I had a belt that my son bought me when he went to Europe. It broke. I would normally throw…read moresomething like that out, but given that my son bought it for me and had some sentimental value, and I brought it to Bedo's a couple of days before Thanksgiving. I was told it would be done in two weeks and I never got a call. I dropped by today out of curiosity and I saw they're closed for the entire month of December. That would've been nice to know when I dropped it off. I still don't have it back. I haven't gotten a call. I haven't gotten a text. At least they were nice enough to put a sign up on their door saying they're closed for the entire month. I'll update once I get it back.

I recently had a pair of Florsheim Yuma Loafers, which I purchased in 1983, completely restored by…read moreSteve Doudaklian, who owns Bedo's Leather Works. The shoes were in miserable condition. He painstakingly refurbished them, replacing the heel and every other component that showed any sign of deterioration. He featured my shoes in one of his latest videos. Rarely do you see such a wondrous piece of art. I'll have these shoes for the rest of my life. Thank you so much, Steve and Bedo's Leatherworks.

"Better than new"…read more I had a fantastic experience with Luggage & Leather Depot on the good ol' Hamden Road. I was dashing out to a meeting a week or so ago. Grabbed the trusty messenger bag con laptop, and bang! - strap broke, and everything spilled onto the floor. I collected everything, checked to see what had happened, and proceeded to be late to my meeting. When I arrived back home, the first thing I did was try to locate a leather repair shop, and the depot was at the top of the list, and less than a mile from me. I called, and the gent said that they would likely be able to fix it, so I took a walk over, and dropped off the bag. In less than 3 days, Mr. Kim called to inform me that he'd completed the repair. Again, I walked over to retrieve my Mark & Graham bag for a grand total of $38. Not only did I just save a few hundred dollars by not having to buy a new bag, but the repair was as advertised - "better than new" - with new leather, and an added metal bar for strength. I can't recommend this business highly enough. I'm looking forward to my next interaction - think I'll buy something new there next time. See you in town!

Mr. Kim restored my suitcase to "better than new" as he likes to say…read more After a 2-week long trip across Southeast Asia, my brand new luggage took a beating. Broken zippers. Popped stitches. It was definitely in need of repair. Mr. Kim was able to get the repairs done in a little over a week and the repair work was so seamless that I could barely tell what had been fixed. The only telltale sign is that he added a new, stronger zipper to replace the broken one which actually made it much easier for me to open and close the interior compartment. The $45 I spent in repairs was a worthwhile investment to ensure I would have many more years of adventures to come with my fabulous ruby red suitcase!

I've been bringing shoes here for a while now and this place is the real deal. He isn't cheap, but…read moreyou get what you pay for, and the work is amazing. Resoles, heels, refinishing, everything comes back looking better than I expected. In my line of work I'm picky about craftsmanship, and this is one of the few shoe repair shops around that actually earns the price. Highly recommend!

I googled a shoe repair shop for heel repair. Came across…read morethis shop tha been open for years in the Mclean community. First impression on today's visit; The owner is impressive at multitasking, smoothly handling the customer before me while handling a phone call. His expertise showed with the intake of my shoes for an easy repair. While return for a pickup after the holidays. Great first impression

Excellent! I had warranty service done for my Eagle Creek luggage. They replaced two zippers and…read morepatched ripped mesh on the backpack. All the work was top notch. Also there was a quick turnaround. Kudos to Eagle Creek for their great warranty service, and kudos to Paul's Shoe Repair for their craftsmanship. Highly recommended!

Got a pair of reasonably expensive boots resoled here (specifically the heels) and I was very…read moresatisfied with the fix! They were able to resole the original rubber heel with a Vibram heel cap, as well as fix a chip in the leather stack of the heel. They even fixed a small chip on the top of the sole. The heel cap was definitely not the original one - and thats fine - the new Vibram heelcaps are high quality and it looks pretty good. The pricing felt a little arbitrary (and possibly a bit expensive, but I have no point of comparison) but given the quality of the fix, I think it was a fine enough price for me. As a rough reference, the pricing for the fix was around ~10% of the price I paid for the boots. I think I'd probably come here again for other leather or shoe fixes, my first experience was pretty good all around.

