Great customer service!…read more I appreciate the recycling philosophy and I want to be a patron to businesses that support a reduce, reuse and recycle model. Well laid out with plenty of equipment! I got exactly what I needed for what I felt was a fair price. I especially appreciated the hours of operation. I was able to go by after work. I had planned to browse and price compare, then go to REÍ and Sportsman's Warehouse. Gear Hut had just what I needed that would work for me. Support local, and support conservation! Support Gear Hut!

This is a very cool used gear store that has a little something for everyone. If you are in need…read moreof gently used ski, camping, rock climbing or other equipment, I highly recommend starting your search at at Gear Hut!

Never a complaint. Products with discounts on last year's styles and "irregularities" that still…read morelook amazing. Extremely excellent value with products. Staff always available and helpful. It's Patagonia so never a complaint from a consumer

I don't usually write an update so soon, but after today's (3/12/26) amazing event, I just had to!!…read moreI am sure you can tell from my excess photos, we shop here too often... We are very loyal customers. Quality/Quantity - Here for the Wax and Watch event DIG. My first time and what an amazing event. Fundraising for so many nonprofits, see pictures. Also sponsored by Fifty Fifty Brewing Co; I had a few too many beers, too good of a time. I also found out about Fifty's Grand opening at RPM, which we also supported and attended the next day, see other Yelp Review. Non alcoholic drinks were also available. Too lazy to have brought our equipment for the wax. Plus Mt Rose gives us each 4 free waxes that I rarely use up. Raffle - We did NOT win. Atmosphere - Clean and organized location. Love the NV art on the side of the building/in the parking lot. Cool! See pictures. Open 7 days a week from 10am to 7pm and on Sundays from 10am to 6pm. Small parking lot, but because we came in off peak (weird) hours, it is rarely an issue for us. And today we got lucky as the lot was full but a car gave us his space. Service - The team is so welcoming and friendly. This is the #1 reason we are loyal customers. Events available - See website. Again, my first but NOT last time that I will attend an event. We will probably come back Sunday for the Mt Rose Passholder Spring Sale. Price - Expensive, but worth the quality, service, and culture. Owner Comment - Congrats on your success since 1973. And thank you for also giving 1% to not-for-profit workers "to defend the earth." And having programs that raise awareness of environmental and social issues. My favorite program is Worn Wear. You can either sell Patagonia your used clothes or trade them in so they can fix it. I believe that reusing is better than recycling. Furthermore, they give you credit ranging from $15 to $150.

I ordered a holster about 2 ish months ago for my handgun. I thought it would've arrived by now…read morebecause they originally said 8 weeks but received no communication from this establishment 2 months later. I called in, they said they'd call back, but didn't and never left a message either. I also put a down payment on a suppressor which I didn't go through with. I went in today and asked for a refund for everything, the guy behind the gun counter was a complete douche....super unfriendly and unwelcoming....scoffing and seemed super irritated at me when I have the right as a customer to get a refund when it's taken longer than promised. I would've bought the suppressor too if his attitude wasn't absolute s***. They even charged me a restocking fee because I didn't want the suppressor anymore. I'm a Marine Veteran with two tours and never been disrespected like this so I won't be back. I'll happily take my money elsewhere and so should you. Go to Scheels where they actually communicate, actually want your business, actually give accurate back order dates and actually value Veteran customers. I'll be sure to let my veteran buddies know not to buy from here. Definitely won't be coming back. -5 stars

You guys really are the best sporting goods store in the Reno area. Customer service has always…read morebeen outstanding. You have a great selection of everything. Good quality stuff with name brand familiarity. I appreciate your selection of firearms and holsters and fishing equipment. May your success continue...

Had a fantastic experience at REI yesterday. Daisy helped me pick out a pair of Merrell hiking…read moreshoes. She was very knowledgeable and made sure they were just what I needed. I love them! Thank you for your help, Daisy!

First of all, they opened 10 minutes late. You know they were just dicking around in there instead…read moreof doing their job. THEN, when I went to buy some $30 a pair socks the salesman tried to persuade me to pay $30 bucks for a membership. I told him no and he was obviously not happy with my decision. When I went to pay $100 for 3 pair of socks the cashier got into it the membership thing as well. These socks come with a lifetime warranty and she tried to tell me that without the membership they had no way of tracking purchases right after she asked me for my phone number. I wasn't happy about that and then she told me I would have to keep this paper receipt cash register for the rest of my life in order for REI to honor their warranty. Seems like a lot of bullshit for a $30 membership. I won't be back.

Getting excited for warmer weather and decided to stop in at Sportsman's Warehouse. They have an…read moreabundant load of fishing equipment to choose from. Will need to take inventory of what I have at home and will definitely return to stock up. Lots of poles, reels, floats, lures, etc. Also looked at the Carhart apparel. Prices were reasonable. This is not an "REI" per se. If you are into hunting, fishing, and shooting, then this is the place for you. Service was great. Very helpful folks asking you if you need help

Whether you need new outdoor clothing or footwear, camping gear, or a new cooler, they have you…read morecovered. I noticed on a recent visit that the store did not have as much merchandise as it did, say 15 years ago, but that is a reflection of peoples online shopping preferences. There is still a good selection of items that you can check out in person and pick up locally.

