Customer service tonight was disgusting all the little boys who were working are terrible, playing with food and throwing papers at each other disgusting, touching their phones and working with food, I've worked in the food industry my whole life and you should NEVER TOUCH YOUR PHONE THATS FULL OF BACTERIA AND THEN TOUCH PEOPLES FOOD!!!!I should've known better but already placed the order for a pick up, was watching them from my car, but I'm not sure what's worse the nasty kids working with food or the food itself, everything was slapped together like pig slop and on top of that ..raw burgers, any other five guys gives the burgers a crispy edge and it's actually cooked, this was absolutely horrendous and I will never be going back and I'll be looking forward to a complete refund good job! read more

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Don't like needing poor reviews on Google in case my experience is a one off and I like to give the business an opportunity to improve. Five guys put the incorrect condiments on our sandwiches and barely filled the cup container when other locations used to put an extra scoop in the bag. I reached out about my experience with no reply. I decided to give them one more chance and now the fries are a small bag. The food is not worth the price. I will not be going again. read more

This is so tufff food amazing and endless peanut. The food is amazing. Their burgers are amazing. The service is really good except for the hotdog is my only complaint but get a burger and don't go if you're allergic to peanuts read more

As always 5 guys has amazing burgers and fries. This is our first time in years ordering take out instead of delivery from them. The staff were so pleasant and patient with our huge order (for NINE sandwiches) and got EVERYTHING perfect. And the fries... they best anyone else HANDS DOWN. Unless you are with someone else do NOT order the large fries. A large can EASILY feed 2-3 adults. Five Guys is still our favorite hamburger restaurant!! read more

Charged $3.5 for a water cup because it "wasn't the right cup". Hope that was worth losing a customer.

This is a fancy hamburger place where you can pur hase burgers, hot dogs and fries as well as drinks. The peanuts are great as an appetizer. The place is colorful as well as clean. Service happens promptly. What they offer is great. Yet one cannot leave on hotdogs and hamburgers alone. read more

Five Guys - Burgers Near Me - Geneva, Illinois

The burgers were good and huge, making the high price acceptable. The fries were limp but tasted OK. DON'T order a milkshake. They are only average in flavor but are almost $6 and roughly halfway between the size of a small and medium shake at McDonalds, Wendy's, Burger Kng, etc. Service was slightly slow and impersonal, even though there were only 3 other customers in the place. If I go back, it will be just for the hamburger, and I'll pick up the rest at either the Wendy's or Burger King, both one block away. Now that I think about it, Wendy's Baconator is roughly 30 percent cheaper than the Five Guys small cheeseburger and IMO 95 percent as tasty, so I'd probably just go to the Wendy's directly across the street, and even with a Frosty and large fries (both better than Five Guys), I'd save maybe $6-$8. I guess that means I won't go back. read more

CJ understood the assignment and sent it. Best Five Guts location I've been in a while. Clean restaurant, contactless beverage self pour, vary fast and friendly service. read more

Five Guys - a hamburger, fries and ketchup - Burgers Near Me - Geneva, Illinois

Ordered a bacon cheeseburger with lettuce, pickle, grilled onion, ketchup, and mustard. When opening it up at home my burger was missing the bacon, grilled onions, ketchup and mustard. read more

Sloppy supposed little burger with one giant patty all pink inside. Looked like the chef was angry cooking. My lettuce and green pepper were sloppy and disgustingly huge. Poor cooked. read more

This was for delivery. Burger was decent fries were cold. Shakes were ok. You need to eat at the restaurant! It makes a difference. read more

Five Guys - Burger & Fries - Burgers Near Me - Geneva, Illinois

Aside from the food being awesome and delicious comfort food, the atmosphere is nothing short of fun. They recently added an energetic "counter guy" who changed this place from ordinary to extraordinary. I won't name him by name, but you will know him when you meet him. He is the embodiment of what all five guys should be! Makes my day every time. Love this place. Geneva Commons happy place! read more

LOVE FIVE GUYS! Their burgers are absolutely the best you can get. I usually get a bacon cheeseburger with caramelized onions, jalapeños, mushrooms, never fails to disappoint! The Cajun fries are absolutely the best fries in fast food and a large is enough to share with 2-3 people. read more

Zander Chris Jackson and Miller had awesome customer service. My milkshake definitely brought all the boys to the yard.

