Mike was amazing. Needed a storage locker quick late on a Saturday and everyone was either closed…read moreor had a complicated online process, or when I called, I got someone in another part of the country. They came through for me in a pinch! Nice smaller complex where I could back up right to the door of my unit. Highly recommend!

Great unit with access on both ends for a very reasonable price. Accommodated me swapping to a…read morebigger unit without issue!!! My stuff was solid after a year in storage! Mike was great! I would def recommend and may come back again to rent in the future.

My experience was as good as I could expect. Belinda and Ken were easy to work with - on the phone,…read morevia webform inquiry, and via email. Delivery was on time and easy, as was my scheduled pickup, keeping me appraised via text messaging. And certainly affordable enough in this market. And the units are clean, secure, and water-tight (we had a couple of big storms while in use and no internal leakage). I had to have my foundation stabilized requiring us to move out most everything in the house and garage. We decided to move things into an on-site storage pod. I did some research, reaching out to a number of places for quotes, focusing on mostly local vendors (this is a local franchise of a national group) because I want to support local business and invest in my local community, yet checking with the national groups as well. All these storage vendors have delivery/pickup and monthly fees. I ended up settling on using Units Austin. Many of the others were more expensive, especially PODs and similar; a couple quoted a little cheaper on the monthly while more expensive on delivery and pickup. Some (local ones) never even reached back out to return my inquires (even though I hit them up twice). I expected to need my unit for a single month. I was wrong - due to winter storm Uri taking all the workers and contractors I'd need to finish the job. I had no problem extending the usage of the storage unit for a few more months by contacting them ahead of time. With all the logistics, and finishing enough to get back into the house, and finding people to help move things out of the pod, I reached out to Units on the monthly renewal day to cancel and schedule a pickup. They had just charged for the next month. I reached out and while I was initially told they couldn't provide a refund, after a little back and forth yet reluctantly expecting that to be the case, they graciously provided a pro-rated refund less the expected delivery fees upon return of the unit. I have nothing but good things to say; very easy to work with and affordable enough as it goes and super storage product (steel construction with wood flooring and plenty of ways to secure stuff). I didn't have to move the unit, so if you do, hopefully that goes as well. I hope that everyone who uses them has as good an experience as I did.

Delivery guy was awesome, however, I did not a have great experience with the front desk. Company…read moredid not keep its word. Container was outdoors for a week in early July when we paid for it to be in the warehouse. If you're building, please DO NOT go through this company. If you're like my family and experience an unexpected push back (1day) You will be charged an entire month. I was also surprised by new picked up fee associated with my new address that I was not informed about

Renting this unit was the best experience ever. The manager, Lori, was amazing. She welcomed me…read morewith a call, and walked me through everything. I am a customer for life.

Not worth it please do yourself a favor and stay away. Unless you want your items damaged by the…read morerodent problem. Rat fences and urine everywhere.

The rental process was very easy; the staff is friendly and the facility is clean…read more The buy 2 months get one free (as well as a free lock) was a great deal. I highly recommend!

I highly recommend AAA for your storage needs. Big driveways and never had an issue. Thumbs up!read more

Steven the manager is great. Super helpful and friendly. He helped make our move stress free! The…read morefacility is nice and clean and priced well. I highly recommend this Cube Smart in Liberty Hill!

Saul and Steve rock! They were so helpful and friendly - not…read morejust friendly, but innately happy and positive people. This whole transaction could be very dull and annoying, but these guys make it fun. You can see that they like their jobs and want their customers to be happy and satisfied.

I highly recommend this facility if you need to rent a storage space whether short or long term for…read morean excellent rate. I absolutely loved the customer service I received; the staff was extremely friendly and helpful, and I was even offered free use of their moving truck to get my belongings there!!! They went above and beyond by providing me detailed information about the place and all the available units with their sizes, rates, and location within the facility, so I could make the best choice for my needs. Thank you Lakeline Storage!!

This was my first time renting a storage unit. Laura was super helpful and made the whole process a…read morebreeze. It's indoor, there's tons of security cameras, and gate codes so you know your things are safe. I also liked that they provide carts for you to live your items easily.

This storage facility is top notch, and the customer service is outstanding. Rosemary, the manager,…read moreis always helpful and professional, consistently, and goes the extra step to provide great service. Recently, I needed a UHaul truck, and even though she didn't have the size I needed, she found a nearby facility that did. Additionally, prior to renting at Easy Stop, I visited other storage places in the area, and Easy Stop has the easiest entry, wider access to buildings, higher ceilings, and wider hallways in climate control units. Prices are better than other facilities in the area, too.

Good customer service and good storage spaces. Easy access and reasonable prices. I recommend this…read morestorage business.

Just moved in and so far this is the best storage place I have ever had. The girls in the office…read moreare very friendly and helpful. When I had an issue with the lock the manager came out and helped me with it right away. It is super convenient for me, clean, a good deal and it is very easy to get in and out of the facility. I highly recommend Direct Storage.

My husband and I were tenants here for two and a half years. The staff had always been very helpful…read moreand kind. We never had any problems with our climate control storage unit. When we went to move out of our outdoor unit (after the purchase of our home) we discovered that it had been completely destroyed by rodents. There was urine and feces everywhere. I immediately called the office. They were very helpful and assured not to worry that we had their "Protection Plan" with up to $3,000 in coverages. The manager emailed me the forms right away and told me to photograph and document everything. I pulled out our copies of the agreement and saw that we did initial their plan. We proceeded to file the claim. This particular unit housed all of our decorations for the holidays and all of our outdoor stuff ( a playscape, Homemade ornaments, gifts from my girls, life jackets, and inflatables for the yard that upon discovery, had been eaten and nested in by rats. Our above ground pool had even been eaten... the whole liner destroyed by bite marks urine and feces. After having to dispose of almost every item and tirelessly documenting each and every thing, we sent over our claim. This is where the trouble began. The storage facility was quick to hand over our claim but beware. The processing/insurance company they deal with have SEVERAL complaints through the BBB and online for bad business. They first said that they did not receive the pictures. I resent them multiple times, multiple ways and it took a week for them to confirm receipt. A week went by and still no updates.... I checked the claims portal they provided us with and it had not been updated since the submission of our claim. I emailed again for an update. The claims agent finally responded saying the storage unit manager never turned in their side of the documents. I asked them why it took them weeks to notify us of this with no response. The storage unit manger replied and sent over their side. Then, within the hour the claims agent responded saying "we are prepared to offer $500 as per your protection plan" I was shocked and appalled. I once again pulled out our paper copies. No where was it stated $500. I began to scroll through the documents that the storage manger provided. (Our contract, contact information and the protection plan) And there buried was an electronic form with the full contract. In the fine print it disallows any coverage over $500 rodents or pests. Upon reading it further, this policy that we've paid on every month for two and a half years pretty much covers nothing for anyone. The ONLY REASON we had this crap policy is because the storage unit REQUIRED you have an insurance policy at signing to rent a unit. You initial and they "conveniently" text you a form to e-sign... and buried in that document is where you find out the policy is crap. I feel completely taken advantage of. We had been essentially paying for our stuff to sit, rot and be urinated defecated on by rodents. They say that hindsight is 20/20, and looking back on things there is no way that they did not know that they had a rodent issue. They just don't care because at the end of the day, the only people they are hurting are the families who trust them with their belongings. No big deal, right? There are some extremely shady and dishonest business practices going on here.