Renting this unit was the best experience ever. The manager, Lori, was amazing. She welcomed me with a call, and walked me through everything. I am a customer for life. read more

Not worth it please do yourself a favor and stay away. Unless you want your items damaged by the rodent problem. Rat fences and urine everywhere. read more

Terrible experience for multiple reasons. - There is only 1 elevator to access floors 2 and 3. - If the elevator breaks (which it did while I was storing my things there for only 4 months) and you happen to have a unit on the 2nd or 3rd floor...then you're out of luck. And the customer service was TERRIBLE, in that they did not empathize with the issue, were not able to give a timeframe on when it would be fixed, and also did not provide a notification to tenants (even though I requested one personally) once the elevator was fixed. This gave a good 3-4 week window of NO ACCESS to my unit. One day out of necessity I made 3 trips to the 3rd floor by way of STAIRS to access my belongings...unbelievable. - There is rarely someone in the office during office hours. Multiple times I went by (during open hours) to ask questions or needing help with something...and nobody is there. And the door to the office is ALWAYS locked (whether someone is in there or not...if they are you have to wait outside knocking until someone hears you from their back office and decides to come out) ...and they also don't answer the phone. So don't expect help from anyone. - There is only ONE CART. ONE. To move all of your things in and out as well as everyone else's things. And like other reviews said, tough luck if you're there at the same time as someone else. You'll have to share somehow. This is a 3 story - two building storage unit...how does that add up? - Last, if you have an issue with your payment and it doesn't go through for any reason - don't expect them to return, refund or remove any fees (which they will add quickly and lavishly), even if you've never been late and it was a special circumstance. Bill will just tell you there's nothing he can do...or say he'll "get back to you" and then not follow up and instead cut your lock off and put their own on (requiring you to buy another one) in prep for AUCTION. This is after ONE payment issue for ONE month. Not helpful at all, I will never rent a space from this storage unit again. read more

Was moving into a unit and had the pleasure of working with Mary she was awesome and very helpful with everything we needed read more

Mary was quite helpful and patient. I'd highly recommend the location at 2100 IH 35 in Georgetown, TX.

The manager Mary was not only on-site but I saw her actually walking swims and checking on the facility whole I was there. She also took the time to show me how to use my app features correctly. The site is clean and I didn't see any red flags that screened "take your stuff and run" (like some of the public storages in Austin. So far thumbs up to this place. read more

Bill is amazing and super helpful! He called me directly because he noticed I reserved an additional unit online and noticed right away that the website assigned me an outdoor unit even though it was listed as indoor. He helped me to get it resolved, which I had to cancel and reserve another unit by calling in. This was beyond his control and I really appreciated him calling me to alert me. Once we got there, he was available and super helpful with making sure we got into the new unit. THanks Bill! read more

Maria great service, and a hard worker recommend Maria good costumer service good to work with. read more

Renting a storage unit was very easy and very affordable. The property manager, Bill, was very friendly, professional and extremely helpful in working with us to book the unit and when we had our 16' PODS delivered and unloaded. The facility and our unit were clean. I highly recommend this facility and are hoping our light in our unit will be working soon. :) read more

Bill is extremely helpful and goes above and beyond to make renting here a true delight. Thank you Bill for everything!

Price has nearly doubled with two increases in less than a year. I'm now slated to start paying more than double what I was three years ago. I won't do it. For half a year the inner lock to my hallway didn't work, employees are never there. I was barely getting my money's worth at the original rate. Goodbye, screw you guys. read more

I had a great experience moving into my storage unit today, with the help of Bill. From the start, he was respectful, kind, and extremely helpful. The process to get a unit was so easy, thanks to his expertise and professionalism. I feel comfortable knowing my items are safe here. Thank you Bill! read more

