If you have a live animal delivery this should be a priority first thing in the morning. I Literally have live animals being delivered that were supposed to be here before noon WAY BEFORE any inclement weather . Now I have a notice of delay so what am I supposed to feed my pet now ? Welp a day later I got my package and every single one of my crickets are dead bc of ups. Had you delivered my package before noon like it was supposed to be this would not have happened . I think you should pay to have more crickets delivered to me read more

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Super smooth experience! I had a few pre-packaged, pre-labeled boxes to drop off, and the process couldn't have been easier. I was greeted as soon as I walked in, and the customer service was excellent--everyone was friendly, efficient, and kept the line moving without any stress or delay. I really appreciated how organized everything was. I'll definitely be back next time I need to ship something! read more

The attention to customer service was outstanding. They were able to locate our package and have us on our way in short order.

Great place to ship your packages. Your "local" UPS store can charge you anything they want, but the UPS store, owned and operated by UPS has to charge per the schedule. This place is always staffed, during working hours, and everyone that I have dealt with is knowledgeable and helpful. If you have things to ship let them walk you through the options, there are many. Great place to do business. read more

UPS in Raleigh is awful. I have not attempted to use this "customer service" center but it sounds like I'd have about the same result as when I called UPS toll free "customer service." After being directed to a call center likely on the outskirts of New Delhi, I tried to explain the mix up UPS caused. Honestly the "customer service" rep was so busy following her script she did nothing to help me. UPS employees in this area are rude, lazy, and incompetent. I will never choose UPS for shipping. read more

Went to Atlantic ave to ask about lost package, the girl at customer service was horrible. I was in,out in 2min. Aren't they supposed to give good Customer service? What has this world come to,how do you Lose a 78lb box read more

UPS Customer Center - Shipping Centers Near Me - Raleigh, North Carolina

Absolutely horrible customer service. Did not follow delivery instructions and when asked where package was delivered, they would not help me find it and said I had to file an investigation myself. My package said DO NOT CRUSH when finally received, my package was crushed. Did not help solve my issue, told me exactly what I had been told multiple times which was incorrect. read more

UPS Customer Center - Shipping Centers Near Me - Raleigh, North Carolina

Once again, the Durham UPS Customer Delivery Center is not reliable. I have had several packages get lost in their processing center. The latest mess involves a medical/post surgical product that has been sitting in the Durham processing center for more than 24 hours. It seems likely that it is lost. UPS refuses to allow customer service feedback or inquiries, and has no accountability for lost, misplaced, or mis-directed packages. Medical necessities should NOT be sent via UPS in the Raleigh, Durham area. I have never had a problem with FedEx, a highly efficient and well managed delivery service. read more

Store closed at 1pm today 12/27/2023. Supposed to be open until 7pm. Could not pick up my package. Store left wide open with no one there and packages completely unsecured. Really? read more

I ordered some repair parts from a supplier in Texas to ship to my location in North Carolina. It's just a few discrete electrical components of no great value. Tracking shows the package arrived at the Raleigh Hub on June 6, 2022, then apparently my parts just vanished. How do packages just simply disappear? Reading other reviews, seems like a common problem with packages being stolen right out of the HUB. Ridiculous! read more

This Customer Care center is a convenient spot if you know you need to sign for a package and you won't be home, you can reroute it to Will Call here. I was able to reroute it online and got an email notifying me it was ready to pick up and I had a week to pick it up before they sent it back. The process was seamless and I was happy not to miss my wine delivery. They also have computer if you want to print out a label and print something. This is their Customer Center and not a retail store so don't expect them to pack and do everything for you like the UPS shops do. The woman manning the counter was friendly and tried to get everyone taken care of as quickly as she could. read more