I don't have any complaints. Products are nice. Offered gift…read morecertificate on 1100.00 jacket and says it can be returned for any other item if wife doesn't like it. Place was small but well kept.

Owner is a very nice man and seems really knowledgeable. Clearly cares a lot for the things in his…read moreshop, which is commendable. Asked about a pair of gloves for a future purchase and he very kindly explained how they should fit, what kind of lining they had, etc,. The quality seems wonderful. Will definitely shop there when I can.

Raul took shoes that I'd gotten resoled at a local mall about a year ago, and he transformed them…read more The previous shop did shoddy, pricey work. The quality of materials Raul used, on the other hand, appears at this stage to have been superior. Time will tell, but he seems to have done a much better job.

I dropped of my shoes two weeks bf Christmas. TWO WEEKS.Owner said ( as he gave me my repair…read moreticket) completed by Dec 27th! Cool! I called January 10 to say I would pick up by the 24th.... Then SNOWMAGEDON happened! Mind you... I took my repair to this particular shop from a personal friends' review.... So today ( Feb 2,2026) I drove down to pick up my shoes..... The owner looked at me with confusion as I handed him my repair ticket. I described my shoes to a T...5 inch stilettos with a wide crisscross strap. Still confused face. I literally watched this man walk over to a pile of shoes and rummage through pairs and pairs of shoes to eventually find mine on the bottom of the pile.... Dusty and half stripped . So I knew work had started on them bc I did not drop them off in the condition I took them back in. I inquired as to why they were not finished and he said " it's been busy, then snow". I also asked why he did not tell me he had not finished them when I called ( and I gave him the tix number on the 10th of January). He shrugged his shoulders. At this point.... ZERO APOLOGY! ZERO offer to complete the repair at a 25% discount.... I did not ask him for one. He said... and I quote..." you said take your time".... In my mind and most other customers minds.... Take your time means in a reasonable time..... HE gave me the date of completion for Dec 27.... Again.... Shoulder shrugs! How does someone run a business like this? Lack of respect for my shoes ( found on the floor) lack of honoring the delivery date with ZERO APOLOGIES. Then have the audacity to place blame on THE CUSTOMER for not having the repair FINISHED because I stated take your time! SOMEONE MAKE THIS MAKE SENSE TO ME!!!! I called my friend who highly recommended MASTER REPAIR SHOP in Rockville Maryland to me and let him know how my repair project was treated. He was beyond shocked. Many apologies from my friend but not ONE from the OWNER! Please avoid this shit hole ( physically a nasty mess... where my shoes were found on the floor) AT ALL COSTS!!! The owner is CLUELESS on how to provide great customer service. It was HEINOUS AND DEPLORABLE AT BEST! With the damage done to my shoes ( because he started my project) the price to fix them at another shop up the road was 50 dollars MORE... at $150.00! That's double the cost of the shoes when I bought them. When the owner said he would fix them in the next MONTH ( I have a late Winter wedding to attend and wanted to wear the shoes in question) I nearly lost my mind! I stared at him with such disappointment .... He then said... and I quote..." You didn't pay YET, so here" and held out my shoes to take. I took them and as I left I told him what I thought of his shitty customer service in Italian, Spanish and English! I'm sure he understood ONE of the three languages I speak! Master Repair Shop in Rockville, Md is a horrible place to have your shoes repaired. The customer service is beyond repair itself and I will NEVER EVER allow this shop to work on any of my shoes if I'm in need of repairs. It should NOT TAKE over 7 weeks to repair something this simple as my repair needs..... in his words! A complete disaster and I give Master Repair Shop in Rockville, Md a negative 10.... -10 !!!! Zero stars!!!! Had to put one star rating other wise it would not allow me to post! But still.... ZERO CUSTOMER SERVICE!!! A total shit hole! Kathryn L

