots of dumb questions: "where were you sitting?" after we had explained the problem to her at least 3 times. No listening, just attacking us with idiotic questions and jokes. Honestly, there are so many people who should not work in foodservice if they don't care about customers. At least two of them work in this restaurant! read more

Great selection. Great pizza. Ordered the black and bleu, Margherita, and urban amore and all three were wonderful

Food was great! I had the rigatoni pomodoro with chicken and my grandmother had the chop salad. Our waitress was nice. read more

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Cute downtown restaurant vibe! Nor many vegetarian options and the options they had were a bit mild and flavorless. Cute to go to for the vibe and maybe pictures! read more

Urban Crust - Pizza Near Me - Plano, Texas

Food: very good, only tried various pizzas and their calamari Service: friendly, knowledgeable Ambiance: good, cozy read more

Do better! Called to make a reservation for my daughter's 21st birthday! Jase said we don't do reservations but you can do a "private party"! Ok put me down for a private party. Give him all the information and then he tells me I should go online to reserve it anyway. Ok, but you just said you have it? So I do online request and even get a follow up email. Fast forward to tonight, get there and no reservation! Then they say, well you didn't respond to our email.? Who knew? They scramble, send us upstairs to bar, ok! Then they tell us "rudly"to move too many people at the table! Fast forward to dinner, finally, everyone gets their food except one, 20 minutes later her gets his food! Night ends, no Sorry, no let me offer a discount, nothing! Sorry, won't be back. read more

This is my 2nd time to order via FAVOR . When the order arrived of Urban Amore pizza , I opened up the pizza box and my first response was , " Oh wow ". It was the thinnest crust pizza I have ever seen and in addition the toppings and crust were still cold . I have ordered a very similar pizza at other restaurants , so knew what to expect. However, this was so far under the mark it was laughable . The Pappardelle bolognese was bland at very best. The noodles were not as described on the menu and there is no evidence of an actual bolognese. This is my second and absolutely very last order from Urban Crust. Would not recommend whatsoever. read more

My partner and I came in during happy hour on a Wednesday. We sat at the bar on the top floor and service was prompt and friendly. Alberto took care of us for the most part.. but the other bar staff checked in on us as well! I ordered a simple pepperoni pizza and it was awesome.. but I feel like it was lacking pepperoni.. my partner got Rigatoni pasta it was 10 out of 10! I enjoy a cold glass of wine and my partner sip on an old fashioned.. highly recommended Urban crust! Great atmosphere and the complimentary pita bread was a plus!! read more

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Urban crust is an absolutely amazing restaurant. First and foremost you can tell from the moment you walk in that someone who knows how to run. A quality restaurant is in charge of this place. Secondly, the menu is absolutely amazing. I have been there to this location in Plano five times now. Each time I have been amazed. First, starting with their drink selection, absolutely top-notch. Then the food choices are amazing. My wife had the chicken tonight and I cannot explain how freaking good it was. It was an amazing experience in your mouth man. I do not rate places with five stars very often. But this is one that I will continue to go back to. Great menu. I had pizza tonight that was astonishing. You have to try this place. The service is excellent. And the food will amaze you. The 3rd floor bar 32degree is hip and the quickest way to get amazing food! Awesome bar team at 32! read more

So starting with the atmosphere . It was fantastic. The pizza was amazing. The salad was perfect. And the rigatoni was out of this world. Located in down town Plano this little restaurant is a hidden gem. I will definitely return next time I am in town. The service and food were both fabulous. read more

Urban Crust - Pizza - Pizza Near Me - Plano, Texas

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Where we think Friday and Saturday night are Amateur Night, due to being in the Restaurant business...we had a great date night sitting at the bar. We ordered two Downtown Old Fashions, the Pizza of the Month... The Hatch Chili with Steak and a Caprese salad, all delicious. Oh, & a bottle of Joe Gott Cabernet. We started off with just ordering our Old Fashions from the bartender Annalisa, (?), asking for 2 of the yummy cherries in our drinks...instead we received 1 cherry that belongs in a Shirley Temple. Yuck!!!! She had a tad bit of a negative attitude. Upsetting! But then Rafael took over and all was excellent! If Not for Rafael, this would only be a 4 star review. I also ate lunch at Urban Seafood for Lunch. read more