This place is populated with liars and thieves! They all lie after they steal your stuff. September 12th, 2018. Hurricane Florence is planning to make Wilmington her home for a few days. I ordered a very good generator to be delivered a day prior to the storm's landfall. It never arrived. We were left with nothing and had to stay in the car for a night with three scared cats and a shaking dog, with chips and a couple of cans of soup. Our survival plan was solid. We just needed that generator to survive. We lost everything in the fridge. No bathroom, nothing. The next day we were lucky to find a crappy hotel room, which was already flooded, but UPS was fine with it. Dirtbags. I used the Amazon tracking and found it had been diverted to Columbia, SC that day. After the storm passed I called Amazon to ask what had happened. They said someone at the Raleigh Distribution Center sent them - and get a load this criminality - a "return to shipper" notice! Degenerate thieves and criminals. The gentleman at Amazon followed up with me a DAY later and said, "Yea, they stole it. But there's nothing we can do about it. That station has a terrible history of theft, we won't use them. But your product was shipped from the seller, which uses them. I can't really say any more about it." And then he sent me a complete path of my generator and a paper trail of the theft there - telling all the things he couldn't over The phone. The people at the Atlantic Ave UPS center are nothing short of criminals, liars and managers who cover up and abed the criminality rampant under their brain dead - and get fully complicit noses. Folks! - do not order anything from a company using UPS for shipping. Period. read more

The reason I am giving this one star is in order to provide a review. I saw another review STRIKINGLY similar. No straight story from UPS about a mirror on plywood that was missing from its box. They have changed the story multiple times, the fact is it is in their system and they have PROOF of what happened, but are being cagey because someone or people at UPS are pilfering. They go through boxes and find things they think are valuable and they take them. Seller nice guy will get 100.00 for his 500.00+ mirror. Very nice item. So literally, if you ship with UPS you are paying them for potentially taking your items, and guaranteeing no recourse. I will never buy from another seller who ships UPS. I will never again ship UPS. They literally steal from you and collude to protect themselves and their thieving employees. Another review, this is no accident or abberration: Colin Butler doesn't recommend The UPS Store 2325. January 18 · I spent TWO MONTHS trying AND FAILING to chase down a valuable product I had shipped from this store that was removed from its box, shipping just an empty package. While it's theoretically possible that the item was shipped properly, this would mean that at some point after it was boxed and sealed, someone opened the box, stole the item, then resealed it. Management denied even the possibility of wrongdoing within the store, which forced me to go through corporate, which was hugely time-consuming and ultimately fruitless. read more

I spend Over 100K a year shipping with USPS and FedEx, I try to avoid UPS at all cost. the few times a month we are forced to use them, they are always 3-4 days late, impossible to get a hold of customer service. and when you actually go to the Atlantic AVE location dealing with people there is like dealing with burger king employees, where FedEx is like dealing with chick filet, the term hood rat comes to mind! read more

Dear UPS: I'm sorry your driver is a lazy piece of shit. I'm sorry that your customer service blows dog balls. I'm sorry that you've gotten so big that you now think that your customers exist for your convenience. That having been said, when your "account specialist" says to be at a customer "service" center on a Saturday...driving with my own gas...on my own time, I expect the package and not excuses and attitude. read more

UPS Customer Center - Shipping Centers Near Me - Raleigh, North Carolina

Absolutely horrible service here. Be prepared to have your packages undeliverable to your home and shipped back to sender or just plain disappeared. Driver failed delivery at my home three times last week and instead of placing on Will Call they shipped one package back to sender and lost the other one. Instead of making some calls they tell me to contact the shipper to initiate tracking. Are you serious? Avoid using UPS if you are in the Raleigh area. Unhappy shipping Ya'll! read more

UPS Customer Center - Too much? - Shipping Centers Near Me - Raleigh, North Carolina

Terrible, terrible I will NOT ever use UPS again. Package sent from local delivery UPS, when sorted for delivery I was told it was mis-sorted. I've been waiting 3 days for me package, only when I called did they tell me what happened. They didn't even have the courtesy to call me and tell me package delayed. Upon speaking to the process center.. they were to put me through to a supervisor had to wait 10 mins to speak to someone. Do yourself a favor and save the headache "DO NOT USE UPS".. use another delivery service. BY THE WAY: They have yet to tell me how to get my money back.... terrible, terrible read more