Nugs were mediocre at best. 3.142 stars for me. I much prefer the ones from competitors. They peel far better. read more

Five Guys - Nugs were mediocre at best. 3.142 stars for me. - Burgers Near Me - Geneva, Illinois

We have been going to 5 guys for a while and loved them. Today we ordered and what we saw was appallingly. We only ordered fries after seeing how they were cross contaminating everything We were hungry. They used the same gloves to touch meat, take temperature of foods, touches the screen then touch peoples food after taking credit cards. Putting the temperature probe in the food without cleaning before putting in the next. What's the point of wearing masks if they are going to cross contaminate and spread food bacteria? And there were no clean tables. When we opened the order of large fries the amount we received was less than half of what we received in the past. Hugely disappointed bordering on reporting to the health department. read more

Have always heard about the burgers at this place so I was so excited to try one! Much to my surprise the burger was just, good. It didn't compare to some burgers I've had throughout Illinois and Wisconsin at some pub and grills. What did surprise me though, we're the fries! Best fries I've ever had! They were crunchy on the outside, soft on inside, just the right amount of salt and whatever they fry them in is tasted fabulous and golden brown. I would give the fries 5 stars, but overall with the burger, just 3. read more

Service was great!! Anthony was super smiley and very nice. Made a mean burger and a fire shake!! Ask for anthony to make ur burger !!!

Garbage. I tried this place and was beyond disappointed. Bunch of teenagers cooking. the food tastes like shit. The price I ordered four burgers 3 drinks and one large fry. $52.00! my burger comes out after 20 min it looked like somebody stepped on it. No seasoning. fries came in a paper Dixie cup. It looked like a burger anyone could make in their own kitchen cheap bun paper thin meat wilted lettuce. The guy working the register had his friends in there eating for free they went up for food 3 times. No management flop house. I'll never go back. Zero stars. Soon as wahlburgers opens up this place is done. read more

Great Food and Service, Shout out to Brian, thanks so much for the wonderful service!!! We will definitely come back again. :)

Burgers were fine, but the one star is for the massively over-salted fries. Gave you a pass when this happened a couple weeks ago, but again tonight? C'mon man!!!!! Go easy on the salt guys, the fries were inedible! read more

Good overall burger, little messy but great flavor, quality ingredients. Don't love the fries, little greasy and soggy in my opinion but others I was with disagreed so idk. Shake was really good too, not too thick and had quite a bit of malted milk to it. read more

Five Guys - Burgers Near Me - Geneva, Illinois

If I'm in the Geneva Commons area craving a burger, Five Guys is usually the one that comes to mind. This place is great and the burgers are always fresh and tastes phenomenal. They pack so much fries (not complaining) that my girlfriend and I always end up splitting a small and it's the perfect amount. The staff there are friendly and aside from the peanut shells, the place is kept clean. read more

Good, but nothing spectacular. It hasn't converted me into a fan or convinced me that it's worth the hype/cost. I ordered a double cheeseburger with grilled onions, mushrooms, jalapenos and cajun fries which came to $10. The fries were fluffy and thick with a nice coating of cajun spices. The burger patties were well-cooked and slightly thicker than average. The size of the burger was like a Junior Whopper in circumference, but with higher stackage. read more

