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    Extra Space Storage

    5.0 (2 reviews)
    Open 6:00 am - 10:00 pm

    Services - Extra Space Storage

    Self storage

    Vehicle storage

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    1 year ago

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    Emily S.

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    2 years ago

    Michelle is very knowledgeable and easy to deal with. Took the time to thoroughly explain everything. Recommended

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    Emily S.

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    Extra Space Storage - Exterior Units

    Extra Space Storage

    (24 reviews)

    I've had an excellent experience with Extra Space Storage! The facility is always clean, secure,…read moreand easy to access. Max is friendly, professional, and goes above and beyond to help -- he made the entire process stress-free. I really appreciate how well-maintained and organized everything is. Highly recommend this location to anyone looking for reliable and affordable storage!

    On November 14th I visited the website for Extra Space Storage and began placing a reservation for…read morea storage unit. I entered all of my contact information, my credit card information, and chose the size storage unit we were interested in. Prior to the checkout process, I noticed there were some extra charges in the itemization, specifically pertaining to a padlock and flood insurance, neither of which were optional. I did not agree that those items should not be optional, so I left the website without finishing the order, and closed my browser. *To be clear, what I am saying is that I did not complete the order. I left the website without going through the checkout process. I did not click Submit, I did not accept any charges, and I did not sign a contract for the rental of the storage unit. I simply left the website completely.* On November 26th I noticed there was a charge on my credit card dated November 15th from Extra Space Storage. There was a company phone number listed in the description of the transaction on my online account, so I called this number and spoke with a man named Roy. Roy listened to my explanation of what happened. He said he could not find my name or phone number in his system, and did not know why I had been charged if I was not in his system. He said he would look into the problem and call me back on Monday. Unfortunately, Roy did not leave me feeling very confident that he understood the situation, so I thought it best to contact my bank and initiate a dispute of the charge so there would be a record of it. The following Monday, December 2nd, Roy called me and we spoke briefly. Roy still did not seem to understand the situation, so I explained it all again. I also encouraged him to contact the IT department for their company website and ask them if they could find any sort of error with the website that would cause it to initiate a charge even though an order had not been completed. He told me he would try to look up the people responsible for that and speak to them about my experience. (I have not heard from Roy since then.) My bank issued a temporary reversal of the charge while they investigated, but say the company has not yet responded to their questions (now a month later). All of this was a very unfortunate first impression of Extra Space Storage. Today I got an email from them asking me to review them on Google, Facebook, and Yelp, hence the review.

    CubeSmart Self Storage

    CubeSmart Self Storage

    (7 reviews)

    I just moved to the Georgetown area from California and needed a small storage unit for a couple of…read moremonths. I googled storage units and this one popped up. It showed there was a 5x5 available for under $30.00 so I chose it because it looked clean and is close to my apartment. As soon as I walk in I notice the manager Katrina give me and my friend a dirty look and did not even greet us. I asked if there was a 5x5 available cause that's what it showed online and she said she didn't know but would look. after looking for 5 mins she rudely informed me that the only thing available was climate controlled as if I still wouldn't book it. I said I would take it, she asked if I want to do the 1 free month or 35% off monthly. I said the free month since I only needed it for two months. She proceeds to tell me its $54.00, I pay and then ask her what that takes me to. She said only June, I ask her I thought I got a free month and she rudely again says I haven't paid anything. I asker her what the $54.00 was that I just paid for then and she says it was for the admin, lock and insurance fee...Not once did she go over pricing with me or tell me what I was paying for, all she said was to swipe my cards. So then I tell her ok well then I want to pay for the month, she charges me an additional $53.00 for the month. I managed a storage facility for 3 years and know this is not how you run one. Super rude management who doesn't go over pricing or any hidden fees, I shouldn't have to pay for insurance or at least inform me that I have to pay for it as well as an admin fee. She also did not tell me how to use the gate code or how to get in or where my unit was located, I had to figure everything out on my own. The whole time we were there I felt like we were inconveniencing her. The two stars is for the gated property and how clean the inside of the unit was but I would not recommend renting here. I wish I would of taken my things else where but after just driving 1,500 miles I was all ready exhausted.

    Diana and Michael were great! Always willing to come up with solutions for some issues we had on…read moreour part in regards to our units there. Great storage experience. Thanks, Patricia

    Extra Space Storage - selfstorage - Updated May 2026

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