Except once, they always delivered my time-sensitive medication to my home without requiring a signature. My account has 'no signature required' as my default. The sender always sends it without requiring a signature. After the first mishap, UPS said that it would never happen again. Well, it did. I called UPS and they wouldn't admit their mistake, insisting it always said "signature required." I read them the email that notified me of an upcoming delivery where it said "no signature required." I offered to email it to the representative and she refused. Then she said I'd just have to wait 4 days for it to be delivered so I could sign for it. I explained that this is time-sensitive medication and if it's not here on day 4 there could be serious medical consequences. She said that she would call back within an hour to let me know if they could do something about it. No call. So I called them again. I asked them if they could drop it at a local UPS Store so I could get it. They wouldn't do that. I asked if I could pick it up at the distribution center the next day. They wouldn't do that. They wouldn't even guarantee that "no signature required" would be honored in the future, but for this delivery, it was updated to "no signature required." On that 4th day, I got an alert for a delivery between 2:15a and 6:15p. They tried to deliver at 9:30a. I wasn't home and they still "required a signature." Complete and utter incompetence. I called the pharmacy that shipped my medication and let them know what UPS did. They immediately sent a courier two cities over to personally hand me the medication. So, you know, that I won't die. My pharmacy also mentioned that UPS never showed up today to pick up over 300 prescriptions for delivery. Hopefully this huge pharmacy switches to a carrier that cares. And starts doing the reason they even exist: deliver packages. UPS: never using them again. Ever. They don't follow their own protocols and when you offer to bend over backward to get the package they messed up delivering they don't care. Even when your life is at stake. read more

Consistently damaging products delivered, especially if over a few lbs. We ship commercial and residential and unless it's an overnight package where you pay $$$ we get damage more as a rule than an exception. We also deal with, late shipments and lost packages but not as often. This week a shipment was delivered to the hub in Raleigh. It was a 64 lb package so we opted to pick it up at the service center at 4000 Atlantic vs. rumbling around in the delivery van till 6 PM. The package has been sitting in tractor trailer for two days with no movement. It's literally across the street from the customer center but they can't seem to get it there. read more

Because I've been shipping with them for over 10 years and never had an actual issue. Reliable and efficient everytime I've dealt with them.

Could never speak to a human. Even though I am registered at UPS.com the robot did not recognize my phone number nor provide me with the information I was looking for. Kept repeating the same tired lines over and over without any solutions. Went back to site and re-registered, still no luck. Virtual assistant refered me to sites that did not help. Package is 5 days late without explanation and noone to speak to it about. My local distribution center referred me to Raleigh saying that the package was there and I should call to find out why it had not been shipped out before now, but I can't get any answers besides same canned answers from robot - not helpful and beyond frustrating. Although this is a personal matter, I own a small business and if I conducted my business in this fashion I would have zero customers. read more

Another issue with UPS and their customer service. I had my order diverted to the customer center, was called and told it had arrived and is ready for pick up. I went to the center to find out it was there and they couldn't tell me where my package was. After waiting 45 min they finally told me and the other dozen people waiting for similar packages that our packages were likely across the street in the distribution centers office and they might try to deliver tomorrow (a Saturday). It was closing time and they would be closed tomorrow, open again Monday. They seemed annoyed we were all asking where our packages were and kept saying we can come back Monday. I called customer service and they kept telling me the package was at the center and I would have to go back Monday. No one seems to know anything or unwilling to find it. read more

I literally just walked in at 5:15 PM on March 2, 2022 with 3 pre-labeled packages I needed to return. No one else was in the store except the young, thin, light skinned girl with green eyes and braids abs a hat on. I haven't been to this location in a while but I haven't seen her before. I said hello plain as day as soon as I walked through the door and she just looked at me and looked away. I put the packages on the counter and told her they were all returns. She proceeded to scan each package, print out a receipt and hand it to me. I said thank you when I took the receipt and she never said a word. Typically I would've asked her if she speaks, if she's able to speak and I would've called her out on it, but I was in too good of a mood to bother. Unless abs is deaf and mute, someone at this location needs to speak with her. If she's having a bad day, she could still speak to customers when they come in. I know this location is not in the very best part of town, but certain levels of customer service should be expected regardless of location. read more

