Amazing costumer service they greeted us so kindly after being greeted so rudely at the bloomings next door. I felt relief they informed us about deals and let us shop in peace. Amazing associates! read more

First time in the store and there's so much fun jewelry to explore!! Many classic and new designs to choose from. The prices were reasonable for the quality. Bought items for myself. Amanda was fantastic and very helpful. Definitely coming back for gifts. read more

So disappointing! My daughter gave me a Kendra Scott necklace for Mothers Day. The very first time I wore it, the stone fell out and cracked completely in half. I took be back to the store and the snippy sales person said, "it's from the Target Kendra Scott so it is a really cheap quality--like a knock off, so there is nothing we can do." I asked my daughter for the receipt and it was definitely from the Kendra Scott Store. (It came in one of their boxes/bags) Lesson #1: Don't buy KS from Target because it is a "totally cheap knock-off" Lesson #2: Don't buy anything from the KS store. They are jerks. If anybody is interested, my 2- week-old Mother's Day present is the dumpster bin in the parking garage. read more

I had a hard time shopping when I had all those vultures asking me how they can help me. I couldn't breathe and think about my purchase. I left the store. read more

I went in today to exchange a gift that was purchased on Black Friday. The manager told me 1) Black Friday was two months ago - it wasn't, it was just last month, and 2) I couldn't return or exchange the item because I am out of the 30 day return window. I purchased on 11/24, today is 12/27, two days after Christmas. The Kendra Scott website says that the return window for purchases from 11/1/23-1/1/24 is until 1/31/24. The manager at the Mosaic store was completely unaware of this holiday return window, and also completely unaware that December comes right after November. Go to a different location instead, like at Tyson's or Reston. read more

Natalie and Janeé are a POWERHOUSE DUO! I came in stressed and needing a pair of earrings for a wedding and showed them my dress. They had the perfect pair for me (paired a color stone and all) within 15 minutes while we had lovely conversation getting to know each other. Will def be back with this level of customer service, great job ladies read more

Customer service and product knowledge 5+ for the employees there when I went today. They helped me with my bracelet that was barely hanging on. They were able to save my stones that were discontinued and that was my main concern. While I was there they greeted and assisted new customer but always came back to help me. Thanks Kendra Scott employees for making customers feel welcomed read more

Kendra Scott - Jewelry Near Me - Fairfax, Virginia

So I placed an order with Kendra Scott for a Christmas gift for my wife. I immediately realized that the order had defaulted to my wife as the addressee and contacted Kendra Scott 6 minutes after placing the order. They said that they were unable to change the name on the order, but that I could cancel the order on the website. I was unable to cancel the order and asked customer support to cancel it. Four hours later, I received a message stating that it was too late to cancel. Today, November 29, my wife opened her Christmas gift. I will never again shop Kendra Scott. read more

I came into the store around the holidays just to browse. The staff was amazing and super helpful. While I was there I entered into their Color Bar party raffle. To my surprise I won! So got my girls together for the event of course! We walked in early and were greeted with big smiles from all the reps. Things are looking good. They were still setting up and we didn't mind browsing the store. When it was time to start, they gracious offered us drinks and sweets to start the night with. Then walked us through the process of designing our own jewelry pieces with these HUGE touch screens on the walls. The options are endless - rings, bracelets, earrings. You name it and a million combinations can be done. It couldn't be simpler! Seven girls began running around like kids in the candy store. Our reps were still smiling and super helpful. We weren't the easiest bunch to deal with I'm sure. We tried on pretty much everything and couldn't decide on anything. The reps really helped us pick out beautiful pieces and offered a lot of advice on stone options and even telling us what customers have done to spark ideas. They were so knowledgeable and easy to work with. I didn't feel like they were looking down on me because I didn't know the difference between the stones. We had an amazing time and will be back soon! I can't rave enough about this location. I come in often and each time I'm greeted warmly and everyone has been so helpful. Wonderful store with amazing staff. read more

My initial misconception was that Kendra Scott would be "expensive" and carry only trendy fashion jewlery. I thought to myself, how can Mosaic District support more than one fashion jewelry shop (Alex and Ani)? I also wasn't if the quality of jewelry would meet my expectations (or at least not turn my earring holes green). I am happy to report, the jewelry is very high quality and the styles range from classic to trendy. Kendra Scott fits a niche somewhere between Pandora and an Alex and Ani. Unlike Pandora and Alex and Ani which play to the sentimental side, it is a place where women shop for themselves and/or other women. Of course, a man is welcomed to shop Kendra Scott, but the jewelry is more fashion and function rather than sentiment. The "customized" nature of this jewelry store lends itself nicely to "a need" whether it be a particular event, outfit or pairing a set (who hasn't lost an earring to a matched set with necklace and hoped to recreate the earrings as close as possible). At the back of the store flanking each side of the "Color Bar", there are two large touchscreen LEDs to walk you through customization of your jewelry: -Step 1: Choose jewelry type (necklace, earrings, bracelet or ring), then choose your style -Step 2: Choose your metal (rose gold, white gold, silver, etc.) -Step 3: Choose your gem (there are both man-made and natural but no precious gems -Step 4: Your itemized list along with the price Once your have your itemized list (or know which design), one of the sales associates at the Color Bar will assemble the jewelry (feel free to watch and chat). The sales associate gave me three different quartz rose stone choices since it is a natural stone there is variation in the color and striation. The assembly process took no more than 10 minutes in my case (one necklaced and one pair of earrings). The sales associates were remarkably well trained for Grand Opening week! They are willing to provide suggestions and guidance (understanding not all women want complete creative authority) and inspiration is all around you by way of completed pieces. At checkout, a scanner is used to itemize the jewelry against a barcodes in a three-ring binder. The jewelry was placed into a silk-like pouch for transport (the packaging matches the store décor). Kendra Scott will stay the duration in Mosaic District due to the range of styles, the price point and the quality of jewelry. I went with four stars as my expectations were more than met (it isn't as expensive as the tall ceilings and glass lighting would suggest and there are enough styles to hit a range of taste and occasion). They have the potential to move to 5-star with brand shaping and partnering within Mosaic District (the storefront and large glass light fixtures say "expensive" which equates to unapproachable). read more

