Can't imagine a better experience with an engraver. Needed an engraving that afternoon. Called 4/5 shops. Only one other answered and couldn't do it for two days. Rhonda did it that afternoon and beautifully. Good person as well. read more

Absolutely wonderful experience with Rhonda and Kristen! These ladies are amazing! They deeply care about your product and doing it right from all aspects! They are so helpful on the phone, through email and in person!:) they did such an amazing job on my name tags; just perfect and added so much to the process and went the extra mile to make them perfect! I can't thank them enough for their excellent work and customer service! This store is much farther away from me but I'll never go to another engraver; that's how great they are!!! read more

Great location, glad to see the location, they seem to be closing their stores, need executive. Gifts

My visit to Things Remembered last week was exactly what I needed for gift choices and great engraving options. Cindy and Rhonda are incredibly helpful and professional. I chose 2 pens with custom names engraved. They texted in about an hour when everything was finished. read more

Horrible service!! They told me half an hour and when 25 mins had passed they had t started yet!!! The machine was literally doing nothing!!! No work was being done on 2 of the three machines. They started working on it 25 mins after and with an attitude! Loce the product, hate the service. read more

Came here to get an already purchased belt buckle engraved with some lettering and met with Cindy. She was able to get me in right there and have my buckle finished in 15 minutes. Great experience! It was a Monday afternoon, pretty slow but nonetheless she took care of me with a sense of urgency. read more

I bought a frame online and had it engraved for a friends anniversary. It costs about 60$ and I can barely see the engraving. It looks like a scribble at the top. When you go to pick it up from the store, they shine a bright light right on top of it when youre looking at it so you can see what it says, but when you go home you see what it's really like. I think its a cheap trick, you shouldnt have "premium" fonts that show for extra money. They dont tell you that the non premiums ones wont show at all. Im already paying an extra 30$ to have the frame engraved, its pathetic that it doesnt even show. read more

Went to have wedding flutes engraved for a friends wedding. The sales person took a while to even acknowledge i was there. I pretty much had to guess where the samples where, so a little direction would have been nice. finally after figuring everything out the total came to about 140.00 i think its well overpriced but unfortunately i have to suck it up and do it because there aren't many places around that do engravings. read more

It was our grandson's first birthday. We wanted to get him an engraved silver cup, which we found on their website. We went to the Fair Oaks location. A girl was doing some engraving a ways behind the counter. We found the cup, and also a very nice first-year photo frame. We took them to the counter. The girl looked at the cup and said they didn't have it. She didnt offer any further help at all. She just went back to engraving. So we left, and ordered online from another chain. We're never going back. read more

Remarkable service, exceptional fast delivery times, and helpful courteous staff. I cannot say enough good things about the store and the team that works there. I had a rush order of five major items and they turned it around in less than one hour. I've already told friends and family about the service with this team. World-class company! read more

Coworker and I went to purchase a gift for another coworker who is retiring. Two staff members were really kind and respectful, although each of them quoted me two different prices. Not sure what title Erica holds, but she was rude. I thanked her for her time and she didn't even acknowledge. She complained the whole time about how she is tired and and how she is on the the wrong meds. Customers services here not the best. read more

Be attentive of pricing. It can go up pretty fast with "premium" fonts and even from signing up for the Rewards card. Before purchasing a few items, I asked about pricing and by the end, I had paid extra for "premium" fonts, and $10 for a rewards card. The rep never notified me, nor did any of the catalogs tell me I was choosing premium fonts. (Another review below talks about how the non-premium fonts are not very visible, so I guess that you'll likely want to get premium fonts.) All in all, I think the reps try to be helpful, but they just aren't. I'd probably go back once, just to use my "rewards," but I doubt I'll go back after that. read more

Worst experience ever. Staff was rude and not helpful, if you don't pay attention they charge you more for personalizing your items. If you ask the staff questions they get irritated and not willing to help you. They will never tell you about any current promotions unless you ask for it. All in all worst place to shop. They are pricey but the quality of the work suck. Moral of the story never ever go to this store . read more

Not so great service and messed up both orders. Bad first experience, told us to come back after a certain time for pick up and extended the time 3-4 times making us take trips back and forth Selection however was excellent, recommend kiosk in manassas mall instead read more