This business apparently has relocated to:…read more 101 East Main Street, Suite 105 Berryville, VA 22611 540-955-3565 Murphy missed the point. This husband and wife team are a "dying" breed of artisans that hand craft leather goods for the horse trade (we're not horse owners) and other leather goods such as belts, wallets, and dog leashes. They also repair virtually anything made of leather: shoes, luggage, handbags, etc. They do all the work themselves right in their shop, not like the Korean Dry Cleaners that send the stuff out. We were so impressed with the quality of workmanship that we bought his and hers belts, and a dog leash. Wayne Groves fitted the belts to each of us and put on some finishing touches. The belts also were hand braided on the ends where the hardware was and the hand-loop, not riveted. Highly recommend if you have quality leather goods that need to be repaired, or if you are in the market for quality leather goods.

I have been a customer of Tricks of the Trade for more than 30 years. In that time I found the…read moreowner to be polite, humorous, community oriented and friendly. But that is not the reason to go there. He has been working in leather for over 40 years and is considered to be a Master Craftsman in his trade. Having many horses over the years I have needed his services often, and found the quality of his workmanship to be the best I have ever found. He can repair, restore or create anything made of leather, and the product will always be better than new. He was also very careful to undercharge for his services. We were very fortunate to have someone of his character and professionalism so close to home. I need to add a review of Murphy S, below, and note that he gives one star to 40% of his reviews. He only represents a small minority of the recent arrivals to our town and they tend to give us a bad name. He also refers to the renowned 5 star Chez Francois as his "neighborhood" restaurant. That snobbery alone tells you the caliber of the man.

George has been helping us for years. His workmanship is outstanding. He offers practical advice…read more He even turns down work if it is not in the customers best interest. I have had do full resoles and heels too. The shoes look better than new.

Well I had an expensive pair of shoes gifted to me by my husband. He unfortunately put our…read moredaughters in charge of purchasing a pair of shoes. These shoes didn't fit. Go figure my daughter couldn't find the receipt. Long story short they've sat in the closet forever and Nordstrom no longer provide stretching service. That led me to George's. It's my attempt to maybe salvage this loss. Be prepared to laugh a few times when you go in here. George is funny. I left my shoes for stretching and picked them up at the scheduled time. Next time the shoe doesn't fit, get to handsome George's and he'll make it fit! When I told him, his great yelp reviews led me here, he said o yeah. He asked why don't any of them say how handsome I am?!? I cracked up. Please go see handsome George if only for the laughs you're guaranteed to get. Good affordable service with a smile.

I went here to look for a congratulatory gift when my wife found her current job (first one in…read moreAmerica). Figuring that the Leather Store would have a bunch of day planners, in I went to peruse their stock. Variety? Plenty of it. But what they don't advertise is that they're a clearing house for discontinued or lightly damaged goods. If you're a bargain shopper, this can be a place with good potential. But as a guy who was looking for something specific and nice to last at least a decade, this wasn't it. Honestly, I was horrified when I bought a folio only to discover that 1) the calendar inserts were from 2006 and 2) that you couldn't order replacements since Tumi discontinued that style of binding. Yeah, non starter man. At least they accepted the refund without much of a fuss (just dour looks and pouting). Only reason they got a star back.

Hm, I didn't realize they act as a clearinghouse for imperfect stuff--everything I saw looked fine…read more Definitely a good spot to check out for luggage, laptop bags, travel-related stuff, etc.

David was great! I called ahead to be sure they had the watch I wanted. He took time making sure…read morethe fit was perfect. Highly recommend.

I am familiar with & like Shinola products. I have had unusual unsatisfactory experiences at this…read morestore. I purchased a replacement wristband for my watch. I later found that a similar style & material band is about $100 cheaper on Amazon. For battery replacement, they don't do that in the store. Your watch has shipped to a store out of state for battery replacement, for extra cost. I hope they will improve their service & value for customers. The traffic I witnessed in this store was rather slow compared to other Shinola stores.