It. Is. So. Good. This place will have you wanting to eat 3 pizzas in one sitting. They have a downstairs area with more of a service restaurant vibe and a rooftop patio that is a bit more chill but with full service. The bar staff was extremely attentive and they have a large pour on their wine. The star is the margherita pizza, the black and blue and the Caesar salad. Highly recommend getting two different types of pizza to share! read more

Came here for pizza on Sunday night. Went up the bar upstairs and ordered a pepperoni, mushroom, and sausage pizza. Pizza was great. Hot, fresh, lots of great toppings...it had all the flavor. Service was good, too. read more

Urban Crust - Pizza - Pizza Near Me - Plano, Texas

Urban Crust is a classic in downtown Plano. I'm glad it's thriving and always packed. We put ourselves on the waitlist through Yelp and that really helped get our table quickly. The pizzas are top quality, but don't dismiss the other options! read more

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Pizza is fantastic! The dough is the perfect thickness and always cooked just right. The toppings are fresh and delicious. Would like to see better cocktail specials, other than that great! read more

We loved Urban Crust. Phenomenal toppings, flavors - and great crust! But today something in the crust changed. It had a bland kind of heavy breadiness to it. It was less flavorful, and reminded me of communion bread. The toppings are always top notch. Today we tried sautéed onions, which were delicious and slightly sweet. But I really hope the crust bounces back and isn't so dense. Service was good; the rooftop is always a great place to sit. read more

Came here on a Sunday morning for brunch! Enjoyed our time on the 3rd floor patio. Staff was friendly and attentive. read more

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What a nice place with a rooftop view. Perfect place for pizzas and a Bloody Mary to recover from a hangover. Their bread and olives dips are the most amazing thing as a complimentary app. I would absolutely come back just for that dip. Their thin crust pizzas was also delicious and fulfilling. Services was great and no complaints. Great place to be with friends and family. read more

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Well worth the visit - not a large menu, but everything is quality. You can make your own pie, but the six standards (three meat-free, three with meat) are all solid choices. Great apps and friendly service. Go around sunset on a warm day, and enjoy the show on the third floor! read more

Urban Crust - AWESOME third-floor rooftop, with great views around sunset - Pizza Near Me - Plano, Texas

Rarely do I check out pizza places and this has been a pretty good experiences. The place is usually busy and had to reserve it on yelp as mentioned by them over phone. Luckily got the free street parking and decided to check the 32 degrees rooftop bar on 3rd floor but patio is very limited and huge line of people waiting for the spots. They offer complimentary pizza bread which tomato sauce and pickled olives which is awesome. Order the Shea's butter with truffle oil topping and it was pretty good. The pizza bread is amazing. Ordered the chocolate cake which was so huge that the next table people started smiling at us. The cake can be shared with 4 people. Pros: ------- Rustic vibe Quick service Good food Street parking Rooftop bar Complimentary bread Decent prices Cons: -------- None to me read more

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Had the monthly special, Smokey and sweet pizza. Smoked brisket and honey. Was ok, too smokey and not really any honey, for sweet to be in the name. Nice thin crust, but too much cheese for my taste. They serve a complimentary appetizer, I loved it! I would stop in again, not my fav tho. Looked like a nice date night spot. read more

Urban Crust - Tasty, sweet red pepper and olive tapenade appetizer, complimentary. Very good!! - Pizza Near Me - Plano, Texas

