Moving our stuff out this weekend and doors are broken again and light to the bathroom doesn't work! Further confirmation we are making the right move to go to the trouble of spending our entire weekend moving to another facility. read more

Public Storage - Bathroom lights out - Self Storage Near Me - Georgetown, Texas

We were good customers, rent always paid, well cared for unit and they rewarded us by raising our rate almost double. Good riddance.

DO NOT RENT HERE!!!! The entire "climate controlled" storage is infested with MOLD!!!! All of our items in two separate units within the same building are completely ruined and covered in mold. The smell is horrible!!! And there is apparently nothing they can do? No compensation for our items that were destroyed in their mold infested building?? Every single unit is infested, you can see the ceilings covered in mold!!!! $200 a month for a 10x10 and thousands of dollars worth of items are now destroyed. Ridiculous. Save yourself the financial and mental burden of trusting this place with your items, stay away!!!!!!!!! read more

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I have visited this small town location a handful of times to pay rent for a unit at another location. Their payment system, although doesn't accept a chip, accepts more than one payment option as well. The property has plenty of parking, is clean, and setup for social distancing (one customer at a time). They have plenty of supplies for packing needs as well. Elisha, Earnest, and past employees are hard working and sweet, and they try to understand my payment needs and help as best they can. At the end they handed a large, professional placard to write a review. Of course, I let them know I'm a Yelper! No harm done ... I would come back based on these experiences. Thank you! read more

Public Storage - Professional placard - Self Storage Near Me - Georgetown, Texas

Phones are not answered during business hours, you have to leave a message and you get called back more than an hour later. Had to resolve the issue ourselves. App reader does not work at access points 100% of the time. Not all motion lights work in facility making some hallways darker than others. Unit had cob webs upon move in. Found another facility with a larger unit for the same rate. read more

If I could give 0 stars I would. I've had storage for three months and each month I have had late fees and charged for insurance that I did not authorize as I carry my own. The store states they can't take payments or waive fees, I have to do that online or via phone. I call customer service EVERY MONTH and they say I have to go into the store. ABSOLUTE RUN AROUND! It takes several calls to customer service in order to get anyone that can help. I'm moving my items to another storage facility; I do not recommend Public Storage. read more

Jessica is a delight to work with and we are so pleased with our unit. The value is a good one. The security is many layered & the property is clean & neat. read more

Mary is AMAZING and pleasant to work with. Her phone etiquette is great and she has by far made this whole process less stressful. I have absolutely NOTHING bad to say about my experience with Mary. read more

I recently transferred and rented a larger unit at Public Storage at 2300 I35 in Georgetown, Texas. Mary Huerta made the process very easy!! She is pleasant, knowledgeable, professional and efficient. It is easy to see that Mary has a very strong work ethic. The property is well maintained and secure. I am a highly satisfied customer. read more

Elisa has been so far the best reason this place has such a high standard. Her professionalism, honesty, and all around helpful nature

Really nice place to store your stuff. I only used it for a few months but it was a seamless transaction. Place is clean, good value and easy to access. read more

My wife and I needed short-term storage in Georgetown, TX. What we expected were units in the size we chose. What we did not expect was the cleanliness and order of the property, and our units. Most importantly, we did not expect the level of service we received from Elisha, the property manager. She is excellent! - very kind, knowledgeable, and really knows her stuff! Every question was answered instantly. Paul and Lisa read more

This location is on top of their security measures as well the woman who helped me made me feel very comfortable and welcome to be leaving my belongings here. As we are be displaced from our home and having to relocate it is a comfort to know that there is still people who care thank you Alisha ( I believe was her name) for being available. And thank you for getting me taken care of. read more

Not a fan, reserved move in for the 13th. Due to the INSANE inclement weather, couldn't move in until the 22nd, get to the facility after loading everything!!!!!!! And it's locked, contacted the hotline because it was after hours, the rep told me "just look for another unit with a tab (welcome pack) and let them know during business hours your new unit number." Called the next day to see why MY unit was locked, when I haven't even stepped foot on their property, the property manager preceded to tell me "there was a glitch, and it was rented to two tenant's" said I had to come in, sign a new lease etc. Advised via work hours not feasobale. She said "come on the weekend" mind you,MY TRUCKS PACKED AND LOADED WITH MY STORAGE SUPPLIES!!!!!!!!! CURRENTLY waiting for my refund. read more