We booked with Sierra Adventures at the last minute, and the entire experience was fantastic from…read morestart to finish. They were incredibly professional, accommodating, and made the booking process quick and stress free, even on such short notice. Our adventure was so much fun, and it was clear they genuinely care about making sure their guests have an amazing experience. Everything was well organized, and the customer service was outstanding. We had an absolute blast and can't wait to come back. If you're looking for a fun, professional, and reliable adventure company, I highly recommend Sierra Adventures!

The people that work there are amazing. The owner is unprofessional and rude. He needs some courses…read moreon customer service. we will take our business elsewhere.

This store is nice. You as well organized and has just about everything you need. From hats,…read morehunting gear, pants, shoes, cold weather, and work gear as well. Get your feed get your tools and everything you need to make those big and small job jobs happen.

This is the super store of outside supplies - everything from camping gear and ammo to goat feed,…read moretools, and clothing. They have spices and freeze dried meals for hiking, and even the meat slicer and dehydrator. This place seems to have it all. The staff have been great and their prices are on-par or even a bit lower than other places. Definitely worth checking out.

The manager Joe assisted me and she was so professional and also made me feel very welcome in the…read morestore. I am very pleased with her recommendations with a kind to choose my outfit . I did make a really make a mess by trying to many different outfits but she was so sweet and professional about it. Thanks Joe

The 5/5 star review is for the great Customer Service by Nick…read more I was here on Sunday and was not happy primarily with the Customer Service. I had issues getting the Buy 1, Get 1, 50% Off Sale applied to my purchase and then had to wait additional time to get my husband's Military Discount. Regardless, it was a good deal, so I came back to get 2 more Shorts the following day. When it was time to pay, there was no issue applying the sale, but we noticed the amounts didn't match when they should've been the same . Nick was able to see that in the previous purchase only a 5% and not a 10% Military Discount had been applied, so he made the necessary adjustments. I didn't even have to ask, he just made it right. What a difference from the Customer Service I recieved on Sunday. I hope somebody in management reads this review and rewards Nick for the awesome job!

Paid for a rental for my friends memorial ride last weekend 11/23. Was supposed to pick up the atv…read moreat 8:45am. We were there at 8:30am, waited until 9:15, no one showed up or answered calls or texts to see what was going on. Thanks for ruining the day. Will never recommend this shop to anyone.

Run far, far away! I…read morerented a KTM 890 from Nevada Adventure Rentals for a three day trip with some friends. We were clear that we weren't just cruising highways and would be doing some off-road riding. That was fine with them, these are adventure bikes after all. Well we ran into unexpected heavy rain, took a couple falls, and the bikes suffered some minor damage which we were bummed about but were willing to repair (broken mirror, clutch lever, dented hard panniers). I returned the bike, and they sent it to the shop to be fixed up. Two weeks later I was called and told they had just "discovered" something else wrong with the sub frame. Okay I thought, I didn't notice anything myself, but it's not a hard part to replace, how bad could it be? For the next two months, Barry, the apparently now behind-the-scenes owner let the bike sit in the shop with no follow up to me. I called and emailed a number times and it was clear they were in no hurry to get it back. They never knew the status of the bike and said they'd go check. The next thing I heard was a letter from the owner threatening to charge me nearly $16,000, including $12,000 for "loss of use" for every single day the bike was in the shop. That's right, he threatened to charge nearly double the value of the entire bike. When I responded that I was happy to pay for reasonable loss of use but that this seemed excessive, he didn't even respond himself, but had his lawyer send a demand letter explaining that under Nevada law "loss of use" does not have to be based on "notions of fairness, actual rental demand, or the resale value of the motorcycle" and that they could charge me based on whatever language they'd buried in the mountain of papers I'd signed at rental. They could literally let the bike sit in the shop for a year and charge me for 365 days "loss of use" with no recourse. Their paperwork also includes language claiming you will be responsible for legal fees regardless of the outcome of any litigation. It all seems incredibly well calculated to extort as much money as possible out of hapless renters. After this incident I went through their reviews and it's not hard to find other people with similar stories. It's clear this is a shady business built around shaking down the occasional customer to try to cash in on depreciated bikes. It's unfortunate that it's one of the only shops in Reno. Hope someone else opens an outfitter that isn't out to target and scam customers.

Put on hold more than once for 18 minutes and never talked to anybody! Called back twice and both…read moretimes and before I could even get a word out was put on hold again! Will not ever do business with this company!

Not a matter of "If" but "when" this company goes out of business. Zero customer service, terrible…read moreknowledge of their products. Take your business online, don't waist your time trying to get help from this org.