Not worth it please do yourself a favor and stay away. Unless you want your items damaged by the…read morerodent problem. Rat fences and urine everywhere.

Terrible experience for multiple reasons…read more - There is only 1 elevator to access floors 2 and 3. - If the elevator breaks (which it did while I was storing my things there for only 4 months) and you happen to have a unit on the 2nd or 3rd floor...then you're out of luck. And the customer service was TERRIBLE, in that they did not empathize with the issue, were not able to give a timeframe on when it would be fixed, and also did not provide a notification to tenants (even though I requested one personally) once the elevator was fixed. This gave a good 3-4 week window of NO ACCESS to my unit. One day out of necessity I made 3 trips to the 3rd floor by way of STAIRS to access my belongings...unbelievable. - There is rarely someone in the office during office hours. Multiple times I went by (during open hours) to ask questions or needing help with something...and nobody is there. And the door to the office is ALWAYS locked (whether someone is in there or not...if they are you have to wait outside knocking until someone hears you from their back office and decides to come out) ...and they also don't answer the phone. So don't expect help from anyone. - There is only ONE CART. ONE. To move all of your things in and out as well as everyone else's things. And like other reviews said, tough luck if you're there at the same time as someone else. You'll have to share somehow. This is a 3 story - two building storage unit...how does that add up? - Last, if you have an issue with your payment and it doesn't go through for any reason - don't expect them to return, refund or remove any fees (which they will add quickly and lavishly), even if you've never been late and it was a special circumstance. Bill will just tell you there's nothing he can do...or say he'll "get back to you" and then not follow up and instead cut your lock off and put their own on (requiring you to buy another one) in prep for AUCTION. This is after ONE payment issue for ONE month. Not helpful at all, I will never rent a space from this storage unit again.

Staff were super helpful. It was easy to get a unit set up and the price was great. Everything is…read moreclean. I only needed a unit for a short time and they made it easy to do business with them.

Love this self storage! The service is always great and they take care of customers like their…read morefamily.

Michelle is absolutely amazing. I can't sing her praises enough. She is always extremely helpful…read moreand thorough. That said, there is a sweet older gentlemen that answers the phone sometimes.... And I even make that statement loosely. Let's just say, computers and phones are not his strong suit. So, if you call, ask for Michelle. If she is not available, call back another day.

Michelle is very knowledgeable and easy to deal with. Took the time to thoroughly explain…read moreeverything. Recommended

Nordstrom level of customer service at this location. Kim, the manager, sets the standard for…read moreexcellent customer service. She was friendly, knowledgeable, and made me feel like we'd known each other for years. The Extra Space app makes getting in and out effortless. Facility is very well maintained. I guess that pretty much covers it. Highly recommended.

For such a stressful experience (moving across the country) this storage unit has WENT ABOVE AND…read moreBEYOND to make sure I am taken care of! I cannot say how much I appreciate the manager Kim, she is such an angel !

I have been a tenant for many years. My husband was in the "Junque" business and knew the company…read morefrom auctions... Then we needed extra space and rented a shed. Now, he's gone, but I smile each time I go to the shed or pass by on IH35! Rhonda has always taken very his care of us. She calls when I've forgotten to pay a month, and takes care of it instantly with my info. She cares and asks about me and my family. She sends emails to keep me up to date with changes as the city of Georgetown worked on their street entrance (now finished) and assisted and directed me in getting there after all that construction! The grounds are always clean. When I'm hot (or cold) the office has heat and a/c. The bathroom is clean and accessible when the office is open! Definitely consider this unit! I'm all the way over in Leander, but it's worth the short drive for service and price!

We are a non-profit organization and we've been customers of Northwest Storage for over ten years…read more Our operation is slowing down now and we have decided to end our storage lease, but we have thoroughly enjoyed our stay with Northwest and the friendships we have made with Rhonda, Susan and all of their helpful staff through the years. Thank you again NW for keeping our contents safe and secure all these years!

Excellence place, friendly help, and easy access in Round Rock…read more Easy to find between Harley Davidson and Ikea on the frontage rd N-I35.

