I am incredibly impressed by the quality of the standing desk I purchased. I got the 80" rectangular desk with the bamboo top on it. I have to say that its very sturdy. I looked at the standing desks from Ikea and thought they were too wobbly. This doesn't shake at all when I type and lean against it. The packaging of the components was great too. No damage when it arrived from Texas to Los Angeles. Its a nice looking, functional piece of furniture that would look great in any house. read more

Yelp! Thank You for allowing individuals to express their good/bad experiences. I can say this website is very useful. Let's begin..... The only thing this company is UPLIFTING is their ingenious Ponzi scheme. They will charge buyers in matter of seconds. After payment has gone through (avg. 24hrs) the buyer becomes just another statistic. Yes! I had,stilling having and probably continue to endure a bad experience. If i would of/could of use my eyes to read bad comments, i wouldn't be ashamed of being taken to the bank. The scheme is the following: - They collect money - They put your money to work for about a month (your order WILL BE on backorder) - If and when product arrives you will have to put together following strategic steps to finally realize your desktop is damage. (Check that first) - Then you have to deal with customer service to be offered a refund of $25, repair kit or just simply hear from rep. "It's okay, don't worry! You can still use tabletop". Totally unacceptable. I promise you! the material they use can be found at any local homeless encampment. I thought my tabletop had a new design. I had air bubbles that are awaiting to pop. Almost forgot......the second one they sent as a replacement was in worse condition than first one. I'm feeling self-guilt.....I will continue review some other day. In the meantime ill just laugh at myself! TO BE CONTINUED...... read more

Stay away from this company. They will mess up your order and their customer service team is just a sales team.

I ordered my desk with the Human Solution. The desk that came as nearly perfect but had one minor flaw where the corner of the desk was damaged. It wasn't major, but still noticeable enough and somewhat disappointing. Thankfully when I reached out to their customer support they were extremely responsive and friendly. They gave me a few options that I could reimburse to make up for the damage. I took the in store credit to buy one of their stools. The customer service representative was super helpful and friendly. Also the desk (aside from the minor damage) is amazing! Works great and has made my workflow so much better! read more

Beware before you buy replacement parts from this company. I bought 3 items - 2 work fine. The other ... not so much. They will not accept returns on any replacement parts. Doesn't work? Ordered the wrong part? That's your problem according to this company. Here is the item I ordered: https://www.thehumansolution.com/humanscale-freedom-chair-replacement-headrest-parts.html In specifications: Compatability "Any Freedom Chair" ... in all product pictures, it shows the product with a cushion and hardware. This product does not come with a cushion or hardware. It isn't compatible with any freedom chair like it claimes. If you miss this sentence (I did): "Note: This listing doesn't include a cushion, and cannot be used to add a headrest to a Freedom Chair that didn't have one originally." Then you are stuck with a useless part of a headrest. Want to buy mine? They do not accept returns on any parts, even if you offer to pay shipping. read more

I LOVE my uplift desk. I highly recommend it. The desk wood looks gorgeous, arrived on time, and works great. You can program it for the two positions (standing sitting). With a push of a button, I'm ready to go whether I want to stand or sit. It's made my time at my desktop SO much better - no longer just 100% sitting. read more

My brand new $12,000 uplift would be a beautiful 7ft-long piece of equipment if it was not stuck in an oscillating infinite loop, going up and down over and over. Customer support was not supportive -- they seemed to think I was not the proper owner. So now I'm stuck with this bobbing cylon that I can't even fit in the trashcan. Thanks uplift for the help. read more

The worst follow up for customer service. The product is ok and the price is decent, but shipping and customer service is extremely poor. When you call in the follow up they send you to voice mail. I called immediately back and the guy I was trying to reach answered. He was just trying to avoid the call because they screwed up multiple times. The first time I ordered a desk it was 1 month late. The second time I ordered another desk they sent it to the wrong address. Now it's lost and is a week late. They said they'll send out another one but haven't yet. They're a mess over there. I shouldn't have bought from another place. That was my mistake. These guys are a joke. Save yourself a headache and avoid them at all costs. There are better companies that sell the exact same desk with the same options for the same price. read more

