My Grandkids are so excited we took them to sky Zone Riverside Park. Keep up the good work love the…read moresnacks also!

We attended a birthday party at Sky Zone Trampoline Park expecting a fun, safe experience for our…read morechildren. What actually happened was disturbing, traumatic, and handled with an alarming lack of professionalism. During the party, one of the children in our group was violently assaulted by older boys who were roaming the facility unsupervised. The injured child suffered visible facial injuries, including bleeding. While this was happening, staff response was minimal to nonexistent. The aggressors were allowed to continue playing freely, without being removed or even meaningfully addressed. What was even more upsetting was the impact this had on my 7-year-old stepson, who witnessed his friend being assaulted. This was not rough play, this was a frightening, violent incident. My stepson was visibly shaken, confused, and distressed by what he saw. This was supposed to be a joyful birthday celebration, and instead it turned into a traumatic experience that he is still processing. Law enforcement showed up and found out that other kids had become visibly assaulted as well. Multiple employees on duty, many of whom appeared very young and poorly supervised themselves were seen laughing, pointing, exchanging comments, and sharing images related to the incident, rather than helping the injured child or ensuring the safety of the kids involved. At no point did it feel like the staff took the situation seriously. The general manager on duty failed to step in decisively, failed to separate parties, and failed to prioritize the emotional and physical well-being of the children. There was no immediate first aid offered. No quiet or safe space provided. No reassurance to the injured child or the kids who witnessed the violence. The behavior of both management and staff created the clear impression that the incident was being treated as entertainment rather than an emergency. To make matters worse, parents of the aggressors were allowed to come and go freely, with one parent returning to the area where our group was standing and openly threatening members of our party again, with no visible staff or security intervention. The lack of concern for child safety was staggering. Not once did anyone ask how the injured child was doing or acknowledge the emotional impact on the other kids who witnessed the assault. Offering a small discount afterward does not begin to address the seriousness of what occurred. Until this location prioritizes active supervision, trained staff, real management accountability, and child safety, I cannot recommend bringing your children here especially for birthday parties. What should have been a happy memory became a traumatic one due entirely to staff inaction and poor leadership.

Uptown Jungle is a fantastic spot for both kids and parents. The space is clean,…read moretemperature-controlled, and full of a great variety of jumpy houses , rock climbing walls and play areas. We visited with six kids ranging from 1 to 9 years old, and every age had something to enjoy. The kids were running, jumping, laughing, and testing their limits--I honestly didn't see a single kid who wasn't smiling. My kids have been before and ask to come back every time we're in the area. The staff is friendly and upbeat, bathrooms were clean, and we appreciated the snack area with both treats and healthier options like string cheese and fruit pouches. If you're in California and looking for an indoor place where kids can truly be kids and burn energy, Uptown Jungle is a great choice. We'll definitely be back.

WARNING...... DO NOT PURCHASE AN ANNUAL MEMBERSHIP! Uptown…read morejungle will tell you at the end of the year (12 months) that your membership has expired. However, when you purchase the membership, it states that you get two months free. The term annual means 12 months, so you should be getting a total of 14 months. But in reality, what they do is make you pay for ten months and give you 2 months free for a total of 12 months. Last January I purchased 3 annual memberships for my grandkids I expected to have fourteen months, which would bring me to march. I didn't remember what day I purchased it. So I called them to ask what date I purchased the annual memberships, and they told me january ninth, but my membership had expired. I stated that I paid for the twelve months up front, and what's supposed to get two months free. She told me that to the best of her knowledge.What she could find out is that you pay for ten months and get two months free. When I questioned her what is said on my contract, she stated it, she was new and had only worked there for 2 weeks and she would ask her manager and call me back or have him call me back the following day. It's the manager who called me back and told me that when you buy ten months, you get two months free. I don't know when 10 months became annual, meaning a year, but apparently at Uptown Jungle, it does

