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    west elm

    1.9 (52 reviews)
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

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    Expensive and poor quality. Poor customer service and half the time it's broke. Do not buy from them

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    Page 1 of 2

    Ask the Community - west elm

    Review Highlights - west elm

    We received excellent customer service at this location, way better than the service received at Crate & Barrel at Tysons.

    Mentioned in 2 reviews

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    The Furniture House - Manassas Park - My beautiful sofa

    The Furniture House - Manassas Park

    4.4(66 reviews)
    13.8 mi
    $$
    Family-owned & operated
    30 years in business

    shopping at The Furniture House has been one of my experiences in purchasing furnitures. The owner…read moreis very knowledgeable, honest and helpful. I have received all my furnitures on the time with no delays. My furnitures were delivered to my home and setup by his team. They were on time and I had no issues with them. I would highly recommended anyone looking for new furniture to visit this store. They have high-end and budget friendly furnitures for everyone. Jason.

    My partner and I needed a new couch, and we had already gone to all the usual suspects (Ashley,…read moreRegency, Bob's, IKEA, Costco, and even Bassett) but we couldn't find what we wanted: a floppable couch within our budget of $2500. I found Furniture House on Yelp, so we decided to make the drive out to Manassas. We were NOT disappointed! We were greeted at the door by the owner, Maged, who was not at all pushy, but instead encouraged us to look around and promised he would get us a good deal. When we didn't find what we were looking for, he sent us 2 minutes down the road to his other store. There, we found exactly what we wanted--a Jackson Furniture L-shaped sectional (sturdy and American-made) under our budget. Maged insisted on covering shipping costs for us and told us to expect our new couch in 8 weeks. It arrived in less than a month! We now have the most comfortable sofa on the planet and we can't stop lounging on it (or bragging about it) :) Bottom line: Maged provided exceptional customer service and bent over backwards to get us what we were looking for at a good price. Will return for our next piece of furniture!

    Photos
    The Furniture House - Manassas Park - AJ and The Furniture Store team

    AJ and The Furniture Store team

    The Furniture House - Manassas Park
    The Furniture House - Manassas Park - Dresser with mirror bought from Furniture House

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    Dresser with mirror bought from Furniture House

    R-Home Furniture - Live edge epoxy wood dining table

    R-Home Furniture

    4.7(34 reviews)
    6.2 mi
    $$
    Family-owned & operated
    22 years in business

    We've made several purchases over the years. Great solid wood products; hand made and able to…read morecustomize. Family owned and run for many years; a real gem!

    3 years! I searched for the perfect desk for 3 years since Covid started. Just like Goldilocks and…read morethe 3 s I tried an ikea desk, a wayfair desk, costco desk.... Honestly after a lot of money spend and shoulder and neck pains I figured out that I needed a change. I thought maybe I just needed a better chair but that only helped a little bit. I started to become desperate and lazy, 'maybe I should just work on the floor' I thought to myself, with that I discovered that I had less back pains and started just working from the floor. I tried this out for 3 months and I am happy to report that my back pains have lessened. So what does R-Home furniture have to do with this discover? Well everything of course, I started researching online about a sturdy short table, but not just any table would do. I was looking for a table that if I really wanted to I could use as a dining table, just something of quality! After a ton of research and a lot of unsuccessful and risky online ads, I found R-Home furniture. I sent an inquiry online and asked George if he had a Chabudai (Japanese short table) and he replied yes! I was super excited and let him know the dimensions I wanted as well as the base. I was a bit unsure of the colors and bases but George walked me through it. Two days later I came in and took a look at all the available pieces and was in awe of the selection, the picture really doesn't do it justice. After some indecisiveness on my part George recommend me a few pieces and I took it home the same day. The table wouldn't fit in my car if the base was attached but George and Ricky helped my husband load the table in the car. If you are ever looking for a great deal and just a bit of customization you definitely don't have to go further than to R-Home.

