Utterly Disappointing.
That's the best way to sum up this store.
To preface, I lived in Japan for several years and have been to Uniqlos in the rural countryside of Hokkaido and the mega-stores of Tokyo so I am pretty well-acquainted with what this brand has to offer.
This new store in Tysons Corner though, in my opinion, does not come close to having an acceptable level of service, quality, or variety from a brand I have always liked.
Variety: The store is much smaller than you'd expect. For the amount of variety you can find online from Uniqlo or at its other locations in the US, you will be shocked at how little choice they have here.
Quality: The clothes are of the same general quality, but whoever is in charge of alterations just doesn't seem to be able to cut it. I had three of the exact same slacks set aside for alterations. They went ahead and pinned one of them and told me the other two could be taken care of by referencing this one. They were wrong. The two other pants came back with at least a 1.5 inch difference in length from the pinned pair. It's obvious that someone didn't take the time to actually measure things out and just winged it. Once I noticed this I told them the alterations were wrong and after some arguing they agreed to do it again (that touches on services, but I'll get to that in a moment). Returning the following day to pick up my slacks I try them on and they fit! But, as is the pattern I hope you are starting to notice, they made another mistake. They somehow managed to get both pant legs soaked in what I am hoping was water. At that point I was just done and took my slacks and walked out.
Service: The above points both point at this slightly, but I do want to say that the staff for the most part know how to behave. You can see that they were trained to act in a certain "Japanese" way either with the specific hand gestures or phrases they use. After this though you are dropped back into your normal run-of-the-mill "American Retail Workers Don't Care" mentality. Whether it be about them failing to alter my pants correctly, getting my slacks soaked, or just the fact that they never really apologized, I can safely say that the level of service here is about as good as you find at any other cheap/mid-range retail store. Pretty terrible.
To close. The limited variety of clothing, poor quality, and poor service have made certain that I will not be returning to this store. They had years to get this right and failed miserably. This store is a Uniqlo in name only and I suggest other shoppers go online or make the trek to another city's location. I certainly will be. read more