Great experience. Was new to the area and they were extremely helpful. Good experienceread more

I just got the storage back in November of 2023. It is February 2024 and I already got a letter…read morestating that I am receiving an increased in rate by over 20%. The storage is good but this immediate increase in rate in less than 3 months of service is garbage

Rat infestation! Stuff is destroyed with bites, scratches, and pee and poop. they're impossible to…read moreget ahold of. 10/10 do NOT recommend!!

Wish I could give zero stars. Everything in our unit was destroyed by rats! They peed & pooped on…read moreeverything. They ate through our plastic bins and mutilated the contents. They even chewed through bottles of cleaning spray & brake fluid, leaving more of a mess for us clean up. Management would not give us any compensation after repeated attempts. Do not go here!

Beware. They charge you pro rate to move in but will not pro rate when you move out. So, do not…read moreput your account on auto pay for the last month because even if you give them the required 7 day notice to move out they KEEP ALL the MONTHLY RENT of the month you leave. I was leaving 13 days into a 30 day month and will not be getting any of my $130 back. If have a single screw left in my move I will leave it in the unit and check on it until the last day of the month... to ensure no one else gets the unit until the 30th... Crappy way to treat solid customer of over 5 years!

It was super easy to obtain a unit using the online portal. When there is a staff onsite they are…read moresuper helpful and friendly

I cannot believe that this place isn't rated higher! Abby and Clay, the owners, were absolutely a…read morepleasure to work with. It's odd to rave about a storage facility, but here I go! My boyfriend and I had an absolute nightmare of a time after our old car was towed straight out of our driveway. We were told no vehicles with expired tags could stay (even though I own this home...HOA). We needed to find both a storage place to park our car AND a tow truck to take it from the towed lot to the facility... We originally called a closer place, which weren't able to accommodate us. They recommended that we call Private Warehouse - lucky for us!!!!!! Not only did we get a fabulous rate, but the owners went out of their way to set up a VERY reasonably priced tow truck to take us. And if this wasn't enough, they found space in their already full lot AND stayed 2 hours past closing time to make sure we were accommodated that day. It's very rare these days that you meet people as kind, genuine and hardworking as Abby and Clay. We were lucky to have found them and would HIGHLY recommend them. Give them a call!

So I needed a place to store my pickup a few days because my mechanic didnt have space for it at…read morehis shop yet. I went by Private Warehouse to check their rates for short time vehicle storage and the lady in the office said that it would be good to store it there because they would pro rate discount the charges to match whatever percentage of the month that I actually stored the pickup there. I stored my pickup there for 4 days and moved it to my mechanics shop. I moved it on the last day of the month so you would expect that the charges would have stopped then ... especially since I had payed a pro rated charge in advance for those 4 days of $11.00 . When I saw on my Wells Fargo account web page that a debit was pending for a another full month of storage I called their office and talked to another lady about it. She said the first lady misrepresented their policies and that they were within their rights to charge me for a month of storage even though I took my pickup out of their facility on the last day of the month . She said Im sorry and hung up. I just looked at my Wells Fargo account web page again and so far they have charged me 65 dollars for October in addition to the 11 dollars pro rated charge that I payed in advance for the last 4 or 5 days of September. Perhaps Private Warehouse needs money even worse than me and my family and that is how they justify charging me 76 dollars for storing my pickup there for 4 days ? You be the judge ... Would I have stored my truck there if I had been told it would cost me 19 dollars a day ? I do not think so. Do I recommend doing business with Private Warehouse ? I reckon I do not .

This place is pretty cool for storage! The pricing is right and most importantly they love our…read moremilitary and veterans. So if you are in the military or a veteran be sure to ask for a veteran's discount. The owner is very friendly and has great customer service. The pricing is pretty good compared to other storage places in the surrounding area. There is no climate control available here. However, getting in and out here is pretty good with 26' moving truck is a breeze.One of my friends is moving into the area and I told him about it since this place is close to where we live. The facility is fairly new and has a lot of big and small storage spots. You can park boats, RVs, and trailers while the spacing is available. The spaces are even marked and easy to maneuver your trailers around. They have fire extinguishers ready available on each row of storage. If you are looking for a big storage and not worried about climate control this is a storage facility you should check out. 15x30, 10x25, 10x20, and smaller sizes are available. There is an office building, however, the owner is usually not there. But if you call the number and set up an appointment the owner will come out to do business with you.

The only thing good about this place is the price. I had my enclosed trailer stolen off the lot and…read moreI wasn't the only one who this happened to if you ask around this place has been hit more than once in a year and yes it gives off the sense of security with the security gate and cameras but when you ask what happened there's no video footage and also the gate is either broken down stuck open and no one to watch the people coming in and out it's no wonder it got hit. The officer I spoke to says the owner is difficult and forth coming with any information my guess is he obviously is in on it or knows who did it. Oh and if you try to ask if he's insured he will tell you he's not and your pretty much out of luck on anything you lost.

Brian saved the day! Pro Movers Plus quit on us 30 minutes into the move. Thank goodness All-Star…read moreStorage had a 26' truck and Brian was there with mover recommendations! He saved us! We got packed in three hours and drove the truck to Houston! Thank you!

I needed a car trailer to haul a vehicle and it worked great. I reserved it on line, and when I got…read moreto All Star the trailer was all ready to go. These trailers are hard to find and so was really glad the trailer was there, in great shape, and it worked just perfect. Owner helped me hook it up in 100+ degree heat and I was on my way quickly. Returning it was also super easy and quick. I never had to wait and the service was much better than other u-haul rental places I have used. Would definitely use them again.

They did show up when they said they would but billed us close to $300 for absolutely nothing…read more Never even made it into our driveway because the crane they sent was so monster huge.They could have told us BEFOREHAND that they needed a certain amount of clearance to get into a residential drive. Lame. Lame. Lame.

Had a bad customer experience concerning miscommunication and improper billing by Austin…read moreCrane...they recently changed their policy and billing related to driving into Austin and neglected to mention this on the phone when I requested their services for a bid...they billed an extra $110 for driving into Austin???...without placing the additional cost on an itemized receipt...therefore making my before bid to my customer incorrect...usually very satisfied with this company and have recommended them to several others...not pleased being blindsided and will be seeking another Austin crane company who does not charge extra to go into Austin

Office staff was very helpful in my move in with answering questions. Rates are good and facility…read moreis secure.