As a first time potential customer, went into the store and couldn't make sense of the layout. Noted several people at the back of the store. Couldn't tell who worked there and who was a customer. Once I found who was a worker, I stopped the lady to ask for help. She then walked me through the process, which I thought was odd, as customer's were pulling items off racks and trying them on, despite having racks with all sizes. There was no offer for measurements, just try them on till I find my size. Once I found a size, was told that the long sleeve length was natural, as you are supposed to wear it rolled up??? Was not told about the care of the shirts until I asked. It appears that the vast majority of shirts sold hear are machine cold wash, line dry, and iron as needed!!! While I'm not afraid of a little work, I don't think that many men want to have to think of handling care of their shirts. Decided to go with a permanent press shirt to see if I like it. At almost $100, I'm hoping I will like it. Not seeing great customer service from the store, it's probably best to order online, but who knows... read more