I stopped in to the Human Solution to find an office chair to use while sitting at the variable height desk I purchased from another company. (I use a kyBounder for standing). I work from home full time and wanted something just as ergonomic as the setup my company gave me in the office. Tyler was very helpful and not at all pushy. The Human Solution has models in every price range from modest to WHOA. I sat in a few chairs and it didn't take long to find The One. I tried other models in other price points and while they were all very attractive, none fit the way my body needed or performed the way I wanted. And that right there is what you need to understand about setting up a home office: you're going to be in it for hours upon hours. If you are working 40 hours at a desk, your office chair is just as important as your mattress. My words, not Tyler's. When I told Tyler I had selected a model he let me know that I could pick the upholstery which I figured would cost a lot more but the tag prices included the custom configuration - actually he quoted me a price lower than the tag which was a pleasant surprise. And score! I didn't need to take home a boring black chair, though Tyler said I could if I wanted to leave the store with a chair that minute. I was willing to wait. Fast forward to less than 1 week later and my chair is here, delivered right to my front door fully assembled and ready to use. The experience was great for the entire process. Everything Tyler said would happen: it happened. I got a full invoice in person, then I got an email confirming my order and estimating the ship date. Then I got an email that the chair had shipped from the manufacturer to the carrier, and then I got an email saying it was out for delivery. I wish I had purchased an Uplift desk from Tyler as well. The desk I got from another company is fine but the customer service wasn't nearly as good as my experience with The Human Solution. read more

My wife requested a sit-stand-up desk for her office a while back. I did some quick Google research and found The Human Solution website. I thought this was going to be out of our price range based on their cool designs, videos and support material. However, we were able to custom design a sit-stand desk within our style and budget. We ordered it the next day as a Mother's day gift. I know, yes, I roll that way! The gift that keeps on producing, I mean giving. The boxes arrived within the time estimated, and one of our staff installed it within a couple hours. If they only paid attention to how they were setting it up (plan the install), they would have placed the under-mount PC cradle near the wall, but that QC issue is with my own staff. They did say it was a bit of a pain to put together, but their second will go much faster. We now meet in her office using a pre-programmed mutual stand up height that automatically raises the desk to the perfect position. It makes collaboration meetings much more productive. No hovering over her space. Get the "One Touch Digital Memory Keypad" for sure. I can vouch that the dual monitor holder/arms are just awesome. And, the bamboo top is just one sharp looking addition that was worth the upgrade. I scored big brownie points with this purchase, and now I want one. Well, I'll be getting one soon! Santa are you paying attention? read more

We've ordered a few of the Uplift desks for our office and are looking forward to getting more. The experience has been largely positive. The desks themselves are of great quality, but give yourself time and space to assemble - there's drilling and kneeling and standing and cursing and dropping things involved. Once the main desk is put together, it's a sturdy piece of furniture. I highly recommend the monitor arms; they are SOLID. I would skip the half circle drawer, though - it's kind of a waste. Other hint: install the monitor arm FIRST before you install any of the under-desk wire management so you know how far back you need to go. Also, why do the power grommets have TWO cords coming out of them? Seems like you could have 2 outlets with one cord. Keep that in mind when doing your purchase / wiring plan. Will (my representative there) has been extremely responsive and helpful. read more

Overall, this was a good experience in the store. Folks were extremely knowledgeable and friendly. Given that you're paying some decent cash for office furniture, you expect their support staff to be just as professional. Guess what? They absolutely are not. The 2 delivery guys were pretty thug. Which you know, personal taste and all....but again, you're delivering not-cheap office furniture to businesses and people's homes. Then there's the common sense factor: does it make sense to drag a new $500+ office chair across 100ft of wet pavement before it's even technically been delivered? Then go cop an attitude when the customer calls you out on it? Of course I'm not taking delivery of a chewed up, chrome chipped chair. Really? Plus, you couldn't read the order correctly and argued about the number of items to be delivered. My receipt copy shows 2. Your copy shows 2. 2 is not 1. There is a discrepancy between what you should have and do have. For the kicker....it is currently 94 and muggy outside. These guys couldn't be bothered to close my front door while entering my home or after I asked them to leave. When I called them out on it as they are high tailing it back to their unmarked white van, I got the ever so pleasant turn of the head and spit in my direction. Classy employees Human Solution. Classy. 2 stars for the store and sales folks. Everyone else, you probably need to find a different line of work if furniture delivery stretches your limits of customer satisfaction and common decency. Update: Changing this to 1 star. The customer service follow-up is horrible. Rude service from supposed managers, lies about when shipping is actually going to occur (which is a common theme for their reviews), and we got the literal "what will it take to make you go away" from a manager. FYI - when asked about the spitting incident, we were told "well that's a he said she said situation." Why is it ok for a delivery guy to EVER spit on, around, or in the general vicinity of a customer or their property? The manager's answer: "that's neither here nor there." WOW. They definitely do not even remotely live up to their mission statement of delivering sincere, world-class service. read more