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First time here and it was a very nice experience. The sales person was very nice and helpful. Their sale is going on now, so the prices are good. Spring stuff will be out next week. read more

I drove 45 minutes from Manassas to go to this specific store! Not only is it located in a beautiful district area, but the store itself is gorgeous, moreso than any other Kendra Scott locations I've visited. It was a busy Sunday, so it took a little bit for service, but the staff was still massively sweet and helpful. There are so many styles to choose from, and the Color Bar was my favorite part of the store. A sweet girl helped me make a ring as a gift for my sister, as well as guessing a ring size. It was absolutely perfect sized and styled. I will continue to visit this location especially for the design and the people who work there. read more

Kendra Scott - The Color Bar is so much fun and easy to do. Great help from the employees too! - Jewelry Near Me - Fairfax, Virginia

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I always have an excellent experience here unlike the Kendra Scott store in Reston Town Center where the ladies have a reputation for being snobby. All the employees here are extremely sweet and patient. They also have great sale items in their drawers so make sure not to miss them! You can get 50% discount during the month of your birthday and there is a 5 day grace period at the end of the month if you forget. Teachers and people in the military also receive 15% off their purchases with a form of ID. Make sure not to miss out on sales during Wednesdays (Girls Night Out)! read more

Really sweet and helpful staff. Absolutely beautiful store in Mosaic! They didn't even freak out when I brought all 4 of my kids in to shop. Will definitely return and buy many more gifts! read more

I wasn't too overly thrilled with this Kendra Scott location. My sister and I both went in to purchase a birthday gift this afternoon. We were not assisted by any of the free sales associates that were standing around. Being two women in their early twenties we feel as if they didn't view us as worthwhile customers. They did, however, quickly rush to assist the older individuals that came into the store while we were there. We ended up deciding to make a purchase despite the staff's superior attitude. We stood at the counter unassisted for 5 minutes before anyone bothered to come ring us up. Lily was the one to complete our transaction when we were finally helped. Overall, not a fantastic experience. We will not be returning. read more

Blatant racist sale people here. Walked in and no one greeted and next couple walked in were greeted! Will not be getting my business ever and a shame because I love jewelry! Do me a favor and get your sales people some training! read more

Had a wonderful experience at Kendra Scott Mosaic. I ordered a bracelet online after trying a similar one in store. I wanted to view more colors online and should have bought from the store because the bracelet I received had a sharp pointed stone, which is the design but I hated it. I read the return policy for online returns and only came in to see other styles to make sure I ordered the right one. But they were able to make an exchange in store. I didn't have the receipt on hand just the bracelet in original packaging, unworn. I tried several bracelets and the girls were nice enough to bring me several from the back of the same style I liked, to pick between the variations of the natural stones. They went above and beyond to make me happy even though it was not a big sale for them, since I only had to pay a small difference in price. The previous week, I came in looking for a secret santa gift after browsing online. I was very particular with what I wanted as a gift and honestly probably annoyed the sales girls but they still tried to be as accommodating as possible. I ended up going with a different and better item that I found just browsing in store. As for the awful race card review on here. I imagine the sales girls were distracted when she walked in. I work in retail and yes, we miss greeting our guests too at times. I've met girls of different races here and I'm Hispanic. I never felt any prejudice when walking in looking a total reck most times, messy purple hair, no makeup ever, in workout clothes and sometimes sweaty after a yoga class! I imagine that I don't look like their target audience but they treat me great every time. Moral of the story, stop shopping online! The photos are poor and in store is the real deal with wonderful help. read more

The employees here (specifically Shelly) were so helpful! They didn't pressure me to buy anything but answered all of my questions, giving me lots of different options with the Color Bar and helping me pick out a few beautiful pieces. They also replaced a previously tarnished necklace I had! (This time I won't shower with it on) Evidently their pieces have a lifetime warranty, I had no idea! Also, since it is the month of my birthday, I got 50% off one piece of jewelry. I don't think that is advertised online but what a deal! read more