Searched high and low to find the local phone number to give them a call. It took forever to find a photo of her cover but once I did that I called cover nobody answered. It turns out that it is next to impossible to speak did you have at this location unless you go there a person. Definitely got a place I would do business with or rely upon to take care of my packages or postal needs. read more

FYI, they now close at 7 PM. Kind of feel like they think they're working for the state of NC, where they could not really give a rat's a$$ about your package. I kind of got a feeling that they're just basically there for a paycheck. read more

September and Mr. Holt were amazing!!! They were both very polite, and in my opinion, went above and beyond their job requirements! I missed a delivery that I needed to sign for so I submitted a request to go pick it up. The recording said I would get a call within the hour. Less than 20 minutes later, I received a call from September. She said Mr. Holt was on the way to my house to make another attempt to deliver my package. So, as I was already headed to UPS to pick up my package, I turned around and went back to my house. September said he would probably get there before I would (just a few minutes) and she would ask him to wait. How awesome is that! When I got to my house, Mr. Holt was there with my package. Now THAT is awesome customer service!!! I hope they both get a huge Christmas bonus (and a raise!)! Thank you, September and Mr. Holt!! Awesome work ethic!! Diane read more

HORRIBLE!!!!!!! Our package has been delayed since the 13th multiple times!! Christmas is tomorrow. We called with our concerns and this guy hung up. AND DOES IT REALLY TAKE 30 MINUTES TO GET A SUPERVISOR ON THE LINE?!??!?!?! read more

I was told for 2 days that the package would be delivered. I got an email notification that the package was delivered but there was nothing. I was told that from UPS that package was damaged at the hub, contents fell out and an EMPTY box was placed on the delivery truck. read more

Ups lost 1 delivery when arrived to Raleigh Nc Distribution center and tried to find out where it was. They had no clue and told me I have to open case before they would search for it. I contacted seller that shipped package and they opened case. The seller reshipped another order and guess what it was also lost in Raleigh Nc. When I contacted I was told nothing except they assured me next day delivery . 3 days later same story with delivery date pushed back. Raleigh Nc ups has a serious problem doing their job. No one cares and it shows. I will never use Ups to handle any business for me read more

The single worst UPS location I've EVER (and I lived in NYC, mind you) EVER dealt with. If you can avoid living in this district DO IT. They misplace your packages, opt not to deliver "for unforeseen reasons", and put your packages on other people's doorsteps. My fiancee and I literally scoured the neighborhood tonight because we got a "delivered" notice (since we've found packages on other doorsteps in the past), and when we couldn't find it returned to the computer to discover that it had been scanned back in at the UPS Hub facility. SERIOUSLY?? They can't deliver small packages, large packages, or medium size packages effectively. Then when you call the 800 number even THEY can't give you any reasonable explanation other than "Well wait and see if it shows up tomorrow". Again.. SERIOUSLY?? Absolute worst. read more

After UPS failed to deliver a package or leave a notice, I attempted to come pick up package. Worst customer experience ever as they were rude, arrogant and said they were closed - 1 hour early??? Good luck if you need customer service on a Friday. read more

Worst Customer Service E.V.E.R!! Not only did the driver not deliver my package (because as they claim the unit number was not there) Even though it clearly says the name of my business on the package AND on my building. Then, they don't even bother to send me a notification that my package is sitting in limbo. So when I finally start to wonder why my package didn't show up and I look through tracking, Of course I can't get a real person on the phone, so they said they'd call me back.....She finally calls back and says "it will be available at 7:30pm but we close at 8pm"......I say "umm (thinking of a question to ask)....*click* she hangs up. Nothing but a busy signal when I try to call back!! read more

I've come a few times, but today, in particular, when I was trying to complain about the lack of customer relations, the rep tried to correct me about their services and even READ me what the instructions said when I was actually correct. She then gave me a number to complain to upon request. When she asked for my name, I said you want my ID? She said actually no, I don't need to know who you are to give you a receipt. How rude of her to say, like I don't even matter. read more

Very disappointed. Misplaced packages- unprofessional. In need of training on good customer service. This explains why ratings are so low.