In short: terrible company, poor quality of the product, poor technical support, dishonest review system on their website, lack of motivation to follow up on anything with their customers. Here is the issues that I had with this company: 1) Desk stopped working after a couple of weeks (right after I installed second surge protector from Uplift Desk). When I spoke with their support first time, I was told I will receive a call back. Nobody called me back. Their warehouse / warranty department did not bother themselves with communication follow-up, they just kept sending replacement parts leaving it up to me to figure out what I was supposed to do with it. 2) I had to uninstall my monitor arm with 4 monitors fixed to it, disassemble the L-shaped desk and change out all its legs, only to figure out that there was nothing wrong with these legs. The issue was due to their 8-outlet surge protector, which turned out to be incompatible with desk control box. I was able to consistently replicate the issue by powering up the desk through the surge protector and without it. 3) I shipped that surge protector back to UpliftDesk and it was delivered on August 1. Still no refund on August 20th. Sent e-mail to Jeremy Farrar asking where the refund is - no response. 4) I received an e-mail asking to review their surge protectors, so I did. I gave it one star. I bought two of these surge protectors. One was making noise when moved around - turned out its plastic internals were shuttered. I threw it in trash since it was past the return window. Second surge protector was incompatible with control box (as described above). My one-star review did not show up on their website, they censored it. Rating system on their website is fake. This company has lost all credibility in my eyes, so all I can recommend to other potential customers is - stay away! I understand that equipment breaks and things happen, but how the company deals with it reveals their true face... and so far it looks pretty ugly. read more

Ordered a desk from here, the quality is good and it works as advertised. I would say there are only two complaints I have. First, I concur with many others that their shipping policy doesn't match up with what I read when I placed the order. They claimed it would ship within 48 hours, well, it shipped over a week later and they never really communicated that well. The other issue is, I ordered 3 out of 3 of the possible power outlet add-on options on the desk. Let's face it, a computer desk that doesn't have outlets is kind of pointless these days. So that was 6 (2 in each hole) power outlets on back of the desk! I thought awesome! Well, they're all individually cabled. So you still have to literally plug in 6 power cables for them to work, they're nothing more than extension chords crammed into 3 holes in your desk (and they don't even fit well, I had to bore out two holes further for them to seat properly. I would have skipped these if I had known and just mounted my own strip! So yeah, now I have 6 power cables hanging down from my desk to my floor for the extra $$ I spent. No pictures or anything could have prepared me for that, pretty misleading IMO. read more

I would avoid. Spent $900 for a desk only for them not to ship out all the parts together. After being on hold for over an hour on the phone, they acknowledged the legs were missing in the order. No attempt to make it right. Shipped the legs the next day, and they got lost. Again, called in and waited a long time on hold. CS rep was very rude and didn't care about making me wait over 3 weeks for something they guarantee will ship out in 3 days. She kept saying nothing they could do except ship out the legs again, even though Uplift screwed up in the first place. No attempt at all to make it right to me the customer. Avoid this company and go with one that cares more than just your money. Currently on hold (hour plus) to speak to a manager. read more

