I am writing this here because the customer service phone line supervisor told me there was no…read moreother recourse to report my concern. I have his name and ID number. I am very disappointed with Kohl's and its policies. One of the items I ordered was not available for shipping so I needed to pick it up from the store. This was an inconvenience itself since the whole point of me ordering online was so that I would NOT have to deal with parking, driving, etc. to the store. I paid for the total and earned $15 in Kohl's Cash. As a paying customer, I was under the impression that I PAID for my item. I was unable to pick it up and assumed that since I PAID for the item, it would be held. When I went to use my Kohl's Cash, I was informed that it was revoked because I did not pick up MY item that I PAID for. The item was then reshelved at the store and I was told that it would be taken off my bill. I wanted the item. I paid for the item. I purchased it as a gift for my sister. I did not receive a courtesy call that it would be forfeit. I don't understand why this would happen. How is this a good business policy? The customer has already paid for the item. It has become a profit. Why in the world would any company choose to refund the customer for an item that he/she clearly wanted that was bought and paid for? Plus, the customer service I spoke to on the phone was very unhelpful. They tried to be courteous by English was definitely not their native language. I had to call repeatedly until a supervisor told me there was nothing that could be done. Even though I had gone to the storefront to RE-purchase the item. This is the first instance in which I was highly disappointed in Kohl's customer service and policy...And I have been shopping there for years! I am tempted to just return ALL the items I purchased and not shop there again! What in the world is going on, Kohl's?

I can always find the best quality, best fit and most reasonable prices at Kohl's. They ate the…read morebest. They are, by far, the best and easiest employee's to work with.

Came in day after Christmas 2025 to return a few items. I've shopped in the store numerous times…read moreover the years and wish there was a closer location because of traffic. I'm in the Springfield area. The store offers a wide range of clothing items and novelty goods. Customer service is always nice but it can be difficult to find an associate to assist sometimes. The cashier/checkout/customer service "bull pin" is centrally located in the middle of the store. My return was easy enough although I think their computers were a little slow during my visit.

Love the variety, service and they have regular sales. Their stock holds up well and is practical…read moreand some of it is downright fun!

Just learned about this place and love it!…read more Get ready to get messy, you'll need to spend some time digging to find sone good stuff, but it's in there! I got some stuff for around my house for just $2 each! I recommend coming at opening and be prepared for a line.

The best service in the world I went to go buy a couch. They gave me the best deal and mattress.read more

I purchased a holiday dress online for pickup in your store close to me. I went today and didn't…read moreknow what your store clerk needed in order to bring me my purchase. She said something; I didn't hear her, and she rudely said "name". She brought out the item, asked if I wanted to try on, to which I replied "yes". The dress was in a size small. When I came out to the front of the store to ask her opinion, she confirmed the dress was too large on top. She did go to the rack and pulled out a medium, and when I said I had tried on the small, she said "we don't have any extra small". No offer to get from another store, which is fine, I stated I would look around. I didn't find anything for a party to my liking, and let her know I'd like to return the item. She replied that it "would be easier just to cancel the order". I asked if I would receive anything in store to confirm that, and she said "no, I don't have paperwork here and you'll see a credit". I was a little uneasy to leave without proof of a transaction, so I stayed to check my email and did in fact receive a cancellation notice. I left her know, she acknowledged with no further conversation. This woman was tall and skinny with reddish blonde hair with a British or some other sort of accent. I believe I have encountered her before at the store. Not a great look for a company shutting down stores. The best store was at Fairfax Corner, which you closed.

Ooooo…read more.. I love this place! Their clothes are so pretty and most of their materials are very nice. Can we please discuss their decorations for a second! Ugh... Love at first site!!!! I want this store to be my closet! I was their fitting rooms to be my get away place to just relax and feel fab! The staff were very nice and welcomed me as soon as I walked in. If you're looking for cheap then this is NOT the store for you. They are very pricey but again you're paying for good quality! I'm giving them 4 stars because I didn't find anything today ;)

Great clothes and GREAT prices! Got a modern skinny suit…read morefor my son for less than $100. Great service by the floor attendants. We will be back!