First time going to a place like this, and it was for my 4 year olds birthday party. We booked…read moresight unseen based on reviews. Delaney was our host and so super sweet and so so helpful. She kept everything on track and kept me informed on what was happening and what was coming up. She was so good with the kids and really made the party go so smoothly. We only got pizza for the kids which I'm glad cause it was pretty expensive for a whole pizza for the adults and it was cold and not very good. The kids were happy with it though. We paid extra for the photos they took during play since there were a handful of cute ones. Lots of blurry ones and a lot of my niece and nephew (more than the birthday boy lol) but a few gems we wanted to have for memories. The other play attendee was alright. She was on her phone a lot and at one point my son was distressed and scared of an activity (the one where you jump from island to island) and he was crying to come down. The attendant was literally sitting near him on her phone not helping him. Thankfully I heard him and went to help him off the activity. At the end of the party, my husband gave Delaney a cash tip because she was so good to us. As stated before, we've never been to a place like this and didn't know any better. When I went to pay the bill, the manager gave me a bill for $800 and I knew it was the wrong one. It was for 25+6 kids and our event was 10 kids (but we only had 5). She questioned me like I didn't know what I was talking about. I gave her my kids name and she gave me the correct bill and she pointed out where to put gratuity. I told her my husband paid cash to Delaney and the manager asked if it was for the "team" or just Delaney. I said I thought it was just for Delaney since she was our primary person and I didn't know my husband's intent. I admitted we had never been to a place like this and didn't know the procedure. She asked if I wanted to go ask my husband how much he gave and I just stared at her. She again asked me if I was going to tip the team (she was listed as part of the team but this was my first interaction with her) and I said we already tipped Delaney. She gave me my receipt to sign and lectured me about how the tip should go to the team. I said I'll know for next time and left. My husband was outside with the kids and I told him what happened just for the manager to come outside to put something in a car. He told her tip was for Delaney since she was the most helpful to us and again the manager explained we're supposed to tip everyone. We just left Everything was wonderful except for this manager. Almost a perfect day. My son had so much fun though so that's all that matters.

I truly cannot think the staff that pump it up enough! Everything was absolutely amazing! If you…read morewant a carefree birthday party where you literally just show up and the kids have fun and the parents do absolutely nothing. This is a place for you! The staff was so tentative. I love the timeline they had everything was done. The kids had such a great time. They did the set up and the cleanup! The kids went and play and I love the fact that it was just our party and no other kids there so the parents had a comfort knowing that the kids cannot go anywhere and that we aren't watching somebody else's kids. It was such an easy set up probably one of the easiest birthday parties I've ever thrown for my son! And he felt so special! All of his friends had such a great time!

Great time w the kiddos today!! Definitely coming back. Fun for everyone even me, 41y mom. Manager…read moreJustin was out and about ensuring a safe and peaceful environment. If you have not been here, get here!! Prices are reasonable and staff was friendly!

Recently hosted two separate birthday parties at AirTopia. Party reservations are on the pricey…read moreside, but the atmosphere makes up for it. Fun, energetic, and welcoming for kids and adults alike. Pro tip. Book your party after 5pm. The glow-in-the-dark lighting kicks in and takes the experience to another level.

Sad that our experience was short. But our experience was amazing. Ulan developed more…read moreconfidence with the skills that were taught and used it on the obstacles that were given. Conquered some fear of heights and great exercise lots of sweat so bring a towel for breaks and lots of water for hydration. Most of all he had soo much fun even when things got challenging. Coaches where there to make it safe and fun. The coaches were amazing, coach Renzo (dont know the spelling) was his favorite. Parking was easy the place well kept and clean. Need to download their app for schedule and sign up for classes. Thank you FIM and the coaches! Posting some pictures. Have a nice day!

Terrible customer service. Very difficult to actually talk with someone but they will hound you to…read morepay. Their refund policy is a joke, they say they will refund you but they will not offer any refund when it comes down to it. Why would I want to keep going there after receiving terrible customer service? Be very cautious if considering this place and see other reviews regarding their practices.