I researched many alternatives while shopping for a stand-up frame for my 60" table top in order to save money while recycling my old table top. The review at http://lifehacker.com/five-best-standing-desks-1528244287 pointed me at the Uplift 900. While visiting www.upliftdesk.com, I watched their no-nonsense videos and was most impressed with it's ability to lift two people sitting on top. My biggest concern was the electric motors malfunctioning. I figured they would last a long time because they were way overpowered for the application. I also talked to one of their CSRs and was very impressed with his knowledge and efficiency. It wasn't long before I realized that I could get everything I needed at a reasonable price from The Human Solution: stand-up table stand, monitor booms, floor pad, cable organizers, power strip - the works. It arrived in several boxes exactly when they promised. I was delighted to find out that all of the packing materials were recycled. And contents were rock solid. The table stand and monitor booms are built to last. Heavy duty materials. Smooth welding beads. First rate construction. The casters make it easy to roll out the table for cleaning. The 3'x5' floor pad is cushy, rugged and I really like the thick lip that protects its edges from wear. Assembling the table was made easier by their assembly video online. Everything went together smoothly. Probably took me about 3-4 hours from the time I started to take about my old table to the time I was working at my new desk. And you're going to love the way the motors purr. Very smooth and quiet as the desk elevation changes. And the presets are space age. Just hit one button and it returns to the desired position slowing down just before it stops. The monitors are now hanging right where I want to see them. Having two independent arms, one for each monitor, is the way to go. They are infinitely adjustable. The only downside is that they shake when I type. Looks like I need to adjust the casters to level the table. In conclusion, I'd like to express my appreciation to The Human Solution for providing excellent equipment that will last a lifetime at a price I can afford. read more

I work from home and sit on my butt all day. My back began to bother me and I decided to do something about it. After doing research I found that the SteelCase Leap chair was pretty good for folks in my situation so I set off to find out. I was pleasantly surprised to learn that The Human Solution in Austin was a dealer of SteelCase products. I went in to the store a couple times. Each time spending about an hour testing out various chairs and their UpLift desks. I did not intend to purchase an adjustable standing desk but after seeing it in person I was sold on the idea. I've been using the desk for about 5 days now and being able to break up the sitting monotony with standing has changed my energy and focus throughout the day. The desk and chair are absolutely great. I was super happy with the service I received at The Human Solution. Claire spent a lot of time with me during both visits answering all of my questions and helping me make decisions on customizing the desk and the chair. She never tried to upsell me on anything and seemed to have my best interests at heart. She was quick to respond via email with my follow up questions as well. I opted for the $40 extra desk assembly because I was sure I would screw it up. Their delivery guy Dan was awesome. He kept me up to date on when he would arrive and worked around my schedule. When he arrived he quickly got to work setting the desk up. He was quick and efficient in getting my desk set up and offered me a lot of tips and options to customize the setup of the desk. The Human Solution makes these UpLift desks and I'm surprised they are able to do them at such a cost effective price. I was skeptical at first but the desk has completely lived up to my expectations. The chair is great too! I walked out of there spending way more money than I thought I would but I wish I made this purchase years ago before I got used to my old sedentary work habits. read more

Awful customer support. My credit card has been charged but no shipping information in over a week. Their call line suggests that they would rather you leave a voicemail and not to reach out via email, chat, voicemail and call as it "will slow us down." I get that things are delayed, but any communication would be better for customers to adjust expectations. It's false advertising to say that it ships the same business day or that you'll get it really fast. they definitely sound like they're stressed from all the complaints they are getting on the phone. something needs to change so those customer service people can get some support read more

Don't waste your time. You pay upfront, and then weeks later your order gets deferred (conveniently after the end of the quarter ... some folks would consider that channel stuffing, aka revenue fraud.) Will see if I actually get a refund, or just a run around. read more

The website made it very easy to look through build options and configure my specific setup. We took a trip to Austin to see it in person since the financial investment was above my budget and i wanted to be sure it was worth it. From the moment we walked in to the store front we felt welcomed. Christy quickly offered to answer any questions we had but allowed us to look around the store uninterrupted which I appreciate as I hate being sold to. The choices of desk top was very impressive. They even had some pecky woods that had i been able to afford would be in my office! The shipping was quick, the order was accurate, easy to put together, and contained all parts I ordered. The only complaint i have is that the power grommet uses two plugs on the power strip but i thought it would actually convert one into two so keep that in mind. HIGHLY RECOMMEND THE COMPANY AND THE PRODUCT. This is a very solid desk that I have preset at 3 different heights: One for regular desk chair, one for balance ball chair, and one for standing. I am so glad i spent the extra money and did this for myself. I have been working from home since 2008 and had other desks. IMO it doesn't get better than the Uplift by Human Solution! read more

Desks and delivery = 4* Mounts = 2* Recommendation - Don't buy the mounts. Desks have been great. Have had issues with the mounts from the beginning. Fortunately, they are quick to provide replacement parts. It would be nice if they had a runner for small parts for local customers. read more

