I visited Aerie around 7:30 pm on June 30, 2026, and unfortunately had a very disappointing experience.
When I walked into the store, no one greeted me. I was the only customer in the store at the time, yet neither employee acknowledged my presence. Instead, I overheard a younger blonde employee and an older brunette employee having a loud conversation about another employee, saying that person needed to be fired. I found it very unprofessional that this discussion was taking place openly while a customer was in the store.
The younger blonde employee, in particular, came across as unfriendly and unwelcoming. I sincerely hope she is not a manager, as her demeanor did not reflect the level of professionalism I would expect from someone in a leadership role.
I walked throughout the entire store multiple times, intentionally making myself visible to both employees, hoping someone would greet me or ask if I needed assistance. They both saw me several times, yet neither said "hello," "welcome," or "Can I help you find anything?" Instead, I received dirty looks while they continued discussing the employee they wanted to fire.
I previously worked at Aerie, so I was especially surprised by this experience. When I was an employee, greeting every customer and offering assistance was a basic expectation and an important part of providing excellent customer service.
By the time I left, I genuinely felt unwelcome, as though I wasn't even worthy of being acknowledged. It was a very disappointing feeling. Before leaving, I took a photo of the employees because I did not know their names and wanted to accurately identify who was working during my visit.
This experience fell far below the level of customer service I have always associated with Aerie. The lack of professionalism, poor customer service, and inappropriate conversation made me feel uncomfortable, and unfortunately, it has made me question whether I would return to this location. read more