Have only been in the storage facility for 5 months. From the moment we moved in, the light in front of our unit was out. So we were literally wearing headlamps to look for things in our unit. The light finally got fixed about 4 months after being broken. Our 2 units are on 2nd floor, and over the last 2 weeks elevator has been broken. So we are carrying all of our belonging up and down 2 flights of stairs. VERY INCONVENIENT to say the least. Customer service doesnt know whats going on at any of the locations. And the poor property manager I know is having to deal with many upset clients. There is only 1 elevation to be share by everyone, and 1 cart if your lucky enough to find one. There was no notification of issues at the facility, we discovered the no elevator issue when we pulled up with a truck load. They have offered to give a measly $25 off a month of rent. But when your paying $200/month for a box that you cant even access conveniently i would say that is definitely not enough! This franchise obviously isn't taking care of its facilities. 100% do not recommend. Save yourself the hassle. read more

I am very disappointed in this company. I have been with them for years and it seems to me the rent goes up whenever they feel like it. I have had to change units to get a cheaper rate, what a hassle. Last time I rented a unit and they totally messed it up and rented across the street. I had asked them to be sure if it was in my same building and he told me yes. I had a certain rate that I got and when I got there it was not even in the same building. They said they where sorry but now I could pay a higher rate and rent a unit there. They would not correct their mistake and honor the rate. I had to rent at the higher rate because I had people there to help me move and could not come back. So pissed. Now it has only been a few months and they have increased my rate to a much higher price. The rate I had was high already for the unit then they jumped it up again 3 times of what they are charging now for the same unit. Of course I got on line and rented another space at the cheaper price and guess what, I get there with my reservation and they tell me the rate is different then what they gave me and that I could not get the rate because I had a unit already. The rate they gave me was much less then what I am paying and after dealing with them for an hour I rented it so I could get out of my unit now. Be careful when you rent of the BAIT AND SWITCH and also corporate is all about the $ knowing they can raise the rate anytime they want because it is such a hassle for people to move their stuff. Staff is nice but can't do much to help read more

Cool place and very clean, I like it a lot.

Maria Huerta was great in helping with my public storage needs.

We have had storage units in the past... they were decent. This public storage location is hands down the cleanest and most organized. I thank Bill for his attention to detail, the cleanliness etc. Thanks Bill! Your hard work doesn't go unnoticed. read more

This location has a great staff and was able to answer questions and take care of things for me. When I called the main corporate number they were very rude and not helpful. read more

The facility itself is great, the only complaint I have is that there was only 1 cart for use in moving items from Point A to Point B. We had to wait for someone else to be done and there were two families behind us waiting to use it. read more

I needed a storage area for a short period of time. Robin was outstanding in helping me with my storage concerns. The facility is very clean and well maintained. It is located right off I-35 which makes it convenient. I would not hesitate to use this facility in the future. read more

This place is great. From the moment we got there - lost from our trip - Bill was right there to guide us through the process. Went smoothly and unloaded our rental truck. read more

Excellent Service! Tarie is amazing. Very professional, courteous, and friendly. She wants you to be a satisfied customer, and she enjoys her job. She is so thorough and attentive. read more

Cynthia saved the day! My movers were emptying our unit at the same time as several other movers there for others. My guys accidentally left my bed rails near the elevator. Cynthia noticed just after we had left, and fortunately got in touch with us before we moved! If it weren't for Cynthia, we would have our mattress on the floor at the new house. Thank you, Cynthia! PS This is the taller, newer Public Storage on the same road. Super clean and terrific management. Highly recommend this place for your storage needs. read more

I rented this space because we were moving from another state back to Texas. My daughter, who also rents a Public Storage unit, literally 2 blocks away, and the same size that I am renting, got it for $100 dollars less a month than what I am paying. When I called and asked about it they put in a call to upper-level mgmt. to request to lower my rate to match my daughters. However, instead of matching it, it was only lowered $10 a month! Not sure if they were taking advantage of my being out of state, and unable to move to another storage company or what, but it sure seems odd that my daughter, who lives in Texas gets a unit the exact same dimensions for $100 less per month. Not a good business practice to have such variances in prices, especially during a pandemic! Price gauging, taking advantage of out-of-staters? I recommend Cube Smart, whom I have rented a second unit from, which is the same size unit as PS, for the $100 dollars less I was seeking from PS. read more