I purchased a Steelcase Leap through these guys. It was a special order (color and fabric selection) and I received it 6 days after they placed the order. That's fast! And I love the chair. The staff was friendly, helpful, and knowledgeable. No sales pressure, even when I told them I had to go home first and look at my office again before choosing a color. I appreciated that. When I came back to make the purchase, i was just about to ask for the Yelp discount (the one where you have to post on social media first) when they just offered me the same discount without the hoop jumping. Thanks! I much prefer to leave a review like this on my own terms. My only complaint is that they seemed understaffed at the time. I was there on a Saturday afternoon and I think there were only two sales associates and probably 7-8 customers waiting for help. And it was hard to tell who was a customer and who was staff. A quick "we'll be with you as soon as we can" would clear up that confusion and prevent the awkward "do you work here?" encounters with other customers. I'm not going to ding them for that though, because maybe that's unusual and when they did get to me, they were great. read more

Great quality furniture. I love my UpLift stand up desk! Glad to buy from a company in the good ol' US of A. I purchased it December 11, 2014 as a Christmas present (to myself), but it didn't arrive in San Francisco till December 29. I was told it should definitely arrive before Xmas. I think my order was misplaced - dropping one star for that. Once received, the desk was easy to assemble. It came in two heavy boxes, one small with the legs ~70lbs and another with the desktop. Easy to handle with two people. Assembly took about 45 mins with simple hand tools and predrilled holes. The lift is fairly quiet and the desktop surface is great. Very durable and will last a long time. Plenty of desktop space, which is good because I'm messy. The memory positions are great. The lift starts and stops a little slower so it doesn't knock anything on the desk over. Nice. I also like the fact that it stops automatically at the memory positions - no need to hold the button down like on the videos. I also got the UpLift Advanced Wire Management Kit which keeps all the cabling very tidy. In hindsight, all I needed was the spacious cable management enclosure and the power strip, but you can never have enough zip-ties. I recommend The Human Solution and would use them again. read more

Our company purchased 5 of the UpLift desks and are very happy with the product. The challenge we have is with the retailer (Human Solutions) who represented in the quote and emails showing the curved front desk via pictures and then when received we only received the standard desks. When asked the representative, the first response was that it was my fault and not theirs when I order online. When I reminded them that I received all communication through email she then had to talk with her manager. It wasn't for another couple of weeks later that I had to follow up and the response again was that it's stock photo and it's my fault for not clarifying that I wanted what picture they showed on the quote. Again, the product is great but the customer service and the ability to trust what people at Human Solutions is selling is questionable. I can say that it can be a single person and may not be represented by the company but this has gone up the ladder and Human Solutions Management is still backing that it was my fault for not being specific (again for what they showed me on the quote). I recommend that the company not put pictures of a different product on a QUOTE that they do not intend to ship. This review is based on service where they have failed and not on the product ordered. read more

I ordered a custom 8'x3' cedar top 4-leg Uplift desk from this company on 11/3/15. The desk took over 8 weeks to deliver despite their estimate of 4-6 weeks. During this time I had to constantly stay on top of the sales people to make sure the desk was ever going to ACTUALLY ship. When the desk finally arrived many of the pre-drilled holes were off by up to 1/4" and needed to be re-drilled. Also, the CPU holder doesn't actually fit my CPU (the tower is too wide) and they did nothing the communicate the limitations of the CPU holder to me. The worst part of working with this company is the complete lack of communication. The sales agent (Abraham) and the customer service lead (Daniel) never got back in touch with me about the problems I had working with them. Abraham claimed they would try to issue me a partial refund but then just dropped off the face of the planet after passing the situation onto Daniel. I still have never heard from either of them again to this day. I guess I just expected more when spending 3K on a desk... Edit: After talking further with the staff at The Human Solution they offered to refund 10% of the cost of my desk for the delay and provide me a free CPU holder that will actually fit my PC. Communication was also better the second time around (maybe they were extra busy over the holidays). While I did have several problem with the company initially they have made their best effort to correct the situation which is really all I could ask. Finally I'd just like to note after having my desk for over a month I absolutely love it. read more