Wow! Doris at the customer center totally went out of her way to help me with a package and it was no fault of UPS that this delivery couldn't be completed. The sender didn't put my unit number on the package so when it arrived at my building the driver had no idea where it should be delivered. I received an email via the tracking system letting me know that the package was being routed to the customer center and I would get a call. I called the 800 # immediately and selected the option to pick up my package at that Raleigh site. The automated system said I would receive a call within the hour (I was sweating bullets at this point b/c it was almost time for UPS to close). I got a call from Doris in about 10 minutes letting me know I could pick up my package the following day. I told her I had a very early flight the next morning and the package contained about $8,000 worth of Disney Park Hopper Tickets for a group event being held in Orlando. She told me as soon as the driver returned to the warehouse she would intercept my package and arrange for me to get it that night. I got the tickets from Doris just a few hours later. Thank you UPS and Doris! read more

I wish I could leave a 0 star rating. This is the absolute rudest customer service center I have ever dealt with. She said I was wasting HER time. IM the customer. I have a problem because of YOU. Terrible people and terrible service read more

I've visited this location on several occasions. Customer service has always been superior to me. The answering line is very accommodating.

Absolutely the WORST delivery company in the world. The last time someone tried to send me something it was lost for almost a week. This time the company I work for paid extra to Overnight Air a package to me so it would be delivered today, but as soon as it arrived here in Raleigh they scanned it and slapped a notice up that the delivery was going to be delayed because of bad weather here (they lied......it's clear skies and no rain). read more

I would love to be able not to give this place any type of star, but since I am force to do so, one is what they're getting. That is FAR more generous than they deserve. We were told our package arrived at our apartment, but since no one could sign for it, the driver took it back with them. This "mysterious" driver was supposed to show up at this customer center at 7:55p. Apparently, they never arrived. Yet they scanned "a package label" that was associated with our package, which placed our package in the building, despite it never arriving there. We went to this inept customer care center 15 minutes before the truck was supposed to arrive. The truck never shows up, and we waited an additional 20 minutes after they closed for this truck. For 2 days, no one at this center knows where this package is, despite it being scanned in that it is in that building. We called the UPS customer service line, which is an 800 number, and even they couldn't locate it! Through divine intervention, the package wound up being found. Apparently, it was "stored in a location where packages don't usually go". The customer service at this location is shoddy at best. No one is ever informed of what's going on, the customer service people at this store move UNNECESSARILY AND DELIBERATELY SLOW, and they don't offer any kind of seating for customers (we were one of 5 people standing around in their office waiting on them to find our packages). My complaint is with UPS Customer Service over all. You can't even leave your own complaint about the service. The customer service center OVER THE PHONE takes down your complaint for you. I strongly recommend you never use UPS. Use USPS, or at least FedEx. Save yourselves. read more

Absolutely terrible experience. We paid extra money for the Next Day Air with a delivery commitment of 10:30am, not only is it now Tuesday (was ordered Thursday) yesterday the package was "Out for delivery" all day. I tracked it with the map and watched as the UPS driver drove all around our house, even stopping at our neighbors and never delivered ours. I have tried contacting customer service for the second time and for the second time they have said they will have someone call me back. Not likely. This is a very important package that requires a signature therefor I wasted an entire day sitting at home waiting yesterday and will have to do the same today. DO NOT USE UPS FOR ANYTHING IMPORTANT!! ONLY USE FEDEX!!!!!!! This is absolutely infuriating. read more