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    Herman Miller

    5.0 (2 reviews)
    Closed 12:00 pm - 6:00 PM

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    1 year ago

    Helpful 4
    Thanks 2
    Love this 5
    Oh no 0

    1 year ago

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    west elm

    west elm

    1.9
    (52 reviews)
    0.0 mi

    I went in the other day to request assistance and tips on how to clean a custom-made chair from…read moreWest Elm. The associate was nice and helpful. Parking is easy if you park in the underground parking. I enjoy Mosaic district with all the stores that I usually shop!!

    Our custom-made bed ($2,732 USD) was delivered without legs. From day one, this delivery was…read moreincomplete and unacceptable. For context, the bed was ordered on August 27, 2025 and delivered on October 3, 2025 -- missing a critical component, the bed legs. We immediately reported the issue and were told replacement legs would be shipped promptly and that professional assembly would be scheduled once the legs arrived, since the mistake was entirely on West Elm's part. We also paid for White Glove service. On November 25, 2025, nearly two months later, we finally received a package -- only to discover it contained another customer's couch legs. This was not our order. After contacting customer service, I was promised that the correct bed legs would be sent via expedited shipping and that assembly would be scheduled once they arrived. We returned the incorrect legs to the West Elm store at 2921 District Ave #100, Fairfax, VA 22031 that same day. Astonishingly, two days later we were sent the exact same incorrectly packaged legs again. At that point, West Elm's failures forced us to fix the problem ourselves. We personally shipped the legs to the correct customer in Georgia, whose address was listed on the sales order. My partner included his contact information, and that customer later reached out and shipped our bed legs to us. To be absolutely clear: West Elm never delivered the correct bed legs, despite promising escalation and resolution. More than four weeks passed with no follow-up and no delivery from the company. Once the legs finally arrived through this workaround, I again contacted customer service to schedule the professional assembly we had been repeatedly promised. After an hour-long phone call, I was told the request had been submitted and that the builders would follow up. I waited four full days. No one contacted us. When I attempted to call the number I was given, it was disconnected and no longer in service. With no support, no follow-through, and no accountability, my partner and I were forced to assemble the bed ourselves, despite paying for White Glove service and being assured multiple times that professional assembly would be provided. This experience has been unprofessional, infuriating, and completely unacceptable. West Elm made repeated promises and failed at every single stage -- fulfillment, communication, escalation, and customer service. For a company charging premium prices, this level of incompetence is inexcusable. This was not a minor inconvenience -- it was months of stress, wasted time, and total disregard for the customer. Nobody should trust this company, it is not worth the stress, and if I could give no stars, I would.

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    west elm
    west elm
    3/1/26

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    3/1/26
    Target

    Target

    3.0
    (259 reviews)
    0.1 mi
    $$

    This store is the highlight of the Mosaic District area. I have come by here several times to pick…read moreup last minute items or snacks for road trips. Target is located right in the middle of the Mosaic District. You can go around to restaurants, shops, and come here for your groceries. This location is a one place stop for all your shopping needs. I usually stay at the hotel down the street. This place has been a great help whenever I am in town. Everyone is super friendly and everything is easy to find. On the first floor there is a gelato shop which always has long lines. On the other side there is an entrance to Rasa. You can grab a quick bowl of Indian food to fill you up. If not, as soon as you go outside there are several restaurants filled with large crowds. This is a fun place to hang out. The Mosaic District is a great place to spend your weekend. I love this place and make sure to come here whenever I can.

    The two employees intentionally misrepresented themselves by claiming they did not work at Target…read morein order to avoid assisting customers. Believing what they told us, we walked away. Shortly afterward, we overheard them laughing about the fact that we had believed them. This behavior was highly unprofessional and demonstrated a lack of honesty, respect, and customer service. Customers should be able to trust that employees will provide accurate information and assistance when needed. If employees are intentionally misleading customers and then mocking them afterward, it reflects poorly on the store and the Target brand. I hope management investigates this incident and takes appropriate corrective action to ensure customers are treated with professionalism and respect.

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    Elevator
    Elevator
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    Lobby escalators
    Target

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    Herman Miller - furniture - Updated July 2026

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