I ordered the Uplift Desk and I LOVE IT! I am a graphic designer and work from home. I was having major back pain from sitting all day. Since I got this desk my pain is gone and I find myself standing and working probably 60% of the time. I wear a Fitbit and noticed I make 3,000 to 4,000 more steps a day just from having this desk and having the luxury of being able to work standing up. I have to say it is one of the best purchases I have made! Well well worth every penny for my physical health! read more

Their ads state that customized desk ship today or tomorrow. I ordered mine 6 weeks ago and I still have not seen it. I was told it was because it was customized. Fake advertising. I'm already sorry I bought it and I don't even have it yet. read more

In our search for a sit/stand desk, I came across this company. Since I'm impatient (according to my husband), we thought a drive to Austin would be nice. And their customer service said they had models in the store that one could purchase. After arriving, I picked out the desk I wanted. . They honored a coupon and the free mat from their online site. Service was good and we were in and out within 20 min. read more

UPLIFT Desk & Human Solution - Floor model desk - Furniture Stores Near Me - Austin, Texas

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I absolutely love The Human Solution, and Ryan Osborne is just the best. All twelve of our engineers havs UpLift stand up desks mobile pedistals and everyone raves about them. Recently I was asked to purchase three additional desks and through the process my boss changed his mind everytime Ryan sent us a quote. Poor Ryan probably revised our quote half a dozen times before we placed the order. Our office is located in Boulder, Colorado so the desks are sent to us via freight and everytime we've worked with Ryan, we've been offered free shipping, but that may be a benefit of ordering so much in the past. Is the UpLift desk a little pricey? Sure, but when you receive it and realize how great they look and how functional they are, you quickly forget what you spent because you paid for quality and that's what you received. read more

Received a damaged tabletop, takes them weeks to resolve the issue, and yet its still not resolved. Awful customer service, do not buy from them read more

I purchased a 72 x 72 x 30" L-shaped Wild Cherry laminate desk. PROS - High quality parts/materials - Very customizable - Installation video easy to use CONS - The product I ordered required delivery by wooden pallet due to its size. I was advised that the pallet "can easily be broken down". Some parts of the pallet could be broken down. However, there are also several large pieces of wood that cannot; they are still sitting in my garage months later as I try to figure out how to dispose of them. Most likely will require an electric saw. - Installation written instructions difficult to use Overall, the product itself is good. The customer experience could be improved though per above. read more

I opted to get the free standing legs and built a desk around them. My desk is "L" shaped 3' wide by 7' long. I love it! When I need to stand it only takes a press of a button to lift the desk. It is very impressive to see a 7' long desk with printer, computer, etc. go up and down at the press of a button. It was a bit pricy but not for a lifetime of better health by standing while working. read more

I saw a couple Ad's on Facebook which initially got me interested in this desk a couple of month ago. I love my new work station and I use it just like I thought I would. The only issue I had which was quickly resolved was that I ordered Black and I got white. I contacted their customer service and Nick was really quick about offering me a solution that I was happy with. 1. The C-Frame is very sturdy, I don't know what the other frame was like but I didn't want to take any chances. 2. Somewhere online it says assembly is 2 hours? It took me about 40 minutes. read more

I was originally so happy with customer service and with the quality of the desk an accessories that I purchased (for close to $1000). I am still happy with the quality, but customer service has been patchy. I am an individual purchaser. I am not a large company, nor am I wealthy - at all!!! I put together the list of items that I purchased based on the catalog. I have never bought a sit stand desk, so was not totally familiar with what was available. I figured out pretty much what looked like the correct choices. I received the items, and put them together by myself, despite having a back injury that is debilitating. One of the items I purchased was the e3 CPU holder. I installed it and then figured out that there was a sliding option of which I had not known. The info IS in the catalogue, but being such a novice, I did not realize that the "tracker spacer" was actually a sliding assembly that would make the desk so much more useable. I contacted the company with the intention of returning the e3 holder and replacing it with the sliding assembly. Then I realized I was going to be charged a restocking fee, which was a bit disturbing because I had thought this would be a pretty straightforward exchange. After many back and forth emails, customer service removed the restock fee and sent me a return document. I got the e3 ready for return, packing it carefully. Then realized I was going to be charged for the original shipping cost TO me AS WEL AS THE RETURN SHIPPING. The end result was that I would have nothing to put toward credit for the new sliding assembly for the CPU. Essentially, I was going to end up paying the purchase cost of the unit in shipping fees! So I complained again, again with many back and forth emails. Finally, the person I was exchanging emails with offered to just have me keep the e3, to do with as I wished (I was going to donate it), and was going to just go ahead and give me the sliding assembly, since this had been such a hassle. They referred me to a different person, named Brit, who was to help me get this taken care of. Well, Brit was really nice, and after speaking with her we both decided that I could use the original e3 and simply order the track spcersa without having to get a whole new cpu holder. I waited another week, and when the spacers finally arrived, I realized that there was no track with the package, so there was no way to actually slide the cpu under the desk. When I called back the person I spoke to said Brit was on vacay til the end of the week. When I explained my issue, the person, "Cal" said he would have to talk to his manager, and that he would get back to me that same day (yesterday). He never got back to me. I called today and spoke with Cal, who said I would need to now purchase the sliding assembly. I am so frustrated with this company. And so unhappy with the utter lack of continuity in communications. I believe that they are used to selling their products to large companies and/or wealthy individuals. I am neither. This has been an awful experience. Update: in the end they made everything right, sent me the correct CPU holder for free. That made up for a lot. Still not happy about how tortuous the process was. read more