Customer service is aggressive and unable/willing to assist failed automated payment process. Every suggestion offered was my responsibility and my action to overcome their inadequate process. I'm in MX, limited internet infrastructure. Previous automated payment process was successful for the previous 12 months. This month's failure was the direct result of my failure to reinstate/ authorize the previous automated process after another payment option was accepted last month. This alternative payment was realtime with a live PS agent. The late fee was nearly 50% of the monthly storage fee. Caution. The after sale service degrades quickly. read more

Signed up at a specific rate, Less then 5 months later they are raising the rate up 33%. A 30 day notice was mailed out stating the rate increase. Find somewhere else, there are other places that will not do this. read more

AMAZING CUSTOMER SERVICE!! Elisha kept up with me and accommodated me when I showed up way later than my scheduled reservation. I had a few hiccups along the road and she set me up quickly without missing a snippet of information. The fees were more than expected since I have never rented a storage unit before, I didn't know what to expect. Elisha broke everything down in a way that made sense and didn't make me feel like I was asking dumb questions. Five star service and security. I feel happy and stress free about my decision read more

Zaida was very helpful! Everything went smoothly, I was a little blind sided by the starting price (because I didn't think of having to purchase the lock and all the fees) but it seems to be worth it! We reserved a room online, got a call to schedule and appointment to sign the lease, were able to move in the day of signing the lease. read more

Firstly, as of the time of this writing. This place is only two years old. So everything is really nice and new. They also have newer latches on the doors that use cylinder locks instead of the disk padlocks. They're more secure. They sell the cylinder locks for the same price you would pay for one of a similar quality one elsewhere. So we just bought it there. We got three keys. The staff is very helpful and friendly. I was able to add some names to a list of people who are authorized to access my storage unit. So my boyfriend or parents need to pick up or drop off something and they have a key, but they forget my gate code, they can show some ID in the office and be let in. There are two gates on either side of the facility, which makes it easier to get in and out since the main entrance is on a Frontage road. There isn't 24-hour access sadly. Which is understandable since the surrounding area is mostly residential. The gates will stop letting people in at ... I believe 9AM at the time of this writing. That being said, the location is very conveniently placed right along the freeway. So I can grab my camping gear and immediately be on my way. read more

Jessica the property manager is great at her job and actually does her actual job with pride!!!!!! But on another note CORPORATE different STORY ID GiVE THEM 1 STAR the rates keep going up and I honestly next time I'm changing storage companies cause corporate should be about people that been there longer even stuck with them through Covid shouldn't be rising rent fees ever other month that's completely wrong read more

My rent was raised $25+ and I was never contacted regarding the change. I had spoke to a representative online and they were extremely rude and refused to send me to another representative. They will raise your rent prices, say they sent you something regarding the raise, and not actually send it. I do NOT recommend. Now I have to pay the extra, with no warning, AND find a new place. If you like surprises regarding losing money, get a unit here! read more

Nice property, shame the proprietors that run the site are shysters, do not trust them. They will charge you for locks. even when y ou tell them you have a circular lock already, They will be rude to you, and obnoxious. This is the first time in nearly 20 years I have been using Public Storage, to have received this type of experience. Drive north of this site 1 mile use that facility, not this one!! read more

We needed a simple storage unit, and we chose this particular facility due to it's newness and easily accessible location. when we entered, we were politely greeted by Elisha, who offered her assistance in determining what unit would best meet our needs. During this entire process, from beginning to end, Elisha was nothing less than professional and efficient. She explained every necessary detail thoroughly and clearly. She was an absolute delight to deal with, and we watched her interact with other customers who entered the front desk. Elisha made us feel comfortable and her friendliness let us know we picked the right place to store our property. read more

New to area! Kenya was my tour guide explaining everything I could possible know about the property. I felt comfortable leaving my contents there and procedures. Thank you so much Kenya!! read more

I was immediately greeted with a very friendly greeting. Everything was explained well and the process was easy. The lady working the desk was great. I wish I could remember her name because she is doing a great job. Moving in was fast, carts were great and made everything much easier. read more

