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    Urban Counter

    3.6 (82 reviews)
    Open 6:00 am - 9:00 pm
    Updated 2 months ago

    Order Urban Counter Takeout or Delivery

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    URBAN COUNTER ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Outdoor seating
    Good for kids

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    love the brick wall with stamped items from their menu
    Maria T.

    Hidden gem located in a small strip mall, next to a gas station. It's a small place with sleek urban decor. I particularly like the brick wall stamped with items from their menu. Servings were large... so good value. We ordered the harvest salad (HUGE!) and 3 mini burgers with sweet potato fries. Both very good. I would recommend (for lunch) and visit again.

    Mocha Latte
    Loren J.

    I've been wanting to try this place after reading some good reviews on Yelp. Finally came here with my brother on Wednesday late morning. I didn't expect this place to be situated next to a gas station and liquor store for some reason. It's a good thing tho if you want good food rather than munching on gas station snacks. This small cafe is quite cute and has a rustic feel. The staff were nice. The food was pretty dang tasty and so were our drinks. I was quite surprised. The prices were reasonable as well. You can see them prepare your food which is a plus to me. Would I come back here? Probably if it's one of those on-the-go picking up quick meal moments.

    Inside decor with young hungry daughter!
    Michael L.

    I really wanted to love this place - reading the great reviews and the cool vibe it has when walking in. Rustic decor, very reasonable prices - soft drinks are about 1/2 the price of fast food places at $.99 and $1.09 for small and large sizes We ordered the bacon burger and one of the classics along with a large order of tater tots ($1.99!). The bacon burger was completely overpowered by a ton of BBQ sauce. In fact, I forgot the grilled jalapeño peppers until the end - just thought the BBQ sauce had some heat to it! It was a good burger, just omit the sauce. As far as the classic burger, again good, not great. Why? The burger was overpowered again by a lot of salty mustard and thick, salty pickles The tater tots as others mentioned were very good want to try the fries on the next trip! You will have to wait too as the burgers are made to order. Note to management: we were served our burgers directly on the platter paper - no plate or clamshell. This seemed strange and may be a code violation. A few small tweaks - like have personnel review the condiment quantity and type put on each type of burger and don't serve in-restaurant food directly in the platter liner would go along way. Service was friendly and attentive. Love the mix it up Coke soda fountain too. Also they have great daily specials and a Happy hour from 4-7 where you can get $3 big can beers. Apparently this doesn't apply to their awesome selection of local draft beers though (boo!)

    Over cooked and greasy... too bad
    Caron C.

    Meh, I was hungry and running errands and thought why not. Next time I want an over cooked 1/2 pound greasy burger, I will go somewhere else. Owned by the gas station next door, the kids working there have the personalities of day-old bread. My forgettable burger was $7 ala crate and not anything I would go back for...

    Brandon D.

    All I can say...wow! Alright, I'm joking...there is a lot to say. What a amazing little place. Nothing you would expect to fine next to a BP gas station and next to a liquor store but I guess that's what these Urban Counters are all about. I haven't been to any other locations but I have dined here at the one in St. Charles a few times now. You'll find a simple and flavorful menu mostly consisting of burgers, hotdogs, salads and sandwiches. Everything is unique. The hotdogs have all kinds of different toppings, the burgers are my favorite. The glazed burger is kinda like their take on a KBBQ burger. It has a Korean glaze sauce, egg, cheddar cheese, caramelized onions and ketchup. Super tasty. Today I tried the Bacon Burger, I was really impressed. The bacon was thick, not too crispy and not too soft. It was just right. If there is going to be bacon on a burger it needs to be perfect IMO. This burger is built a little differently from your common bacon cheeseburger. Cheddar cheese, onion rings, roasted jalapeños (super delicious), grilled bacon and BBQ sauce. The grilled jalapeños were something special. They added a slight spice and smokiness to it. I highly recommend it. If you're into craft beer and want a pint with your burger. No problem. There are usually about 5 beers on tap, all unique craft beers that rotate often. There is always something different on tap when I walk in to this place. Not your typical Goose Island or Sierra Nevada but true micro breweries that produce some high quality IPAs and stouts. A couple quick notes. The tots are tasty. They're really crispy and cooked just right. Also, the meat they use for the burgers are beyond restaurant quality.

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    4 months ago

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    9 months ago

    Everything, starting with the service and ending with the fantastic food. The breakfast burrito and the classic hamburger are my favorites.

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    10 months ago

    Food took forever and one of the burgers was burnt and way too expensive for what you get

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    2 years ago

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    3 years ago

    Great salads, the breakfast burrito is very good as are fries and everything we've gotten there.

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    Food is good, especially the burgers. The service on the other hand is very slow and disengaged. 25 minutes for 2 burgers!!!

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    Page 1 of 3

    Ask the Community - Urban Counter

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    Came here today as I had the day off. My experience is from a late 1:00 pm, Thursday brunch just as…read moreSwedish Days started. Two people served, Bryanna K and another gentleman in the which I did get his name. Bryanna was our main server. Both were super nice and not overbearing which I liked. It was hot and I was in the sun all morning so we only ordered water no other drinks. My daughter got the beet salad and I got the Korean Tacos. A lot of places have good presentation without the flavor to follow up. This did not happened here. My daughter really enjoyed her salad and I equally enjoyed the tacos. I am a fan of steak fries, so I was excited to have some nice thick fries with my lunch. The tortilla soup was just as good. I have not set place in this spot since it was Nosh. I don't know why I waited so long. The service and food were great.

    The food here was great - we both ordered the steak frites. I appreciated that the drink list…read moreincluded non alcoholic options, as it's always nice to have the option for a fancy drink that isn't alcoholic. The service was both very attentive and never there when you needed it. Our waitress asked a LOT of questions and was really up in our business, asking about allergies that she thought she saw on our Resy account that did not exist and I didn't even know were an option. The place was a cool vibe, but pretty empty compared to all the other packed restaurants downtown. While the offer reservations, it didn't seem like you'd need one.

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    Absolutely wonderful! First time at Buttermilk and I'd make it a staple visit if I lived closer to…read moreGeneva. Our hostess for breakfast was wonderful - kind, attentive, friendly and made me feel like I knew her for years (thanks Melissa!) So many breakfast options available, something for everyone to eat, and gluten free options! I settled for the mountain house skillet which was so good, probably the best skillet I've had in a long time. My husband had the classic eggs Benedict. Their homemade jam was excellent (comes free at the table) and lots of coffee and drink options. Their pancakes looked so good - definitely saving for next time. Highly recommend!

    I had a very disappointing experience at Buttermilk…read more The service was extremely poor. It seemed like there were not enough servers, and staff kept saying they were too busy to take orders because they had too many tables. We waited a very long time just for someone to take our order, and overall the service felt slow, unorganized, and frustrating. On top of that, the food quality has dropped significantly compared to previous visits. We ordered the Holy Molly, and it came with literally three small pieces of meat, which was very disappointing for the price. As a customer, it feels like the restaurant may be trying to reduce costs, and unfortunately that appears to be impacting both service and food quality. I understand restaurants get busy, but in this case the experience was far below expectations. Between the long wait times, lack of attention, and noticeable decline in food quality, this visit was very disappointing. I would appreciate a response regarding how these issues will be addressed moving forward.

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    Urban Counter - sandwiches - Updated May 2026

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