A bit on the pricey-side I agree, but if you're just looking for a quick 'burger and fries review': - Bugers are excellent, probably among the best I have ever had (Chili's is atop that list, too). Much better than even Burger King, Wendy's, and McDonald's. Whether its healthy or not is a different story hehe, but then again, what can you eat these days that ISNT? - Fries are great and you get a BOAT-LOAD. Nice place to stop if you're in the commons doing shopping or something! I will go again! read more

Nice guys working at the five guys today. It makes for a pleasant dinning experience. read more

Five Guys - Small fries are HUGE! - Burgers Near Me - Geneva, Illinois

Went to this location by the recommendation of my son (14 years old) by his school friend. Clean inside and bright. The pricing however is more than we expected to pay. Large fries are $4.99 but the bag with all of our other ordered food had large quantities of fries at the bottom of the bag as well. Everything was hot in terms of temperature which was fine - the fries were ok. I had the hot dog - it was good as were the hamburgers that my family ordered. Would I go back - not particularly considering there are other restaurants nearby with better food selections and pricing. read more

I see that they have updated their accolades on their bags and signage to reflect write ups within this decade ...still nothing about them written in Chicago, but I guess that is progress...apparently people on the east coast have crappy burgers on top of crappy pizza. sucks to live there. I sent my helper to get us lunch at taco fresco ...but apparently this 5 guys is where they used to be, so my guy bought me a double cheeseburger instead. It is my first and last burger from 5 guys. Each burger was unseasoned, overcooked and were half the size of the untoasted unseasoned bun. Dry meat with unmelted cheese on top ...not my idea of a good burger. I had half the bun left with no meat, and that was some of the better bites. They included caramelized onions, but refrigerating them after caramelizing robs them of flavor ..so nothing added there. 5 guys is just about the worst name for a restaurant. For at least a year, I had no idea who they were, but assumed it was a male only massage parlor. Go back to Washington read more

Can you believe it's been like 7 years since I've been to a Five Guys?! They're everywhere, who knows what I've been doing? Anyway, we all decided we wanted some burgers and both of us decided to give Five Guys another chance from when we had tried it yeaaars ago. I'm glad we did. We both got cheeseburgers but with different toppings. I love that Five Guys has a pretty good amount of toppings you can customize your burgers with (at no extra cost!). We ended up getting a large Cajun fries order, which was ginormous for the two of us plus our one kid. We still finished it, don't get me wrong, but no one person needs to eat that amount of potatoes. Their fries aren't meant to be crispy, but are almost like eating a mashed potato without needing a spoon. The Cajun flavoring actually had a decent kick to it. The meat for the burgers was juicy and flavorful. The burgers had that lick your fingers because all the sauce and juices are dripping down quality. Service at this Five Guys was good, too. The only issue is price. For two cheeseburgers and fries we spent somewhere over 20$. Eh, I mean it is a step above your fast food places for sure, but I would say I still say you can get a way better deal at Portillo's. read more

I'm a big fan of Five Guys. The burgers are juicy and delicious. The fries are great but they give you too many for 1 person. I hate to see food wasted. I wish they would do a normal sized version. I have been to several locations and they all put out great burgers and fries. The peanuts are a nice addition to the place. It's not cheap but the food is really tasty. read more

When Five Guys first opened, I was never a fan! Since COVID hit and options were limited, I decided to give it another try....it was outstanding! The burger was fresh and made to perfection. I even was happy with the fries. Maybe my taste buds changes over the years....not sure...but it was very good. I also have to give kudos to the Staff. People were placing orders online and ordering in the restaurant. The crew continually worked hard to ensure the orders were perfect. Great customer experience - Great Job! I am one happy customer. read more