Do not sign up for their rewards card which is $20! It doesn't give any discounts. You can only use $10 coupons that come to you my mail for every $100 you spend (don't confuse with 10%!), so that for $199 purchase you will still get $10. And it takes about 3 weeks after your purchase to receive the coupon. So if you are making your next purchase in less than 3 weeks - no discounts! Brandon-seller is very impatient and rude. Manager's policy is "I'm for myself. That was the blame of the person you told you all those things, so don't come to me." Terrible experience today!((( read more

I am going to my best friend's wedding out of town and forgot to get the gift engraved ahead of time. I arrived at the store at 8:30 pm last night, 1 hour before closing and was frantic bc I was heading out this morning at 8 am. I talked with Rhonda and she told me that she would have it ready the next morning and would be in early, before I left and before the store was even open. I was able to pick up the gift at 7am (which was perfect and looked wonderful) and was still able to begin my drive at 8. I really appreciate her going above and beyond!! read more

Bought a pen for my wife, and it wasn't writing well and the inside of the top kept coming or staying on the end of the tip of pen. Simple exchange took care of the problem. They did ask for a receipt, don't know why? But exchanged it without it! read more

We have been going to Things Remembered for years for client gifts. They have always been professional, helpful, and incredibly quick in their delivery times. They have a ton of new and classic ideas and are always pleasant to work with. They make nice products that are special to the person receiving the gift. We will return! read more

I felt obligated to post a positive review to this wonderful shop in the mall. We heard they were good people so went to them with pocket knives we ordered online to have them engraved for Christmas gifts. They were more than happy to engrave the names of my brothers on these knives. During the engraving of 1 of the 4 knives an error occurred causing the engraving to be messed up. They called immediately and apologized and told us they would make up for it. Because it was so close to Christmas and we couldn't get another knife in time they let us chose any from there own store to be engraved, all on their dime. We will definitely be back and recommend them to anyone in need of personalized engraving! read more

I usually love this store but this past week I was very disappointed. I ordered several items for Mothers Day for my mother, my mother in law and my aunt as well as something for my father to put away for fathers day. I ordered three brass plates to be engraved with similar things which I was using for shadow boxes I was making. I wanted the plates to be the same in shape and design. The ladies helping me were very pushy and quicker to take my money than help me. They only had one of the plates in stock that I chose which was okay because they said they could order the other two to be ready in one week. When the cashier rung me up she asked if I was a rewards member which I was and she was having trouble finding me in the system because she was spelling my name wrong. She never told me she couldn't find me, she just automatically charged me to get a new membership which I didn't notice until later that day. I had my two small kids with me which wasn't easy and in the end it was obvious these ladies took advantage of that. I figured my total would be a little over 100 dollars but was shocked when it was 190. I paid it because these plates were very important to me and said I would be back later to pick up the first plate that would be ready that day. I then looked at my receipt and noticed several small charges. When I went back that evening I asked someone to explain the charges to me. The first was the rewards club I hadn't requested (turns out the memberships expire), then several fees for special font. I only went with the font I did because these ladies told me it looked the best! Really, they were just trying to up their sales - I had chosen a different font! Then I noticed, that the small music box I had purchased for my Mother In Law for $34.99 was $33 to engrave! Each plate was $15 each to engrave (a total of 1 word and 2 dates!). I don't remember the engraving ever being this expensive. I told the girl that I would just complain once I had everything and not right now because I was still waiting on product. I walked out with my two items that were ready, got in the car and took out the plate to show my husband and the dates were wrong!!!! I went back to the store (remember, this was the only plate of this type in stock) and asked to see my slip to make sure it was their mistake which it was. I received no apology, nothing - all they said was "oops, you will have to pick out a new plate"!!! So, my trip that should have only been two total trips was four with terrible customer service. In the end on went online to reach customer service to complain. I received an e-mail that someone would respond in 24 hours. I still have heard nothing!!! I am generally not one to complain about this type of stuff but these plates were very very important to me as they were special mothers day gifts honoring my grandmothers who passed away this year. So although the gifts in the end are really nice, I was so disappointed in the customer service I probably won't go back. read more

I have never had a better customer service experience! To long of a story, but the gist of it, I ordered on line, a word was appeared due to a computer glitch and was mistakenly engraved. Not only did they redo it, they even fixed the engraving because the font wasn't dark enough. (I recommend paying the extra $5 for the better font!!) On the second try there was a mix up on where the engraving was to go, could have been my fault, but they didn't ask, they just redid it!! All the while with a super friendly demeanor. Great service and beautiful products!! The engraver is a sweetheart and if you are going to engrave, call and ask for her opinion on the font, she knows what she is talking about!! read more