I love my desk and the accessories that came with it so far. I do believe the desk is a little pricey, but at the same time, it's helped out my neck, back, shoulders immensely since working on it, so I guess it's worth the price. The desk is quick to shift from sitting height to standing height and is very quiet for hydraulic motors. I've had pretty good customer service overall, however the deliver guys did not call me to notify me that they were on their way so that I could pack up my old desk and things and get out of the way for them. I had to call and confirm the appointment the week of my scheduled delivery as well. I didn't hear from them at all after I scheduled the delivery, which made me wonder if it was even scheduled. They were in and out in about an hour or so, which was nice, and kept as quiet as possible with moving around furniture and drills. Otherwise, I had a good experience with the customer service team. I found their website difficult to navigate and confusing, so I called to put in an order for my desk. The person I spoke to on the phone was nice and knowledgable. I found out that they had a local brick and mortar store after I placed my original order, and I was able to make some changes to my order when I saw some different options in the store itself. It did take them about 3 weeks to notify me that the pieces that I had originally ordered would not be available for my delivery date. It didn't cause much of a disruption for me but it surely had the potential to be disastrous if I had not decided to keep my old desk and pay for a few upgrades (which I was not pushed into doing). Overall a good experience thus far and I'm happy with this big investment. read more

I paid $320 for full installation of desk and components. Desk came in early August whereas monitor arms were delayed again and again, eventually delivered in November. I had to install the desk in the time being since it was in 3 large boxes taking up a lot of my living space. When arms finally arrived, Uplift was going to charge me another $175 to install them, claiming I shouldn't have installed the desk if I was still waiting for the arms. I found that to be disingenuous considering that it took another three months for the monitor arms to arrive and I would have had three huge boxes cluttering my living space all that time. They would only refund $30 (less than 10%) of the installation cost. I regret not having sent the whole kit and kaboodle back when the incomplete delivery arrived in August. Will never buy from Uplift again. Buyer beware. read more

We had a great experience. My husband and daughter went in on a whim, and found a really great desk at a fantastic price. It was available immediately. All the guys were very attentive and the customer service was excellent. Thank you very much read more

Excellent customer service and obsession. The Uplift team helped me seamlessly make two changes to my initial order. A big thanks to Tim, Ray, Abby, and Matt! Would not hesitate to order from Uplift again. read more

I was recently in Austin and I came across this store. I work from home and have been in desperate need of a new desk chair for sometime. I have looked online before but was always a little hesitant to buy a chair online with never sitting in it. So, when I found this store I went right in. What a great store! And brand new! Anyways I was able to sit in some chairs, get some great assistance, and I was able to find the right chair for me. Even better, since I was not local, I was able to buy my new chair right from the store's website while I was in the store and have my new chair shipped to me FOR FREE!! How great is that! Highly recommend. read more

Such a friendly place! Jonathan was certainly helpful to use as we were finding a new office chair for my boyfriend. He was knowledgeable and gave his honest opinion. I recommend coming here if you need advice on a new chair or desk. I would also like to add that they're quite forward and open about their return policy and restocking fees - if you ask. read more