I am definitely not fond of Five Guys, 2 stars is being generous since the staff was friendly. I arrived starving for after a pool party in the area and wanted/needed a veggie burger STAT. Of course, I then saw the menu and there was no veggie burger sandwich to be had. What they did have, however, was a veggie sandwich that consisted of "grilled" onions, peppers, mushrooms, and American cheese on a seeded bun. I had them add pickles, mayo, and jalapeños. This sandwich was over $4! They put 2 whole peppers that were NOT grilled, some mushrooms, 2 pickles, 2 jalapeños, and some mayo and cheese together and threw it on the bun. They forgot the onions, my favorite part of any sandwich. I was home by the time I discovered this. The sandwich was smooshed between some foil which led to a flat sandwich, very unappetizing. I feel I must not forget to mention their overpriced French fries. While fresh, they didn't have much salt or taste. A small cup for another $4 with some additional fries thrown into the bag just grossed me out. The husband had a bacon cheeseburger, which consisted of 2 parties unlike the "little bacon cheeseburger." Can they not just explain the difference on the menu? My husband said the sandwich was on par with places like Culver's. Add in a fountain drink and the total was over $20! Way overpriced for what was received. I'll stick with places that have actual veggie patties and reasonably priced fries in the future. read more

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If you have been to a Five Guys before, you know the drill. This place is exactly like the rest of them. Nice fast food burger option out here, a notch up from Tom & Eddie's or Smashburger. Kind of a small version of Five Guys, and the kitchen was a little slow today, but the burger was a greasy, gooey mess. Yum! Burger, regular fries and a regular pop -- $11+! But that's no surprise either, is it? read more

Almost 30 bucks for dinner for two people at a basic burger joint. I've been trying to figure out why ever since. The burgers are pretty good but the menu doesn't tell you they are double patties. I'm not a huge fan of the double burger and this is what I got. Okay, so the burger was good but too huge and the fries were average but way too much. One order is plenty for two. Decor is crap. All tile and hard surfaces with classic rock blaring. They wrap the burger in foil and throw it in a paper bag. You'd think for 30 bucks you'd get a plate. Nope. There were peanuts I guess you could eat while waiting but I mean, why? I thought that was weird. The service wasn't friendly and since it was so loud I wouldn't dine in again. I think we'd take out and scale it back on the order so we can afford our gas bill. read more

Food- great! Only reason I gave it 2 stars. Service- AWFUL!!!!! 15 mins to get food, dirty store, and RUDE manager!!!! I caught him bad mouthing us for asking that the iced tea be fixed!!! I did email and they have offered a free meal, but at this point in time I have no interest in returning to this restaurant!! read more

Eh, very boring, and for a basic burger and fries it's pretty pricey. Walls are covered in how great they are. Oh, look at the sacks of potatoes. Exciting. Not. The menu is ONLY burgers & fries and soda. We walked out and went to Smashburger, where they had better seating and more of a selection. read more

Really good burger, got the bacon burger with everything and was piled high without a doubt. Great friendly service, went above & beyond. Not as big of a fan of fries, but still very good, tried both cajun and regular, preferred regular. read more

Wow! Hadn't been here in quite some time. At 8:30 there was one customer in front of us. More burgers on the grill than people ordering. Was quite a wait and when we got the food was pretty disappointed. Burgers have gotten awful thin, toppings on one of our two was incorrect. Burgers sat a while before topping them. Cheese never melted. Fries not super hot. Door dash came in and were apparently waiting for the other burgers that had the workers (3 of them) preoccupied from the orders for the people that actually came to the restaurant. Overall, can't say I'd return. General cleanliness of restaurant leaves much to be desired as well. read more

I just genuinely didn't like the food. There is nothing special about this place. The service was really great and the employees were helpful and friendly but unfortunately this restaurant just doesn't give them anything worth serving to you. read more

So over-rated its scary. The burgers are good, but not remarkable for flavor, size or texture. The fries are greasy and limp - and throwing a handful on the top of the bag that had my burger yielded a greasy disaster. Way over-priced for what you get. Same cool pop machine as Tom and Eddies, but the quality has a long way to go before it's as good as the other premium burger joints on the same road. Take the time to travel past 5 Guys to a place that doesn't rely so heavily on grease. I won't go back. read more