The manager is not helpful at all, I just bought a shirt that had a $7.99 tag on sale, but the tag…read morethat was stapled to the shirt was from another item... "from a jacket" they didn't wanted to help me and of course the manager so rude just asking me if I want the item or not... the cashier really nice but ... I would recommend to check the prices of the items very well, and being more nice to the customers.

Lately I have been buying a lot of clothes online. Old Navy has some of the best deals and value…read morefor what you get in my opinion, and It's great to be able to purchase something online and return it in store if you don't like it.

This is place is so neat! The other old navy's I see are consist of messy dressing rooms and…read moredisorganized areas. This place is so great to do light shopping. There's no crowd, relaxing music while you shop and you get welcomed in with a nice smile. Definitely recommend this old navy's over others.

The two Indian woman's with a hijab on their head at the register don't know how to count this is…read morethe second time this happens to me where they tried to cheat me for my money and tell me I'm giving them less when I give them exactly the right amount or more and get mad at you when u confront them ab it because they don't know how to count I do not recommend shopping here unless you want to get robbed it doesn't matter how much it is. It's the principal.

Convenient location in a larger-sized shopping center. In Manassas, the more you can avoid traffic,…read morethe better. But the store itself was...haphazard. Nothing was organized- clothes seemed to be put back anywhere, with sections and sizes being largely irrelevant. It was very messy. Stuff all over the floor, shoes mismatched, etc. I liked that they had some pet items and the prices were considerably lower than toys from big name pet stores. I found one or two brand name items in the skin care/cosmetics section that I ended up getting. I would've gotten more, but most things had no expiration dates which weirds me out with things I'm putting on my face. Unfortunately, most of the items were either previously opened/ broken/tested by other shoppers. There's only so much a business can do about three poor behavior of its clientele, but it still didn't give a great impression overall.

Customer Service was excellent! Betsy was a wonderful help. Store was clean and organized as well.read more

Wonderful selection of clothes and personable manager and staff. Clothes are a great value for the…read moremoney.

I come to this TJ maxx probably 1-2 times a month and it's amazing every time. The clothes are…read moresuper organized, the floors are clean, and the employees are extremely nice!

Bro I'm so sorry but I need to change my review. I've noticed a change in this particular tj maxx…read morelocation. I'll break it down. Some of you may agree or disagree but again this is based on what I've seen and experienced ! 1. Taking advantage of non-English speakers Im not the only one who sees this in many employees. I've noticed these two employees are INCREDIBLY pushy on non-English speaking people/people who have a limited vocabulary. They will not stop pestering them until they give in. It irritates me in a way since I'm myself am Hispanic/Latino. 2. The line can take forever I found a super cute dress today I loved. All of the employees were signing up people for the credit card and I feel like there should be two or one registers or even a credit card sign up desk because you have alot of people in line waiting and these sign ups take so long. The people in front and behind me were very irritated cause 10 minutes have passed by and we haven't moved a bit.. I had to put the dress back cause I just didn't feel like the wait was worth it. 3. A change in staff attitude I noticed (not all) but many of the employees here are very rude and condescending. Such as attitude and rolling of the eyes at customers (they haven't done anything to provoked them like being mean first or messy) which throws me off That's all honestly I come to this place VERY often almost everyday lol so I can definitely see a change and the pace of the store is becoming slower and slower.

Cute shop. I have to stop in every time I'm in Manassas and I usually end up purchasing something…read more The ambiance is just lovely with instrumental music and the way the owner decorates the shop is so beautiful. They have home decor, perfume, baby gifts, jewelry, furniture and they also have a space in their shop for afternoon tea (reservations required). Just a really lovely shop. Prices are reasonable to high but that's typical for Manassas.

The store is so honest. It's like a walking into the part of the mind that represents the happy…read moreparts of our lives. Just the name gives off meaning that we are entering into someone's heart and soul. This place is a home goods store with a tea tasting room on occasions. There are so many really cute home goods here. I was especially into the United State tea clothes and cups. There was a different one for each state. Sort of like the Starbucks been there series. I was really into the happy music, and when I thought it, I immediately saw a CD stand that said "the music you are listening to right now". How is that not so thoughtful!?