One of the worst customer service experiences ever. From the front desk lady, to the customer service center. Let's not forget the district manager that did not return a call. We will not do business here ever again. Nice clean facility. Even cleaner after we moved our things out. Tried to do business locally and wish we'd not have stepped foot in this place. read more

$1 first month is a crock. You have to pay an admin fee and buy a lock that can only be used at their facility. EVEN though I already had a security lock I wanted to use. Staff is rude and uncaring. I left as soon as I found a better facility and will NEVER rent from this company again. read more

I must say at first the service and facility was great but man has it gone down hill. Let's start with the elevator....which doesn't work more than half of the time. Trash is everywhere, and they don't seem to take care of this newly built storage. It's sad. I'd suggest you go else where to avoid the headaches. read more

Public Storage in Georgetown, Texas was the perfect place for some of my belongings as I retired and transitioned from the Air Force. I rented from October 2015 until today (25 Jan 2016) and did not have any problems with the climate controlled, first-floor unit. The only suggestion I have for new users is to buy battery-powered lights, so you don't have to use your phone or a flashlight. I got a six-light set from Costco that worked very well. The lights stick to the wall and each has their own batteries. I left my set there, so you might want to ask for the one with lights. I worked with Elisha in October and Erika today at check-out. Both ladies were very professional and made the process very easy and quick! read more

This storage facility was perfect for out temporary storage needs. We sold our home and our new home took 4 more months to finish so we got 2 storage units to store our belongings. Elisha and Robin were very nice and extremely helpful in deciding what size units to get. The place was very clean and safe. I would use them again and recommend their services!! read more

The Georgetown storage facility looks great! Elisha and and Bryce were friendly and pleasant. Not to mention the rates were very reasonable. Thanks for the service. Andre A read more

I had an excellent experience renting here. Both Aliesha, the manager, who helped us rent our unit, and Robin who provided great service the day we moved in were friendly and helpful and professional. The facility is new, very clean and well appointed, with great security as well as nice bathrooms, good prices in the store. In am happy to have my property stored here. read more

The check in process was easy and friendly staff (Elisha, Robin, and Dawn) helped me make a perfect size selection. Clean, well-kept, well-lit, and secure location. Even though climate controlled, indoor, new, and ground floor, it's cheaper than where I was renting! I hope the auto-payment works smoothly. Other than that unknown, it has been a great experience. You do have to buy their special lock for $20 (you own it and it only fits their units/design), and pay a one time admin fee of $25 at first rental as an FYI. read more

This has been a wonderful experience and easy to use. But the best thing about is the two girls I worked with Erika and Elisha are both excellent to work with. Come and use public storage. read more

Very Secure property! Very friendly staff. Great location. Easy in and out with 2 entrances! Great place! Even got a tour of the place, very nice! read more

Very friendly storage love the employees great for all weather conditions and Erika and robin helped me out and were amazing and sweet. Best storage I've had yet! read more

This is probably the best experience I've ever had renting storage space. I contacted Public Storage's main number, gave the person my requirements and they really worked to meet them. The call saved a lot of time. They set up my appointment for me at the storage location, and the on-site personnel were just as awesome. I got what I was looking for, at the price I was targeting, and exemplary customer service thru-out. All of the information I'd already provided over the phone (in the privacy of my home) was captured automatically without me having to fill out anything or recite the info to the on-site person out loud. Love Public Storage! read more

This is a brand new facility, in excellent condition with professional staffing. The driveway is extra wide and can handle large moving trucks. We got first month free as part of new facility deal. You have to buy their locks but they look sturdy. read more

I would recommend this business for storage rental. The manager on duty, Elisha, was great. She covered all details and answered all questions with a professional attitude. Great location, good access via 2 gates from different roadways. Seems to be relatively secure with 24/7 on-site property management. This is my first time renting from PS so there were a few unexpected items. (1) A cylinder lock purchase is required the first time but it's yours to keep. (2) 9pm - 6am are lock out hours, so no 24/7 access, but I'm sure this helps with security for tenants and Property Mgr. read more

This a new, large, clean and well-lit facility. We rented to store contents of a college dorm room for the summer and the process was quick and easy. This facility had the right size of locker for us at a good price which was not easy to find in Georgetown. read more