I have seen this store a few times while browsing the mall, and the clothes in the store front…read morealways looked gorgeous. As a plus-size gal, I was excited to check it out, so I came back to the mall specifically to go on a shopping spree, particularly here! However, I was quickly disappointed. Upon entering the store, all the staff were in a group in the middle, chatting. I was trying to pull clothes and having trouble balancing my purse, other shopping bags, hangers, and my jacket, but nobody noticed or offered to help me pull down things. After about 10 minutes, someone greeted me and put my clothes in the dressing room as I continued to browse, and that was probably my only proactive interaction. When the girl took my clothes she actually said to me, "sorry, we're all just catching up, you know?" which was a bit awkward, because clearly they all noticed they were ignoring me. While in the dressing room for about 20 minutes (I pulled a lot of stuff!), nobody checked on me once- which was a bummer because I had to swap things out for different sizes. I had to get dressed and go back on the floor to hunt the clothes down, and when I asked where one or two items were on the floor because I couldn't remember, none of the staff knew. That in itself wouldn't have bothered me too much if I had loved their clothes. However, while i loved just about everything on the rack, nothing fit me right. I pulled all the same size, and the shirts were huge on me (like, "is this a shirt or sleepwear?" huge), and all of the dresses were tight (like, "i can't breathe" tight). I pulled the shirts a size smaller and they fit a bit better, I pulled the dresses a size bigger and they were like potato sacks. I was just pretty confused, and could have used some help from the salespeople. At some point, I gave up and bought the one thing that fit me- a pair of pants that I actually really love- for only $38. I'm conflicted in rating this store, because I *love* that there are more plus-size options for us, and all of their clothes were gorgeous on the rack, especially their dresses. Perhaps my proportions just don't work well with their clothes, and maybe it was an off-night for the staff. I'd probably come back and give it a try, but be more aggressive to get the staff to help me with the clothing fit. Overall, I'd say it's still worth a try if you're a plus-size gal looking for some new clothes!

From Florida and stumbled on this new shop (their 7th day open) in the downtown walking mall. It's…read morea very cute place on the 2nd floor that has clothing for women sizes 16 and up. The owner is very friendly. It has a range of styles (hip, professional, dressy). Hopefully can make it back some day!

From the owner: The Quirky Closet is a plus size women's boutique. While we relocate, shop our website for amazing…read moreplus size boutique items!

Fantastic customer service from (forgetting name, but dreads) she was amazingly helpful and made my…read moremother's day. Definite repeat and highly recommended in-store experience

1/23/21 I haven't seen a Lane Bryant for a long time. Not…read moresince a Lane Bryant commercial was banned in 2016. I still don't see the problem with it. I have seen worse commercials, but I digress. Miguel was very helpful. I was informed that the cosmic gelin pants I like was the only one left in my wife's size. Unfortunately my wife wasn't feeling the pants, but they will stay on my mind for a long time. Still, I am happy to see this business is still alive and kicking.

Cory is at Torrid in the Springfield mall is amazing. I mistakenly had an order shipped to the…read morewrong location, Cory called me down and will have my order sent to Springfield VA for me to come pick up. O can't thank her enough for her kindness and professionalism

Bad experience here. I was not able to pick up an online order within the time window. So I figured…read moreI'd call and maybe they would hold it for the next day. I was assured that it would be held for me and not canceled. I went the next day to pick up and they had canceled it. The manager/supervisor then told me they have to cancel the order, no exceptions, didn't seem to care. She said I could purchase the items again with a price match from my original order. So I attempted to do so and the other salesperson could not find my order in the computer because it had been canceled. All in all a huge waste of time. It shouldn't be a problem to hold an order an extra day. Nor should it take 10 minutes to find someone's order in the system. With time to get there and then waiting to leave with nothing I wasted over an hour of my time.

I love to support local and Black owned businesses. I found a few items during my visit but would…read morehave preferred a larger selection. Since I came towards the end of the season, there wasn't much but it's definitely worth a visit to see what's new!

Unique colorful clothing and jewelry that flatters all figure types. If you want something, that's…read moreoff the beaten path and is unusual, definitely check out Shimmysista !

They're open! This location had been listed as closed but I've been here twice recently. I believe…read moreother stores have closed. There's a huge store wide sale going on right now - 50% off everything! I was able to get some cute summer pieces! The customer service was good, masks and social distancing enforced.

Usually I can find cute shoes in my size *5 1/2 - 6* in CR but in this location...nothing! Like…read moreseriously! Size 10s and 12s ran rampant! For who? WNBA players? Wendy Williams? You are a store for teenaged girls and young women! Its bad enough that your clothes aren't made for some one with large breasts, a small waist and big hips (just for little skinny ppl or girls who can have a bunch of flowy material look good on em) but now no shoes for little feet? Um...remember that yoy aren't making the clothes for model, you are making them for real ppl. That includes the shoes!!! I dunno why its only this branch but I am so sad about the shoes. Off to the online store!

I love it they sell nice stuff for plus size there I got to go back to there to get shirts that go…read morewith my leggings

We were able to find a lot of options for my daughter. Good selection and friendly customer service.read more

I really like their selection of clothes And their…read moreemployees are very nice and helpful.

Service was excellent! 4 different employees asked if we needed anything, which we did and each…read moreemployee stopped and grabbed what I needed. We had a such great friendly service that I thought it was worthy of taking the time to leave a review