This place is amazing! I have 3 kids enrolled in classes…read morehere at agility kids, prices vary per each one but are extremely reasonable. We love the atmosphere here we have been coming for almost a year and my sons ages 11/9 love it. Their coaches are rockstars and as they progress they get moved up and get cute little awards for it. My daughter age 3 absolutely loves her class. She does the twinkle stars

This place is so dishonest and ran by kids. If you are ok sweating while watching your kid and…read moresmell like sweaty socks inside this place is for you. That can't even put a central ac in this warehouse and thinks big ass fans is the cheaper option. For their tournament that takes over 5 hours to do. Be ready for that when you join. This is a bit out of the park how long it takes. Then when they actually announce awards it's so confusing to watch. Even the kids are confused when they have multiple ties. The score keepers are under age kids that they have very little training to score. When you think your kid did great take a guess again. They need to hire a real paid professional to score the tournament event. I can't wait for the owner to comment on this one!!! Let's see if they will make any changes.

Review challenge 58/365 Day Challenge…read more We frequently visit UA for casual Play dates or bday celebration either it's for a friend or a mini celebration for my 2 youngest kids, this past year. Especially hearing that there's a new attraction SKYRIDER that opened mid September 2025, my son came here w 2 of his closet bud to celebrate his bday. They were so excited to ride the Skyrider, it's a zip line across partial of the park. I highly definitely recommend this indoor playground. It's probably the best one in OC. We've gone to a lot the past years. This place has so much for your kids to do. Met the manager Terry and Sally. They are both amazing and friendly. Always there to answer your questions and needs. Our school Mabel Paine had a day of fundraising here also. UA loves to support and gives back to the community. Love a friendly oriented company. What's awesome is they now have a security here that I love since it's open. Security really nice. The indoor playground is pretty clean and well taken care of. Love the mascot Urbie. He's also cool with the kids. We are regulars here and definitely plan to return. They have great yearly membership at a great value. Must check it out!

We celebrated my daughter's 3rd birthday at this location and it was truly the best! It was our…read morefirst time here and it did not disappoint. Total stress- free experience. They offer birthday packages that include EVERYTHING- private room/s, food, beverages, hosts, decor (I was able to bring my own decor/cake too which was a plus). The entertainment/attractions are perfect for kids of all ages. Our assigned hosts were Natalie and Andre - I completely recommend!! They were both WONDERFUL. As soon as I walked in everything was decorated/setup as I had requested. Natalie was on top of it all - she reviewed my food order one last time day of to ensure all was accurate (we communicated food allergies and she made sure the right pizza crusts/ orders were in place - Thank you this truly meant a lot) . She was so sweet and attentive she answered all my questions and executed the party flow perfectly. Andre did an amazing job getting my guests checked it and set with wristbands/socks. They both were patient and welcoming! They truly made this such an unforgettable fun, smooth and well organized experience for us! THANK YOU!

There are several trampoline parks in our area; this one has managed to stay open throughout the…read morepandemic, and my kid really likes to go and get his running and jumping and leaping and swinging. The facility is clean enough, well maintained enough. The bathroom floor needs to be replaced and the vending machines seem to be out of order - for some reason my kid loved the cyclone machine which has been down for a while. And they don't always have socks in the right sizes - my son has lost several in the foam pits. They don't seem to mind if you use socks from the other places. There are a few parent benches inside, and there's some wifi, so I can watch my kid pretty well while not getting bored. The temperature control isn't great, so it's often warm or cold - it's a big warehouse building after all. The price is right, $12 or so for two hours of exercise. The kids and parents that we've run into there have been good.

It does not worth a visit. The bathroom is very dirty they do not take any covid-19 measure. There…read moreare other trampoline parks around. I regret coming with my toddlers.