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    R-Home Furniture - Live edge epoxy wood dining table

    Live edge epoxy wood dining table

    R-Home Furniture - Live edge epoxy wood dining table

    Live edge epoxy wood dining table

    R-Home Furniture - Live edge epoxy wood dining table

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    Live edge epoxy wood dining table

    Homesense

    Homesense

    3.9(26 reviews)
    7.3 mi

    I usually enjoy browsing HomeSense for unique home items, but my recent visits left me…read moredisappointed. When I checked out on my last trip, the young gentleman at the register kept yawning and barely acknowledged me -- it came across as lacking basic manners and customer service. To make matters worse, a picture frame I bought turned out to be damaged in the corner when I unwrapped it at home. When I brought it back to return, the sales associate spoke to me in an accusatory tone and insisted that I had damaged it. I explained that I discovered the damage only after opening the packaging, but she refused to accept the return. Thankfully, I asked to speak with the Manager, who checked my receipt, realized I had purchased it just the day before, and resolved the situation professionally. I appreciated the manager stepping in, but the interaction should never have escalated to that point. Glad it was ultimately corrected, but the sales associate definitely needs better training in communication, customer courtesy, and how to handle returns without blaming customers.

    I was in the area today due to my husband going to the medical center and getting his eyes…read moredilated. Thus, it was possible that I may be the one driving home. Anyway...while he was at his appt., I decided to walk around the shopping center (FairLakes Promenade). I had seen Home Sense before but never got around to checking it out. Finally, got to do that today. At first glance, it looked like it was a furniture store. Yes, they have lots of furniture but a deeper look showed there was so much more. There are towels, bedding, kitchen utensils, household cleaning items, rugs and decorative items. My intention was just to look not buy. However, when I saw the food items, I realized that I needed a shopping cart. Things that caught my eye...imported pasta, pasta sauces, spices, sweets and a cleaning formulation for shower doors and mirrors. Truthfully, there were other items that attracted me but I exercised will power. For example, I saw a lovely vase but my sensible side said "we don't need another vase." There was artwork but sensible side said "We have enough of that and only so much wall space". When I went to check out, the cashier was friendly. I found out, when he tried to get me to sign up for a credit card, that they are part of a conglomerate that includes TJ Maxx. No, we don't need another credit card! My haul ended up costing $35 plus change. Once we were home, I showed my husband my haul. He asked what it cost and was pleasantly surprised. Aw, gee! I'm so proud of myself :D So, no regrets for paying Home Sense a visit!

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    Homesense
    Homesense
    Homesense

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    Gala Futons and Furniture

    Gala Futons and Furniture

    4.8(104 reviews)
    6.5 miSkyline
    $$

    I can't recommend Ayman enough! I love working with him, as he will make sure you get the exact…read morefurniture you need and want. We went to see him 5 years ago after just moving to our place and were in need of 2 couches--1 sectional and another sofa bed. He is patient and kind and does not drive a hard sell or slimy sell either. He is sincere and will take the time to work with you. His showroom is on the smaller side but has the right number of pieces you'll need as a model to what you're looking for. The key is his catalogs. He's able to work to find what you need by using his catalogs and showroom in combination. I showed him a picture of the type of sectional we were looking for and he made it happen. Five years later we still love it and it's a beautiful comfortable piece in our family room. The sofa bed also was great and another statement piece in our home. Recently I was looking to upgrade my daughter's bed from her toddler crib and had a few pictures on Amazon of the bed I wanted to get her but didn't trust buying such an important piece of furniture from Amazon. I rather would order from a reputable furniture store. So I came to Ayman again and he took a look at the pictures and found me similar ones in his catalog but nothing exactly the same. He reassured me that 1 of the options were doing to worth ordering from Amazon as the wood and construction looked solid. This shows what amazing salesman he is! He actually encouraged me to buy the Amazon bed, and connected me with his trusted colleague to assemble the bed. He then sold me a fantastic mattress to go with the bed at a great value, high quality mattress for my daughter. The whole transaction was smooth and pleasant and enjoyable! He delivered the mattress personally with his daughter and you can tell he's a hardworking family man. We're lucky to have gala futons in the neighborhood as I wouldn't hesitate to go to him for any furniture needs!

    I highly recommend Gala Futons and Furniture if looking to purchase a very high quality futon frame…read moreand mattress. I looked everywhere and this is the only store I could find that had what I consider to be good quality and not a generic version like what you will find at Walmart. Thank you!

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    Gala Futons and Furniture
    Gala Futons and Furniture
    Gala Futons and Furniture

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    west elm - furniture - Updated May 2026

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