Weird place. If you can shield your eyes from everyone starting at you, you might enjoy the pita appetizer, which we did not. Don't go here expecting pork toppings and an unburned crust. Must be another Hallah joint . Not too mention that you have to climb stairs due to the ONLY restrooms being on the second floor. My poor granny soiled her Rascal wheelchair. Fortunately the circuit board wasn't damaged. Sincerely: B&M undercover food critics LC read more

We're having our family dinner here. This place is busy on Saturday night. Lots of people both first and second level. This pizza place has three levels of space. We ordered two 12 inch pies with prosciuttos. They're both taste great. Very noisy place, not ideal for romantic date. Street parking is a problem on Saturday nights. Service was good. Serving staff was helpful and attentive. $$ Yelp price code is worth a try. Clean Men and Women's bathrooms. read more

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The service was really good and the drinks were good. I got a Paloma and an espresso martini at the 32 degree bar. Cool bar with the ice on the bar top to keep the drinks cold. The food was terrible, the calamari tasted like the oil needed to be changed, my mushrooms were cold so the cheese was hard and gross. The place was clean and the staff was friendly, I would go back just for drinks read more

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We love this cozy pizza spot in downtown Plano. The service staff is top notch as is the quality of food and selection of beverages. I started with a nice glass of Cabernet to accompany the complimentary pizza crust, tomato spread and olive tapenade. We then split the chopped salad which was cool, crisp and delicious. After that we ordered a classic pizza with custom toppings of pepperoni, green olive and Jimmy's Italian sausage. Love that they give Jimmy's credit as we only buy our Italian sausage there as well. Best in DFW! After the tasty pizza, we enjoyed the tiramisu for dessert. A delightful way to end the meal. read more

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"One of the best pizzas places I've ever been to!! Service was outstanding and all the waiters were very nice. They even described where the ingredients come from. My date and I had a wonderful time and created one of the best pizzas I've ever tasted! Great date idea if you are both able & willing to eat the same pizza! Recommend trying the truffle oil, buffalo mozzarella, and caramelized onions (Great combo ). They also have a roofing area that looked really cool (will probably go back to check it out). The multi-floor gives it an urban-style feel. Gotta try it out if in the Plano area!" --- That was my review for Urban Crust about a year ago when I went for the first time. A lot has changed since then: the date took is now my girlfriend, I have a new job as a Life Coach and I now like sparkling water! What hasn't changed is Marissa is a genuinely lovely person and Urban Crust is spectacular! Marissa and I have been wanting to go back for a while and it was well worth it! We were able to sit on the rooftop section which had a breathtaking view (recommend going in the evening before sundown for the best view). We enjoyed a few Moscow Mules this time: I ordered the pineapple and Marissa ordered the honeysuckle. They paired very well with the pizza! We decided to custom order again, this time with buffalo mozzarella, caramelized onions, mushrooms, chicken and truffle oil ()! The pizza was fantastically delicious! The server was utterly efficient and quick. The bread they bring out before the pizza is tremendously good and its pairing with tomato sauce and olive tapenade is quite nice! Will definitely come again! My now girlfriend, Marissa, had some wonderful insights she would care to share: "My boyfriend and I came here for dinner a couple weeks ago. We've been before but haven't written a review yet! This is my favorite pizza place by far and it's because all the ingredients are so fresh and great quality. This go around we built our own pizza which included chicken, mushrooms, caramelized onions, buffalo mozzarella, and truffle oil. It was sooooo yummy! I definitely recommend this combo! We also started off with a couple mules, one honeysuckle flavored, and one pineapple flavored. It was nice to sip on on the hot weather on the rooftop. Another reason I love this place is because of the pizza crust served as an appetizer along with a tomato's sauce and olive tapenade. It totally adds to the experience! I 100% recommend Urban Crust to anyone visiting Dallas! Until next time!" read more

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Love this place. Always have a very pleasant experience. I've always requested rooftop seating and love to go when the weather is too pretty to NOT be outside. Food is great, service is great, prices are fair, ambiance is nice, what more could you ask? read more