This is our 3rd or 4th time coming here. My tween and her friends love it. We even had her…read morebirthday party here last year. Today we showed up to use that birthday voucher but they have daily deals where today it was $23 for unlimited time. I expect to be here for 2-3hours so the price was perfect, especially since I thought I would have to pay more (the birthday voucher is for for only 1 hour). There's a lot of kids, due to the holiday week. But it doesn't feel over crowded Staff was friendly. And the place looks clean and smells fine. Normally places like these smells like feet and musty kids . I love the fact they have an area for parents to sit and do work if needed. Therese plenty of seating and outlets if you need it. This is my first time actually sitting down. The concession stands seems reasonably priced and decent food.

If you are a family considering this park, read this review and choose ANYWHERE else. As an active…read morecommunity member who has supported this local facility through countless PTA events, community fundraisers, and multiple birthday parties (spending thousands of dollars over the years), the hostile and unethical treatment we received today is absolutely unacceptable. This shocking standard of practice shows exactly why local families are abandoning this facility for competitors like Get Air. The Problem: A $27 Misunderstanding and Staff Failure The entire ordeal stemmed from a simple Groupon redemption that was disastrously botched, escalating a minor $27 transaction issue into a hostile confrontation: Technical Failure: The staff member initiated the Groupon process but failed to properly authorize or close the transaction on their end. Due to the system being left open, I mistakenly believed a second charge had been run and flagged it as an incorrect purchase. In reality, the staff member simply never successfully validated our entry to begin with. Unwarranted Confrontation: After my family had been jumping and enjoying the facility for approximately one hour, a staff member approached us as we were leaving and advised there was an issue with the Groupon. I immediately went to the front to resolve it. Aggressive Demands & False Accusations: Another worker then aggressively demanded that we pay the full, non-discounted price for our jump time, falsely claiming we had gone "over time." We had not. The children had stopped jumping, gone to the bathroom, and were standing with me at the front desk. The Line-Crossing Threat: When I objected and stated customer service needed to be contacted to resolve a system error, the employee escalated to a truly disturbing level of aggression. They falsely stated they were "sending someone to go get my children," who were standing right next to me. I had to insist again that my children were next to me and had been. This was a direct, dishonest attempt to use intimidation and fear to pressure me. I insisted they could wait with me while I contacted customer service. The Aftermath: Resolution for Misconduct, Not Billing While at the counter, I immediately contacted Groupon support. I received a direct link via chat and re-processed the payment correctly. This action resolved the technical issue, and Big Air received their payment. However, I was so disturbed and disgusted by the staff's aggressive misconduct and the way the business handled the discussion that I immediately contacted Groupon again. Recognizing the severity of the hostility and poor customer treatment, Groupon issued a full credit to my account for the inconvenience and stated they would be reviewing their contract with Big Air. Groupon's action confirms that the payment issue was resolved, and the refund was specifically for the unacceptable intimidation tactics used by Big Air's staff. Final Word: Warning to the Community A business that can only resolve a simple billing error through customer self-service and resorts to hostile, threatening tactics against a parent--especially one who has actively spent thousands of dollars supporting their local community events--has a completely broken Standard of Practice. Management needs rigorous re-training for the staff. This is not a "bad day" issue; this is a safety and ethics issue, and serves as a warning for any other patrons visiting this location. Do not risk your family's experience here. Go elsewhere.

This review is a month late, on 10/3/2025 we visited for my daughter's 11th birthday. What is…read moreironic is I didn't realize that it is where I did my 30 year olds birthday party when she turned 11 many many years ago. This place is AMAZING! Clean, spacious, staff and owner the best ever. I would rather go here a million times over than those chain places that lack customer service for their over priced over crowded places. The customer service here and how clean and again SPACIOUS this place is beyond me! We had the time of our lives, shoot we even roller skated! Brought back so many child hood memories! Thank you Tony and staff for being amazing! People need to support this establishment and get your moneys worth at a place that truly values their customers! Oh and the other perk is they have an awesome and big area for little kids that my grand daughter who is under 2 enjoyed, arcade games too! Visit and support this place you won't regret it!

Our boys had such a great time. The owners are kind, personable and fun. They also host as great MC…read morewith fun games. Even blessed our kiddos with a prize. Clean amenities lots to do. Seriously refreshing to have nice, kind, above hospitality.