My boyfriend and I just moved to Round Rock from out of state and were in need of a storage unit…read more We needed one that was outdoors and on ground level for easy drop-off and pick-up access and luckily this was the first place we called to inquire. The gentleman that assisted us were very welcoming and friendly and they had a great promotion for a 5x10 storage for $49 a month so we took it! Also, we had our u-haul trailer that needed to get dropped off at another location, but we were able to drop it off at Storage Max which saved us time and made it so much easier! I highly recommend to come here, great service and great staff :)

Jevon and Melissa are rock stars!! They answered every…read morequestion and explained the process fully. Jevon was so pleasant, positive, and patient!!! He made everything easy and contactless bc of my immune issue- without making it a big deal. Both were thoughtful and considerate. Jevon was so friendly!!! Honestly, this place is our U-Haul go to. Truck ran well, and got us through Round Top trip. Clean, safe, and well operated! Don't hesitate.

Very upset. Made a reservation for a 20 ft Uhaul truck. I received confirmation that the truck was…read moreready & available for pick up a day prior. My husband finishes work at 9pm - we get there at 9:30pm and they forgot to enable us to do mobile check in!!!! No 20 ft truck there. We tried calling for 45 minutes to get through to Uhaul customer service to get someone to help. Waiting in the dark being eaten alive by misquitos...Finally after an hour someone from Uhaul was able to help us. The only other truck available was an hour away - but we had to take it - as our movers will be here tomorrow morning at 5am....now we won't even get home until 1am. Very upset, tired, and not looking forward starting our cross country move with no sleep

SUPER sweet people! Steve and Jordan were super helpful and made everything easy! It felt like they…read morehad walked me through the whole process! Thank you again for the help and the great conversation!! -Faith (idk why my name isn't Faith on this app lmao)

I just moved to the Georgetown area from California and needed a small storage unit for a couple of…read moremonths. I googled storage units and this one popped up. It showed there was a 5x5 available for under $30.00 so I chose it because it looked clean and is close to my apartment. As soon as I walk in I notice the manager Katrina give me and my friend a dirty look and did not even greet us. I asked if there was a 5x5 available cause that's what it showed online and she said she didn't know but would look. after looking for 5 mins she rudely informed me that the only thing available was climate controlled as if I still wouldn't book it. I said I would take it, she asked if I want to do the 1 free month or 35% off monthly. I said the free month since I only needed it for two months. She proceeds to tell me its $54.00, I pay and then ask her what that takes me to. She said only June, I ask her I thought I got a free month and she rudely again says I haven't paid anything. I asker her what the $54.00 was that I just paid for then and she says it was for the admin, lock and insurance fee...Not once did she go over pricing with me or tell me what I was paying for, all she said was to swipe my cards. So then I tell her ok well then I want to pay for the month, she charges me an additional $53.00 for the month. I managed a storage facility for 3 years and know this is not how you run one. Super rude management who doesn't go over pricing or any hidden fees, I shouldn't have to pay for insurance or at least inform me that I have to pay for it as well as an admin fee. She also did not tell me how to use the gate code or how to get in or where my unit was located, I had to figure everything out on my own. The whole time we were there I felt like we were inconveniencing her. The two stars is for the gated property and how clean the inside of the unit was but I would not recommend renting here. I wish I would of taken my things else where but after just driving 1,500 miles I was all ready exhausted.

The only thing I have negative to say about here is that they say they're open 6am-9pm everyday but…read moreif you have an indoor unit you can't get access on weekends no matter what time it is.

just rented a unit less than six months ago and asked them if they were going to jack up my rate by…read more40 to 50% after a few months like all the other storage units and they said they would not.....well low and behold I get a letter in the mail today that my rent was increased by 40% don't fall for the low rates. This place is an absolute scam.

I've stored my boat for several years here and they've been great. But trying to get my boat out…read moreyesterday and put it back today was crazy. They're letting the construction workers park in the driveway, and today there was a huge flatbed truck blocking the driveway. I pay money to park my boat here. So who do you want on your property, me ( paying customer) or construction workers cars and trucks ( for free)

My husband and I rented a storage unit at this location and had a very pleasant experience. The…read moremanager John was very courteous, helpful, and knowledgeable with our specifics and on moving day when we needed another unit immediately, John was there as well and assisted us immediately with the new request. I definitely know that we will be using this location again. Thank you!